pri Issues in New Income Tax E-Filing Portal and Suggestions Issues in New Income Tax E-Filing Portal and Suggestions

KSCAA have worked closely with multiple stakeholders to understand the issues at hand with respect to New Income Tax E-Filing Portal and made efforts to consolidate the same and enumerating 36 issues and also made few suggestions with respect to new e-filing portal. Please read Full text of the representation to Smt. Nirmala Sitaraman
Hon’ble Union Minister for Finance and Corporate Affairs on Issues in New Income Tax E-Filing Portal.

KARNATAKA STATE
CHARTERED ACCOUNTANTS ASSOCIATION (R)

CA. Kumar S Jigajinni | President, KSCAA

CA. Pramod Srihari | Secretary, KSCAA

 

Date: 18th June 2021

To,

Smt. Nirmala Sitaraman
Hon’ble Union Minister for Finance and Corporate Affairs
Government of India, North Block
New Delhi

Respected Madam,

SUBJECT: ISSUES IN THE NEW INCOME TAX E-FILING PORTAL

The Karnataka State Chartered Accountants Association (R) (in short ‘KSCAA’) is an Association of Chartered Accountants, registered under the Karnataka Societies Registration Act, in the year 1957. KSCAA is primarily formed for the welfare of Chartered Accountants and represents before various regulatory authorities to resolve the problems / hardships faced by Chartered Accountants and business community.

We would like to convey our gratitude and congratulate you and your ministry for taking up the pro-active, ambitious and forward looking step of development and launching of new Income tax e-filing portal with the objective of realising many functional improvements, and addition of new features in to the new e-filing portal which inter-alia includes faster processing of refunds to taxpayers, complete reduction of processing time of Income tax returns filed from current level of 63 days to almost 1 day, and to bring in many more better and improved functionalities. The new e-filing portal was expected to replace the existing e-filing portal, it was viewed to create a strong technology backbone by enabling host of new functionalities to the taxpayers including enhancement of look, feel and usage experience.

Despite the sincere, honest and best efforts of the team working behind in the development of this new portal, it was disheartening to realise that this new portal is almost non-functional from the day of its launch on 7th June 2021 and has witnessed many defects which completely disabled the taxpayers and other stakeholders from performing their legal compliances. The most fundamental and basic defect observed in case of many users which ideally should not have been there was that, the new portal did not even allow the users to login and enter inside their accounts on the portal, which was bizarre.

We at KSCAA have worked closely with multiple stakeholders to understand the issues at hand with respect new portal, we have made efforts to consolidate the same and are enumerating the following issues and also few suggestions with respect to new e-filing portal (these issues are as on 17th of June 2021) –

A. TABLE SHOWING LIST OF ISSUES FACED IN NEW IT PORTAL:

SL No Issues Category Partly or fully Not-functional
1 The field ‘Country’ in the Profile section is not available as a drop down option Data entry Not functional
2 Challan Numbers are not being validated Data validation Partly functional
3 BSR/Challan code which starts with first character ‘0’ is not being recognised & hence error of invalid input is being encountered. Data validation Partly functional
4 Response to outstanding demand is though operational, the tax computation of demand amount could not be still downloaded. Demands Partly functional
5 As required by new portal, the existing DSC’s as registered under legacy portal could not be reregistered on the new portal DSC Partly functional
6 The Chartered Accountants could not add themselves as such and register their DSCs DSC Not functional
7 The tab or option ‘e-Proceedings’ is not available in complete form e-Proceedings Partly functional
8 The existing information and documents related to tax demands raised in legacy portal and are pending for payment by taxpayers could not be found in the new portal e-Proceedings Partly functional
9 The option of filling Form 35 for filing Appeal to CIT(A) not yet available e-Proceedings Not functional
10 The process of generating Form 15CA and 15CB could be only Partly executed but could not be  completed till the end due to specific error messages are being encountered Form

