To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
Sir,
My name is Jacob George an NRI from Dubai. I filed ITR for AY-2015-16 through clear tax. I got the ITR-V from after submission. But my PAN number and the efiling acknowldgement number are missing in the form.
I want to retrive the form. When I tried to register e-filing account, I am getting the message that my account is alrady created. I have not done it. To access it, I do not have the password aswell.
Can you help in in this regard to access my e-filing account number. My PAN is AMDPG5338A.
I tried many times to access the Bangalore office through customer care phone number +9180-2650-0025. No response. line get disconnected. I do not have an email address of income tax depatment – CPC.
what is the cpc toll free number regarding efiling password
How to transfer my file from CPC to AO
Hi Team,
I have entered a wrong bank details for my refund status , kindly let me know how to change the bank details for my current year ITR returns.
I called to customer care for my status but i am not able to get connect to it .
Regards,
Sanjay Gupta
We have sent our refund vouchers to CPC Banglore for change of bank details, but neither we have not yet received our rectified refund vouchers nor any response from CPC. CPC even can’t give us status of our vouchers. I want to know the status of my registery post which was received on 21.07.2015.
My refund for the Assessment Yr 2014-15 yet not credited in my Bank A/c and after cecking the refund status showing reason wrong bank account no.
I request to provide CPC reference NO. for the same as I have not yet received any letter from your office.
MY PAN IS ALPPV0330A 2014-2015 MY REFUND PLEASE ISSUE THE FURTHER HOSPITAL TREATMENT USEFUL MY SITUATION IS VERY VERY BAD SO HELP BY B.VADIVELAN
Sir,
Bhola Sankar Rudra’s PAN no. ACUPR1550N,& Mobile no. 9883352900.
Thanks,
B. S. Rudra
Sir,
I have sent my ITR-V against PAN No.ACUPR1550N on 07.08.2015 to CPC,ITD Bangaluru for E-verification but not yet receive any e-mail/message acknowledgement receipt from your end till today i.e. 17.08.2015.Please tell me what should I do now.
Thanks,
B.S. Rudra
Kolkata, West Bengal.
our firm Taraiya Agencies prop Anupam taraiya pan-ADHPT4044P is not recvd tds refund of A.Y. 2014-15 after several reminder and complaints to call center and local IT deptt. The refund stop due to wrong demand of tax AY 2013-14 mistaken by local IT deptt Jhansi-up. They agreed but the procedure linger on between it benglur & local it deptt. kindly help out if possible.
Sir,
I have submitted complete ITR-1 for the financial year 2014-15 last year but CPC is demanding outstanding tax showing challan no not matching, but form-26AS clearly shows tax was deposited to my account.Then my question is if amount is deposited to my account then why income tax department is claiming the amount.
Few minute ago I raised a complain to income tax department for correction.
Can we get justice.
My pan no ACWPL1530G.
Regards,
Dipankar Layek
Respected sir I have submit my ITR-V AY-2014 at meerut U.P. income tax office on 30-07-2014. My PAN No. AFIPD3291B.
ANIL KUMAR DASS
I, have already posted my ITR V. THROUGH SPEED POST. but i have not received email acknowledgement and the status of my return. pl.exploit.
While filing Return for AY 2015-16, I observed an old Demand for AY 2004-2005 for Rs 231. I made payment of that demand thru eBanking immediately on 21 July 2015. BSR Code 0202970 Challan No 02029762107201500382.
On 27th I got a CPC communication by eMail showing an Outstanding demand for the same year of Rs 108. I checked on the Income Tax web site. That also shows the same demand.
When I paid all the outstandings on 21st July 2015, this demand was not seen. What is this demand now for? and how do I pay thru eBanking?
For 2004-05 payment there is no provision in the ePayment under what clause I pay the money to Bank, which Form do I use.
Please clarify.
I posted signed ITR V for AY 2015-16 to CPC Bangaluru for self & wife in seperate covers dropped into same letter box on 4/07/2015 from Vadodara. Whereas my wife got receipt acknowledgement for 13/07/2015 for her ITR V, status of my ITR V remains as NOT RECEIVED. What do I do? Wait further or resend another copy of ITR V (ACK No. 589629610030715 dt 03-07-2015). Kindly advise please
Very old case of AY 2004-2005, PAN AARPG2425J
My demand number (DIN) 2009200451009098852T for AY 2004-2005 was cleared at AO level and system at AO was updated – this means system at AO is showing nil demand. However when I log in in my account, I still notice above DIN for AY 2004-2005. Why?
Because of this very old case, my refund for AY 2014-15 is kept on hold.
