To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
I have submitted my tax returns through online for 2019-20 and I have not receive a refund amount but till date i have not received the refund.
Please look in to the matter and and get clear the refund.
PAN **********
ACKNOWLEDGEMENT NO – 519137200210619 (21/06/2019)
Respected sir
I fill ITR &e verify it but after that I found that some mistakes in ITR so I fill revised ITR but not e verify
During this income tax department send refund intimation me so I verify revised ITR
Now what will be done pls guide me
Thanks
Sir
Our refund vide sequence no- ********** is still not received after 22 days of 143(1). The amount is 3614820 and in very much need of funds . Pls send the refund . Request you to please send at the earliest .
Dear sir I have submitted my tax refund by other person .he is tell me your tax return your account but not received till time so plz help me
**********
Dear sir,
Rectification processed refund determined and sent out refund banker on 17.04.2019 till now i did not received the refund. please do the need full sir earliest. early action in this regard is very highly appreciable
Dear Sir,
Re; RECTIFICATION ASSESSMENT YEAR 2019-2019
OUR PAN NO; **********
SELF ASSESSMENT TAX PAID TWICE TIME RS; 3,41,890 +341890 ON 27-SEPT-2018 BY
CHALLAN SERIAL NO: 00742 AND 00719 FOR THE A.Y. 2018-2019
With reference to the above and inform you that we have paid Self assessment Tax for the AY 2018 2019
Twice ie. Details as under.
Sr. TOTAL AMOUNT BSR CODE DATE OF CHALLAN SR. NO
No. DEPOSITE
1 3,41,890.00 0202976 27-09-2018 0742
2 3,41,890.00 0202976 27-09-2018 0719
Also we have received intimation u/s 143(1) and only showing RS: 3,41890.00 another Deposited amount RS: 3,41890.00 not showing.
In view of the above Position, we sincerely request your honour to rectify the above error by treating the excess payment of Rs. 3,41,890.00 as advance tax payment for A.Y.2019-2021 and
Oblige.
Therefore once again request you to kindly do the needful and regards.
I Filed Form 26AS and Posted it to Centralized Processing Centre, Income Tax Department. now i have to check whether it is received or not by Centralized Processing Centre, Income Tax Department.How to Check????/
Assessment year 19-20 (current). I tried to prepare ITR 2 and upload the return through the e-filing portal. However, the portal rejects and advises me to prepare with the latest utility and upload. I find that I am using the latest (released on 8th May 2019). When I checked with IT helpline, they advised me to clear the memory and try again. I used different browsers and different systems; but I have not succeeded. Can you help me with the solution?
I have submitted my tax return through online for AY 2018-19 , but CPC rejected due to non submission of singed ITR-V. How can rectify the above mistake please suggest me.
Dear Sir/Madem
I have send online income tax return file for augest-2018. But my Bank account Query, and then i have revise return for my bank details send by speed post on 22-11-2018. and complete process for 11-01-2019 and send to banker refund. But still My Refund not Send. I have already Call CPC, Banglore and many time complain but still not work and not update for NSDL web site. So, Pls Update my refund status and release my refund as soon as possible. And replay for urgent basis.
Dharmeshbhai Dhirubhai Gajjar
My PAN No : **********
Date Of Birth : 16-01-1972
Thanking You,
INCOME TAX REFUND NOT RECEIVED
PAN – **********
Acknowledgement Number – 806958960180718
Assessment Year 2018-19
Date – 18-07-2018
I had filed my ITR for AY 2016-17 vide e-filing ack No 376177100040816 on 04.08.2016. The ITR was invalidated after communicating the anomalies to the linked e-mail. Unfortunately the linked e-mail had got deactivated and i did not come to know about the invalidation. can i be given the copy of contents of the mail sent to me. the details are
Pan No. **********
Linked mail ID pyramid_pc@rediffmail.com
date of sending the defective communication 14-01-2017.
regards
I have submitted my Income Tax return being ACK. No. 341051270290716 for the Assessment Year 2016-17, dated 29/07/2016. But ACK sent to CPC after due date. The Return has been invalided by the CPC. Till date Refund amount has not been received. Please help me regarding and reply for the same as soon as possible.