15CA/CB

Partly functional
11 The existing Grievances registered on the legacy portal along with trail of interactions on the same could not be found Interaction data access Partly functional
12 The trail of earlier replies given by taxpayers in response to departmental notices could not be found Interaction data access Partly functional
13 Income tax returns for AY 2021-22 could not be filed ITR Filing Partly functional
14 On selection of option ‘Self’ in the Verification segment of ITR form, the taxpayers name disappears and eventually it ends up with validation errors ITR Filing Partly functional
15 Intimations generated for IT returns processed for AY 20-21 could not be accessed or downloaded ITR Filing Partly functional
16 Application could not be submitted for rectification of IT returns u/s 154 ITR Filing Partly functional
17 Aadhar OTP not enabled for verification of ITR for AY 2021-22. Therefore ITR could not be filed. ITR Filing Partly functional
18 The Json files could not be uploaded for filing of ITR ITR Filing Partly functional
19 The pre-fill option while filing the IT returns is not automatically pulling in the TDS details. ITR Filing Partly functional
20 The ‘Forget password’ feature of the portal not operational Login related Partly functional
21 The login page does not require the taxpayer to enter Captcha code Login related Partly functional
22 In some cases an error message with code ITDEXE2002 is encountered while logging in. Login related Not functional
23 DIN Numbers of Company Directors are not being auto populated in the new portal. Master data Partly functional
24 Newly incorporated companies or firms could not register themselves New user registration Partly functional
25 After generation of instant E-PAN, the same could not be downloaded. PAN Partly functional
26 The validity status of PAN not available PAN Partly functional
27 In the legacy portal a profile section as available wherein one could view Assesse’s details as per the PAN database. The same is now not visible in the new portal. PAN Not functional
28 The option for raising Refund re-issue requests is not available Refund Not functional
29 In filing of E-TDS, the only DSC mode of signing has been enabled. Other signing options based on Aadhar OTP, Net banking, etc. not enabled Signing Partly functional
30 The bank accounts were although pre-validated in the legacy portal, however in the new portal the same bank accounts are wrongly displayed as not prevalidated Signing Partly functional
31 The new portal is working at very Slow speed Speed Partly functional
32 Cannot successfully register the TAN TAN Partly functional
33 Neither the previously filed IT Returns nor their acknowledgements could be downloaded in PDF format. Transactional data access Partly functional
34 The ITR details related to AYs prior to 2013-14 could not be accessed and downloaded. These details would be required to deal with outstanding demands related to those years. The taxpayers do not normally keep records of ITR details related to such past years. As corollary the form 26AS can be generated from Traces portal even for AYs prior to 2013-14. Transactional data access Partly functional
35 Unable to file Form 10A along with relevant attachments as error of Invalid PDF is being encountered. Trust reregistration Not functional
36 The tab or option or the complete functionality of filing application under VSV Scheme not available VSV Scheme Not functional

B. TABLE SHOWING LIST OF SUGGESTIONS:

SL No Suggestion Category
1 The launch of new portal should be done in a phased manner after it has been thoroughly and exhaustively tested and all defects are removed.  The ideal time for launch of new portal should be on or after Jan 2022 next year after the current years compliances are completed by taxpayers on old IT portal… New IT Portal
2 Until the new system is completely ready and fully operational without any major defects, the old portal should be brought back for use by the taxpayers and tax professionals. Old IT Portal
3 Any process executed by the taxpayer and expected to run for few minutes before the output is produced, the system should provide a pop up message on the screen to keep the taxpayer informed about the same. Processing
4 After the launch of new IT portal the initial handholding in the form of providing user manuals, walk through videos, webinars, etc. be provided to the taxpayers for ensuring ease in transition to new portal. Training

Our Representations:

We implore upon your goods selves to kindly take cognizance of requests we have enumerated as below and kindly take necessary steps to resolve them to the best satisfaction of taxpayers and other stakeholders –

1. The ‘e-Proceedings’ functionality is not yet operational in the new portal due to which the taxpayers could submit their timely response to various notices. Until new portal is properly functioning, necessary directions be given to the officers to follow the principles of natural justice and such officers to stop passing any adverse orders owing to non-receipt of timely responses from the taxpayers to notices.

2. Provide relaxations by way of extensions as necessary in all specific compliance dates which would fall until the new portal starts functioning in a normal mode.

3. The pandemic situation is still prevailing in several parts of the country and many taxpayers are under distress, the refunds that are due to the taxpayers may be processed in a manual mode until the new portal is up and running.

