To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Sir,
My Refund money for 2017-18 returned back due to SBI, Baduria Account incorrect, but the same not yet received. My PAN No BEIPS8723M. Request issue fresh cheque and send my address under intimate to my email as case is long outstanding. Case already taken up.
My PAN no is AAWPK8975E
My IT refund for following Assessment years have not been released so far
2010-11
2012-13
2013-14
2014-15
Status may pl be intimated
HELLO SIR I HAVE PAID MY RETURNS BUT I DIDN’T GET ITR-PROCEED STATUS YET. SO NOW WHAT CAN I DO?
Return
please check my aadhar &pan no other account issues
separate SBI account no:32301840985 please help me sir
Dear Sir,
I am Ashutosh Charan having PAN AAXPC1410F and doing a private job with a public listed company. All my income tax liabilities are deducted by the employer and submitted in-time and i am given Form 16 for the same.
There has been a case of late filing of my ITR for AY2014-15 which has not been considered by IT department in spite of tax paid by my employer and Form-16 statement was submitted. I had uploaded the ITR on web site for e-filing of ITR with the acknowledgment number 882296240091115 filing date 09/11/2015 and the revised ITR also filed on 26/11/2015 acknowledgment 893048340261115. Orginal ITR status shows “ITR Processed”. As per this ITR, i am supposed to get a refund of Rs 20,540/-
However, i received an intimation for tax liability of Rs 18,23,455/- On enquiry wih CPC, i came to know that the return filed was no considered due to “NOT FILED IN TIME / FILED BEYOND THE GIVEN TIME”
I am not able to understand this discrepancy being notified to me now in-spite of all taxes deducted by my employer and filed in time to the income tax department. Request you to look into my case and see the attachment to clarify and correct the statement.
Thank you,
Ashutosh Charan
Dear sir/mam, i have filled my ITR retruns for the year 2015-16 & 2016-17, as i received refund order electronic credit slip. i found that the amount which was credited i wrong Account no of bank which is not belongs to me. kindly advise and rectify my problem as my refund amount has credited in another account holder.
Details:
Pan No: AGJPV6990M
Year: 15-16, 16-17
Bank: Unioun Bank of India
A/c No: 411602010058690
And Refund was credited in A/C no: 411602010058960, of Union Bank of India.
Regards
NON RECEIPT OF EMAIL
I am Sanjay Baraskar and my PAN No is ALCPB2251P. I am a Yoga Teacher. I have received 2 times mobile message from DM-ITDCPC that demand is outstanding and details sent to my email ID. But I have not received any detail through my email. ID: mrityunjay.yoga@gmail.com. I request kindly please resend the detail through said email id.
Thanking you
NON RECIEPT OF EMAIL
I am Sanjay Baraskar and my PAN No is ALCPB2251P. I am a Yoga Teacher. I have reciver 2 times mobile message from DM-ITDCPC that demand is outstanding and details sent to my email ID.I have not received any detail through my email. ID: mrityunjay.yoga@gmail.com. I request you kindly resend the detail through said email id
Thanking you
I was not able to submit my ITR acknowledgement within 120 days, now I have send it and now status is showing ITR received after Due Date. I called CPC but they said they are not very sure for processing for A.Y 2016-2017 extension. if they do they will process my ITR, otherwise not. They spoke about belated efile..could you please guide me how to do that
I submitted my return for ay 2016-17 online237796620060716 dt06/07/2016 or refund for Rs.700/- but till today no refund received. pl. do request to issue refund immediately.my bank particulars with a cancelled Cheque submitted.
In respect of Assessment Year 2015-16
Total tax and interest payable- Rs. 75,945
Taxes paid – Rs76,214
TDS- Rs.49,012
Challan- No 007 dt 25-8-15,SBI Alipore Branch
Journal No32231938 – Rs.27,202
Refund claimed – Rs270
In respect of Assessment Year 2016-17
Total tax and interest payable- Rs. 92,403
Taxes paid – Rs92,408
TDS- Rs.59148
Challan serial No- No 00003 ,SBI Bakultala Branch
Journal No 059488338 – Rs.33,260
Refund claimed – Rs10
Name- Sanjib Kumar Das
Address-3/22, South Behala Road, P.O. Sarsuna, P.S. Thakurpukur, Sarkel Hat Colony, Kolkata- 700061
PAN No.- ACWPD8890K
Savings Bank Account No-10260206419 State Bank Of India, Bakultala Branch
E-Mail- skdasaao@gmail.com
Mobile No. -9051765751
My problem is as under.
