pri How to use functionality for Communication between GST Taxpayers How to use functionality for Communication between GST Taxpayers

Step by Step process to use this functionality

The taxpayer need to login on the GTSN portal by using its credentials. After login on the GSTN portal one can access this feature through Dashboard > Services > User Services > Communication between Taxpayers.

GSTN portal one

Click on “Communication between Taxpayers” tab and below screen will be opened. It looks like an email box which has options like inbox, outbox, compose etc.

Communication between Taxpayers

Communication with Supplier

A taxpayer can communicate with the supplier for various issues like file missing invoice, amend uploaded invoice, remove invoice wrongly uploaded or payment related issues. In order to communicate with the suppliers, a taxpayer need to click on “Compose” tab.

Under “Notification to” tab, select “Supplier” from drop down list and insert GSTN of the supplier. Trade name will be automatically displayed by GSTN.

Following are the fields under document details:-

S. No. Field Name Sub-field Name Comments
1. Action required File missing document For uploading the document
Rejected-amendment required For amendment in document uploaded
Rejected-wrongly sent to me For deletion of invoice uploaded inadvertently
Re-upload document
Payment made Intimation of payment made
Others Any other reason
2. Document type Invoice
Credit Note
Debit Note
3. Document No. Invoice/Credit Note/Debit Note No.
4. Document Date Invoice/Credit Note/Debit Note Date
5. Document Value Invoice Value
6. Place of Supply
7. Invoice type Regular
Deemed export
8. Reverse Charge Tick box Tick the check box if document related to RCM
9. Add item

Add item

After clicking on “Add item” tab, a new table appears wherein details of invoice viz tax rate, taxable value and tax amount can be entered.

add the invoice

Now click on SAVE button to add the invoice. Remarks can also be added for better understanding to the supplier however there is a limit of 200 characters. Communication can be send by clicking on SEND button thereafter apart from notification in the inbox of the supplier, an email and SMS will be sent on the registered email address and registered mobile no. of the supplier.

Communication with Customer

In the same way, a taxpayer can communicate with the recipient for issues like payment related issues or any other issue. In order to communicate with the suppliers, a taxpayer need to click on “Compose” tab.

Under “Notification to” tab, select “Recipient” from drop down list and insert GSTN of the recipient. Trade name will be automatically displayed by GSTN.

Following are the fields under document details:-

S. No. Field Name Sub-field Name Comments
1. Action required Payment not made Intimation of payment not received
Others Any other reason
2. Document type Invoice
Credit Note
Debit Note
3. Document No. Invoice/Credit Note/Debit Note No.
4. Document Date Invoice/Credit Note/Debit Note Date
5. Document Value Invoice value
6. Place of Supply
7. Invoice type Regular
Deemed export
8. Reverse Charge Tick box Tick the check box if document related to RCM
9. Add item

details of invoice

After clicking on “Add item” tab, a new table appears wherein details of invoice viz tax rate, taxable value and tax amount can be entered.

understanding to the recipient

Now click on SAVE button to add the invoice. Remarks can also be added for better understanding to the recipient however there is a limit of 200 characters. Communication can be send by clicking on SEND button thereafter apart from notification in the inbox of the recipient, an email and SMS will be sent on the registered email address and registered mobile no. of the recipient.

Notification sent to supplier and/or recipient can be viewed under outbox tab and the notification received from supplier and/or recipient can be replied in the same way as of an email.

Disclaimer: Views expressed in this article are personal views of the author and are for guidance purposes only. The information above should not be treated as opinion or legal advice.

Author Bio

Qualification: CA in Job / Business
Company: N/A
Location: Noida, Uttar Pradesh, IN
Member Since: 17 Dec 2020 | Total Posts: 1

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