4. There are multiple lacunas, issues in the functions of the new portal, there are few issue which are yet to be operational and stakeholders are left with no choice but to wait at threshold. A consolidation of list with date of operation would reduce the uncertainty amongst all the stakeholders.

5. Allow important multiple stakeholders who can bring about the change in new portal by providing updates, expectation and bridge the issues. Going forward, any development of, or major modifications in any portal or software should consider feedback from its users on its efficiency and efficacy. In this context, we request you to consider involving independent and important stakeholders like KSCAA who can bring on to the table objective expectations of the stakeholders to the development team, especially when the system is being in its initial period of implementation. This would also streamline the multiple similar feedbacks received from numerous stakeholders that would eventually clog the feedback system/loop.

6. Provide us an opportunity to participate and share our thoughts in the forthcoming interactive meeting scheduled for 22nd June 2021.

We at KSCAA are confident that the various issues that are present and as discussed above in the newly developed portal would be taken up by your good selves on a war footing and that they would be resolved at the earliest of time to enable taxpayers to comply with law and perform tasks which are required. We at KSCAA are also sure that our representations enumerated as above would be given proper considerations by your good selves and would be accepted and approved for implementation.

Yours sincerely,

For Karnataka State Chartered Accountants Association ®

Kumar S Jigajinni
President

CA. Pramod Srihari
Secretary

CA. Ganesh V Shandage
Chairman
Representation Committee

Copy to –

1. Shri. Anurag Thakur, Hon’ble Union Minister of State for Finance, Government of India

2. Shri. P. C. Gaddigoudar, Hon’ble MP, Bagalkot, Karnataka

3. Shri. Tarun Bajaj, Revenue Secretary, Department of Revenue, Ministry of Finance, Government of India

4. Shri. J B Mohapatra, Chairman – Central Board of Direct Taxes

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129 Comments

  1. TAPAS SARKAR says:

    Form 35 not e-filing in new income tax e-Filing 2.0

    Appeal to Commissioner (Appeals) [Form No. 35]
    Appeal to the Commissioner of Income-tax (Appeals). This form is in compliance with rule 45

    Submission failed!
    Response form server: No Response received from server

  2. T.P.Gopalakrishnan says:

    .I am unable to validate the return in new software as the name does not pop up automatically and does not allow filling manually.The error says ” name not filled”
    I would suggest that in India with different people having single word to multiple words in their names the concept of first name,second name and surname should be replaced with simply” name”,to avoid confusion.I have not been able to upload the return for this simple issue

  3. T.P.Gopalakrishnan says:

    My sister’s name is shown as last name in Incometax portal.I am unable to validate the return in new software as the name does not pop up automatically and does ot allow filling manually.The error says ” name not filled”
    I would suggest that in India with different people having single word to multiple words int their names the concept of first name,second name and surname should be replaced with simply” name”,to avoid confusion.I have not been able to upload the return for this simple issue

  4. SAVIO RODRIGUES says:

    In ITR Form 2 in Part B – TTI although in the final Part after point 17 for “Did you at any time in the previous year” click “No” when I go to preview in this section point 19 is reflected as YES. How should I get this resolved

  5. DHARMESH GUPTA says:

    AM FACING DIFFICULTY IN FILING ITR 2 STATUS AS HUF &I AM THE KARTA OF HUF ,FILLED ONLINE FORM 10 TIMES IN 15 DAYS WHICH IS VAILDATED WITH NO ERRORS &AFTER SUBMITTING IT SHOSW ERROR AS YOU ARE NOT ALLOUD TO SUBMIT THE ITR AS RETURN IS BEING FILED BY REPRESENTATIVE ASSESSEE &PAN OF KARTA IS NOT MATCHING ,WHERSAS IN OUL PORTAL ALL RETURNS ARE FILED &EVARYFIED BY SAME PAN &KATA.FULL OF GLITCHES PORTAL NOT WORKABLE &TIMECONSUMING.

