No K-11017/3/2015-PG C1
Government of lndia/Bharat Sarkar
Ministry of Personnel, Public Grievances and Pension
Karmik, Lok Shikayat Aur Pension Mantralaya
Department  of  Administrative Reforms  &  Public  Grievances
Prashasnik  Sudhar Aur Lok Shikayat Vibhag

5th floor, Sardar Patel Bhavan,
Sansad Marg, New Delhi – 110001

Dated 22nd July, 2016

Office Memorandum

Subject-Strengthening of Grievance Redress Mechanism – strict adherence to time limit for disposal of grievances

The Department of Administrative Reforms & Public Grievances has been regularly monitoring and analyzing the disposal of Public Grievances in various Ministries/Departments. It is hereby observed  that  Ministries/Departments  take considerable time to return back the grievances which do not pertain to them to the nodal Departments. Similarly attached/subordinate offices take too long to return back. grievances which o not pertain to them to their Ministries/Departments thus leading to long periods of pendency.

2. Therefore, it  is suggested  that  the  Ministries/Departments  should  expeditiously examine the grievances received by them and return back the grievances which do not pertain to them within a period of  maximum five working days.  All the  attached  and subordinate  organrzations  under the  Ministries/Departments  should  also  be  instructed accordingly.

(Sumita Dasgupta)
Director of Public Grievances &
Deputy Secretary to the Government of India

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