Could you please look into this case & help. I was told CPC (O) system is still not updated. It is true? Whom should I follow-up. Local AO or CPC Bangalore?
I have filed revisted IT Return ITR-2 – Pan No. APQPS1165K for the AY 2014. I have received the acknowledgement vide receipt No.577943180160165.
Return uploaded on 16.06.15, Aknowledged on 22.06.15, whereas the processing not yet started. Those who were filed they received refund, whereas mine is still pending. Kindly chek and confirm, why delay.
i filled the return on 21-03-2015 but the cpc is not come
the ITRV send 4 times please tell me what the reason
From, Dated : 23-06-2015.
P.LAKSHMI KANTHAMMA,
PLOT 104, H.NO.3-112/3/A,
SRINIVASA NAGAR,
KOMPALLY, HYDERABAD-500014
To,
Income tax Assessing Officer,
INCOME TAX DEPARTMENT,
CENTRAL PROCESSING CENTRE,
POST BAG NO.1,
BANGALURU –560100,
KARNATAKA.
Sir,
Sub: Payment of Outstanding Tax Demand for the A.Y.2013-14-Reg.
Ref: 1) My PAN_AKIPP1159P_DIN(Demand Identification No) 2013201337054641395T.
2) Your Intimation U/S. 143(1) of I. T. Act, 1961.No. CPC/1314/A4/1328260698.
With reference to my above mentioned PAN for the Assessment Year 2013-14, an outstanding demand of Rs. 990/- was raised by you under above referred intimation.
In reply we have paid the above said tax demand of Rs. 990/- through BSR Code No. 0360743. Tender Dated 23/06/2015 Vide challan No. 90091
Xerox copy of challan is also enclosed for your perusal.
Kindly acknowledge us.
Thanking you,
Yours faithfully,
(P.LAKSHMI KANTHAMMA)
Encld: Xerox copy of challan
CC To Income Tax Department, Income Tax Towers, A.C. Guards, Mehdipatnam, HYDERABAD-
For one our client,We need to file ITRs for AY 12-13, AY 13-14.But while filing through online it is not accepting & saying that Due date has been finished.Even manually also the respective IT office is not accepting as income is more than Rs.5 Lacs.Now what is the remedy for this.Please suggest me fastly.
Ram Pratap.S
For one our client,We need to file ITRs for AY 12-13, AY 13-14.But while filing through online it is not accepting & saying that Due date has been finished.Even manually also the respective IT office is not accepting as income is more than Rs.5 Lacs.Now what we is the remedy for this.Please suggest me fastly.
Ram Pratap.S
sir
i have e filed my income tax for 2013-14 and 2014-15 i have to get refund for both years , sent two signed orginal acknowlagement cpc ,i checked my status that orginal acknowlagements have already been received by cpc but my refund was not credited to my account
my PAN NO:AEVPG3943F
MY ACC NO 2013-14 :55464710031315
MY ACK NO 2014-15 :562704460030415
RESPECTED SIR,
I HAVE FILED MY INCOME TAX RETURN VIDE RECEIPTS NO.207684150020714 DATED 02/07/2014 FOR A/Y.2014-2015 CLAIMING REFUND OR RS.7.317/-WITH WRONG QUOTING BANK ACCOUNT 11155181272 INSTEAD OF 11155133759.TODAY I CAME TO KNOW THAT THE REFUND AMMOUNT OF RS.7,790/-HAS BEEN CREDITED WITH WRONG BENEFICIARY.KINDLY HELP ME AND REQUEST TO CREDIT THE SAME IN MY ACCOUNT 11155133759.WITH THANKS
SUSHIL KUMAR PATEL
KHARIAR
TDS Amount not received
Name: – Samson Lopes
Communication Ref No: – CPC/1415/G4/1037/18027
pan No: – ALIPL3641F
E-filing Ack No: – 273687610280714 dated 28th July 2014
Status: ITRV Received.
TDS Amount not received till today for the year 2014-15
Mobile: – 8884684111
My.PAN no is BGEPS1187H, I have not received the refund for FY2013-14/ AY2014-15, could you please inform why so much delay ??
– See more at: https://taxguru.in/income-tax/bangalore-income-tax-department-central-processing-center-cpc-helpline-number.html#sthash.J1bh7q4W.dpuf. PLEASE INFORM ME MY EMAIL ID-sunilsingh4995@gmail.com
Dear Sir/Madam,
we have received the Income Tax Refund for our PAN No. AEPPV8165E in last Month 18.04.2014 but our bank a/c. no. was wrong on cheque then we again re apply for re issue of refund in last month i.e. on 20.04.2015 but till date we have not received the cheque almost more than one month is over but there is no reply.
kindly take necessary action.