My client filed a return for AY 2016-17 on 25.11.2017(TP case). They have received an intimation u/s 143(1) having the demand of rs 5 crore approx. On scrutiny it was found that, they have not given us the credit of expense. In ITR, amount is mentioned in detail in respective heads but total amount is not taken by the software which is automated column. Now the case is selected for scrutiny and the company got the clean order but the AO did not rectify that mistake. He said it can only be rectified at CPC now please help me out to get it rectified
My refund still pending Form 6 month,
WE FILED PRIVATE TRUST RETURN, PRIVATE DISCRETIONARY TRUST THEIR NONE OF BENEFICIARY HAVING TAXABLE INCOME, IN THIS CASE, INCOME TAX CHARGE TAX @ 30 % APPLICABLE NORMAL TAX RATE ,
I AM RETRIED OFFICER FROM CENTRAL GOVT DEPT. I AM GETTING MY PENSION I HAVE PAID MY TAX RETURN FOR THE YEAR 2017-18 THROUGH E – FILING. I HAVE WRONGLY MENTIONED IN MY RETURN THE REFUND DUE TO ME. LATER I HAVE SENT A DETAIL LETTER TO THE INCOME TAX DEPT.. PART OF MY REFUND IS SANCTIONED AND PART IS STILL PENDING. THE INCOME TAX DEPT. IS NOT RESPONDING TO REQUEST WHAT IS THE WAY OUT
dear sir,
i am retired SBI bank officer as on 16 Jan 2018 i have deposited TDS Rs.84050/- BY Internet banking but two thing i wrongly used (1) TDS Challan 281 i should had to use 281 (2) SBI branch TAN no BPLS11899G I had to use MUMS86163A immediately request to Chang the TAN lodged through SBI LHO Bhopal but no result so for now wish to know how i can returne back this wrongly deposited tax
sir my refund processed by cpc is failed due to incorrect a/c no. i want to submit refund reissue, but on the required field it is shown no question of refund . pl help
communication ref no CPC/1819/G3/18174560243
PAN NO **********
AY 2018-19
REFUND FOR ACK NO 727444630070718
Dear Sir,
I send My acknowledgement ITR-V through Speed post (EG460108544IN) on 22nd Oct 2018 and same received at CPC on 25th Oct 2018. But still ITR received message or mail not found from CPC. From CPC mail Received for non-submission of ITR. Please help me regarding and reply for the same as soon as possible.
Thanks & Regards,
Prashant Prajapati.
I have filled IT Return on 17.05.2018 for the AY 2018-19 with acknowledgement number 619922240170518 but neither received any intimation under section 143(1) or refund status. I have also called so many times 18001034455/080-46605200 but no result. Request for guidance pls. **********
Dear Sir,
I have filled IT Return on 20.07.2018 for the year 2018-19 with acknowledgement number ET148738795IN INR:69841487387 but so far no intimation regarding the refund status. I request you to take necessary action in this regard.
Dear Sir,
I Amalendu Dey filling my ITR for the year 2017-18 & 2018-19 vide acknowledgement no 424455740050318 &707549070030718 respectively. Tiill date neither refund nor any informatiion received. Request for guidance.
Thanks.
Please refer to my reply mail on 5th Nov., 2018 and send me the mail ID of Shri Amrita Raj Singh, Dy. Commissioner of Income TAX for submission of the evidences , which I submitted earlier to
1. Shri C. Dharani nath, ITO, (Ward 13) Hyderabad on 22.5.07,
2. Mr. Prem Kamel, ITO, Salary Ward (4), Aykar Bhawan Chennai on 7.10.2010 and
3. Sri Ujjawal Kumar, Asst. Commissioner, I.T. CPC in 2012.
I am eagerly awaiting for the reply.If reply is sent by post, please send it to my present address (504, SMR RAM RESIDENCY; 6th Street, West Maredpally; Secunderabad 500026), as I have already retired from service on 31.3.2017.
Although 19 2008, 2009 and 2010 I submitted my IT REturn at Chennai, giving my communication address, Mr. Prem Kamel, ITO, Salary Ward (4), Aykar Bhawan Chennai sent letter to Hyderabad Office (from where I was transferred to Chennai in July 2007) and I received the letter very late.
Older Comments
SUJAY KUMAR GANGOPADHYAY says:
Your comment is awaiting moderation.
November 5, 2018 at 4:23 pm
Reference to CPC/1819/G8/1867084700 dated 26.10.2018 from Shri Amrit Raj Singh, Dy. Commissioner, I like to submit that in 2007 ITO, Hyderabad sent an order to pay Rs. 2210 as delayed payment of Rs. 3207 for A.Y 2005-06. I then met C. Dharaninath, ITO, A.O. Ward (13), Hyderabad on 22.5.2007, who on seeing the evidence of payment of Rs. 3207 (Challan No. ITNS 280, dated 28.7.2005) issued an order of exonerating the amount (Order copy enclosed).
Then, 3 years after, Prem Kamel, ITO, Salary Ward (4), Aykar Bhawan Chennai issued a letter for payment of the above amount. I, then, replied by letter dated with Documents on 7.10.2010 (Order copy enclosed). But not getting his reply, I talked to him. He then told that he was satisfied to my for reply & evidences.
