Ahilya Chamber of Commerce and Industry, Indore has requested GST Council Chairman to take up the issues on GST Website strongly with his IT team to understand all problems in details; take a “SHUTDOWN” of portal for 48 to 96 hours if necessary, fix all bugs, conduct exhaustive and vigorous testing of portal, resolve all tickets logged till date and make the system stake holder friendly.

GSTR-3B for Sept 2018 Due date extended to 25th Oct 2018

Request for Extension of due date of GSTR 3B

Full Text of the Request Letter is as follows:-

Date: 20.10.2018

The Chairman,
GST Council,
Government of India,
NEW DELHI.

Sub : Portal Issues Nightmare for Taxpayers / Tax consultants.

Respected Sir,

It is now around 16 months since GST was first imposed in an extreme hurry without proper dry runs and without giving sufficient time to taxpayers to understand the hugely different new and complex system. The tax payer has not only been patiently waiting for the portal to get stabilized all these months but have been coercively made to pay late fees, interest and penalties for no fault of theirs but due to defective functioning of the portal.

GST being a totally online based taxation; GST Portal is the real Backbone of GSTIN. It is the real time interface for Government officers, Tax consultant and Tax payers. Enough has been discussed about problems with GST Portal at every level. Unfortunately, even after 16 months, portal is not stabilized and is turning into a nightmare for Tax payers and Tax consultant.

Currently, while checking portal for compliance and matching of data for Year 2017 — 18, we are still facing the following major issues which need to be resolved on a war footing;

i) GST Matching (GSTR —1 and GSTR — 2 A):

More than 1000 grievance tickets have been logged since October 2017 (Nearly one year) that mapping of GSTR —1 and GSTR — 2A is incorrect on portal. Eg : Supplier (A) has filed his GSTR —1 for July 2017 in time. But Receiver of goods / Customer (B) is not able to take credit as “NO” is displayed against Supplier (A) in GSTR — 2A of B. Complete ITC data is to be auto populated in yearly return and B cannot take ITC because of Portal mistake / mapping. First grievance was logged on 14/10/2017 and tickets are closed citing irrelevant explanations.

ii) Non Display of Input Tax Credit in Electronic Credit Ledger :

Registered Person (RP) has filed all his returns for 9 months of 2017 — 18. But while downloading Electronic Credit ledger from portal, one month ITC is not displayed. This mean, he is deprived of his Tax credit for that month. No answer from GST IT team.

iii) Data in different TAB’s in GSTR — 3 B are blank when downloaded from Portal :

RP has uploaded GSTR — 3 B for 9 months with relevant data. To reconcile the data when RP is downloading GSTR — 3B from portal, in some returns TAB 3.1(Details of Outward supplies) and TAB 4 (Eligible ITC) are blank. In other return/s, TAB 6 (Payment of TAX) is blank. How can he reconcile the data?

iv) Data on GSTR — 2A (Portal) and Data on Excel Download sheet does not match:

Different data is displayed on GSTR — 2A and Excel sheet (GSTR — 2 A). RP are not able to decide which data is correct and how to proceed.

v) SCALABILITY of SERVER / NO RESPONSE at PEAK HOUR:

It is ridiculous that in 16 months, GST IT Service provider could not assess the load on GST Portal. For first year, we agreed with government that during Peak hour, load is huge and GST IT team need time to set right scalability problem. But after 15 months it is real shame for IT team. Mirror servers / Additional Servers / Additional IT Infrastructure is needed on top priority in next 15 days.

vi) Online GSTR Yearly Return Forms (GSTR — 9, 9A, 9C) not available on portal:

On one side last date to claim ITC for Year 2017 — 18 is 20/10/2018 (Sep 2018 Return last date). On other side, yearly returns are not uploaded on Portal. We have seen that there are few changes / alteration in physical form (as issued by GST council) and online form. There are some interface changes which RP need to understand before filing relevant We request for immediate upload of yearly return forms.

vii) Other Portal Related Issues :

“Data mismatch” / “Data not showed”/ “Irrelevant data Display” / Irregular behaviour of Portal at some time in any TAB, are few issues which cannot be categorized.

