Ahilya Chamber of Commerce and Industry, Indore has requested GST Council Chairman to take up the issues on GST Website strongly with his IT team to understand all problems in details; take a “SHUTDOWN” of portal for 48 to 96 hours if necessary, fix all bugs, conduct exhaustive and vigorous testing of portal, resolve all tickets logged till date and make the system stake holder friendly.
Full Text of the Request Letter is as follows:-
Government of India,
Sub : Portal Issues — Nightmare for Taxpayers / Tax consultants.
It is now around 16 months since GST was first imposed in an extreme hurry without proper dry runs and without giving sufficient time to taxpayers to understand the hugely different new and complex system. The tax payer has not only been patiently waiting for the portal to get stabilized all these months but have been coercively made to pay late fees, interest and penalties for no fault of theirs but due to defective functioning of the portal.
GST being a totally online based taxation; GST Portal is the real Backbone of GSTIN. It is the real time interface for Government officers, Tax consultant and Tax payers. Enough has been discussed about problems with GST Portal at every level. Unfortunately, even after 16 months, portal is not stabilized and is turning into a nightmare for Tax payers and Tax consultant.
Currently, while checking portal for compliance and matching of data for Year 2017 — 18, we are still facing the following major issues which need to be resolved on a war footing;
More than 1000 grievance tickets have been logged since October 2017 (Nearly one year) that mapping of GSTR —1 and GSTR — 2A is incorrect on portal. Eg : Supplier (A) has filed his GSTR —1 for July 2017 in time. But Receiver of goods / Customer (B) is not able to take credit as “NO” is displayed against Supplier (A) in GSTR — 2A of B. Complete ITC data is to be auto populated in yearly return and B cannot take ITC because of Portal mistake / mapping. First grievance was logged on 14/10/2017 and tickets are closed citing irrelevant explanations.
Registered Person (RP) has filed all his returns for 9 months of 2017 — 18. But while downloading Electronic Credit ledger from portal, one month ITC is not displayed. This mean, he is deprived of his Tax credit for that month. No answer from GST IT team.
RP has uploaded GSTR — 3 B for 9 months with relevant data. To reconcile the data when RP is downloading GSTR — 3B from portal, in some returns TAB 3.1(Details of Outward supplies) and TAB 4 (Eligible ITC) are blank. In other return/s, TAB 6 (Payment of TAX) is blank. How can he reconcile the data?
Different data is displayed on GSTR — 2A and Excel sheet (GSTR — 2 A). RP are not able to decide which data is correct and how to proceed.
It is ridiculous that in 16 months, GST IT Service provider could not assess the load on GST Portal. For first year, we agreed with government that during Peak hour, load is huge and GST IT team need time to set right scalability problem. But after 15 months it is real shame for IT team. Mirror servers / Additional Servers / Additional IT Infrastructure is needed on top priority in next 15 days.
On one side last date to claim ITC for Year 2017 — 18 is 20/10/2018 (Sep 2018 Return last date). On other side, yearly returns are not uploaded on Portal. We have seen that there are few changes / alteration in physical form (as issued by GST council) and online form. There are some interface changes which RP need to understand before filing relevant We request for immediate upload of yearly return forms.
“Data mismatch” / “Data not showed”/ “Irrelevant data Display” / Irregular behaviour of Portal at some time in any TAB, are few issues which cannot be categorized.
We have screen shots for each of problem mentioned above. This is deeply studied by “Ahilya Chamber’s IT and Tax team” along with tax consultants’ “National Action Committee”. For discussion, GST IT team can contact our Convener — Taxation, Mr. Nitesh Gupta on +91 —9302431808.
We earnestly request you Sir, to take up the issues strongly with your IT team to understand all problems in details; take a “SHUTDOWN” of portal for 48 to 96 hours if necessary, fix all bugs, conduct exhaustive and vigorous testing of portal, resolve all tickets logged till date and make the system stake holder friendly.
We sign off with positive remark: “We were”, “we are” and “we will” be with government for betterment of GST LAW and COMPLIANCE.
Ramesh Khandelwal, President
Sushil Sureka, General Secretary