My client is NRI. He had sold Flat situated at Ahmedabad during F.Y. 2014-15. A buyer had made TDS u/s 195 because seller i.e. my client is NRI. Buyer had made TDS after obtaining TAN.
Now at the time of preparing his return of income, I have claimed TDS u/s195. But my software and income tax utility has raised query that I have not claimed TDS by feeding details of Form 26QB. A person deducting TDS on property sale is required to make TDS using his PAN and not TAN.
In this case, buyer has made TDS using TAN and not PAN. So I have to show TDS under Form 16A and not under Form 26QB. I tried to show TDS under Form 16A. Here I am not able to create XML. If I am showing TDS under Form 26QB, system creates XML. But in that case my client will not get credit of TDS because TDS is made using TAN and not PAN.
Rizwanullah Khan, PAN no. BYOPK6919D , D.O.B 28/02/1977, Assessment Year 2015-16 Orignal ACKNOWLEDGEMENT NO.859810330161015 e-filed dated 16-10-2015- u/s139(9) ACKNOWLEDGEMENT No: 972800670050315 dated: 05-03-2016.
CPC/1516/G5/1531756808.
I got the notification under u/s 139(9) two times, I oberseved that I put wrong figure of my salary. I corrected the figure and generated the xml but no link to upload under defective u/s 139(9). Please give workaround to upload the same.
Helpline is not reachable.
Ritu Bhardwaj , PAN no. APGPB0346F , D.O.B 07/10/1981, Assessment Year 2016-17 ACKNOWLEDGEMENT NO.289148750230716 e-filed dated 23/07/2016 online showing received but my refund is not received to me [neither in account nor by cheque.] kindly look into the matter & do the needful at the earliest.
ANZPK1651K AY 16-17
Sundeep Kaur DOB 30/11/1980
E-filed the above return. Pse acknowledge so that I can duly verify it for necessary action.
ACQPJ3751P AY 16-17
Ack no. 317417530270716
Aadhar card no.6866 3849 5209
verification confirmation not received.
please advise.
sir my ack number is 408292700120816. The status has shown received. but amount has not been recd by me till date. please tell me the progress of the same.
Please refer Communication reference no. CPC/1617/G8/1625426245 dated 11-09-2016,
I am ANIMESH BAL, PAN: ADBPB0403A, disagree with the outstanding demand u/s 245, vide reference no. mentioned above from the CPC Bangalore, which I received via e mail. The OD (AY:2008-09) was rectified and demand became NIL vide order no. u/s 154 dated 04/11/2009 by the then I.T.O. Ward 26 (1), Kolkata. The same document was uploaded online in the process of communication to CPC Bangalore by the present I.T.O. Ward 52(1) on 27/09/2016 who is my jurisdictional A.O.
The same intimation u/s 245 dated 11/09/2016 I have received on 07/11/2016 by speed post from the CPC.
I can not understand why the repeated intimations from CPC are being sent to me for the OD which was rectified long back and resulting NILL demand from the authority in the year 2009 itself and which was already uploaded online by the present jurisdictional A.O. / I.T.O. 52(1), Kolkata.
In this regard I want to mention that in C.P.C’s letter the demand was raised by circle 62 which is not true- never my jurisdictional A.O. was circle 62. Probably it is the misprint of “Circle 26”, which was actually my jurisdictional I.T. Ward 26 during 2009.
I also like to mention that I already have received the I.T. refund of Rs. 5000/- for the AY: 2016-17. As a genuine tax payer and a senior citizen like me become the subject of undue harassment in this regard. A “No demand order”, may kindly be issued in favour of me in this respect to get me relieved from this Tug-of-war situation.
Sir, in FY2010-11, I had filed ITR1 with some errors. So the TDS and LIC were not captured in the filing. However, my Form 16 and Form 12BA contained all the details and my tax payable was nil. But CPC has been kept on sending notices to me. I had filed rectification online on 26th SEpt-2016. but once again CPC sends the same notice without even looking at FORM 16 (TDS details+LICpaid). How can I make them to understand? pls help
I send a refund reissue request as i mentioned the incorrect account no in my return of 16-17. Sir can you tell how much time will it take to get the refund credited after reissue request.
hi
my previous organization Vishwakshara Media Pvt Limited have been deducting 10% TDS from my salary and they have not filed the same since Feb’16…what can I do in such scenario. I am based in Mumbai and the company is registered in Bangalore.
