To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
DEAR SIR,
IT IS INFORM TO YOU THAT I HAVE NO RECEIVE TDS REFUND ASSESSMENT YEAR 2012-2013.
WHEN I HAVE COMPLETE ALL FORMALITY .
PLS REPLY ANSWER AS SOON AS POSSIBLE.
PAN NUMBER AYCPD9846R
CONTACT NUMBER 09837501801
Dated: 17-02-2015.
Dear Assessing Officer,
Sub: Request to re-issue the refund amount-Reg
Ref: 1) My PAN# AYUPM4775E_A.Y. 2014-2015
2) Your Intimation U/S 143(1) of IT Act,1961 No. CPC/1415/A4/1423857323 & Refund Sequence No 7274628715.
With reference to the above, I am thankful for the completing the assessment and awarding the refund for Rs. 8,170/-.
But as per TIN web, I received message that Paper refund was cancelled with the reason others. Contact your assessing officer for fresh release of refund.
In view of the above reason, I request your good selves to release the refund amount and do needful.
Yours faithfully,
(METHARI SUGREEVA)
My address,
METHARI SUGREEVA
1-45, GHANAPUR VILLAGE
POTHIREDDYPALLY MARPALLY (MANDAL)
RANGA REDDY
TELANGANA 502210
INDIA
Dated: 05-02-2015.
Dear Assessing Officer,
Sub: Request to re-issue the refund amount-Reg
Ref: 1) My PAN# AYUPM4775E_A.Y. 2014-2015
2) Your Intimation U/S 143(1) of IT Act,1961 No. CPC/1415/A4/1423857323 & Refund Sequence No 7274628715.
With reference to the above, I am thankful for the completing the assessment and awarding the refund for Rs. 8,170/-.
But as per TIN web, I received message that Paper refund was cancelled with the reason others. Contact your assessing officer for fresh release of refund.
In view of the above reason, I request your good selves to release the refund amount and do needful.
Yours faithfully,
(METHARI SUGREEVA)
My address,
METHARI SUGREEVA
1-45, GHANAPUR VILLAGE
POTHIREDDYPALLY MARPALLY (MANDAL)
RANGA REDDY
TELANGANA 502210
INDIA
I have receved an SMS from TD-ITDCPC, ITR for AY 2014-15 Ack No266568360270714 has been processed at CPC Order u/s 143(1) will be sent by email. But the same is not received till today.
I have received an SMS of 30 Dec 2014That ITR for AY- 2014-15 Ack No 266568360270714 has been processed at CPC Order u/s 143(1) will be sent by e mail.But the same has not been received till today.
Sir/Madam
I received an SMS from TD-ITDCPC saying that a Notice was sent to you on 11-OCT-13 for AY 2013. No response is received for this notice. Pls take follow up action as given on the notice.”
But I have not received any such notice. Kindly send the notice again to my e-mail id: kanchan.chakraborty@rediffmail.com
My PAN : AEPPC 2729H
Best regards
Kanchan Chakraborty
Mobile no: 8469423504
Sir/Madam
I have received an SMS stating that, ‘Notice u/s 245 was sent to you on 11-OCT-13 for AY 2013. No respons is received for this notice. Pls take follow up action as given in the notice.’
But I did not receive any such notice. Please send it again to my e-mail address: kanchan.chakraborty@rediffmail.com
Best regards
Kanchan Chakraborty
From,Sunita Sharma
Dear Sir,
I have received an SMS of 15.01.2015 frorm TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 03.011.2014 for AY 2014-15. No response is received for the notice.
Pls take follow up action as given in the notice”. But I have not received such an intimation.
In this connection I have not received any notice from your department. I request you to kindly send me the notice again to my email id:
v_msharma@yahoo.com or sabinca@gmail.com ;
Mobile: 09001290640
PAN no: AXTPS6950K
Sunita Sharma says:
23/01/2015 at 17.03
From,
Sunita Sharma
Dear Sir,
I have received an SMS on 15.01.2015 form TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 03.011.2014 for AY 2014-15. No response is received for this notice. Pls take follow up action as given in the notice”.
But I have not received such intimation.
I request you to kindly send me the notice again to my email id: v_msharma@yahoo.com or sabinca@gmail.com as early as possible.
Regards.