Thanks & Regards,
Pravin Vasatkar
SIR,
I have filed my IT return for the assessment year 2014-15.My PAN number is AESPD9664F.I have submitted ITR file and it was recieved by you on 28-08-2014 and the fact was communicated to me.But so far my refund of tax claimed not recieved.Kindly look into the matter and communicate to me at an early date.
THANKING YOU SIR
Dear sir
I had summit e fling Income Tax refund 2014-15 by Tax Broker.
i have given my account no 094801000317, But wrongly credit 094801000948
How it is possible sir without check Pan card no. Name And account credit other account , please see attachment
And kindly me about this problem. PLEASE CONTECT as soon as possible
Thank,s
MOHD SALEEM RAZA
REWA (M.P.)
PAN NO AGTPR6726P
ACKNOWLEDGEMENT NO 490697250260215
MOBILE NO 09424336644
TO
THE ASST.COMMISSIONER OF INCOME TAX(CPC)
BANGALORE
Respected Sir,
Sub: NON-RECEIPT OFREFUND CHEQUE FOR A.Y.2013-14-REG
REF: REFUND CHQ.REFERENCE NO.CP15001321745-
SPEED POST REF.NO.EN07672947IN DT.12.05.2015.
MY PAN NO.AIWPA9136D (PROPRIETORY)
DUE TO CHANGE IN OUR OFFICE ADDRESS, REFUND CHEQUE WAS NOT
DELIVERED TO ME. SPEED POST RETURNED DUE TO REASON “ADDRESSEE MOVED” ON 14.05.2015.
REQUEST YOUR GOOD OFFICE TO ARRANGE RE-DESPATCH THE ‘REFUND CHEQUE’ TO MY HOUSE ADDRESS GIVEN BELOW:
PAVAN KUMAR AKA
(PLOT NO.105), D.NO.8-43/21/1, ST.NO.03, SRINIVASA COLONY,BODUPPAL,
UPPAL P.O., HYDERABAD-500 039, TELANGANA STATE
MOB.9908732868 / 88855 74445
KINDLY DO THE NEEDFUL & OBLIGE.
THANKS & REGARDS:
PAVAN KUMAR AKA
PAN NO:AIWPA9136D
HDFC BANK C.A.NO.0621 256 0000 440
BEGUMPET BRANCH, HYDERABAD
IFSC CODE: HDFC0000621
ANIL KUMAR YADAV
E-FILLING ACKNOWLEDGEMENT NUMBER 692464640280713.
PAN NO: AAYPY6976B.
YEARS 2013-14 PLEAS ..ACKNOWLEDGEMENT OF RECEIPT OF ITR-V PLEAS SEND THE E-MAIL ID SKY401819@GMAIL.COM
Respected sir,
My father, Bharat Prasad Singh (Pan no.-AFSPS2500N, DOB- 23.11.1947) had submitted his extra tax for the financial year 2012-13 through bank challan, but by mistake, assessment year written was 2011-12. Again tax was paid for the year 2012-13. The amount deposited earlier we could not retrieve. Please guide me how i can retrieve the amount.
Dear Sir,
My PAN CARD NO. is AWLPS6511K. My Income Tax return was filed in July and refund should have come by now, but I have not yet received my refund.
I request you to kindly inform the status of my refund and when I am likely to get the refund.
Thanks and Regards
R.K.SAXENA
(RAMESH KUMAR SAXENA)
My consultant says he had payed my TDS for the financial year 2013-2014 and had provided me form 16A. But when I try to file my returns, the TDS is not reflecting against my PAN. When checked with my employer he told he had misspelled my name and have corrected it now. It had been 30 days till now. But it is still not resolved.
Hi,
I have received a letter from CPC, Bangalore as I have claimed for my income tax refund and the letter states that the refund has been adjusted towards AY 2008-2009 for which I have paid all the outstanding amount. On top of all these, still it says I have an outstanding. How to get the statement for it and whom I need to contact for solving this problem. My PAN number is AGWPR4293G.
Please help me on this.
Thanks,
Ganesh Kumar
To, MrPradeep,A/C, CPC My PAN ABGPT0206N
Dear Sir, I had written to you on 19-1-15 followed by reminder of 23-3-15 for additional refund ofRs 2950 as there happened to be difference between the FD interest certificate(Rs.43480) given by canara Bank and the 26As showing Rs 29150. Income under Other sources therefore comes down which results in an additional refund of Rs 2950. No reply so far. I will request for immediate action as the issue is pending for a long time. My e-file A/C No: 198334610210614. Your Ref: CPC/1415/A1/1428044940.
