KSCAA have worked closely with multiple stakeholders to understand the issues at hand with respect to New Income Tax E-Filing Portal and made efforts to consolidate the same and enumerating 36 issues and also made few suggestions with respect to new e-filing portal. Please read Full text of the representation to Smt. Nirmala Sitaraman
Hon’ble Union Minister for Finance and Corporate Affairs on Issues in New Income Tax E-Filing Portal.
KARNATAKA STATE
CHARTERED ACCOUNTANTS ASSOCIATION (R)
CA. Kumar S Jigajinni | President, KSCAA
CA. Pramod Srihari | Secretary, KSCAA
Date: 18th June 2021
To,
Smt. Nirmala Sitaraman
Hon’ble Union Minister for Finance and Corporate Affairs
Government of India, North Block
New Delhi
Respected Madam,
SUBJECT: ISSUES IN THE NEW INCOME TAX E-FILING PORTAL
The Karnataka State Chartered Accountants Association (R) (in short ‘KSCAA’) is an Association of Chartered Accountants, registered under the Karnataka Societies Registration Act, in the year 1957. KSCAA is primarily formed for the welfare of Chartered Accountants and represents before various regulatory authorities to resolve the problems / hardships faced by Chartered Accountants and business community.
We would like to convey our gratitude and congratulate you and your ministry for taking up the pro-active, ambitious and forward looking step of development and launching of new Income tax e-filing portal with the objective of realising many functional improvements, and addition of new features in to the new e-filing portal which inter-alia includes faster processing of refunds to taxpayers, complete reduction of processing time of Income tax returns filed from current level of 63 days to almost 1 day, and to bring in many more better and improved functionalities. The new e-filing portal was expected to replace the existing e-filing portal, it was viewed to create a strong technology backbone by enabling host of new functionalities to the taxpayers including enhancement of look, feel and usage experience.
Despite the sincere, honest and best efforts of the team working behind in the development of this new portal, it was disheartening to realise that this new portal is almost non-functional from the day of its launch on 7th June 2021 and has witnessed many defects which completely disabled the taxpayers and other stakeholders from performing their legal compliances. The most fundamental and basic defect observed in case of many users which ideally should not have been there was that, the new portal did not even allow the users to login and enter inside their accounts on the portal, which was bizarre.
We at KSCAA have worked closely with multiple stakeholders to understand the issues at hand with respect new portal, we have made efforts to consolidate the same and are enumerating the following issues and also few suggestions with respect to new e-filing portal (these issues are as on 17th of June 2021) –
A. TABLE SHOWING LIST OF ISSUES FACED IN NEW IT PORTAL:
| SL No | Issues | Category | Partly or fully Not-functional |
| 1 | The field ‘Country’ in the Profile section is not available as a drop down option | Data entry | Not functional |
| 2 | Challan Numbers are not being validated | Data validation | Partly functional |
| 3 | BSR/Challan code which starts with first character ‘0’ is not being recognised & hence error of invalid input is being encountered. | Data validation | Partly functional |
| 4 | Response to outstanding demand is though operational, the tax computation of demand amount could not be still downloaded. | Demands | Partly functional |
| 5 | As required by new portal, the existing DSC’s as registered under legacy portal could not be reregistered on the new portal | DSC | Partly functional |
| 6 | The Chartered Accountants could not add themselves as such and register their DSCs | DSC | Not functional |
| 7 | The tab or option ‘e-Proceedings’ is not available in complete form | e-Proceedings | Partly functional |
| 8 | The existing information and documents related to tax demands raised in legacy portal and are pending for payment by taxpayers could not be found in the new portal | e-Proceedings | Partly functional |
| 9 | The option of filling Form 35 for filing Appeal to CIT(A) not yet available | e-Proceedings | Not functional |
| 10 | The process of generating Form 15CA and 15CB could be only Partly executed but could not be completed till the end due to specific error messages are being encountered | Form
15CA/CB |
Partly functional |
| 11 | The existing Grievances registered on the legacy portal along with trail of interactions on the same could not be found | Interaction data access | Partly functional |
| 12 | The trail of earlier replies given by taxpayers in response to departmental notices could not be found | Interaction data access | Partly functional |
| 13 | Income tax returns for AY 2021-22 could not be filed | ITR Filing | Partly functional |