  6. Mallikarjuna says:

    When my client ITR is submitted for e-filing after e-verification through OTP using Adhaar or through EVC using pre-validated Bank account, the error displayed is ‘Schema error occurred …. please try later’. Not able to file ITR

  7. Mallikarjuna says:

    When ITR is submitted for e-filing after e-verification through OTP using Adhaar or through EVC using pre-validated Bank account, the error displayed is ‘Schema error occurred …. please try later’. Not able to file ITR

  8. Alexander Thomas says:

    1.My Date of birth (DOB) appears in the new New IT Portal for AY 2021-’22 is One day prior to my actual date of birth.
    2. The same thing is seen as happened in my spouse’s IT database also.
    3. All the previous year’s IT Returns the DOB was shown as correctly. The mistake appears in AY 2021-’22 database only..I do not know what to do.

  9. DAPINDER says:

    REGISTER TAN ON INCOME TAX PORTAL AND AFTER THAT LOGIN AND ENTER TAX ON LOGIN PORTAL MASSAGE SHOW——The e-filing account associated with the above User Id has not been activated, kindly activate your user ID to login to e-filing portal.

  10. DAPINDER says:

    REGISTER TAN ON INCOME TAX PORTAL AND AFTER THAT LOGIN AND ENTER TAX ON LOGIN PORTAL THIS MASSAGE SHOW——The e-filing account associated with the above User Id has not been activated, kindly activate your user ID to login to e-filing portal.

  11. DALIP KUMAR SACHDEVA says:

    Bank accounts could not be updated. One account with erstwhile Allahabad Bank since merged with Indian Bank is continuously shown as ‘validation in progress’ with date since as 04.03.2021 (may be date of migration to new efiling site). Can’t delete or amend the details. Even the same is ticked by default for refund. Lodged grievance twice but both the times closed stating resolved within no time without actually addressing the issue

  12. DALIP KUMAR SACHDEVA says:

    When ITR is submitted for e-filing after e-verification through OTP using Adhaar or through EVC using pre-validated Bank account, the error displayed is ‘Schema error occurred …. please try later’. Not able to file ITR

  13. Ashok Khugshal says:

    Something went wrong, please try later. Tried 50 times to everify after completing all steps successfully. This message erupts everything. I haven’t seen this low any central govt. This BJP govtvis absurd govt.

  14. satisj Naik says:

    facing different issues. while Birth date & all personal data is correct on first page, it shows birth date one day less on update profile, At the end , on summary page for review, date of birth is missing.At last, showing error after submit button( as faced by Many). Fed up. never faced such issues in last 10 yrs.

  15. satisj Naik says:

    facing different issues. while Birth date & all personal data is correct on first page, it shows birth date one day less on update profile, At the end , on summary page for review, date of birth is missing.At last, showing error after submit button( as faced by Many). FEdup. Was never such issues in last 10 yrs.

  16. Jayesh says:

    Unable to submit ITR after completing successful Validation and entering Bank generated EVC. Getting error message “Something went wrong”. Also, tried using OTP generated using Aadhar linked mobile number but still getting error message “Something went wrong”.

  17. Chandrakant sant says:

    While submitting income tax return ,a message”something went wrong ,try later “. While trying later same massage obtain . What can I do .Please guide .

  18. Satyaban Pradhan says:

    I am also getting error message as “some thing went wrong , please try after some time” while trying to validate using OPT and submit.

  19. Madan Deshmukh says:

    I am facing same problem, when I submitting itr.
    Message arriving ” something went wrong.”
    I think Infosys is working for opposition (sp. For congress), wantedly Infosis who develop this new portal, doing this, for damage Modi govt. image.
    In taxpayer make negative thinking for present govt.

  20. KRISHNA KUMAR SHUKLA says:

    Today I submitted my ITR online through Aadhar based validation, I received a message “Something went wrong” and when clicked on cancel, it did not come to previous window even after hours hours of waiting.

  21. ANAND KUMAR RICHHARIYA says:

    When finished partly, on next opening I don’t find my previous work there nd needed to redo it. Also second or third file for my other family members is not saved and appear on next sitting. Can any body suggest.

  22. Syed Tafazal Hussain Madni says:

    When I finally submit my ITR online through AAdhar based validation, I receive a message “Something went wrong” and when click on cancel, it does not come to prious window even after hours hours of waiting. New ITR potal is not as user friendly as the previous one.