A/Y: 2014-15
M.Y. Thote, 7, Aboli, Law College Road, Pune:411004
Dear sir,
My PAN NO. AKAPP3936E. I have not received Refund for Financial year 2013-14 – Assessment year 2014-15 (Refund RS. 55000/-) till date. Refer to my E-Filing Acknowledgement Number :405262330101114 and Date: 10.11.2014. so please send me my refund as early as possible in bank a/c. So far no message received for the refund status on email or Mobile number. Please revert as soon as possible.
Thank you,
from Mr Manjunath Poojary
(M) 9892268139.
:
11/04/2015 at 11.30 AM
Dear sir,
My PAN NO. AGOPB4062D I have not received 2013-14, Assesment year 2014-15 Refund (RS/- 18989) Still date. so please send me my refund as early as possible in bank a/c. also no message received for the refund status. Pls. early soon as possible.
Thank you,
from
DR. M.P.BHARDWAJ
(M) 8882272668, e-mai ID- drmpbhard@gmail.com
Mehul Shah says:
10/04/2015 at 11.30 AM
Dear sir,
My PAN NO. BMEPS5959K I have not received 2014-15 Refund Still date. so please send me my refund as early as possible in banl a/c. also no message received for the refund status. Pls. early soon as possible.
Thank you,
from
Mehul Shah
(M) 9328274845, 9662723730
Dear Sir,
As I have not received my refund of 2014-15 till date.I had completed all the formalities regarding this process.It was rejected due to incorrect Account Number. Hence rectification has been made. My Pancard No.- ALGPA4830K. A/c. No- 005610200005271.
Waiting for your valuable feedback..
Regards
Prashant Agarwal
Dear All,
I submitted my return 2014-15 PAN No AMMPT4616K, but we not received my refund and no comunication from CPC, we try for theee time but the same request was rejected / failed
please look in to this and resolve the issue and process the refund by cheque payment
your valuable feedback is awaiting
My name is CHARANJEET SINGH MY PAN NO.ANMPS4208D I.TAX REFUND FOR ASST.YEAR 2014-15 NOT RECEIVED IHAVE FILED MY I.T.R 25.07.2014 PLS.REPLY
Dear Sir,
We are unable to file the return for the assessment year 2013-2014 due problems in registering the DSC and contacted so many times CPC but their suggestions never worked. What is the alternate. We are in Tax Audit Case. The changes in Partnership is the cause of delay.
Kindly advise.
Sridhar
INDIA POST DOES NOT ACCEPT FOR SPEED POST MAILS HAVING POST BAG NUMBER. THEY WANT FULL ADDRESS. PLEASE INFORM.ALSO PRINT IT INFORM ITR-V
i have not received my refund for 2014-2015 so far pls reply to assist to send my refund
thanks
Dear Sir
good day
my name is bhabatosh mishra from bhubaneswar my return has not recieved so far pls advice when i can receive the my claim pls let me know
To
The Income Tax Department-CPC
Post Bag No.1,
Electronic City Post Office,
Bangalore.
Respected Sir,
Sub: Request for Refund
Ref : PAN No. BBUPK6883P
I filed my return through e filing, so let me know about the TDS refund status for the A.Y. 2014-15 & also I have receved an SMS & Mail from ITR-V at Centralized Processing Center,Bangalore, ITR for AY 2014-15 Ack No 202993010260614
Kindly consider my request and arrange to send the refund amount as soon as possible.
My mobile nos-9595213003
Thanks.
Dear sir,
My PAN NO. ADJPN7043C i have not received 2013-14 Refund so please send me my refund as early as possible
Thank you,
from
Sudhir Nagarkar
Please send asst. order 2013-14 along with refund. why the case as not been detrimend shown on income tax sight of Pooman Chudhary I.T PAN NO. AQRPS4864P and ack. no. 244231380220714 Dated 22-7-2014.
DEAR SIR, IT IS INFORM TO YOU THAT I HAVE NO RECEIVE TDS REFUND ASSESSMENT YEAR 2014-2015. WHEN I HAVE COMPLETE ALL FORMALITY . PLS REPLY ANSWER AS SOON AS POSSIBLE. PAN NUMBER AUXPK9018R CONTACT NUMBER 9818199057
DEAR SIR,
IT IS INFORM TO YOU THAT I HAVE NO RECEIVE TDS REFUND ASSESSMENT YEAR 2012-2013.
WHEN I HAVE COMPLETE ALL FORMALITY .
PLS REPLY ANSWER AS SOON AS POSSIBLE.
PAN NUMBER AUXPK9018R
CONTACT NUMBER 9818199057