| 14 | On selection of option ‘Self’ in the Verification segment of ITR form, the taxpayers name disappears and eventually it ends up with validation errors | ITR Filing | Partly functional |
| 15 | Intimations generated for IT returns processed for AY 20-21 could not be accessed or downloaded | ITR Filing | Partly functional |
| 16 | Application could not be submitted for rectification of IT returns u/s 154 | ITR Filing | Partly functional |
| 17 | Aadhar OTP not enabled for verification of ITR for AY 2021-22. Therefore ITR could not be filed. | ITR Filing | Partly functional |
| 18 | The Json files could not be uploaded for filing of ITR | ITR Filing | Partly functional |
| 19 | The pre-fill option while filing the IT returns is not automatically pulling in the TDS details. | ITR Filing | Partly functional |
| 20 | The ‘Forget password’ feature of the portal not operational | Login related | Partly functional |
| 21 | The login page does not require the taxpayer to enter Captcha code | Login related | Partly functional |
| 22 | In some cases an error message with code ITDEXE2002 is encountered while logging in. | Login related | Not functional |
| 23 | DIN Numbers of Company Directors are not being auto populated in the new portal. | Master data | Partly functional |
| 24 | Newly incorporated companies or firms could not register themselves | New user registration | Partly functional |
| 25 | After generation of instant E-PAN, the same could not be downloaded. | PAN | Partly functional |
| 26 | The validity status of PAN not available | PAN | Partly functional |
| 27 | In the legacy portal a profile section as available wherein one could view Assesse’s details as per the PAN database. The same is now not visible in the new portal. | PAN | Not functional |
| 28 | The option for raising Refund re-issue requests is not available | Refund | Not functional |
| 29 | In filing of E-TDS, the only DSC mode of signing has been enabled. Other signing options based on Aadhar OTP, Net banking, etc. not enabled | Signing | Partly functional |
| 30 | The bank accounts were although pre-validated in the legacy portal, however in the new portal the same bank accounts are wrongly displayed as not prevalidated | Signing | Partly functional |
| 31 | The new portal is working at very Slow speed | Speed | Partly functional |
| 32 | Cannot successfully register the TAN | TAN | Partly functional |
| 33 | Neither the previously filed IT Returns nor their acknowledgements could be downloaded in PDF format. | Transactional data access | Partly functional |
| 34 | The ITR details related to AYs prior to 2013-14 could not be accessed and downloaded. These details would be required to deal with outstanding demands related to those years. The taxpayers do not normally keep records of ITR details related to such past years. As corollary the form 26AS can be generated from Traces portal even for AYs prior to 2013-14. | Transactional data access | Partly functional |
| 35 | Unable to file Form 10A along with relevant attachments as error of Invalid PDF is being encountered. | Trust reregistration | Not functional |
| 36 | The tab or option or the complete functionality of filing application under VSV Scheme not available | VSV Scheme | Not functional |
B. TABLE SHOWING LIST OF SUGGESTIONS:
| SL No | Suggestion | Category |
| 1 | The launch of new portal should be done in a phased manner after it has been thoroughly and exhaustively tested and all defects are removed. The ideal time for launch of new portal should be on or after Jan 2022 next year after the current years compliances are completed by taxpayers on old IT portal… | New IT Portal |
| 2 | Until the new system is completely ready and fully operational without any major defects, the old portal should be brought back for use by the taxpayers and tax professionals. | Old IT Portal |
| 3 | Any process executed by the taxpayer and expected to run for few minutes before the output is produced, the system should provide a pop up message on the screen to keep the taxpayer informed about the same. | Processing |
| 4 | After the launch of new IT portal the initial handholding in the form of providing user manuals, walk through videos, webinars, etc. be provided to the taxpayers for ensuring ease in transition to new portal. | Training |
Our Representations:
We implore upon your goods selves to kindly take cognizance of requests we have enumerated as below and kindly take necessary steps to resolve them to the best satisfaction of taxpayers and other stakeholders –
1. The ‘e-Proceedings’ functionality is not yet operational in the new portal due to which the taxpayers could submit their timely response to various notices. Until new portal is properly functioning, necessary directions be given to the officers to follow the principles of natural justice and such officers to stop passing any adverse orders owing to non-receipt of timely responses from the taxpayers to notices.
