On April 11, 2025, the Directorate General of Foreign Trade (DGFT), under the Ministry of Commerce and Industry, announced the operationalisation of a dedicated ‘Global Tariff and Trade Helpdesk’. This initiative is aimed at assisting exporters and importers in addressing emerging challenges in the global trade environment, particularly those related to tariff changes, import surges, and export issues. As global trade dynamics evolve with the introduction of new tariffs and countermeasures, the Helpdesk serves as a centralized platform for stakeholders to report concerns and suggest necessary support measures.
The Helpdesk will cover a wide range of trade-related concerns, including import/export challenges, dumping, EXIM clearance delays, logistics and supply chain disruptions, financial and banking issues, as well as regulatory or compliance hurdles. It also aims to collect relevant issues across ministries and government departments at both central and state levels and coordinate possible resolutions.
Stakeholders can submit their issues through the DGFT website by navigating to the ‘DGFT Helpdesk Service’ and selecting the category ‘Global Tariff and Trade Issues’. They must choose a relevant sub-category and provide detailed information before submission. Alternatively, concerns can be shared via email at dgftedi@nic.in or through the DGFT toll-free number 1800-111-550.
Updates on issue resolution and feedback will be available via the status tracker on the DGFT portal, with email and SMS alerts for ticket updates. The DGFT encourages the trade community to utilize these support mechanisms for timely resolution of trade-related issues.
Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade
Trade Notice No. 01/2025-26-DGFT | Dated: 111h April 2025
To,
All Exporters/Importers/Members of Trade
All Regional Authorities and field formations
All Export Promotion Councils/Commodity Boards
Subject: Operationalisation of DGFT ‘Global Tariff and Trade’ Helpdesk -reg.
The Department of Commerce and DGFT are actively tracking developments in global trade, particularly in relation to tariff changes, import surges, and export-related challenges. Given the evolving trade landscape and the introduction of various tariff and counter-tariff measures, there may be both new export opportunities and heightened import pressures from specific countries or product sectors. Exporters and imposters experiencing such shifts are encouraged to share their inputs and suggest potential support measures. In this context, DGFT has operationalised a dedicated ‘Global Tariff and Trade Helpdesk’ to assist stakeholders in navigating emerging trade issues.
2.The ‘Global Tariff Challenges Helpdesk’ would look into issues relating to Import and Export Challenges, Import Surges or Dumping, EXIM Clearance, Logistics or Supply Chain Challenges, Financial or Banking issues, Regulatory or Compliance Issues, and Other Issues or Suggestions. The Help desk would also collect and collate trade-related issues concerning other Ministries/Departments/Agencies of Central Government and State Governments and will co-ordinate to seek their support and provide possible resolution(s).
3. Export-Import community may submit information on the DGFT website and submit information relating to their issues on which support is required using the following steps–
i. Navigate to the DGFT Website (https://dgft.gov.in) > Services — > DGFT Helpdesk Service
ii. Create New Request’ and select the Category as ‘Global Tariff and Trade Issues’
iii. Select the suitable sub-category(Import Challenges, Export Challenges, Import Surges or Dumping, EXIM Clearance, Logistics or Supply Chain Challenges, Regulatory & Compliance Issues, and Other Issues and Suggestions), enter the other relevant details and submit.
Alternatively, you may send your issues to email id. dgftedi@nic.in with the subject header: ‘Global Tariff and Trade Helpdesk’, or call the Toll-Free No at 1800-111-550
4. The status of resolutions and feedback may be tracked using the status tracker under the DGFT Helpdesk Services. Email and SMS would also be sent as and when the status of these tickets are updated. Trade stakeholders are encouraged to make appropriate use of these support facilities.
This Trade Notice is issued with the approval of the competent authority.
(B. Kruti)
Deputy Director General of Foreign Trade
(Issued from File No. 01/02/01/AM-26/Global Tariff Helpdesk[E-42425])
