The Department of Posts, through SB Order No. 03/2026 dated April 28, 2026, revised the withdrawal limit for Aadhaar-authenticated paperless transactions under the Post Office Savings Bank (POSB) framework. Earlier, under SB Order No. 01/2025, no withdrawal form or voucher was required only for Aadhaar-authenticated withdrawals up to ₹5,000, while deposit transactions were fully exempt from voucher requirements irrespective of amount. The revised order increases the paperless withdrawal limit from ₹5,000 to ₹20,000 for transactions carried out through Aadhaar Authentication basis (e-KYC). The modification also applies to the Standard Operating Procedure annexed with the earlier order, while all other operational provisions remain unchanged. The decision reflects the Government’s continued push toward digital, paperless, and Aadhaar-enabled banking services in post offices. Authorities have directed all postal circles and offices to circulate the revised instructions widely and display them prominently for public awareness and operational guidance.
SB Order No. 03/2026
FS-13/1/2020-FS-DOP
Government of India
Ministry of Communications
Department of Posts
(Financial Services Division)
Dak Bhawan, New Delhi — 110001
Dated: 28.04.2026
To
All Head of Circle/Region
Subject: Revision of withdrawal limit for Aadhaar authenticated (e-KYC) transactions without voucher — reg.
Madam / Sir,
Kindly refer to SB Order No. 01/2025 dated 01.01.2025 regarding introduction of paperless KYC (e-KYC) process for POSB transactions.
2. In this regard, attention is invited to Para 6 of the above-mentioned SB Order, which provides that:
“No voucher (pay-in-slip) shall be collected for any deposit transaction irrespective of transaction amount and for withdrawal transactions amounting to f5,000/- or less, when transaction is performed on Aadhaar Authentication basis.”
3. It has now been decided by the Competent Authority to revise the limit of withdrawal through Aadhaar Authentication without voucher (pay-in-slip or withdrawal form). Accordingly, Para 6 of SB Order No. 01/2025 stands modified as under:
“No voucher (pay-in-slip or withdrawal form) shall be collected for any deposit transaction irrespective of transaction amount and for withdrawal transactions amounting to f20,000/- or less, when the transaction is performed on Aadhaar Authentication basis.”
4. The limit of withdrawal mentioned in the SOP annexed with SB Order No. 01/2025 shall also be read as 20,000/-, with all other provisions remaining unchanged.
5. It is requested to circulate it to all concerned for information and necessary guidance. This may also be placed on the notice board of all Post Offices in public area.
6. This issues with the approval of the Competent Authority.
Yours faithfully
(Devender Kumar Sharma)
Assistant Director (SB-II)
Copy to: –
1. PPS to Secretary (Posts)
2. PPS to Director General Postal Services
3. PPS/ PS to Member (Financial Services)/Member (0)/Member (P)/ Member (HRD)/ Member (Tech)/ Member (Service Quality and Marketing), Member (Infrastructure), AS & FA
4. Director General, APS, New Delhi
5. Chief General Manager, BD Directorate / Parcel Directorate / PLI Directorate.
6. CGM, CEPT for kind information and uploading on India Post Website.
7. Deputy Director General (Vig) & CVO) / Sr. Deputy Director General (PAF)
5. Director, RAKNPA / Directors of all PTCs
6. Director, CPRC Chennai
7. Director General P & T (Audit), Civil Lines, New Delhi
8. Secretary, Postal Services Board / All Deputy Directors General
9. All General Managers (Finance) / Directors Postal Accounts / DDAP
10. The Joint Director & HOD, National Savings Institute, ICCW Building, 4 Deendayal Upadhyay Marg, New Delhi-110002
11. The Under Secretary, MOF (DEA), NS-II Section, North Block, New Delhi.
12. All recognized Federations / Unions / Associations
13. Guard File/e-File.
(Devender Kumar Sharma)
Assistant Director (SB-I I)