2. Provide relaxations by way of extensions as necessary in all specific compliance dates which would fall until the new portal starts functioning in a normal mode.
3. The pandemic situation is still prevailing in several parts of the country and many taxpayers are under distress, the refunds that are due to the taxpayers may be processed in a manual mode until the new portal is up and running.
4. There are multiple lacunas, issues in the functions of the new portal, there are few issue which are yet to be operational and stakeholders are left with no choice but to wait at threshold. A consolidation of list with date of operation would reduce the uncertainty amongst all the stakeholders.
5. Allow important multiple stakeholders who can bring about the change in new portal by providing updates, expectation and bridge the issues. Going forward, any development of, or major modifications in any portal or software should consider feedback from its users on its efficiency and efficacy. In this context, we request you to consider involving independent and important stakeholders like KSCAA who can bring on to the table objective expectations of the stakeholders to the development team, especially when the system is being in its initial period of implementation. This would also streamline the multiple similar feedbacks received from numerous stakeholders that would eventually clog the feedback system/loop.
6. Provide us an opportunity to participate and share our thoughts in the forthcoming interactive meeting scheduled for 22nd June 2021.
We at KSCAA are confident that the various issues that are present and as discussed above in the newly developed portal would be taken up by your good selves on a war footing and that they would be resolved at the earliest of time to enable taxpayers to comply with law and perform tasks which are required. We at KSCAA are also sure that our representations enumerated as above would be given proper considerations by your good selves and would be accepted and approved for implementation.
Yours sincerely,
For Karnataka State Chartered Accountants Association ®
Kumar S Jigajinni
President
CA. Pramod Srihari
Secretary
CA. Ganesh V Shandage
Chairman
Representation Committee
Copy to –
1. Shri. Anurag Thakur, Hon’ble Union Minister of State for Finance, Government of India
2. Shri. P. C. Gaddigoudar, Hon’ble MP, Bagalkot, Karnataka
3. Shri. Tarun Bajaj, Revenue Secretary, Department of Revenue, Ministry of Finance, Government of India
4. Shri. J B Mohapatra, Chairman – Central Board of Direct Taxes
Download Issues in the New Income Tax E-Filing Portal
Author Bio
Sir
Since last 4 days I am trying to file online appeal in form 35 but could not filed due to invalid flag error . I do not understand what is invalid flag . Even DSC is registered and aadhaar otp is also ok. I do not understand what is invalid flag. which can be solved . please solve the issue
Hi Girish.. I am also getting same error. Did you resolve it?
Appeal to the Joint Commissioner (Appeals) or the Commissioner (Appeals) [Form No. 35]
Appeal to the Joint Commissioner (Appeals) or the Commissioner of Income-tax (Appeals). This form is in compliance with rule 45
Cross
Submission failed!
Response form server:
Please fix the following issues and try to submit again:
Invalid Flag.
Invalid Flag.
Invalid Flag.
Error: any open challan with such details is not available in the database for this assessment year
Today, I was able to submit my response for Demand Notice successfully. Since more than month, I was getting above error.
If anyone was facing above error, please try now. It worked for me just few mins back.
In my case, I choose Demand is correct & I have CIN number
Submission failed!
Response form server:
Please fix the following issues and try to submit again:
Invalid Flag.
Any Luck on this error ?
Still getting error “Any open challan with such details is not available in the database for this assessment year.”
When is this going to be rectified? What would happen till this is resolved – will interest continue to accrue? Would we be communicated that this issue is resolved so that we can submit the demand?
What is the next step?
For my case , there was a demand of 1960 , which I paid on 12 oct , 2021.
But after e-pay , when i tried to submit the response with challan details , it gave the error” Challan details not found in database”.
After 2 days , when I checked the section ” Response to outstanding demand” , I found its not showing up anything.
But still now my ITR is in progress.
call me for discussion @ 9051944741
I too facing this problem. talked to Income Tax dept. Could not solve. Advised me to mail to webmanager. I have mailed. Dont know, when it will be solved. Infosys has made a mess in this new software.
