To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Hi,
TDS Refund not Received for Assessement year 2017-2018…
PAN NO. ACMPH4687E
Please check since I have been calling helpline but always receive a standard message that ‘under processing’. I had filed returns on 1-June-17.
FUTURISTIC INFO SOLUTION PVT.LTD.
I have submitted my tax returns through online for 2017-18 and I have not receive a refund amount but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
PAN AAACF8943N.
Dear sir,
I am working in a PSU company . Recently my company asked Income tax return receipt from financial year 2007-2008 to 2016-2017.
Every financial year I filed my return in time. Now, I want the acknowledgment receipt of the return for FY 2007-2008,2008-2009 and 2009-2010.
Can you provide me the same for my official purpose.
regard
Gopa Datta Dasgupta
sir, I have made e filling for F Y 2016-17,until today I have not received refund amount.ACZPM8477E.Pl refund at an earliest date.Thank you.
Due to the practice of mercantile system of accounting and the cash system of account our Partnership Firm did not get the TDS benefit of Rs.19,000/- . We have claimed it on mercantile system whereas my client has paid our invoice deducting there with TDS in the subsequent financial year on Cash basis accounting system. There fore we did not get the tax benefit of TDS from CPC ITD Bengaluru under Intimation sec.143(1). We have since e-filed rectification U/s154. Uptill now no credit or the refund is given to us. When we approached our ITO in Mumbai Ward No.19(2) (1), Tardeo, Mumbai the officer informed us that he has to get Jurisdiction rights for correction from CPC ITD Bengaluru. Please advise as to why the CPC ITD Bengaluru is silent on this issue. Also need to know how we will get this rectification done.
Credit for TDS not given in respect of Assessment Year: 2016-2017 though the rectification u/s.154 was e-filed long ago.
Now the ITO in Mumbai insists that rectification rights be issued to him under his jurisdiction by the CPC ITD Bengaluru so that he will help us in the matter.
Our PAN: AACFL9990L
Respected sir,
Tds Refund not Received for Assessement year 2017-2018…
PAN NO. ENLPK4755G
Respected sir,
Tds Refund not Received for Assessement year 2017-2018…
PAN NO. ARPPK7276E
Dear Sir, I am Commander Hazura Singh(VSM (Retd).My PAN NO; AAHPS3947H. My email ID; hazura_s@rediffmail.com & mobile: 9819932180
1. please refer to your Ack.No. 130911710035 dated 31.10.2017
2.Communication Reference No: CPC/1617/G8/1626505769 dated 24.09.2016.DIN*2015200910010466150T dated:10.03.2016 & DIN* 2015200910004968825T dated 14.10.2015
3.Communication Reference No: CPC/1516/G8/1522892945 dated 05.10.2015.DIN*2011200910069339295T
My return 2009-10 was under scrutiny & security is closed/over on 30.06.2017.
There is no outstanding demand as of now against me now.
However my refund of 2015-16 & 2016-17 had been adjusted against outstanding demand vide letters mentioned above.
May I request you to release my refund of 2015-16 & 2016-17 on priority as I am in dire needs of funds due heart patient.
Early action would be highly appreciated
Regards
Permanent Account Number (PAN) ATLPK0839P
Assessment Year 2017-2018
Mode of Payment Reference Number Status Date*
NECS 1115061753 Unable to credit refund as the account number provided by you is incorrect Dec 22, 2017
i will replay refund is not come account no 17212010005248 MICR 570025010 IFSC SYNB0001721 SYNDICATE BANK JSS PPH MYSORE
MY REFUND IS NOT COME
WHEN LETTER IS CAME BUT I WILL REPLAY BUT REFUND IS NOT COME AY 2017-18
PAN ATLPK0839P
A/C NO 17212010005248
MICR 570025010
IFSC SYNB0001721 BANK SYNDICATE BANK J S S P P H MYSORE
MY REFUND IS NOT COME
WHEN LETTER IS CAME BUT I WILL REPLAY BUT REFUND IS NOT COM
I have submitted my tax returns through online for 2016-17and I have to receive a refund amount but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
PAN NUMBER is BEEPG9367P
I have submitted my tax returns through online for 2016-17and I have to receive a refund amount but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the for claim”.
Please look in to the matter and and get clear the refund.
PAN NUMBER is BEEPG9367P
I have submitted my tax returns through online for 2016-17and I have to receive a refund amount but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
PAN BVTPS0827G
I have submitted my tax returns through online for 2016-17 and I have to receive a refund amount but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
PAN BVTPS0827G
My pan no, BEIPS6446H, I did not get refund till date A.Y. 2017.18.
