To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Dear Sir
I have filled my ITR 3 months back but my refund amount is still not received.Please do the needful on priority.
Pan No-**********.
REgards
Saurabh Dixit
To,
The Assistant Commissioner Income Tax Department – CPC
Post Bag No. -1
Electronic City Post Office
Banglore – 560100 (Karnataka)
Sub.:- Non receipt of refund for the A.Y. 2018-19
Ref.:- PAN No. –**********
Dear Sir,
I have received an SMS from IT Dept, inorming that , my Tax refund for PAN ADVPR6736Q for assessment year 2018-19 has faileddue to others and for reissue I have to apply to ITDCPC.
Now when enquired from my Bank(Federal Bank),
they clearly informed me back via mail that there is no issue in mya/c and advised me to enquire with income tax department for the same.
Now I will request you for further guidence on this issue.
Also pls provide me your mail ID so I can forward you the bank correspondence to you.
Rgds,
Rathindra Nath Roy
mobile no. **********
E-mail id *****************
R/s I have submitted my ITR on 15/6/18 and it’s receipt no is652481310150618 and pan no abdpa 6174 f . Till I have not refund amount plz check my ITR stats plz refund my it refundable amount IAM retired person so we can understand my problem plz give replay on my email thanks
My refund orders for the year 2014& 2016 for Rs.2000/- each returned as house was locked.
SIR,i have return file on date 11/06/2018 but still date not received my refundable amount.
my pan card number- **********
Acknowledgement No-643442240110618
sir, I have file my IT return for 18-19 but due to some reason with held IT dept, and they suggest to submit G3c communication sheet is to be submitted ; however i don’t have any idea regarding above said Form.
ITR AY 2011 -12 SUBMITTED MANUALLY AT ITO 17 CHANDIGARH . STILL SHOWING OUT STANDING.
COMMUNICATION REF CPC/1819/A1/1831610220
WARD-1(4)CHANDIGARH/ PUNE
KInDLY RECONCILE AND REFUND IF DUE
From Vinay Swarup,A/c No.10492165412,I invedted Rs.20000(Rupees Twenty Thousand only) in MUTUAL FUND yr 29012.Pl.take tax rebate when ur submitting ITR 2019-2020.
Folio No.1466230
Can Mutual Fund spent in yr.2012,20000(Twenty Thousand) only,I can get tax rebate in yr.2019-20,My A/c no.is 10492165412.How can send details to ur goodself,
Hello sir, I am unable to e – verify my ITR filed for AY 2018-2019 for any of the given options. Please help.
**********
Pune
Please advise the e mail address of CPC
Bangalore as the help line nos.of phones
are always busy.please advise e mail data of CPC by e mail.
I have efiled the IT return for 2018-19 (assessment year) on 18-7-18. Subsequently form 5 was despatched to CPC Bangaluru on 30-7-18 by speed Post no.ED058426959IN Frome Udyog bhavan p.o.new Delhi.The said speed Post was delivered at CPC Bangaluru on 2-8-18 at 05:55:00 hrs.However, CPC vide their message desired to submit the form 5 vide acknowledgement no. 809093510180718.
May I request cpc to look into the may and get the document traced.
Satya Prasad Juyal PAN no. **********.
Sir,,
Versha Pandit PAN No-. **********
I have not received my Income Tax refund for the year 2017 and 2018 till date despite repeated request made to your Customer Care . My reference no is 180800048063.
Kindly look into the matter at your earliest.
Versha Pandit.
284, C.P. Colony, Morar, Gwalior 474006
**********
Km anju D/of RATAN Singh I have already sent itr v form in bengaluru but it could not verified Plz it verified it send in NSH bengaluru
I am Mrs SAUBHAGYA MANJARI DEO with pan no-********** has posted the hard copy of FORM-ITR-V to C P C bangalore on 22-07-18 but i got sms to send the same by SPEED post again , could not understand it.
Sir, ITR – V I Have dispatched the ITR -V through speed post on 08-08-2018 vide recpt no.ED789907019IN which you received in 10/08/2018. My Assessment year 2018-19, Recpt No.809128030180718 Pan Card No.**********.
Kindly look the matter reply as soon as possible.
Dear Sir/Madam,
This is with reference to your communication regarding not receiving ITR V acknowledgement No 805027170170718 with respect to Sunita Joshi. Same was sent on 31st of August by speed post and has been delivered at CPC IT department office at Bangaluru on 3rd of this month as per Indian speed Post tracking system.
I am preparing for pg course now , so am not going for job since last year, so how should i inform income tax department about the reason for not paying the tax.I am getting email of reminding about tax filing.