I am also getting same error. My payment is done and is also updated on TIN. I can see details in
https://tin.tin.nsdl.com/oltas/servlet/QueryTaxpayerAjax
But while submitting response it still gives same error that open challan does not exists in database…. Please any solution for this.
income tax website has become bogus similar to the current government of India
I have filled ITR-1 through newly created income tax portal and made the tax payment. But still it is showing in my id to proceed to pay tax.
Unable to understand how can i E-verify it when i do not have the acknowledgement nos. There is no message/ mail of the tax being paid. I only have the receipt of the bank of the payment made.
Please advise on how to E-verify.
I have paid outstanding demand of rupees 7341/- at 12 40 a.m. on 23 9 2021 but unable to download challan. the message says your payment is scheduled for 24 9 2021. My amount has been deducted. But I have no challan. I enquired in the bank and also to income tax department but in vain please resolve my problem
Is your query resolved?
ITR filed , but unable to e-verify and also not showing in the dashboard as well . When tried to refile , showing as already submitted. Kindly let me know a solution for this.
Hi Team,
Facing the following issue while efiling the tax for individual tax payer, never encountered such issue earlier, facing this in the new portal.
Any suggestions to rectify it is welcome.
your first & last name entered doesn’t match to that of the PAN database. check the IT portal to see the expected First & last name
I have filled itr-1 through newly created income tax portal and also it was e-verified. After e-verification ,I am supposed to get acknowledgement no and as well as message in my mobile no regarding successfully e-verified which, I have not received. Also there is no message in my e-mail also. How I can get the acknowledgement for the return filled. Please advice how to get the acknowledgement no.
For the assessment year 2021, i got a demand notice to pay 130Rs, which i paid & trying “Response to Outstanding Demand. Im getting below error.
“Any open challan with such details is not available in the database for this assessment year”
Is this resolved? i am also facing same issue. Any open challan with such details is not available in the database for this assessment year.
me too, anyone has a twitter account to direct it at IT
Getting – Any open challan with such details is not available in the database for this assessment year.
I am also facing same issue. Any update?
was anybody able to respond to the demand raised with challan details successfully for AY21-22? I paid on 2nd Nov, see that the challan details are in 26AS (shows up with correct details), but getting error (no open challan) even today (Nov 8). Is this a software bug? Pathetic system.
Same issue i am also facing. I have paid on oct 6th. till today(nov 12th), it has not got resolved.
Getting this message from ITR 3 FILING
Category of defect B/D :You will be allowed to upload the return. There is a possible defect present in the return or some of the deduction/claim may not be allowed.
secondly asking profit @ 8% when no income
Did you manage to address this? I am also getting an error somewhat similar i.e.
Category of defect B/D
You will be allowed to upload the return. There is a possible defect present in the return or some of the deduction/claim may not be allowed.
You have claimed income less than 8% of Gross Turnover and audit information is not filled up
Category of defect B/D :You will be allowed to upload the return. There is a possible defect present in the return or some of the deduction/claim may not be allowed.
same issue here too..did u find out SOLUTION ?? yet
No solution. Filed return with the error as is. Received refund without any scrutiny whatsoever. The irony is, I am getting the exact same error even for the current year as these stupids have not addressed that issue in the current year’s utility also!!! BTW, I did file complaint on CPGRAM also last year to no avail. This is how GOVT works. Get used to it or migrate :).
Hi
I was filing for AY 21 to 22, and I will be getting Refund of around Rs. 11,100. But the refund is not showing in the Preview. Please help.
For almost two/three days I am trying to login at https://eportal.incometax.gov.in/iec/foservices/#/login
to complete my ITR efiliing.
Regret to share that the pass word box does not accept the full password I enter. It stops entering at last two digits
and shows error with code ITD-ECEC2002 and asks to contact customer care for resolution.
Earlier I have already entered majority of details on website with the current pass word.
I could not find any customer care number on web site. Sent email to [email protected] but no response.
The new IT portal may be good but not to all like me general public. Old portal was very good. In new portal so many option / items have been incorporated and due to that some important options have been hidden, as like Return Acknowledgement ( ITR-V), access data from Form-26AS etc. It is also found in print -out of Return that some option ( tick mark) is automatically vanished , like Bank option for refund . If Tick mark is vanished , how return is validated.
I have opted for new tax regime, and filled Form 10IE.
