To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Hello.
For ITR for AY2015-16, i should have used my Form 16 (FY2014-15) instead i used the one for FY2013-14.
I received a Outstanding Demand Payment notice to which i filed a new Rectification ITR.
Did i do this correct? From my FY2014-15, i should have recieved an Income Tax Refund. But i do not know the current status, since Oct 2015 it shows me Successfully e-Verified.
I have submitted Income Tax return for the Assessment Year 2015-16 But the refund amount has not been determined as yet even after a lapse of five or six months. My PAN No. is AXMPS3429A. My Ack No. is 774921230040915. Pl do needful in the matter.
Dear Sir/Mam,
This is for your kind information that, I am already sent my ITR-V through Speed Post 2 times No.EN316691426IN dtd.01.09.2015 and EN373733552IN dtd.07.10.2015 but your department had sent a massage Non- receipt of ITR-V till date it will be submitted on or before 31st January2016 otherwise it will be invalid. At this time what I can do in this regards. My PAN No.AKLPB4449H.
Thanks
PRADIP BHUNIA
I did not send IRV. i got an SMS from ITDCPC, “Non receipt of ITRV for AY:2015 at CPC, Bangaluru. Pls submit on or before 31st January 2016 else return will be invalid”
Issue: No mention of mode of submission, either post or by visiting CPC office.
DEAR Sir/Mam ,
My Husband MR. SANDEEP RAMRAO GODAM Having PAN NO ALWPG5683L , had filed the incomtax of YR 2015-2016 with the saving account which is currently closed , so the refund amount get rejected by the bank .Now he want to update new ac details for refund process again.We need your help for updating new ac details
Dear sir the following issue is my problem how to solve it please guide me.
NECS 2521785844 Account has been closed – Electronic credit rejected by the bank of the assessee as the account number provided to the ITD has been closed. Contact your assessing officer for change in account details and fresh release of refund Dec 9, 2015
Dear Sir,
To,
The Income Tax Department (CPC)
Post Bag No.1, Electronic City Post Office
Bangalore-560100
Sub: Request for resent of income Tax refund cheque for A.Y 2010-2011,
Ref.No.CMPP6853559
(Speed Post Ref.No. EA690733723 IN)Dt 19.04.2011
PAN No. AAACU3395D
Respecter Sir,
With reference to above subject we have filed our income tax return for A.Y. 2010-2011, as per Tax refund website it is found that due to shifting of my new address Refund Cheque returned back to your office.
Please see the above mentioned Refund status & Please send Refund Cheque to OUR new Address given below.
Our Present address:-
Ultex Plast Coat-Pvt ltd
A-3 Shree Mangal Garden Aprtment
Mumbai Agra Road
Indira Nagar Cidco Nashik
Dist.Nashik Maharashtra
422009
Mo.9422504069
Our Bank Account No. : 31212815980
Name of the Bank : STATE BANK OF INDIA
e filing ack no 694771580220815dt22/08/2015.
CPC SENT A LETTER REF NO CPC/1516/C15/100089637117 DT 30/09/15
PAN NO AALPV0369A
I filed return at Nagaur but CPC has transferred return at Moga (Punjab)as my pan no AALPV0369A showing jurisdiction at Moga however I am filing returns from A.y 12-13,13-14,14-15 and 15-16 at Nagaur.All refund orders have been received by me except A.y 15-16.I requested by speed post on 13/10/15 to ITO ward I Moga to transfer my file at ITO w.no 2 Nagaur Raj 341001 and change PAN jurisdiction NAGAUR RAJAS Nagaur Raj is my native place and living at Nagaur since 10/12/2011. please guide me what will I do to transfer the file from Moga Punjab to Nagaur Raj
Dear sir,
I am mrs. priya h. malgunkar i completed ITR 2013-14 and 2014-15 but my Refund not processed. My Pan No is aqapm4945n and Date of Birth is 03/09/1977. Please reply me.