Sir, My PAN NO. ********** DOB *******.Request No. 5910842616.Recevied email under section
143(1) On 13 Aug 18 & 14Aug 18. As per line 17 Tax liability Rs. 2923/-.I have paid tax through TDS deducted by Canara Bank and deposited to Govt. This has been reflected in 26 AS under column ‘F’ and Rs.230/- paid through challah.Total Rs.2928/- This has correctly been shown in line 18a & 18d of the said notice.Refund of Rs. 10/- is also reflected in line 20.Inspite of all this I have asked to pay Rs. 2690/- as per line 28 of notice.I have already contacted 1800-103-4455 on 14-08-2018 and requested to rectify the mistake and communicate to me at the earliest.
Hi Team,
I have submitted by return on 11/06/18 & evc is accepted on same date. But still no progress on status. Past 45 days , need help to know what is stopping the process to move.reply please
Dear Sir, I have submitted ITR 1 of A.Y.2016-17 and 2017-18 on 31-03-2018 and my ITR has received but after 4 month my ITR not proceed so how much time will take for proceeding.
AJAY KUMAR SINGH
My Pan no :- **********
DOB :- 05/07/1978
MOBILE NO **********
Respected Sir,
I Filled income tax Return for the A-Y 18-19 on 14.07.2018. and i sent same day ITR-V By speed post. till now it shows pending for E verification.
please reply me Reason.
Acno- ***************
Pan- **********
Date-14.07.2018
Myself Kumarah sami vikki raman having PAN No: ********** filled my income tax on 24.07.2018 in addition mine , the below mentioned ITR were filled .
Aditya vikkiraman **********
HARSHINI VIKRAM **********
BIJENDER RANA **********
PATASHO **********
REKHA **********
UMESH RANA ********** And
rakesh yadav **********
The Ink signed copies of the ITR were dispatched through speed post vide speedpost reference no : EH6333667IN. as per speed post track the packet containing all the above said ITR’s delivered at your Bangalore office on 27.08.2018 at 17:44:00 hrs.
To Our surprise for the past few days we all are getting a message citing that ” NON Receipt of Ink singned ITR copies from
Ms. Nirmala – Dy commissioner of income tax.
Further for the past TWO hours i am trying to reach CPC bangalore through the **********,********** , **********,**********
PAN – **********
Acknowledgement Number – 610308410160418
Assessment Year 2018-19
E- verification completed
Date – 26-04-2018
Need help please. My details-
Abhijit sarkar
Mobile No. **********
E-mail id. **********************
Respected Sir,
I deposit Income Tax Challan with cheque in ICICI Bank Drop Box Because the Cheque of Corporation Bank. But We have no received the Challan Slip.
What we do now for Challan Slip.
Beacaue Bank Say that Challan Slip receive by Courrier. But We have no received the Slip.
Hi,
I have received a mail from income tax efiling Dept regarding the subject of mail is “Income tax Refund”,
Can you just clarify me that what I need to do for that and it is showing due refund of sum amount.
Kindly guide me what to do for it.
My SBI bank account has been transferred to another place (SBI branch) in Pune.So IFSC code is changed but account no is same. I have recd intimation for refund from CPC Bangaluru. How can I incorporate IFSC code. Pl help..
My Wife has filed ITR-1 for assessment year 2018-19 in the month of June 2nd week. After filing her return we shifted from govt accommodation to our own house and recently we I transferred her SBI account to a another branch of SBI. Now IFSC code has been changed but account no is the same. I have now received intimation of refund from IT. Please advise me how to incorporate the change of IFSC to get credit in the bank. Pl help.
Form 10-E has been filed by me to rebate U/S 89(1) on 23.07.2018 and transaction ID is 5689153318.How much time will take this case in processing as I am worried to full fill my ITR-1 AY(2018-19) well in time.
i CAN NOT E FILE OF KRISHNA BHATTACHARYA .i HAVE TO FACE PROBLEM IN USER ID AND PASSOWORD OF KRISHNA BHATTACHARYA. PLEASE HELP TO ME.
DM, CPCITR-
Bangaluru,
I am about 70 years old pension holder. I myself filled-up your ITR-1 form after getting my Form 16 from my office. One query is to you ma’m that after e-verification I was sent ITR- V (?) online, but there was no mention of ITR-V on the left UPPER corner of the form as is usually done, only total annual income was given initially and in the last part. One item was shown ‘tax exempt’ in the last part. I am little bit confused. Moreover IT IS WRITTEN “NO NEED TO SEND this form to CPC, Bangaluru”, that may be due to my ITR-1 was Aadhaar linked for which I put OTP sent by you as an SMS in the form.