  23. surjit singh says:

    I am facing the same error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”

  24. Arun Kumar Jha, Advocate says:

    Complete income tax e- filing is non- operational. It’s require either to get it corrected at the earliest or re start the last portal with minor change as govt. thinks fit.

  25. Tirtha Sarkar says:

    India IT Dept has no regard for people’s time. The “something went wrong, please try later” has been going on for a while. No response from the IT department acknowledging the issue and providing an ETA. They treat Indians like cattle. “Oh, they will find a green pasture to graze sometime.”

  26. Murali Shyam G says:

    Using json utility for filing itr2, my filled form is being validated within my computer, but after uploading to the new IT portal, verification is not happening. Obviously there are a number of glitches unresolved.
    One example: in Capital Gains part B1 (LTCG), in the line bi, capital gains with indexation, the figure appearing is for cap-gains WITHOUT indexations.
    Poor terminology example : after completing itr2 form, I get the option “DOWNLOAD json”. This is confusing. After a while I realised this option is meant for saving the filled itr2 in the json utility within my computer. The correct option shoud be “SAVE ITR2” or SAVE ITR2 IN YOUR SYSTEM” There are many such anomalies. Has Infosys failed to put its best brains into such a Project of NATIONAL IMPORTANCE?
    The Finance Minister must intervene now, as this new portal will take a few months to debug. GO BACK TO THE OLD PORTAL.
    My PROBLEM : For AY 2021-22, i am trying to file cap-gains for my daughter’s (nri)property sold in India. TDS of over 17 lakh rupees has been made. I have to pay taxes of about 8 lakhs, and get a REFUND of 9 lakhs. Only after filing the returns l can upload form 15CA and 15CB (also not working), so that I can remit to my daughter abroad the proceeds of the sale of property.This money is urgently needed for her use.
    In the mean time, the dollar is constantly rising. We have already lost over 2 lakhs due to exchange rate. All my carefully planned sale and filing of it returns is wasted, and I can do nothing, except watch helplessly as the rupee falls. Is there any way out for me?
    There must be thousands of other tax payers in various predicaments such as mine. Is it that only the honest tax payer suffers helplessly ?

    1. Sambit Bhattacharya says:

      I’m also sailing in the same boat like you but only difference is I’ll get around Rs. 15,000/- refund which is miscalculated to Rs. 370/- due to STCG calculation error. Yes, we all have to wait helplessly, and possibly get into defaulter list and pay fine for filing at the right time. That will make our government richer, and we should feel proud about the mismanagement by our elected government in collboration with “Make in India” software!!!! I’m not loosing my night’s sleep since my refund amount is low.

  27. Harendra Singh says:

    26AS data is not being fetched automatically even if all details are shown in 26AS. Partial data is comming like Advance tax data is comming but TDS is not comming

  28. krishna shaw says:

    I am facing the error after validation of OTP. when I click Submit button post OTP get validated, I am getting an error “something went wrong. Please try later” …. looking help on this to complete my ITR

  29. ravindra kumar says:

    I am trying to complete ITR for current year but getting error ‘something went wrong please try later’ on the final submission page…worst app deployed by GOV of India. If I will deliver such type of application to our client, he will tell to rectify all error/issue before deliver. how such application can deployed by Gov of India without resolution and testing. Not good in such development country. Requesting the resolution … worst ever experience to file ITR…..

    1. Sambit Bhattacharya says:

      I beg to differ (though sarcastically)!!! These system glitches will put us into defaulter list and pay fine for not filing return by due date. That will make our government richer, and we should feel proud about the mismanagement by our elected government in collboration with “Make in India” software!!!!

  30. Ranga says:

    New portal – I am not able to e-file ITR 2 AY 21-22 … both offline utility and online entry failed. Goes till the last but fails to verify the return – name field in verification form is not editable. Also, bank account details and foreign asset / income create problems – changes in screen not showing in preview…
    Has anybody been able to file successfully at all? If so, any tips or workarounds to do it? Much appreciated… Thanks!

    1. Harsh Wardhan Sharma says:

      I am also facing same issue, repeatedly getting error that enter name in verification page but on verification page name filed is not editable.

