In this write up we will discuss about rules w.r.t. marketplace e-commerce entity. In my last article we had discussed about how the new rules have affected the e-commerce entities. You can refer the article below for more details:
Before moving further, let us first understand what marketplace e-commerce entity is.
It means an e-commerce entity which provides an information technology platform on a digital or electronic network to facilitate transactions between buyers and sellers.
Requirement of sellers through an undertaking
Every marketplace e-commerce entity shall require sellers through an undertaking to ensure that descriptions, images, and other content pertaining to goods or services on their platform is accurate and corresponds directly with the appearance, nature, quality, purpose and other general features of such good or service.
Following information to be provided
Covenants w.r.t. relationship with sellers
Every marketplace e-commerce entity shall include in its terms and conditions generally governing its relationship with sellers on its platform, a description of any differentiated treatment which it gives or might give between goods or services or sellers of the same category.
Maintaining record of relevant information
Every marketplace e-commerce entity shall take reasonable efforts to maintain a record of relevant information allowing for the identification of all sellers who have repeatedly offered goods or services that have previously been removed or access to which has previously been disabled under the relevant act.
Unfair trade practice shall not be followed
A seller offering goods or services through a marketplace e-commerce entity shall not adopt any unfair trade practice whether in the course of the offer on the e-commerce entity’s platform or otherwise.
Seller shall not represent itself as a consumer
A seller shall not falsely represent itself as a consumer and post reviews about goods or services or misrepresent the quality or the features of any goods or services.
Marketplace e-commerce entity shall not refuse to take back goods, or withdraw services offered to customers
No seller offering goods or services through a marketplace e-commerce entity shall refuse to take back goods, or withdraw or discontinue services purchased or agreed to be purchased, or refuse to refund consideration, if paid, if such goods or services are defective, deficient or spurious, or if the goods or services are not of the characteristics or features as advertised or as agreed to, or if such goods or services are delivered late from the stated delivery schedule.
|But in case there is a case of late delivery due to force majeure, then this clause shall not be applicable.|
Following information to be provided from seller to e-commerce entity to be displayed on its platform or website:
Conclusion – These new rules and regulations mandate that marketplaces, as well as sellers, would be required to have grievance officers who have to respond in a time-bound manner. The new rules empower the central government to act against unfair trade practices in e-commerce, direct selling.
Disclaimer: The entire contents of this article is solely for information purpose and have been prepared based on relevant provisions and as per the information existing at the time of the preparation. It doesn’t constitute professional advice or a formal recommendation. The author has undertaken utmost care to disseminate the true and correct view and doesn’t accept liability for any errors or omissions. You are kindly requested to verify & confirm the updates from the genuine sources before acting on any of the information’s provided herein above.