CA Garima Mittal

Emotional Intelligence is essential for success especially for leaders. Though technical knowledge is important to have proper control over the process, however, emotional intelligence in parallel plays vital role in present scenario. Now-a -days, organization is focusing on importance of emotional intelligence and ensures their leader carry such skills apart from technical one.

Now, the question which arises here is what is emotional intelligence? Emotional intelligence means ability to understand and manage not just own emotions but also those of people around you. In other words, emotional intelligence is described as action of knowing, understanding, responding to emotions, overcoming stress which may arise & being aware of how our words and actions affect others. Self-awareness, self-regulation, motivation, empathy and social skills are the key main elements of emotional intelligence.

Self-Awareness: Understanding one own emotions is somewhat called self-awareness. One can choose how to manage emotions irrespective of the situation which is vital quality for leader.

Self-Regulation: Self-regulation is all about staying in control. Leaders who can regulate themselves effectively do not compromise values and do not take emotional decisions. Self regulation can be called discipline.

Motivation: Self-motivation is essential for leaders. Self-motivation enables the leader to always work towards their goals and ensures high quality in every work they and their team do.

Empathy: Empathy is sometimes confused with sympathy, but the two words are entirely different. Empathy is not about feeling sorry for others. Empathy is the experience of understanding another person’s condition from their perspective. It’s like putting yourself in someone else shoes. Leaders can determine how someone truly feels by learning to read body language.

Social Skills: Social skill is important in development and growth of any leader. Good listening skills are necessary for effective communication. Leaders who have social skills are good communicators. They set the example by their own behaviour. As a leader, one should learn to praise others.

Each component described above is of equal importance. The ability to master emotional intelligence has a direct and powerful impact on leader effectiveness. When we increase our emotional intelligence quality, we increase our ability to develop more trusting relationship in professional field. Relationships whether external with client or internal with team are equally important. It is always said that there is no short cut to making correct decisions; however leaders with high quality of emotional intelligence have a two in one combination- i.e. high technical knowledge & high managing ability which enables them to make right decisions.

Implementation of emotional intelligence also somewhat aligned with organizational goals. It enables the leader to build stress free environment in workplace, motivate employees towards achieving organizational goals and aligning their personal goals with the organizational ones. Leaders having high emotional intelligence create a healthy work environment where every employee works like a family. When given recognition and shown empathy, then there is generally no agitation among employees. Whosoever want to be a leader or is a leader always strives to improve himself before educating others, thereby can achieve a healthy and successful workplace.

(For any queries, author can be reached at [email protected] )

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September 2021