  31. Usha says:

    I am facing the same error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”

      1. HC Jain says:

        Unable to validate my HUF ITR as drop down not giving options of self/ Karta. It only displays ‘Representative’.
        Punjab National Bank Not shown as included in list of Banks to E-verify through Net Banking

  32. umesh dhona says:

    Sir how to download e-pan status I have tried more than 4days to check pan status and download. Not able to download or view pan so kindly please tell the new portal site ASAP

  33. Naveen surana says:

    Form 35 is not getting filled and filed .
    Din error ,bsr code error and many more hindrances .time has already lapsed .no response from help desk .CBDT must looking into it

  34. Rohit says:

    i can’t login in e filing portal of the new website. contacted all helpline numbers. but no use. it says “to quote the error number ITD-EXEC2002 when you contact customer care”. Any solutions

  35. N K Saini says:

    I am trying to file an appeal in form 35. However every time the DIN no. of the assessment order provided can not be filled in as this col accepts only 22 characters whereas the DIN of order has 37 character. After filling the first or the last 22 characters it displays an error message. Unable to proceed in filing appeal. All others columns are duly filled and saved. Further BSR code of bank which starts with ZERO is not accepted. You have to fill another number other than zero to make of seven digits. I tried to file appeal with above defects with DSC, but no message of filing of appeal is received.
    How to come out of these problems.

  36. A K Parameswaran says:

    I am facing an issue when I try to File Form 35 (i.e. Appeal). I am able to fill all the data, verify Aadhar OTP too but finally it comes up with “Submission failed. No response received from Server.” If anyone who else has been successful, please send email to akparameswaran@gmail.com. Problem continues until July 5 2021.

  37. chhaya patel says:

    Am really tired now as past almost a month having been trying to upload a response in e proceedings against a demand notice but all in vain
    i can upload all files as per requirement but after that it gets stuck on CONTINUE it just does not move to next level.post the creen shot etc on Greivences but no solutions

  38. Ram Naresh Sharma says:

    I am facing the same error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”

  39. Saravanan C says:

    I am facing the error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”

    1. AKParameswaran says:

      I am facing the exact same issue when I try to File Form 35 (i.e. Appeal). I am able to fill all the data, verify Aadhar OTP too but finally it comes up with “Submission failed. No response received from Server.” If anyone who else has been successful, please send email to akparameswaran@gmail.com

  40. Naresh Reddy says:

    after submitting the return it showing some thing went wrong… that what some thing need to show … but it is not showing

  41. ASOK KUMAR PULICKAL RAMAKURUP says:

    Sir, in legacy portal the TAN was registered as individual deducted for TDS against sale of NRI property. But now after the transaction are cover and the Quarter 1 return to be filed, the new portal says no such TAN hence not getting registered in the IT portal 2.0

  42. Shubham Jaiswal says:

    Condonation of delay ( ITR verification through aadhar otp) not able takes place completely.
    Verification through aadhar not able to do
    And after putting opt and proceed , not showing whether successful or not.

    1. Ajay Singh says:

      I am facing the same error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”

          1. shubham saxena says:

            Same with me. Facing the issue since yesterday. Tried umpteen number of times but to no avail.

  43. babu says:

    Sir this new format is a mess totally confusion why for salary retruns so much of a mess , please allow the old format for filing salary returns as individual are filing through govt web site not winman software.

  44. neelakanta says:

    Please cancel the new format and upload the old format it is easy, why for salary returns so much of a mess most of the individual are filing retruns through govt web site not winman , you are telling simple returns and this new format is confusion. To my knowledge for salary returns kindly retain the old format which is better . neelkanta

  45. RAJKUMAR MUKHERJEE says:

    How long time CPC ITD BENGALURU takes to acknowledge receipt of ITR-V (ay-2021-22)delivered by speed post on 21.06 2021 to CPC in terms of it’s new portal ?

  46. RAJKUMAR MUKHERJEE says:

    ITR for ay-2021-22 filed in new portal successfully on 13.06.2021.ITR-V for verification ,duly signed in as required, sent to CPC,ITD,BBENGALURU-560500 by speed post on 15.06.2021.As per report of indiapost.govt.in my itr-v (ay-2021-22) delivered to cpc.itd.bengaluru-560500 by speed post on 21.06.2021. But till date(01.07.2021) no mail showing my itr verification is received.