hi
My Refund for year 2013-2014 and 2014-2015 has not been yet credited in my account:
it is showing unable to credit the refund a s the account no provided is wrong
when i checked with my CA IT HAS BEEN COME TO NOTICE THAT AC NOIS WRONG
HOW TO APPLY FOR FRESH REFUND WITH CORRECT AC NUMBER
I have submitted Income Tax return for the Assessment Year 2016-17 But the refund amount has not been determined as yet even after a lapse of 3 months. My PAN No. is AICPT8127F My Ack No. is 214216370240616. Pl do needful in the matter.
return is not processed for various reason one of the main reason for not processing the return is that department has decalred defective return for further details you can contact me 9864847195 CA Sandeep
sir, I got the notification from CPC that refund cheque has been despatched by speed post but i have not recieved
there was a demand notice for a previous year. I appealed to the jurisdictional ITO and the ITO has rectified the amount to be paid and on this I have paid the rectified amount on line. The online payment is also reflected in 26AS. Now it is 14 days since the rectification order of ITO and 12 days from date of payment of the said amount. But still the entries in efiling portal shows only old amount. how long will it take for the efiling portal to REMOVE this demand notice.
On behalf of my mother. My mother is a senior citizen and a central govt. pensioner. TDS on pension was deducted by the bank after considering the exemption of 300,000. However, form 26AS shows TDS deduction under Sec. 194A and not under Sec. 192B . Bank is non-cooperative in the matter. Please share how to proceed in the matter and get it rectified/corrected so proper e-filing can be done.
2. Further my mother has got some fixed deposits with nationalized banks. One bank has issued interest certificate showing INR 53,900/- and TDS is deducted INR Rs. 5390/- however, form 26AS shows INR Rs. 58,300/- approximately a sum of INR Rs. 4400/- is shown in excess. According to this, she will have to pay INR Rs. 1300/- extra. The said bank is non-cooperative in this matter as well.
Please advice.
my name is ABID SAIF ALI resiting at.. h no.1, gali no.1, aram park shastri nagar delhi-110031, My PAN NO. IS ALRPA4978K. in the Ruturn of A.Y. 2014-15, My Income as shown in computed u/s 143 (1) is worng. as Rs. 22,50,800 but as shown in return ITR-V. Rs 2,25,800 which is correct. Acknowledgment no. is 661794860120815. please kindly pay your kind attention…
Thanking You.
ABID SAIF ALI
ALRPA4978K
whats the jurisdiction code details of CPC, Bangalore
Hi K t Kumar
You need to visit the local Income tax office and get this rectified. Please get in touch with me at 99159 73593
Regards
Malkeet
Dear Sir,
My Pan No is AQUPK0069K.
Against above PAN NO. made online Income Tax payment of Rs.10000.00 towards advance Tax for the assessment year 2015-16. But by mistake it was deposited wrongly under minor head 107 instead of 100. Now I received Notice from CPC for non-payment of advance Tax. Please help.
Planning to send my son for studies to United states. If i pay the tuition fees thru my bank account, can we avail IT benefits for myself and my wife, even though the payment is not made thru my wife s bank account. As the amount if way ahead of the IT benefits thought of availing the benefit for both. Is it possible
I am NRI and sold one property at Rs one Cr. Tds @20.9% deducted and certificate issued by buyer. Now form 26S shows tds of one lac, against actual of 20.9 Lacs. TDS certificate number is same.
How to contact CPC as only IVR responses and unable to connect with any person there.
i have dailed online helpline number and pressed 9 to speak to cpc executive but it is saying it does not exist please tell me what to do to contract cpc executive
Dear sir please advice and tell me how to get the details of our default dues and actual amount number to be paid from service tax deparment in a case when i am defaulter ?
Dear sir, i have filed a return on 6-7-2015 but itrv not sent to CPC , can i send this itrv now.
I have got a CPC intimation about TDS for a property purchased by me in 2013. Builder has misled that TDS is not applicable so I did not do any thing. Even I do not know the PAN no. of builder. So how should I proceed.
When we key in all input the tax is calculated automatically.
When that is done why the refund procedure is manual.
That also to be done automatic.
If IT Dept validates n say OK, the excess amount paid should be transfered his account automatically.
Even it can be linked to authenticated banks.The PAN card can be used as ATM card n they can withdraw their money.