Youre faithfully
mrs. priya h. malgunkar
Dear sir,
I am surendar Hiware completed ITR 2014-15 and 2015-16 but my Refund not processed.
My Pan No is BPJPS1302C and Date of Birth is 01/01/1979. Please reply me.
Youre faithfully
Dear sir,
I am surendar Hiware completed ITR 2014-15 and 2015-16 but my Refund not processed.
My Pan No is BPJPS1302C and Date of Birth is 01/01/1979. Please reply me.
Youre faithfully –
Sir,
I am ANEETHA BAI N P,Tax payer,with PAN AEKPA4032J.Icannot receive my refund amount due to incorrect address.My new address is SREYAS,HARINAGARCOLONY,MADIYOORKUNI,KALPETTA,WAYANAD,KERALA,PIN-673121.MyA/C No.is
40205100109973 with KERALA GRAMIN BANK,KALPETTA BRANCH,IFSC code;KLGB0040205.
Kindly credit the refund amount either by cheque to the present address or by transfer to my Bank A/C.It is convenient to me,if you can,to credit to my A/C.
This year most of Individual have filed there income tax return online.And on website there is no progress in Income tax Refund Status.
How can we inquire about our Income Tax Refund of Assessment Year 2014-2015 As there is no information in Income Tax Department regarding Refund of Income tax returned filed online.can i use call centre service as mentioned on your website for ITD. – See more at: https://taxguru.in/income-tax/bangalore-income-tax-department-central-processing-center-cpc-but nat recipt my ngo refend my ngo PAN no AAATA7667F & ACKNOWLEDGEMENT nO. 363592781230914 FILING DATE-23/09/2014
PLESCE RIFUND MY NGO TAX
REENA CHAUDHARY
PRESIDENT
AVADH SEVA SANSTHAN
sir,
Myself Bhupendra Pal Singh PAN number AGWPS9216J still not received my ITR refund for the assessment year 2014-15. Plz give me status of refund.
Thanks & regards
sir,
Myself Dharam Pal Singh PAN no. AFMPS7543D still not received my ITR refund for the Assessment year 2014-15. Plz give me status of refund.
Thanks & regards
sir,
Myself Bhupendra Pal Singh reside in Jaipur and my PAN number AGWPS9216J but still not received my refund of 2014-15 till date. Plz give me status of my IT refund.
How to apply FORM NO 13 in online for claiming exemption from tds?
Dear sir,
I am Ganesh Hiware completed ITR 2014-15 and 2015-16 but my Refund not processed.
My Pan No is AEMPH8439L and Date of Birth is 09/06/1982. Please reply me.
Youre faithfully
Ganesh
I am a Central Govt employee. Total income is from salary.
I efiled my return ITR 1 first time for FY 2012-13(AY 2013-14). Idid a mistake and not entered housing loan interest paid to bank in Sl.2- income from one house property- . This resulted in raising an income tax demand under head 143 1a. I sent one manual return( hard copy with form 16 copy) to CPC . No rectification shown . I filed my ereturn for AY 14-15 & 15-16. For AY 15-16 there is a refund. I have received an email on dt 20/10/15 giving :
Subject- Intimation under section 245 of income tax act 1961.
The refund so determined will be adjusted against the Outstanding demand as shown in table if no action taken within 30 days of receipt of this notice u/s 245 .
My main question is- How to revise/rectify( I mean under section- ?) my efiled ITR 1. For AY 2013-14.
Dear IT Dept,
I have e filed my return ( salaried) on 9th sept 2015 under BHXPB8571J & EXPECTING MY REFUND OF ABOUT 19,500 . The cpc bangalore has already received my E filing copy. I am not able to understand how many days & months IT dept will take for the refund. Kindly refund my refund as it is already 65 days are over.