While filing returns, it says “please furnish date of filing of form 10-IE along with Acknowledgment number”
However both the date and acknowledgement number fields are not editable. I tried in different browsers too
Anyone else facing this issue? Appreciate any help on how to resolve this
Hello , I am facing the same issue. Is this resolved??
Can someone help me here.
Hi,
Is this issue resolved? anyone else facing same problem as i have issue here.
Appreciate some help.
AY2021-22.
Return filed succesfully on 31/08 (Dashboard status)
‘File revised return’ takes me filing a new return but not to revise the filed/submitted return.
kindly help, need to revise my return.
I am unable to e-verify the return through net-banking. The page is hanging up.
I am not able to file a Rectification request on an order passed by the Department in March 2021 on my ITR for FY 2019-20. I attempted to file rectification request under section 154. After Logging in, I do not see “Rectification ” in either E file or Services in the new portal 2.0
I am unable to login to the portal. It automatically takes me to my net banking page. Login through net banking is also subject to glitch and is absolutely non functioning. The result is, I am totally unable to login and file my ITR return. Please resolve the problem immediately and allow login through net banking mode, as I used to do in the earlier portal without any problem.
Hi
I want to take my refund ,and I filed my IT file link through new portal but it is observed that I got my efile ack no from IT department .But while e verifying if I choose option net banking by security vault once I am login through new portal after entering password it’s shows second aunthetication through net banking if I login through corresponding bank then it goes to bank page then if go to filing income tax option from verified bank account at that time it’s showing opening page of income tax Portal but it’s loading for 39 mins and continuously loading.Due to this processed unable to e- verify my returns and thus pending my refund and delay in receiving refund.
Last two years using bank EVC I was e verified my IT returns .Kindly request to give old portal access again to e verify 21-22 tax file.Also after enabling security vault net banking options and try to login with two security options that is password and net banking portal will go to particular bank page and from there while trying to e verify tax file then IT new portal showing loading continuously and not getting desired output.
If using adhar mobile options after OTP validating also in enable option clicking no output showing and not able to do E verify from any of the methods.
In old portals also e verify option not showing need to enable these options on old portal to avail our refund as early as possible due to delay in new portal we not getting our hard core income back on time .kindly take note and activate old portal for everification immidiately.
Login thru net banking started working today. I tried thru ICICI and IDBI bank.
“Current year’s Income remaining after set off” under head “STCG taxable @ 15 percent” in Schedule BFLA is not being carried to Schedule SI and is therefore being taxed at normal applicable rate in ITR-2 in ITD e-Filing-DU-v1.0.10. Software should be corrected.
E verification of itt and form 10e is not working. The verification page is showing loading and the page got stuck and even couldn’t delete the temp file.what is the working option for e verification.
I paid my tax but the BSR code generated is seen nowhere in the return preview. Nor is there any manual option to attach BSR code to the return
Hi,
Even I faced your exact problem.
In the first attempt, I could not add BSR details.
Later I did revised submission using 139/5 and added the BSR, Date, Tax Paid amount & Challan number manually under the Advance Tax/Self assessment-IT section.
The revised returns are submitted fine with all details.
After paying my TAX, the site logged out, Now I am stuck, I am unable to fill my challan details and complete the process. The site doesn’t give any such options
I faced the same problem and had submitted the ITR without these details. Now Outstanding Demand note has been generated. While trying to Reject the Outstanding demand with demand reason “Demand already paid with CIN”. It does not accept CIN details. Error message pops up “Any open challan with such details is not available in the database for this assessment year”. I am clueless on the correct way to respond. Can I use “Other” as the reason and provide the CIN details in the Remarks field? It will be helpful if someone can provide guidance.
My eportal log in page through secure internet banking opens and getting hung. I am also not finding the jason file which was available for quite some days in my earlier prolonged effort. I contacted a CA for filing, but he needs my internet banking login credentials.
My aadhar is already linked with pan but new portal is asking to link it. In fact I e-verified previous two years IT return using aadhaar OTP.
I CAN NOT DOWNLOAD “VIEW FILED RETURNS” FROM THE SITE .
PLEASE DO THE NEEDFUL
THANKS
KALIPRASAD CHAKRABORTY
Failed to login e-filing website. Even after several tries, after entering all details, “loading” message is appearing in my screen & automatically logged out.
