To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Sir when v get refund
I have done my e filing from 20.08.20. still I didn’t get my refund. What should I do?
I submitted the IT returns on 12/13 .06.2020 online through my Union Bank portal. So far I have not received the acknowledgement ITR V
Respected Sir,
The rectification of ITR FOR AY 2015-26 is not yet done. The RECTIFICATION RIGHTS TRANSFERRED TO THE JURISDICTIONAL ASSESSMENT OFFICER, INCOME TAX DEPARTMENT, SHILLONG BY CPC.
The Jurisdictional Assessment Officer rectified my ITR FOR AY 2015-16 in July, 2017 and on 09/06/2020. But in the status of my INCOME TAX RETURNS, it is still shown as RECTIFICATION RIGHTS TRANSFERRED TO ASO.
Kindly advise me what can I do in this regard, as I received TWO emails regarding rectification of my ITR FOR AY 2015-16 and directed me to contact the Jurisdictional Assessment Officer, Income Tax Department, shillong. The Jurisdictional Assessment Officer, SHILLING already rectified and sent the same to me. I sent the same to CPC BY POST as through e-mail, the same was returned.
Kindly advise me in this regard to enable me to rectify my ITR FOR AY 2015-16.
Thanking you Sir,
Sir, my pan no is ********** TDS 19-20 PAY not Received refund the amount pls.
Sir, my pan no is AJHPR3023Q TDS 19-20 PAY not Received refund the amount pls.
Why people are displaying their personal details on a public domain like this?
Hello
My pan no is **********
We have not yet received the refund of Tds for A/y 19-20
Status is been showed assesing off has not yet processed the refund
Can u please check and inform til when will i receive my refund
Sir, My Refund still not received.
My PAN – **********
REFUND FOR THE ASSESMENT YEAR – 2017-18, RECTIFICATION OF THE ASSESSMENT ORDER BY ITO NUMBER 3(3)(1) UNDER SECTION 154 RWS 143(1). DATE OF THE ORDER 15/11/2019. WHETHER REFUND HAS BEEN SANCTIONED AND CREDITED TO MY SB ACCOUNT NUMBER ***********
PAN NO. **********
Name: TANAJI SAMBHAJI MUSALE
I had submitted my revised Income tax return for the AY 2019-2020 and e-verified also within the due date of ITR filing. But till date I have not received the refund or any other intimation from CPC, IT Deptt. Please help in knowing the refund status vis-a-vis ITR processing through your esteemed organisation.
Thanks n Regards
I have not received my Refund Whereas E-filing was done in the month of August 19 for the PAN .********** ,
Pls update .
MY EXPERIENCE HAS BEEN SO FAR VERY BAD. THE RESPONSE FROM HELPLINE IS NOT USEFUL AT ALL. REFUND ISSUE IS A BIG ONE AND CPC AND THE DEPARTMENT ENSURE AS MANY DIFFICULTIES AS POSSIBLE.
i received 143 a 10 days ago for the year 2019. till date refund to my account. Normally how many days does it take for refund post reviving 143 intimation.?
Sir I show my saving particulars Rs.150000 but fail I can deposited only Rs.140000 now what i will do
Still my refund not Get to me…pan no. **********
Still I didn’t Get my Refund……waiting when my refund
Dear sir , my PAN No is ********** and Name Anil singh Tomar , Respected sir i have submitted my income Tax return for the FY – 2019-20 and also send hard copy to CPC Banagalore , but i have not received refund till date and still amount not credited my Bank Account . Please see why is not credited and also send a message on my Email .Id . kindly look in to the matter intimate the present position of refund process.
I have submited my ITR-1 on 19/08/2019 and e-filing acknowledgement no.is 828798510190819. It has already E verified. But it is not processed and also not getting intimation u/s143(1) nor getting any refund.
PAN NO. **********
Name: Satish Kumar Kaushik I had submitted my revised Income tax return for the AY 2019-2020 and e-verified also within the due date of ITR filing. But till date I have not received the refund or any other intimation from CPC, IT Deptt. Please help in knowing the refund status vis-a-vis ITR processing through your esteemed organisation.
Thanks n Regards
PAN: ********** – VALLI SUBRAMANIAN
AY 2018-19
TDS Credit available in the Form 26AS is
Rs 3.82 Lakhs. Whereas U/s 154 Department has given Credit of only Rs 2.32 Lakhs. Difference of Rs 1.5 Lakhs.