Regards
Basavaraj
I am Sidheshwar Vishwakarma having PAN Card no ADXPV6890M and having problems in assessment of 2010-11 and letter has been to pay amount. Letter Ref. no. CPC/1415/A1/1436675334.
We have requested through email to Change my IT jurisdiction Bangalore to Jamshedpur.
Request you please advise what is to be done.
Thanks & Regards
Sidheshwar Vishwakarma
07544000896
Hi Sir/Madam,
My Name is Ruben Kumar Chouhan PAN No.AECPC0594H I have not received my refund for the Assessment year 2015-2016 . kindly let me know when can i get my refund from the Income Tax Department. Please look into this and process my refund cheque/ECS at the earliest.
Thanking you,
Ruben Kumar Chouhan
PAN # AECPC0594H
Mob. No.09412247700
SIR, MY CLIENT IS WRONGLY GETTING INTIMATION U/S 245 FOR A.Y 2015-16, WHEREAS THE I T R SHOWS REFUND. THE REASON SHOWS DEMAND OF A.Y.2012-13 BUT THE DEMAND WAS PAID WITH RETURN OF INCOME BUT THE CREDIT WAS NOT GIVEN IN THE ORDER A.Y. 2012-13, HENSE THE DEMAND IS WRONG BECAUSE IT IS NOT ENTERED IN COMPUTER DATA OF C P C, NOW WHAT SHOULD I DO TO REMOVE THIS DEMAND, PLEASE HELP ME TO SHOW THE PROCEDURE. THANK YOU.
Hi Sir/Madam,
My Name is Rahul Ghanshyam Walde PAN No.ACRPW3122C I have not received my refund for the Assessment year 2015-2016 . kindly let me know when can i get my refund from the Income Tax Department. Please look into this and process my refund cheque/ECS at the earliest.
Thanking you,
Rahul Ghanshyam Walde
PAN # ACRPW3122C
Mob. No.08446449774
Hi Sir/Madam,
My Name is SRINIVASA MURTHY.C PAN No.AWOPS2592R I have not received my refund for the Assessment year 2015-2016 . kindly let me know when can i get my refund from the Income Tax Department. Please look into this and process my refund cheque at the earliest.
Thanking you,
SRINIVASA MURTHY.C
PAN # AWOPS2592R
Mob. No.9448430211
Sir,
I have submitted my ITR form on 21.07.2015 with Acknowldegement No. 615282090210715 and I have not received the refund till date. Though my other colleagues recd .Its already three months over
regards,
ashish
Hi,I missed filing It for the assessment year 2013-2014 and I received a letter from Income tax dept to do the same and to acknowledge it in Compliance page. I submitted the Complaince. However I was unable to do efiling in Income Tax site since the efiling date for assessment year 2013-14 has already been over. So i filled a blank ITR form with my details and sent the signed ITR-V form twice to CPC. The status says that the post has been delivered. But I didnt receive any acknowledgement yet from CPC. Can anyone advise me on this?
Sir,
My refund of Rs 11,256 for assessment year 2013-2014 has been returned to you due to the non updation of address & Bank account. I have sent you KYC & cancel cheque along with application on 19/08/2015 by courier at ” CPC, POST BAG NO.1 ELECTRONIC POST OFFICE, BENGALURU – 560100. But still not received any reply , refund or mail.
Kindly reply me in above matter. My PAN NO is. AMUPS1161J.
Regards.
Sir,
I have submitted my ITR form on 28.08.2015 with Acknowldegement No. 727781860280815 and Communication Ref. No. CPC/1516/G4/138849716. I have not received the refund till date. Kindly give response about the refund.
regards,
G. Chandrapal
I have sent the ITR V form to CPC, Benagluru not once twice.
But the portal says that the form is not received.
First time by speed post having consignment number ET034804413IN ON 12TH Sept. and again on 27th by speed post as well as ordinary post.
Their portal needs to be updated on real time basis.
What is the recourse left for me.