We have screen shots for each of problem mentioned above. This is deeply studied by “Ahilya Chamber’s IT and Tax team” along with tax consultants’ “National Action Committee”. For discussion, GST IT team can contact our Convener — Taxation, Mr. Nitesh Gupta on +91 —9302431808.

We earnestly request you Sir, to take up the issues strongly with your IT team to understand all problems in details; take a “SHUTDOWN” of portal for 48 to 96 hours if necessary, fix all bugs, conduct exhaustive and vigorous testing of portal, resolve all tickets logged till date and make the system stake holder friendly.

We sign off with positive remark: “We were”, “we are” and “we will” be with government for betterment of GST LAW and COMPLIANCE.

Thanking you,

Ramesh Khandelwal, President

Sushil Sureka, General Secretary

Download Representation on GST Portal Issues in PDF Format

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11 Comments

  1. Arunachalam says:

    Life has become hell for GST professionals. Better to allow to file Revised Returns and give announce one time amnesty scheme for rectify mistakes.

  2. N Sreenivasan says:

    All efforts made in introducing GST is appreciable. But more things needed to make it easy and costomer friendly. Very urgently, alike the provisions contained in the Income tax Act, GST Council should consider to incorporate GST Tax Payers friendly provisions to file Revised Returns and Rectification Returns, because it is quite natural to occur error while filing GST Returns especially in the absence of working experience with a newly introduced new Tax Law.

  3. M V Sitaramaiah says:

    I am also request the GST Council to provide GSTR-3B & GSTR-1 Revise Returns and give a period of not lessthan 60 days from the filing of return. Therefore 60% problems are solved.
    2. With regards GSTR2-A i have download Excel and Json file, i have not face any problem. But the system is generate the Excel file after 20 min. I think Maninder Singh had not seen the message.

  4. rm says:

    the lapses in automation and over dependance of complex and volumnous entire indian indirect taxation system on gstin portal with out quality-iso certification for DISA/CISA/SYSTEM AUDIT GOVT COMPLIANCE AGENCIES IS BLUNDER. the general public needs to be educated on clauses related to citizens charter/customer service/rti/access to reports and data as per GST ACT provisions of the law be made public. The focus of traders and businessmen in general is too much on gstin portal compliance than on doing business to generate revenue for the economy.
    the gstin council will wash their hands by issue justification stating the complaints are made too late after one year of implementation hence the traders and business community to bear the burden of technical hitches and over centralization of powers with gstin council instead of gst dept. All chanakyas and institutions are to share the blame.

    This is typical Indian reactive instead of proactive approach particularly in the matters of law execution by suppression of required data/reports.

  5. G S CHANDRA SHAKER says:

    EDITING AND REVISING OF RETURNS EVERY MONTH FOR FIVE TIMES IS MANDATORY IN GST BLOG, WHY TO GO FOR AMENDMENT ,SHOULD HAVE A PROVISION TO DELETE AND INCLUDE INVOICES AND TO CHANGE TUROVERS DETAILS BY REVISING GSTR 1 AND GSTR 3B
    NO BRAIN TO GST COUNCIL,THIS IS NEW SUBJECT AND ACT TO ALL AFTER INDEPENDENCE ,IT IS BETTER TO HAVE INDIVIDUAL STATE ACTS AND CST ACTS ….

  6. Kothandaraman says:

    We were let down by our tax officer in filing GSTR 3B and our complaints on him went to him only. We paid penalty and late fee in September for 12 months including four zero sale months (Rs. 80000 approx.), and have requested thro’ RTI how many GSTIN holders have paid late fee for 9 to 12 months in September 2018, and amount so collected as late fee.
    I have questioned the GST system not warning late fee in earlier months . System pops up warning on late fee now. Not earlier.
    Questioned ease of doing business. Hope GST council will do something to return collected late fee.

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