Credit of Rs 1.5.Lakhs has not been given even after 5 Orders Dt 24/8, 25/9, 31/10, 28/11 & 17/12. This 1.5 Lakhs is clearly available in Form 26AS u/s 194IA
4 Rectifications Returns were given & numerous calls made to **********
Last Complaint Ticket No 191 2000 467 37 Dt 18.12.19
My PAN is **********.On 22.1.20,I receive a Notice from CPC Bangalore vide IT Doc ID CPC/1617/U1/1974178670 of 17.1.20 for a Demand of about Rs.29000 for AY 16-17.I note, however,that my Advance Tax Remittance shows only Rs.25000 whereas I have paid an Advance Tax for AY16-17 of Rs.60000/-.I would therefore be entitled to a REFUND!Please reconcile.
I have filled by10E form wrongly in the assessment year 2017-18 instead of 2018-19 for e-filing 2019-20 and claimed relief u/s89. So I have received intimation u/s 143(1). for demand. How should I correct that and claim the relief?
In the INTIMATION U/S 143(1) OF THE INCOME TAX ACT pertaining to Sujay Bose, PAN No. ********** for the A.Y 2016-17 the tax calculated in the section ”As Provided by Taxpayer in Return of Income” and in ”As Computed Under Section 143(1)” were both wrong. Tax deducted has been more as under section 80CCD Rs 50,000/- invested in National Pension Scheme has not been reflected in both the sections. In the Form 16 for A.Y. 2016-17 for Mr. Sujay Bose Rs 50,000/- invested in National Pension Scheme under section 80CCD has been very clearly shown. Hence I am entitled for a refund of approximately Rs 14,500/- from the Income Tax department.
Please mail me intimation U/S 143(1) in respect of A.Y. 2018-19 .
As I havn’t received the same till date.
PAN NO. **********
NAME RAJNEESH KUMAR PAMMA I have submitted my Income tax return for the year 2019-2020 and also sent the hard copy by post to CPC Banglore on16-10-2019 , But I have not received refund please advise and the position of my refund,
Thanks
Hi sir my tax return refund not come till date my PAN ********** date of filing 12 /06 /19 and ACK NO 502298350120619 date of received 22/07/19 please reply me sir
Hi , Submitted ITR 1 on 14-10-2019 but Refund amount not credited
PAN= **********
Orignal Ack: 658862210200719 DT 20/07/2019
Revised Ack: 199035360141019 DT 14/10/2019
Hi , Submitted ITR 1 on 22-08-2019 but Refund amount not credited
PAN= **********
Ack:859513970220819
Sir, I am Sameer Suryakant Chavan , holder of PAN No **********, I have received the your demand for Rs 3330 /- In this connection I am to state that the balance amount in question has already been paid by me 23July ,1919 as detailed in enclosed challan, This challan has been financed by my fathers SBI saving Account Please acknoledge the receipt of challanwith regardsSameer Suryakant Chavan
When I contact toll free no the IVR recorder says to enter the phonenumeric pan no followed by date of birth in dd mm yyyy format. I have called from land line, How to enter pan no and date of birth please inform. Alternately the phone shall get connected to executive who speaks and takes the required information, The ivr system is not convenient for me as i am hearing imparired. please provide e mail id
I have submitted my ITR V. Also send my e-verification by post but my ITR status is still showing pending. The courier status showed that it was delivered. I tried calling CPC but the call is not attended. Please help me
MY PAN NO.**********. IN A.Y 19-20, AS PER TDS REFUND STATUS, TDS REFUND AMOUNT IS CREDITED IN MY BANK ACCOUNT ON 04-10-19, REFERENCE NO. 2455319021. BUT STILL, AMOUNT IS NOT CREDITED IN BANK ACCOUNT, PL. KINDLY SEE WHY IS NOT CREDITED AND SEND MESSAGE TO E.MAIL
Hello i had filed the ITR for the year 2018 to 2019, and i got information from your authorized employee that i need to do pre-validation. i had done the pre-validation last week and i had updated the bank account details in the ITR portal. Please let me know the status. when i can get refund. My PAN no ;- **********
Sir/Madam, I have submitted my Income Tax Returns (ITR-1) before due date without submitting Form 10E. Recently, my Income Tax Returns (ITR-1) for the A.Y. 2019-20 has been processed on 03-10-2019 (Document Identification No: CPC/1920/A1/1939413013). When I have checked the document, it has been found that amount under RELIEF U/S 89(1) has not been considered for computation of tax. Now, I want to fill Form 10E and submit with rectification request. I request you to provide clarification for my below queries to submit rectification request correctly. 1) Now, when I have calculated the amount for RELIEF U/S 89(1), it is different compared to the amount provided in the ITR-1 processed (Document Identification No: CPC/1920/A1/1939413013). Please clarify whether I have to select Request type as “Return data Correction (XML)” OR “Only Reprocess the return”. If I have to select “Return data Correction (XML)”, the process to be Return data Correction (XML)à Select “Others” à Rectification Reason to be mentioned as amount changed at RELIEF U/S 89(1)à Upload the new XML file which will be generated by inputting correct amount at RELIEF U/S 89(1). Please confirm that this procedure is correct. 2) While generating XML to upload under “Return data Correction (XML)” request, only the amount at RELIEF U/S 89(1) need to be changed in ITR-1 form and rest of the fields will remain same as earlier submitted one. Please confirm. Your early response will be very helpful.