Refund
I M ABDUL LATIF AZIZ,I M A LOCO PIOLOT,IN C.R.L.Y. NGP.I M HAVING A PROBLEM,BECAUSE MY REFUND 2014-2015 IS NOT RECEIVE BY SOME PROBLEM,MY PAN NO.IS-ACOPA3497R.
MY ACCOUNT NO.IS-870410100018839.
IFSC CODE-0008704.
BANK OF INDIA MAHAL BRANCH NAGPUR MAHARASHTRA 440002
sir
Toll free no 1800 425 2229 is useless
there is no executive
I had e verified my return 2015-16 but my refunds was ont credited on till 25-09-2015 my pan NO is avupp0443k dob 21-05-1985 please reply sir
thank you
sir
I am efling 2015-16 on 19-07-2015 but my efling was defeated and agen i am apply efling on 08-08-2015 but my refunds was ont credited on till 25-09-2015 my pan NO is arhpk5622q dob 10-02-1987 please reply sir
thank you
Hi Team,
My PAN No.is CXUPK0467L .Filled my revised ITR through e-filling on 28/072015 for assessment year 2015-16.My e-filling revised acknowledgment No.627769740280715.My date of Birth is 27/10/1990.I have not received refund till now,so I request to check & send my refund money at the earliest.My Mobile No.is 9993027230.
I dont know why it is getting delayed a lot.
Regards,
Durgesh Mathuriya
Respected Sir,
I have already filed ITR-I for A Y 2014-15 & A Y 2015-16 by using online utilities. But till date not received any Refund in this regards. Refund amounts are Rs. 4580/- and Rs. 3140/- respectively Assessment Year. Online E-Filling acknowledgement no 597365930090715 for AY 2015-2016 and Online E-Filling acknowledgement no 630035560290715 for AY 2014-2015.
Waiting for your fast and valuable reply.
Thanking you.
Yours Faithfully
Bhanubhai K Chavada
I have already filed ITR-I for A Y 2014-15 & A Y 2015-16 by using online utilities. But till date not received any Refund in this regards. Refund amounts are Rs. 4580/- and Rs. 3140/- respectively Assessment Year. Online E-Filling acknowledgement no 597365930090715 for AY 2015-2016 and Online E-Filling acknowledgement no 630035560290715 for AY 2014-2015.
Waiting for your fast and valuable reply.
Hi Team,
My PAN No.is AHDPG2309J .Filled my revised ITR through e-filling on 26/08/2015 for assessment year 2015-16.My e-filling acknowledgment No.717667190260815.My date of Birth is 01/07/1983.I have not received refund till now,so I request to check & send my refund money at the earliest.My Mobile No.is 9619218072.
I dont know why it is getting delayed a lot.
Regards,
Sanjay Gupta
Sir/Madam,
My PAN No.is ABMPM2464R.Filled my ITR through e-filling on 09/7/2015 for assessment year 2015-16.My e-filling acknowledgment No.598049160090715.My date of Birth is 05/12/1947.I have not received refund till now,so I request to check & send my refund money at the earliest.My Mobile No.is 9414057387.
SUDHA MATHUR
i have filed e return itr-4 under pan no.AAFPH0132D on 10/12/2014 in response to that i have received a massage on my registered mobil ie 9322402652 stating that under u/s 245 notice was sent to you on 17/04/2015.however i wish to inform you that no such notice was received by me till date. pl send email urgently to take follow up action in this regard.my e-filing acknowledgement no is 441886600101214
thanking you
regards
shivshankar g.hedaoo
Sir
My name sandeep recently i have got a call from a web site called magicart.in they said that you have been selected for our Lucky draw .They said to get that lucky draw you need to purchase any item from our site then i made a purchase of 8000. Then they said that you got 95000 rupees of lucky draw amount. After that they called me and said you need to pay 16.5% tax amount that means 15500 then i understood that i was trapped .Then i said you deduct 15000 amount from 95000 price money .They said it is tax amount it should be paid first and then. Then they said the amount you paid will be refunded then i hesitated to pay the amount i asked why you people are giving me 95000 then they said there will be tax benefit to the company. Then i said cancel my order and refund my amount then they said there is no such policy in our company then i was totally got struck is this is real or it is fraud company should i proceed legally to get my 8000 back please help me sir
Thank you
CPC while processing refund for 2014-15 in March 2015, adjusted outstanding of Rs3000/- of AY 2012-13 ( Tax return for AY 2012-13 had been filed manually at Delhi). I applied for rectification under 154 to A.O. Delhi. AO Delhi have issued rectification order and the revised demand is only Rs 20/- Pl advise how to claim back the excess amount of 2980/- adjusted by CPC in 2014-15 refund.