Again vide communication Refererence No. CPC/1112/H1/11067663956 dated 5.3.2012 I received a communication from Sri Ujjawal Kumar, Asst. Commissioner, I.T. CPC for payment of above amount (Order copy enclosed). I, then met the then Commissioner of Income Tax at Ayakar Bhawan, Chennai and represented the repeated harassment on me with all documents. On being satisfied he expressed his apprehension of the mistake occurred due to non-updation of record at CPO, Bengaluru, which started their office recently and and handed me the evidences of information communicated to CPO, Bengaluru. As per his advice I sent my reply to Sri Ujjawal Kumar, Asst. Commissioner, I.T. CPC with all documents mentioned above alongwith the evidences of information communicated to CPO, Bengaluru in this regard.
Now again CPO, Bengaluru trying to deduct the amount from my due refud amount of Rs 25,579/- in an unjustified manner. Please see that a proper representation is made for this unjustified deduction
Reference to CPC/1819/G8/1867084700 dated 26.10.2018 from Shri Amrit Raj Singh, Dy. Commissioner, I like to submit that in 2007 ITO, Hyderabad sent an order to pay Rs. 2210 as delayed payment of Rs. 3207 for A.Y 2005-06. I then met C. Dharaninath, ITO, A.O. Ward (13), Hyderabad on 22.5.2007, who on seeing the evidence of payment of Rs. 3207 (Challan No. ITNS 280, dated 28.7.2005) issued an order of exonerating the amount (Order copy enclosed).
Then, 3 years after, Prem Kamel, ITO, Salary Ward (4), Aykar Bhawan Chennai issued a letter for payment of the above amount. I, then, replied by letter dated with Documents on 7.10.2010 (Order copy enclosed). But not getting his reply, I talked to him. He then told that he was satisfied to my for reply & evidences.
Again vide communication Refererence No. CPC/1112/H1/11067663956 dated 5.3.2012 I received a communication from Sri Ujjawal Kumar, Asst. Commissioner, I.T. CPC for payment of above amount (Order copy enclosed). I, then met the then Commissioner of Income Tax at Ayakar Bhawan, Chennai and represented the repeated harassment on me with all documents. On being satisfied he expressed his apprehension of the mistake occurred due to non-updation of record at CPO, Bengaluru, which started their office recently and and handed me the evidences of information communicated to CPO, Bengaluru. As per his advice I sent my reply to Sri Ujjawal Kumar, Asst. Commissioner, I.T. CPC with all documents mentioned above alongwith the evidences of information communicated to CPO, Bengaluru in this regard.
Now again CPO, Bengaluru trying to deduct the amount from my due refud amount of Rs 25,579/- in an unjustified manner. Please see that a proper representation is made for this unjustified deduction
on 17 oct original for returns of me and my spouse sent by speed post noida sec 24 post off – ref no E445358229001M – yr sms dt 03 nov says not recd but its been sent my handset is giving me problems to enter in ivr options- tried to contact you may call me to understand what am trying to say my no **********
refund not received i updated my bank ifsc code ondated 9-10-2018
Dear Sir/Madam, I would like to inform to you that my refund still not get from your end. e-filing acknowledgement number=730119120080718. my aadaar no.********** .Pan no.**********. I was checked online and it shows “returned&verified”, but I didn’t get refund. I request you, kindly credit my refund amount (whatever eligible) as soon as possible. I having only one Pan account number . with kind regards.M.Selvam.
SIR, I have submitted ITR V on 3.10.2018 through Speed post No. EN401378466IN S.O. Vanasthalipuram, Hyderabad 500070 and the same is delivered at CPC Bangalure on 5.10.2018. I have not received the acknowledgement. Please verify and advise. Thanks
I have deposited all income tax of the assessment years 2009-10,2010-11,2011-12 and acknowledgements received from the income tax department yet I am receiving outstanding demands in my name for those years.?
Dear sir
Good day
Sir my cases efilling 17-18 year mistake .file 26 a.mention business but I m normal seaman working of merchant ship.and also my reissue cases 2016-17.not proceeding both file.pls revert me.
With due respect it is submitted that my pan card No is EOXPS9455A have filed my income tax return through. My akhnowledgement no is 15468166o230818. Sir my income tax was credited in my account No 091301506460 through NEFT-SBIN518285882614. But the same has been deducted from my given account through NEFTNAMEDIFFERSBIN518285882614 showing the reason that name differ. Dear sir in this regard I want to say that lately I have change my name from shunti to Harsh Vardhan Singh and I have update this name in whole of my documents except my account. In my salary account it is still shunti, however I have filled my income tax return with my updated name I.e Harsh Vardhan Singh because in my service record it is Harsh Vardhan Singh in this regard I am sending my concerned documents (copy attached) keeping in view of the same it is requested either to credited my income tax ammount to my present account which is with my old name I.e account no 091301506460 (ICICI BANK) or to credit this ammount in my new account number I.e 36842702948 (SBI Bank) which is updated with my new name ie Harsh Vardhan Singh . Resolve issue at your end please
Regards
Harsh Vardhan Singh
pl send the present position of my IT return and fefund of money Rs. 50000+of assessement year 2017-2018 PAN CARD no. ********** B.Satyanrayana
more than one year passed no action is taken to return the TAx of the said amount.