What to do?
I am not able to login incometax.gov.in. It directs me to login through net banking. There also I get ‘loading’ message and hangs.
is this issue of IT portal hanging and loading through net banking resolved? if yes, How?
Not yet solved for me (the login issue – page loading after logging via netbanking/ high security vault).
Please do post if anyone has a solutions, Thanks 🙂
Not yet solved for me (the login issue – page loading after logging via netbanking/ high security vault).
Please do post if anyone has a solutions, Thanks 🙂
e-verify from net-banking is NOT working ! Page gets stuck at loading with background showing welcome.
I mean the idiots who designed the application had 1 test case for ‘this’ business case — “Redirection-should-work” — and they managed to fail that as well. Kudos !
Login thru net banking started working today. You may try.
why time and again the message “enter valid bank name “is received after validation stage ?
SAME PROBLEM I AM SUFFERING SINCE LAST ONE MONTH! WHAT TYPE OF PROBLEM DO NOT KNOW , NEVER FOUND THIS TYPES OF PROBLEM! DO NOT WHEN IT DEPARTMENT SOLVE THE PROBLEM! JUST HAVE A SMALL KNOWLEDGE I CAN SAY THAT IT WEB MANAGER MIS LEADING THE CODE “IDAC51” INSTEAD OF “IDOC53” ONLY WEB MANAGER OF INCOMETAX DEPARTMENT TO RECTIFY THIS PROBLEM!! WHEN THEY WILL RECTIFY ONLY THEY KNOW! REGARDS.
SOME CORRECTION: – ALL ITR PROGRAMME EXECUTED BY INCOME TAX WEB MANAGER !”
STATUS CODE “IDOC51″ MEANS PROGRAMME DOES NOT PROCESSED SUCCESSFULLY THAT REFLECTING WHEN BANK PORTAL DOES NOT FIND LINK. IF PROGRAMME PROCESS SUCCESSFULLY IT MEANS ” IDOC 53″ CORRECT PROGRAMME CODE FOLLOWS AND THAT IS PROGRAMMER DUTY TO PUT CORRECT PROGRAMME STATUS CODE FOR EACH AND EVERY INCOME TAX JURIDICTION / AREA! THIS IS ACCORDING TO MY LITTLE KNOWLEDGE ! REGARDS.
efiling….. after Adhaar OTP entered, it fails to verify citing Name mismatch with Income tax database. All names (First Middle Surname) in PAN, Adhaar and Income tax profile match perfectly. Have you come across this error ? how do you resolve ?
Yes, i am also facing the same issue. is there a solution
The 3rd class developers who developed the new IT Website have ensured that it does not work as expected especially e-verify return and shows labels.ack_No and labels.filed_on
Well said… I’m stuck with that too.. Don’t know what to do.. I submitted grievance a week back, no reply on it.
This is what happens , when we vote for a government who spend more money in photo op and narration building than actual quality works . Tax filling income tax website is the most basic service which they are not able to handle forget anything else. Thanks
Unable to register tax payer on new portal, is any one facing this issue? suggest resolution please
Unable to register new tax payer on new portal. Does anyone facing this issue? Suggest resolution please.
Unable to e-verify return after filling the form completely and selecting the e-verify later option.
Clicking on e-verify return button for the ITR form, do nothing.
Same issue for me as well. I have tried it using different browsers but no luck. Please update this in case it is resolved
Same issue with me. I raised grievance on the portal.
I am a new tax payer and my registration in new portal is not possible in spite of several attempts and through several browsers. Several emails with screen shots to web manager of efiling or help desk does not evoke response. Mails to AO gets returned as it is blocked.
Receive demand notice 143 1 and so demand paid. But while responding to notice as “demand is correct” , I am getting the error “” Any open challan with such details is not available in the database for this assessment year.””
Already has entered all CIN data but still not able to submit respose as the website is giving above error.
Please guide.
I am also having the same issue. Kindly update me too if you find and ill tell the procedure if i come to know early. Thanks
I am having issue as you. payed demand notice for AY 2020-21 but still getting the message.
I am getting same error. Paid demand notice for AY 2020-21 but system not able to find it
Even I am facing this issue.