Thank you
Best regards
Barun Kumar Mukhopadhyay
Respected Sir,
With due respect I am to state that my daughter is Pursuing PG in Chest and TB in Govt Medical College and she is getting Stipend.Please clarify whether stipend is exempted from income tax or not.Now If exempted from income tax how the same should be reflected in the ITR in which column.
Thanking You.
Yours faithfully
subhash chanderS
Sir My PAN ********** .I filled income tax by online of FY 2014-15.Data shown ITR processing completed till now refund amount coudn’t reflectt to my account plz help.
WHILE CALLING ON TOLL FREE NUMBER THEY ARE ASKING FOR YOU 4 DIGIT PAN NUMBER IN DD/MM/YYYY FORMAT I AM CONFUSED WHAT EXACTLY THEY ARE ASKING ……PLZ GUIDE IS THERE ANY EMAIL SERVICE THROUGH WHICH I CAN CONTACT
Sir,
I forgotten my previous mobile number, password and also changed my bank account . Please updated my all profile at the earliest to e filing income tax return MY PAN **********, DOB 01061977 AND MOBILE NUMBER IS 9730359400
Have missed march deadline for ITR AY 2017-18. How can it be filed now ?
The call to CPC require a fair revision of PAN card DOB and pincode feed is tremoundesly confusing and needs revision for ordinary people.
Dear Sir,
On 23rd/24th June 2018 I had submitted Income Tax Returns for the AY 2018-19 of my self (ADZPK2671B) & of my spouse (BJWPK3210Q) on line. Though OTP was generated and also I responded accordingly But no acknowledgment was generated as was happening earlier. I am now doubtful whether our ITR (FORM ITR !) has been received by your Department. Plz Confirm by return email.
Thanks.
sir,
i have received a msg on 16/05/2018 from CPC that your income tax refund has been issued , but is has not reached to my account of sbi which has finished in it refund. may i get help from you ?
regards.
I have Sent ITR through Speed Post which is received at CPC on 27/05/2018. But i had not received the Message of Receipt
dear sir/madam,
we sent acknowledgement to cpc banglore through speed post vide EG460196359IN.
we check that our courier deliverd to cpc on 26-04-2018 but no confirmation received from cpc. also not shown in income tax record that prove that our acknowledgement not receive to CPC. while speed post record shows that courier successfully delivered.
What can i do???
Please Suggest as possible as early.
I have not recd the Tax return amount Rs. 50,510 as on to day i.e. 13th April 2018 for the year 2017-2018 Pl Ref my
1. OTP 24330
2. e.filing Ack No 817476320220617
3 Date of submission 22.06.2017
4. PAN No. **********
B. Satyanarayana
Ex Servicemen ( IAF)
Sir, I have TDS e filling for 2017-18 I have not received refund amount.
MY PAN NO **********
Acknolwledgement NO- 100000000774370
Pl refund at an earliest
.Thank you.
Sir,
I Tuntun Mandal e-filling ITR assessment year 2017-18 detad on 8-11-2017 having PAN No. **********
VIDE Acknowledgement No. 298222800081117
but my refund not issued.
pl issued my refund
thank you
I am calling the numbers provided online from past 3-4 months but always technical fault response I get, I mailed at your email address for my refund 2017-2018 but still not get any response.
Hope will get my refund on this year.
Sir
My return for 2017 2018 AY has been determined by your authority giving refund of tax.
I did not get my refund amount credited in my account so far.
Please look into the matter.
My PAN is **********
I’m regularly filling ITR Returns since 1996 without fail.. But, itz very unfortunate that I have not recd my TDS Refunds for AY- 2014-15, 2015-16, 2016-17 & 2017-18.
Doing contineous follow up with CPC Bangalore as well local assessing officer (Range II), Nagpur. But all going useless. I donno whether I’ll get it or not.
PAN: **********.
I have submitted my tax returns through online for 2017-18 and I have not receive a refund amount but till date i have not received the refund.
The response through on line is “ITR transferred to jurisdictional assessment officer”.
Please look in to the matter and and get clear the refund.
PAN **********
ACKNOWLEDGEMENT NO – 161755660080817 (10/08/2017).
AUTOMOTIVE MANUFACTURERS PVT.LTD.
I have submitted my tax returns through online for 2017-18 and I have not receive a refund amount but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
PAN **********
ACKNOWLEDGEMENT NO – 439277810120318 (12/03/2018).
Sir, I have TDS e filling for 2017-18 I have not received refund amount.
MY PAN NO AZZPS8600C
Acknolwledgement NO- 401062390180218
Pl refund at an earliest
.Thank you.
Dear sir,
good after noon My name is G.Venkatesh i sent for F/Y 2017-18 on 17-07-2017 but till data i did not receive any refund from IT depot so pls do needful
acknoledgement no : 882513320170717
PAN NO : BUUPG4364G