R P AGGARWAL
Dear Sir
PAN NUMBER DOES NOT EXIT
WHAT I WILL DO
PAN NO -ADRPJ2260M
D/O/B- 22.07.1962
I received an intimation for failure of refund processed at CPC. As per the procedure for reissue request, I am asked to log on and give CPC reference number of 10 digits as given in the intimation. However, the CPC reference no. given in the intimation is of 11 digits. When I call up toll free number and key in this 11 digit number, it says that number is invalid. Thus, I am unable to proceed further. No e-mail can be sent as there is no e-mail address. How to contact IT office and get refund? I am frustrated and feel helpless. Can any one guide?
Hi,
My mother in law sales one property in 2012, she paid 2 lak for income-tax. how to get back that amount. please email me. it will be very helpful.
AQYPC5750D Kindly refund as soon as possible
To
The Asst. Commissioner of Income Tax,
CPC, Bangalore.
Dear Sir,
Re: PAN No: ADSPB6117G
Assessee: Shanthala Keshava
Ay: 2007-08.
You have been adjusting all my refund amounts against the arrears demand for which the rectification order u/s 154 has been passed by ITO. The order has been communicated to you on several occasion since 2011 but you continue to appropriate my refunds which is not acceptable to me, latest being for the AY 2014-15 vide your communication dated 01.08.2015. Now I demand all my refunds with interest.
Since the matter is pending with you for more than 5 years, I am looking forward for your immediate action.
I had received defective notice u/s 139(9) with acknowledgement number 678023000180815. I have checked and it is my mistake I did not enter Education cess in total tax. But I have paid total tax.
It was typo mistake. Now I have corrected XML and as suggested in document when I am trying to upload in eFile section “e-File in response to notice u/s 139(9). It is asking for name, year and acknowledgement number. when I enter name = ITR 1, year = 2015-16 and acknowledgement number = 678023000180815. It does not not let me do. It shows error please enter details shown in notice. But I am already entering correct details. Please help in uploading ITR as soon as possible. I see issue with website not letting accepting correct information sent in pdf file.Also when I am entering reference number for rectification it shows invalid number.
Thanks
Munish
708787994
Kindly refer to Abhishek Godara Says:09/03/2015 At 11:06 AM. I have received SMS & email on 02-09-2015 for PAN AAAHG1936P stating that Refund initiated by CPC failed for AY 2015-16 for want of mandatory fields – IFSC Code, Bank Name Account Number, Type of Account’ : If these fields were not available on ITR 2A, one will NOT be able to upload the ITR. I really do Not understand the issue. I cannot ask for re-issue without intimation under 143(1). I have NOT received the same by email. If I place a request at efiling portal it shows “NO Intimation available”. The eReurn status shows that ‘ ITR Processed and refund intimidated to Refund Bankers on 18/08/2015.
SOMETHING WRONG AT CPC
Hi,
I had filled ITR 2A form and refund was initiated but yesterday I got a message and mail citing that details in of my account were wrong, when I tried to initate refund reissue request, it is asking me CPC number adn acknowledgement number, but I have not received any such number either in mail or mobile number.
Please guide.
Regards,