Hello,
I have submitted my ITR V. Also send my e-verification by post but my ITR status is still showing pending. The courier status showed that it was delivered. I tried calling CPC but the call is not attended. Please help me
INCOME TAX REFUND NOT RECEIVED TILL DATE
PAN – **********
Acknowledgement Number – 100000002081631
Assessment Year – 2019-20
Date – 20-08-2018
When I contact toll free no the IVR recorder says to enter the phonenumeric pan no followed by date of birth in dd mm yyyy format. I have called from land line, How to enter pan no and date of birth please inform. Alternately the phone shall get connected to executive who speaks and takes the required information, The ivr system is not convenient for me as i am hearing imparired. please provide e mail id
All of their contact no are invalid or doesn’t exist…
Only this no (1800-425-2229) works busy, can’t get through, if I get could make it IVR kills asks for 4 digits of Pan & Date of birth DDMMYYYY. Doesn’t’t accept correct info… 🙁
INCOME TAX REFUND NOT RECEIVED TILL DATE
PAN – **********
Acknowledgement Number – 135197811200818
Assessment Year – 2018-19
Date – 20-08-2018
Dear sir,
I have submitted my tax returns through online for A.Y. (2018-2019) and I have not receive a refund amount but till date i have not received the refund.
Please look in to the matter and and get clear the refund.
Pan No. **********
ACKNOWLEDGEMENT NO – 135197811200818 (20/08/2018)
I have deposited TDs E tax acknowledgement no AE7316735 for financial yr.2017_2018.My pan **********.But from cpc asking for depositing TDs ,it’s been rectified twice electronically. But no use of it.My e filing ack.no.620677520180518
Refund order No 8613578633 dated 22.07.19 was issued by CPC for my Pan No ********** in the month of July 2019, but till date I could not received my Refund inspite of repeated calls with CPC from the month July to till date. Pl help. – – – – – Kashmir Singh Senior citizen Pan No **********. email-**********
SIR , I HAD FILLED UP ITR 1 FOR THE ASSESSMENT YEAR 2018-19 LAST YEAR . THAT TIME MY 26AS WAS SHOWING LESS AMOUNT DEPOSITED BUT DEPARTMENT HAD TAKEN FULL TAX . IT WAS TECHNICAL PROBLEM.
IN OCT 18 , IT DEPATT SENT A CHALLAN OF 12310 IN MINOR HEAD 400. BUT AFTER THAT 26 AS PROBLEM HAD BEEN SOLVED AND IT SHOWED FULL PAYMENT OF IT. BUT BY MISTAKE , I HAVE PAID FOR THAT CHALLAN OF RS 12310 ON 21-08-2019 BEFORE FILING FOR 2019-20.
WHAT TO DO TO GET IT BACK WHICH HAS BEEN DEPOSITED .
PLZ HELP ME .THANKS.
Dear Sir
I have filled my ITR 3 months back but my refund amount is still not received.Please do the needful on priority.
PLEASE REPLY ME
PAN -**********
**********
SHUBHAM
Dear CPC Team,
We received intimation on dtd 04.09.2019 but till today we have not received Refund amount of Rs 12670/-
Pan No : ********** CH RAMAKRISHNA
Communication Ref No CPC/1920/A1/1917066011 dtd 04.09.2019 And Refund Sequence no **********
Can you check and confirm the status by return mail.
Regards
Ramakrishna
Mob **********
i sent my itr acknoledgent lots of time with sign but iam not received my 143 notice
Dear CPC Team,
We received intimation on dtd 22.07.2019 but till today we have not received Refund amount of Rs 21600/-
Pan No : ********** RAJU RAMCHANDRA PATIL
Communication Ref No CPC/1819/A3/1907677676 dtd 21.07.2019 And Refund Sequence no **********
Can you check and confirm the status by return mail.
Regards
Raju Patil
Mob **********
I have received refund order from CPC before one month, but amount is not credited in my bank account.
I have filled ITR 2019-20 on 05 Jul 2019 vide acknowledgement No 561329230050719 and the same e verified and accepted on 07 Jul 2019 message received in my mail. But thereafter no message received for further process. Requested please intimate present status of ITR please.
Dear Sir,
I have submitted TDS certificate REFUND PURPOSES on 10.07.2019 and also hard copy sent on 13.08.2019 through post still refund status showing no record found. post office docket number RK012095915IN ON 13.08.2019 it is showing delivered.
Kindly do the needful
Regards,
E THIPPESWAMY
9916964402