  47. Bal Kishan Taneja says:

    I have to make my submissions in reply to notice u/s 250 by 2.7.2021 under e-proceedings but this feature is showing “Coming Soon”. Earlier also in Feb.,21, I submitted the same in old portal and having acknowledgement but again IT asked the same. In absence of e-proceeding in new portal, I shall not be able to make submissions by the due date. Kindly advise

    1. Sambit Bhattacharya says:

      You will be tagged as a dishonest citizen complaining about “Made in India” drive by our beloved BJP Government. I’m also waiting to be tagged in the same league.

  48. Harinath says:

    I am unable to see my efiled returns of the past and the table is showing empty. Also, I am unable to file revised return.

    One more problem, Getting no error on page while submitting ITR-1 offline via json file. THe error is shown on chrome network tab request which is a very bad design of software.

  49. rupal dhamesha says:

    New income tax portal does not show tax deducted at different sources. This does not even show total salary income. while the old one was showing it properly.

  50. PAURNIMA says:

    REGISTER TAN ON INCOME TAX PORTAL AND AFTER THAT LOGIN AND ENTER TAX ON LOGIN PORTAL THIS MASSAGE SHOW——The e-filing account associated with the above User Id has not been activated, kindly activate your user ID to login to e-filing portal.

  51. Indrani Banerjee says:

    I have to submit CIT appeal and my last date is 30th June 2021. I am unable to submit my appeal as the FORM 35 is not taking the DIN number given to me. It throws me out after that pls help My ITAX ward is DELHI WARD 28(1)

  52. Jagan says:

    in new portal 2.0 only Advanced Tax from TRACES 26AS is filled automatically and TDS information not filling from 26AS ? is that a problem or do we have to do it manually ?

  53. HECTOR SHROFF says:

    NEW PORTAL HAS SO MANY DEFECTS IT WILL TAKE YEARS TO RECTIFY PLEASE ALLOW OLD PORTAL TO FUNCTION OR OTHERWISE THERE WILL BE A CHAOS ANY THE FINANCE MINISTER WILL FIND IT DIFFICULT TO FACE THIS HORRANDUS SITUATION

  54. HECTOR SHROFF says:

    3 MONTHS ALREADY WASTED.I.T DEPT SHOULD HAVE TESTED THE SYSTEM BEFORE LAUNCHING.PLEASE LET US FILE UNDER THE OLD PORTAL.THE NEW POSTAL IS ALIKE COVID AND THE PROBLEM WILL CONTINUE FOR MONTHS

  55. CA Lalith says:

    when filing 26Q (FVU file zipped) for Q4 following is error:
    No other file except PDF is allowed inside zip file

    Which PDF to be zipped?
    Other error:Generated FVU file should be in .zip format.
    What is solution ?

  56. R.K.VERMA says:

    i have filed ITR4 for my client, return verified but going to get acknowledgement print its could not print through adobe reader. after downloading the message is being shown it is a blob file and 0 bytes. i am trying to open since 3 days but not succeded.

    1. Aamir says:

      I filed my Itr 2 days back but when I go to view filed returns to get Acknowledgement it shows 0 records… please help me to get acknowlegemnt number as I i have to provide it to my bank asap

  57. Brig DHARAM PAL CHOPRA says:

    The data entry errors made inadvertently by self filing tax payer should get corrected during processing rather than demanding submission of rectification request. This step will really make portal user friendly. For example, I happen to errorneously entered a wrong TAN of my Deductor . The correct data of TDS is already available to the Assessing Officer through AS 26 and Form 16 for verification. The TDS entered by me was disallowed and demand for the same amount was raised and I am forced to initiate a rectification request. This type of observation can be ignored to make the filing of ITR user friendly.

  58. Sudershan says:

    As weare unable to E verify the ITR fir Ass Year 2020-21 in new portal and 120 days deadline is approaching near so please give more time for E verification of the return.
    Also unable to download ITR5 firm for the same.
    Any body help

  59. sunil says:

    – can see only two row items for returns filed v/s over 15 in the old portal. further none of the documents are seen or can be downloaded like returns, ack, assessment etc.
    – grievances have not been brought forward
    – online filing return does not have option of itr 2
    – itr formats download button disabled
    it is unbelievable that Infosys has done such a shoddy job. we are all stranded !