I am working for HMT Limited, we have to
file returns, becasue we are receiving rent
for 3 floors of HMT Bhawan, i have to know
Income Tax Dept, HMT Bhawan GST No.
to enable to file returns
I have submitted my tax returns through online and I have to receive a refund amount but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
PAN AAJFT8401H
DZUPK8379A
dated 30-07-2017
I have submitted my tax returns through online and I have to receive a refund of Rs 35000/ but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
Veerraju Neerukonda
AALPN 8381J
dated 31-12-2017
I have submitted my tax returns through online and I have to receive a refund of Rs +60000/ but till date i have not received the refund.
The response through on line is “your assessment officer has not sent the refund claim”.
Please look in to the matter and and get clear the refund.
Veerraju.N
AALPN 8381J
Veerraju Neerukonda
31-12-2017
Pan No AALPN 8381J..
I have submitted my income tax returns on line and I have to get a refund of Rs 65000/or so but till date I have not received the refund.Please inform me the status of my refund and see that the refund is made at the earliest.
Dear SIr,
i have file ITR-1 for AY 2017-18 Aug-17. recd email itr Receipt but til date ITR not proced in income tax department.
PAN No – ALCPN5471D
please advice
Respected sir/madam
we was tried to call CPC no 080 22546500 lats one week but still its nor working what happen we don t no
Dear i need a intimation email sent on navrangfashion14@gmai.com has been sent from it department regarding section 139(9) itr for prabhakar jee jha , pan no-AJYPJ7324D
I am VISHNU KANT LAVANIA, having PAN no. BDEPK5922R Tax ack no.230416630031017 is . Still waiting for tax refund. May I request you to kindly help and oblige my mobile no.9413332396.
DEAR SIR MAM PLZ CHECK ON COMPLET
ITR BUT NOT REFUND AMOUNT 2 YEAR HOLD BIDAOUT RRGION UMESH TIWARI JABALPUR PAN PAN NO IS AFYPT1248L
My PAN No. is AAOPD8048F. Name BALAJI RAO Date of Birth 03/01/1966. I filled the original refund for the assessment year 2017-18 on 04/07/2017. Acknowledgement No. 842953310040717. But under 141(3) i got email that net amount payable is 33,780/-.
But in TDS FORM 26 AS annual tax statement the transaction was clearly mentioned.
the net payable is also zero.
pls do the needful help in this regard
My PAN No. is AGBPL1500H. Name Satya Brata Lahiri.Date of Birth 01/01/1932. I filled the original refund for the assessment year 2017-18 on 15/07/2017. Acknowledgement No. 875225530150717. But gave the wrong account number. So again filed revised version for the assessment year 2017-18. Acknowledgment No.180297080200817
On 24th October received an sms from DM-ITDCPC stating my PAN no for the assessment year has been processed at CPC. Order u/s 143(1) will be sent by email. I received the the email with attachment stating net amount refundable 1230
But till date my account has not been credited. Will u plz see through the matter so that i get the refund amt as fast as possible.
I am Shrinivas Mitta, having PAN no. AUKPM8599C Tax ack no.809575480170617 is . Still waiting for tax refund. May I request you to kindly help and oblige.
I have filled ITR-V for PAN No AAFPH0742R
1) 2013-14 – Ack No. 654095390130713 on 13th July 2013 – Tax refund Rs 163940/- and
2)2017-18 Ack No. 877209580150717 on 15th July 2017 -Tax refund Rs 147140/-
When I checked refund status , it says assessing officer needs to send the advice.
Kindly let me know the process.
This is in reference to your message dt: 20-9-2017, regarding non submission of ITR V (ack: no 151227060050817).in this context it is submitted that hard copy of ITR V duly signed has already been forwarded through speed post.Please confirm the receipt of the same
With regards
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I am Neelam Singh, having PAN no. AGJPS3017N. Tax ack no. is 773566030130517. Still waiting for tax refund. May I request you to kindly help and oblige.
Satya Bhan Singh Chauhan (Pan No. AGFPC7131H) I am due to get refund Rs.17320/- from CPC wef 28/06/2017. On inquiry, I am told ‘Refund is in process’. Is there any time limit of processing,? any date upto which I will get refund with interest. Only Income tax department/ Government can fix the date for IT return but citizen has to suffer only without any affirmative reply. Thank you,
Dear Sir/ madam
This is in reference to your message dt: 6-9-2017, regarding non submission of ITR V (ack: no 840288700020717).in this context it is submitted that hard copy of ITR V duly signed has already been forwarded through speed post no: EP464543938IN DT: 4-9-17.please confirm the receipt of the same
With regards
Hi, my PAN NO is AOHPK5102J and my acknowledgement no as 816450430210617 for AY 2017-18. My return duly e verified on 29.06.2017, but till date i didn’t get my refund amount till date.Pls provide me mail id where I can querry my problem, as I am really frustrated calling helpline no & getting the same reply ( refund under process ).
