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Issues pertaining to TRAN

Kind reference is invited to the issues faced by the jurisdictional field officers in uploading orders in respect of new TRAN-1 / TRAN-2. In this regard, a meeting was held by the Pr. ADG, DGS, Chennai with the CEO, GSTN today (28/02/2023).

2. It was informed in the meeting that due to a bug in the functionality at GSTN end, issues were faced by the officers in uploading the orders passed by them for TRAN credit. It was further informed that the bug was removed by GSTN today morning and that the officers should be able to upload the orders. However, in case, officers are not able to upload such orders, it was suggested by CEO, GSTN that the officers may issue orders on file and that CBIC will be handheld by GSTN to reflect the credit in the taxpayer’s ledger.

3. Further, in respect of some cases, it was reported that the TRAN forms are not visible in the Officers Dashboard. GSTN have informed that taxpayers had committed some mistakes in data entry while filing TRAN forms and that in such cases, GSTN would make the data available to CBIC and in such cases also order can be issued on file and GSTN will handhold to reflect such orders in the system.

4. Wherever online data of the TRANs are not available in the dashboard of the Officers, they may proceed to issue off-line orders on the basis of the physical copy of the TRANs received from the Taxpayers. Immediately after the data is made available in their Dashboard, the jurisdictional officers will be uploading the orders in the System .

5. The above instructions are brought to your kind notice for immediate necessary action by the Jurisdictional Officers concerned.

This issues with the approval of Pr. ADG, DGS, Chennai.

With Regards

SAROJ KUMAR SHADANGI
ADDITIONAL DIRECTOR,
DIRECTORATE OF SYSTEMS,
CHENNAL

Source- Unconfirmed Social Media – Email dated 28.02.2023

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