  60. Lokesh TV says:

    Get me ITR acknowledge copies of past 2 years. Portal 2 is not supporting this case.

    My loan is held up, with covid, its very grim financial situation . Need help
    Call back
    9480493890

  61. Lokesh TV says:

    ITR Acknowledgement of past years are neither downloadable nor opens in PDF.

    Bring back old system at least for display and download mode till new system glitches are fixed

  62. Risvanth says:

    Sir how to download e-pan status I have tried more than 4days to check pan status and download. Not able to download or check status of pan so kindly please tell the new portal site ASAP

  63. arockiasamy Antony says:

    while filing itr for ay2021-22,before validation,the error -enter valid bank name ,.On clicking the error for rectification .,it is loading loading, loading, .then website closed. I suggest that the old web portal is best. Excel/Java format is easier to fle returns

  64. DHENGLE SUBRAO ASHRUBA Advocate and Arbitrator says:

    I AGREE AND SUPPORT THE KARNATAKA STATE CHARTERED ACCOUNTANTS ASSOCIATION’S VIEW AND CLAIM THAT THE NEW EVENT IF ANY IS REQUIRED TO BE INTRODUCED AFTER IT’S COMPLETE TESTING AND ASCERTAINING IT’S SUITABILITY AND COMPATABILITY.

  65. Vaidyanathan Krishnamurthi says:

    My main issue in filing of IT returns for A.Y.2021-22 is very slow process of filing. Sometimes updating of one input took even 30 minutes for me, which was not the case in old website. Secondly after filing was completed, the acknowledgement didn’t show the the refund amount, and was empty.
    Vaidyanathan.K

  66. Uma says:

    Please give us the old functional and fast responding bug free website for filing returns of FY 2020-2021. Meanwhile let the new website be beta tested by appropriate members of society.

  67. Ramesh Chander Sharma says:

    In new tax portal for every one in profile ne number there is written that mismatch. As on one side there is pho ne number on other side phone no is not there. So portal itself has madeis match. Secondlly there is phone number of husband while in pan and adhar phone is correct and portal is not allowing to edit. So lot of modifications are needed in new portal to make it functional properly

  68. Saikumar says:

    After filling the income tax return in new portal, tds refund is not showing in acknowledgement.
    only taxes paid is mentioned…

  69. Harjit Singh says:

    New portal is very cumbersome and has large number of shortcomings. Both portals should be available for atleast two years so that senior/supersenior taxpayers changeover smoothly

  70. Mallikarjunappa Alavandi says:

    Really comprehensive efforts to note down the inherent defects in portal and good suggestion. I hope our Finance Minister who is always serious about the system to work on its own efficiently will address at the earliest as India is providing front line software to the world.

  71. A K Ranganathan says:

    The suggestion to postpone the new portal to Jan 2022 is the most apt suggestion. Let the department do dry runs for a few months of all aspects and once fully cleared of bugs, implement it for the public to use. Hope FM will hear this seriously.

  72. Akmukherjee says:

    I am a senior citizen regularly filing ITR well in time.For AY2020-21 ITR was filed in June 2020.Till date I hv not received the refund due.Not able to get any information regarding the status of my refund thru online login & telephone.Sorry state of affairs.Can anybody help

    1. Sreekanth Jagannathan says:

      I do not think the new e-filing portal can be set right within a short time. It will be prudent if the competent authority revives the previous e-filing portal at least for one year or till the new portal functions error-free.

  73. M L KAUL says:

    While opting for new regime in personal data section despite having filled the Form 10 IE the system does not allow to enter acknowledgement no and date in the required column. No Data is saved. Each time you to fill same data again. May please windup this portal and revert back to earlier. N9 need of earlier settlement of refund. Refund and process pending since July 2020.Wah re Digital India.

  74. NITISH KANTI GUHA says:

    This is something unconventional,not friendly to its valued Taxpayer & I suggest please bring back the old one ,still the full proof Income Tax site opened

  75. GULAB ROHIT says:

    extended due date of notice reply of scrutiny and appeal filing and 271 1 c of the income tax due to portal is not running properly

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