My PAN NO IS AKCPG0811B .I have filled my income tax returns on 16-06-2017 under acknowledment number 806262760160617.There is error in form 26as.I have deposits in corporation bank.They have debitted 20% tax without mentioning my pan number.so my income is to be changed now and also the refund will increase.The bank officer has still not attached it to my pan despite reminding .How will i rectify my form ITR V.Please inform me through my mail.Please do not process my already filled return for Assessment year 2017-18.Please help me
I Have filled online returns on 16-06-2017 under acknowlegment no 806262760160617.There is a error in form 26 AS.Corporation bank founders branch udupi have deducted 20% tax in my name but without mentioning the pan number.till date they havent attached it to my form 26 AS.i have to rectify my ITRV ALSO.My income is to be increased and also my refund will increase by two thousand.We have informed the bankers but till date they have not rectified.please help us in this matter.
I got Intimation 143(1) (a).
1. Variance 50000 – Deductions claimed in return but not in Form 16
2. Variance 50032- 29 Rs income and 7 Rs TDS mentioned in 26 AS form for SBI bank but not mentioned while filing return
I can response to first point by disagreeing and attaching saving proof.
But how can i response to second point.
REFUND FOR 2017-18 RS 9000/-
WHAT IS THE EMAIL ID FOR INCOME TAX EFILING LOGIN HELPDESK?
Communication No:CPC/1617/G5/1620972061
Acknowledgement Number: 336881490290716
Actually Zero(0) got added at the end of my Gross total income, Please help out to rectify for the assessment year 2016-17, Trying to contact CPC no, but getting connected 080 26982000, 180042500025
Dear Sir / Madam,
I have filed my return thru cleartax.com vide Acknowledge no:784757360290517 dated 1st June. but since i am not received my ITR-V.
Kindly check and provide the solution. am getting message from income tax department stated as “ITR V not received”
Reference:
Name : Ramesh.A
Contact No : 9710434735
PAN # : ALFPR5716A
Efile return Acknowledgment # : 784757360290517
Thanks
Ramesh.A
PAN No: ACGPJ3262M. Asstt Year-2016-17.
Based on Intimation U/S 143(1) dated 20.01.2017 I have received a Refund Cheque being no-812730 dated 27.01.2017 for Rs 54430.00 with my earlier Bank A/C No which has already been closed long back. Accordingly I sent back the Refund order to CPC alongwith a Blank Cheque from my Present Bank Account with request to issue me fresh Refund Cheque with correct Bank A/C No. Surprisingly this date I have again received a Refund Cheque dt 27.06.2017 with same incorrect Bank Account No.On Telephone SBI replied that they issue Cheques based on E-Mail received from CPC. Another surprise that as per records of CPC no fresh Cheque has been issued till date whereas I am holding the hard copy of fresh cheque with me.CPC’s simple reply is you sent back the Cheque for correction. I am really surprised to note the workings of CPC, are the people cutting jokes there?
Sir,
I have tried to register my E-filling in 2014.But before validation, my mail ID was blocked due to technical snag. Thus it was pending .Recently e.i. on 13/05/2017 ,I sent a request letter, along with addar &PAN card to validate my e-filling.I have also sent Mails also to CPC Bangaluru.
But no response. Please suggest what shall I do?
wrong computation by CPC for PAN AAQPG0171N for AY 2012-13. 26AS shows the value CPC does not take cognizance
The CPC has done a mistake in computation in my return. They have disallowed 1.6 lakh of advance payment of tax though 26AS shows it and also raised a demand for short payment of tax PAN AAQPG0171N for AY 2012-13 I tried my level best but it is impossible to get through 18004252229 and number 080-22546500 is temporarily disconnected. Very bad public system
Sir I am try to call CPC Executives but they ask please type your PAN No as DDMMYY Format please show me sir
Thanking you Sir
Your’s Faithfully Prasadkumar GM
I firstly confirmed that all TDS till March 2017 is reflected in AS-26.Then I over confidently filed ITR-1.But to my surprise,I found TDS figures till the 3rd Qr has been captured by the system although AS26 reflects 4th Qr TDS reflecting.
IT Dept system is rubbish and highly Undependable.