I am a super senior citizen with PAN number ACCPR2640D.Based on the recent Govt.of India Notification to pay the arrears of pension from 1.1.2006 for pre2006 pensioners I received arrears this year.for the period from 1.1.2006 to 23.9.2012.I.Tax for the arrears has been assessed and deducted at source.Arrears for the period from 24.9.2012 till recent date was paid earlier as per Govt.orders for which I.Tax has already been assessed and paid.
But the arrears now paid pertain to earlier years.Hence the I.Tax for this arrears has to be apportioned to the respective earlier years and the I.Tax deducted at source now requires to be refunded.
Request let me know how to go about to allocate the arrears now paid not pertaining to this year to the earlier respective years and pay the income tax and claiming the excess deduction made at source.
PAN AVWPS9620D NAME SUKUMAR SAHA , ITR FOR THE YR 15-16 SUBMITTED SEPT-15 BY ELECTRONICALLY BUT TILL THE DATE MY REFUND HAS NOT RECEIVED. MY MOTHER IS VERY ILLNESS, HELP ME, GIVING THE REFUND. PH NO 9732155081, uttamsss@rediffmail.com
SIR I HAVE NOT GET MY REFUND TILL NOW WHILE I HAVE RECEIVED THE CONFIRMATION SMS/MAIL FROM ITR DEPT. FOR RECEIVING OF ITR RETURN BEFORE 1 MONTH
Regarding I.T return for the year 2015-16. I have submitted my rectification data to cpc Bangalore against u/s143(i) of the i.t. act 1961( communication reference no. CPC/1516/A$/1522930511 (Demand identification no. 2015201537065371585T no referfence has been received so far.My PAN card No. is ABAPG4631J
Hi,
You can get the money directly credited to your bank account. You need to raise a refund reissue request and make the necessary changes. I can help you with as well. please mail me at ca.malkeetpadam at gmail dot com or call me at +91 99159 73593
Regards
CA Malkeet Singh
Sir,
I have received an email from CPC IT dept. saying money has been refunded via cheque to my address but I have not only left the city but also the country. How do I get back my tax refund money then? Please help urgently as I am very worried.
Thanks.
Sir
My PAN no. is AZJPS2786B.ONCE I RECEIVED SEC143/1 NOTIFICATION OF AY 2010-11. I DEPOSITED THE AMOUNT. NOW I AM RECEIVING MAIL OF SEC 245 NOTICE FROM iNCOME AX BANGLORE FOR AY 13-14,AY 15-16, AY 12-13. AND I AM NOT ABLE UNDERSTAND AND ALSO NOT ABLE TO CONACT BANGLORE ON PHONE. PLEASE HELP
Sir
My PAN no. is AZJPS2786B.oNCE i RECEIVED SEC143/1 NOTIFICATION OF ay 2010-11. I DEPOSITED THE AMOUNT. nOW I AM RECEIVING MAIL OF SEC 245 NOTICE FROM iNCOME AX BANGLORE FOR AY 13-14,AY 15-16, AY 12-13. AND I MA NOT ABLE UNDERSTAND AND ALSO NOT ABLE TO CONACT BANGLORE ON PHONE. PLEASE HELP
HOW TO TALK CUSTOMER CARE IN CPC? WHAT IS THE MATTER OF PUT YOUR PAN IN PLACE OF DATE OF BIRTH…….PLEASE ANYONE WHO KNOWS…..MAIL ME ON ARYAN.SOLUCKY@GMAIL.COM
Incometax refunds ,panno;cjspp7477d sbi account no:20151606189
Sir
I yet to get refund for Assessment year2014-2015, the amount is 66,910. I have incurred business loss due to november and december 2015 chennai floods, please I request to consider my refund at your earliest.
Pan-AADPM1800B
E.filing no–339771010280814
Thanking you
Hi,
I had filed the IT for AY 2015-16 through incometaxindiaefiling.gov.in and had e-verified my return using Aadhar card. However, on 3rd Jan, I received a SMS (no emails though) with below text
Non receipt of ITR V for PAN: AFHXXXXX3P, AY: 2015 at CPC, Bengaluru. Pls submit on or before 31st January 2016 else return will be invalid
What should I do here? I can be reached on 9591307004 if you would like to help me.
Thanks in advance.
Naveen
I have submitted Income Tax return for the Assessment Year 2015-16 But the refund amount has not been determined as yet even after a lapse of five or six months. My PAN No. is ATHPR9986L. My Ack No. is 20020487251. Pl do needful in the matter.