B. Satyanarayana
Ex servicemen IAF
PL REF MY IT filing of 2017-2017. PAN NO. **********
8137D. I filed IT return through Charted Accountant Mr. Harichandra Rama Anantapur has forwarded my IT Return and I have to get refund of Rs. 50,000 +. as on TODAY MY TAX REUTRN IS NOT CREDITEDT OT MY DSC/SB Account 10873548562 SBI Anantapur code 0000806 NEFT.kindly intimate to my email ID the present position.
B.Satyanarayana Ex servicemen IAF
I submitted my revised ITR online on 17th July. 2018 for assessment year 2018-19, e filling acknowledgement No. 083179830170718 PAN No. ********** and it has been duly e-verified. Till date I have not received my refund amount. Pl. intimate the latest position.
Thanks
Mobile No.**********.
Dear SIr,
I submitted my revised ITR online on 04th Sep. 2018 for assessment year 2017-18, e filling acknowledgement No. 935776320270718 PAN No. ********** and it has been duly e-verified. Till date I have not received my refund amount. Pl. intimate the latest position.
Thanks
Mobile No.**********
I have submitted my tax deduction certificate on 03/10/2018 for FY 2012-2013 for my demand eaiseraised ,but my refund was for RS 7450;was adjusted I got a s m s on 04/10/2018 please look into it and pay me back my refund
Dear Sir,
As per request of CPC bangalore i have sent by speed post on 06/09/2018 my KYC again with cancelled cheque which includes the bank details.
My PAN no is **********.
KINDLY PROCESS MY REFUND CHEQUE IMMEDIATELY.
THANKS
PRADEEP CHAKRABORTY
Dear SIr,
I submitted my revised ITR online on 19th Feb. 2018 for assessment year 2017-18, e filling acknowledgement No. 401823860190218 PAN No. ********** and it has been duly e-verified. Till date I have not received my refund amount. Pl. intimate the latest position.
Thanks
Mobile No.**********.
I have submitted my ITR online on 19th June 2018 for assessment year 2018-19, e filling acknowledgement No. 658945070190618 PAN No. ********** and it has been duly e-verified. Till date I have not received my refund amount. Pl. intimate the latest position. Mobile No.**********.
Dear Sir/Madam
I have send the Income Tax Return on 13/09/2018 By Speed post No EP5034382841N. Plz open the Income Tax Return’s.
Thanks Regard
Sheetal Thakur (Adv)
Sir,
I have submitted my ITR online on 5th June 2018 for assessment year 2018-19, e filling acknowledgement No. 634881750050618 PAN No. ********** and sent ITR-V post CPC, Bangaluru more than 4 months over till now e-verification is not done. I have tried to contact 18001034455 not reachable and **********. please provide direct number
Dear Sir, kindly refer to communication reference No CPC/1617/G16/15856675 DATED 06092018. My PAN No is ********** and May I draw your attention towards incorrect demand of Rs.89930/- raised by CPC, Bangalore, for fin yr. 2016 and my refund for fin. yr. 2018 has been forcefully adjusted against fake demand. In computation my income from business or profession is Rs.280583/- but CPC computed under sec 143(1)is Rs.687230/-.Inspite of repeated rectifications sent to CPC, nothing fruitful came out.Please do needful at your end. With warm Regards.
To speak with toll free /paid Nos is very typical and very very difficult to understand. Please do not make it more complicated, make it easy so that an ordinary person speak with you for his grievances.
Dear Sir/ Mam
Respectfully i bey to say that i want to know about my refund amount no reply from your side no is also working please reply as soon as possible 2015-2016/2017-2018
Sir,
I have submitted my ITR online on 2nd August, 2018 for assessment year 2018-19, e filing acknoledgement No.9730234020818, PAN No. ********** and sent ITR-V by post CPC, Bangaluru-560500, more than 40 days over till now e-verication is not done. I have tried to contact ********** not reacheble and ********** recoreded message not accepting the details, How to speak with concerned officer? provide your e mail address, why IT department is behaving careless manner? please provide direct number to contact concerned officer to soleve problem immediately.
the above given number are always busy. its of no use
Hi sir am jagadeesha G R I not received refund what’s problem
Hello Sir,
I have sent my ITR V Acknowledgement No.799322730170718 thru Speed Post on 8th of this month. I would like to know whether it’s received or not. Kindly confirm.
Best Regards,
Gopi Kuttappan