Same Issue for me either
Am also facing the same issue as you mentioned.
“Any open challan with such details is not available in the database for this assessment year”
How to overcome this issue though we provide right details with paid challan receipt.
I posted this error on income tax india twitter handle. Finally i got a reply from them. Here is the reply
May we request you to write to us with your details (PAN, mobile number & description of the issue) at [email protected]. Our team will get in touch with you.
Thanks for the update..Please let us know whats the outcome, once you post details to them on twiter
When today I logged in to ITR website, I dont find any item under “response to outstanding demand”.
(Earlier I used to see outstanding item there , under which I was trying to upload the payment details and receipts and getting error” )
Also under “View filed returns” section, I can see the ITR is still under process ( Infact I had received Demand notice for the same and so I paid outstanding)
Anybody got same obserrvations?
Same issue am also facing, after making the payment , couldn’t submit due to issue that challan doesn’t exist in database, now after 3 days , cant see anything in “response to outstanding demand ” section.
plz mail me @[email protected] for discussion on how to solve this issue.
I today on 3 Sep still facing issue – Any such open challan doesnt exist in database…. while submitting response with challan details for demand . Any one got this resolved please??
#3 Sept, Same here.
Dear Vineet,
Did the email to [email protected] help resolve the issue?
Regards,
Swapnil
Still I am seeing in pending action not able to submit the response with same error ‘Any open challan with such details is not available in the database for this assessment year.’
Still Same error is appearing for me also, Does any one guide what to do as next action of course
Still getting same error for me also, Does any one suggest what need to do in this case
Kindly let me know, How to get this issue resolved?
First of all this new portal is not user friendly as earlier one. I observed the following bugs..1. TDS recovered as available in 26 AS are not found in taxes paid part if ITR1. There was a facility to refresh in old one.
2. Even after e verification no acknowledgement number, no sms, no ITRV and not found in filled returns column. When try to file it again ‘ return filed for this PAN already’ message appears.
3 Form down loading before submission there is a letter ‘v’ displayed before filled in values.
4 old filed grievances r not available.
5 unable to download yester years ITRs
6 server is taking too long to process/ saving every part.
Filed the return for AY 2021-22, but, but unable to view it under “filed returns”. I didn’t note down the acknowledgement no, as well didn’t receive any confirmation in email. I have tried resubmitting, it says I have already submitted. Anyone else facing this? Any solution?
I am having same problem and also raised grievance but not resolved.. please let me know if any solution available
same problem facing for my clients. we can only submit grievance n wait for the solution. what else can we do?…
yes dear, iam facing same problem. iam fed up with this unique problem. iam tax professional and facing this problem for my clients. unable to e verify, download filled returns, unable to see the returns etc.
Unable to e-verify return after filling the form completely and selecting the e-verify later option.
Clicking on e-verify return button for the ITR form, do nothing.
Even am trying e-verify button itself is not working. When it works software developer should able to say. after functioning of new website they should have removed old website.
Try Everify Option which appers on Home page , without logging in into your personal account, you can everify with acknowledgement number.
Government should pay crowd sourced testers (Indian people) to find out bugs.
Modi government is literally unprepared for everything – from Demonetization, GST to ITR. Previous portal was still allowing me to file taxes, new one simply sucks !! They spent more money on advertisement vs actual quality. This will reduce tax payers in the country further.
Thanks a lot Prashant!! It worked for me 🙂
I was struggling with it from yesterday.
I have filed the return for AY 2021-22, but, I’m not able to view it under “filed returns”. I take note of the acknowledgement # and now I don’t know what to do. How can I track the status of my ITR? any suggestions?
Same here. I submitted & verified ITR2. But system is not showing recent ITR
Same issue is for me. This is something unconventional,not user friendly to its valued Taxpayer & I suggest please bring back the old one ,was a reliable and robust Income Tax site.
I new site: Form 26AS redirection is not working. 2. Challan paid is not reflected back. verified and submitted ITR is not seen. and so many usability issues.
I have filed the return for AY 2021-22, but, I’m not able to view it under “filed returns”. I forgot to take note of the acknowledgement # and now I don’t know what to do. How can I track the status of my ITR? any suggestions?
Same case with me, Didn’t get any email confirmation also. Do we need to file again?