Sunita Sharma , B-123-B, Mangal Marg, Bapunagar, Jaipur 302015 rajsthan
Mobile: 9001290640
PAN no: AXTPS6950K -central-processing-center-cpc-
P. S. kudnar says:
01/20/2015 at 4:12 PM
From,
Shri.P.S.Kudnar
Dear Sir,
I have received an SMS form TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 7- Non.2014 for AY 2014. No response is received for this notice. Pls take follow up action as given in the notice”.
But I have not received such intimation.
I request you to kindly send me the notice again to my email id: kudnarp@gmail.com as early as possible.
Regards.
Shri.P.S.Kudnar
Flat No.8,Tushar CO-OP.Housing Socity Kalanagar, Opposite reliance petrol pump, Dindori Road, Nashik-220004
Mobile: 9822448968
PAN no: APZPK3753L
From,B.Paramasivam
Dear Sir,
I have received an SMS form TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 30-JAN-14 for AY 2013. No response is received for the notice. Pls take follow up action as given in the notice”. But I have not received such an intimation.
In this connection I have not received any notice from your department. I request you to kindly send me the notice again to my email id:bpssivam@gmail.com as early as possible.
Regards.
B.Paramasivam Mobile: 09894280929
PAN no: AKQPP9681C
We have received an SMS form TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 13/05/2014 for AY 2014. No response is received for the notice. Pls take follow up action as given in the notice”.
But We have not received such an intimation. We request you to kindly send me the notice again to our email id: sapcollege@hotmail.com
From,
Anil R Pawar
Dear Sir,
I have received an SMS form TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 12-Oct-13 for AY 2013. No response is received for the notice. Pls take follow up action as given in the notice”.
But I have not received such an intimation.
I request you to kindly send me the notice again to my email id: anilpharma123@gmail.com as early as possible.
Regards.
Anil R Pawar
Mobile: 09823983856
PAN no: ASIPP1703D
Dear Sir,
I have received an SMS form TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 16-Oct.-14 for AY 2014. No response is received for the notice. Pls take follow up action as given in the notice”.
But I have not received such an intimation.
I request you to kindly send me the notice again to my email id: gopalakrishnatalasila@yahoo.com as early as possible.
Regards.
Dr. T.E.Gopala Krishna Murthy
From,
V. Justus Bernard
Dear Sir,
I have received an SMS form TD-ITDCPC that reads, “Notice u/s 245 was sent to you on 20-feb-14 for AY 2013. No response is received for the notice. Pls take follow up action as given in the notice”.
But I have not received such an intimation.
I request you to kindly send me the notice again to my email id: vjbernard@rediffmail.com as early as possible.
Regards.
V. J. Bernard.
Mobile: 09495235317
PAN no: AATPB6501E
Sir, i have received message from ITDCPC that they have sent notice u/s 245 on 17-08-2014, but till date i have not receive any notice kindly send the notice once again
I have received a message to my mobile No 08374066755 intimating that reply for Notice under section 245 issued on 29.1.2014 for the assessment year 2013 has not been received and take follow up action immediately.
In this connection i submit here that i have not received any notice from your department. pl send copy of the notice to the above mail immediately.
Regards,
S.Praveena
08374066755
PAN NO AHPPP2397B
Respected sir,
I Ramesh B Kediya,C/o Sachin Sales & services, Jalna has filed Income tax return for AY 2013-14,having CPC/1314/A4/1429794176 with PAN:ALHPK5221H (DOB:-09/03/1954) was having refund with refund sequence no.7311509387, but this incometax refund failed to deliver to me because postman was unable to find the address.
So I request you to send me again this refund on same address.
Thanking You.
Yours Faithfully,
Ramesh B Kediya
To,
Income Tax Dept -CPC
Banglore
( Sub- Request for Refund the A.Y 2014-15)of PAN NO – AHMPR4540H
Dear Sir
with ref to above request , I have to inform you that I have filed My Income Tax Return For A.Y. 2014-15 , Vide Acknowledgement No 242740830210714 on dated 21st July 2014, ITR-V Received on dt 04th Aug 2014. Till date I have not received Refund Payment Of Rs 25390/- + Interest Due
You are requested to refund amount as early as possible
All information Regarding Address , Bank account details, email address , Contact No is correctly submiited along with ITR-V form
Hope I will Get Reply soon
Regards
Ved Prakash Raturi
Dear Tax Payer,
I would like to please inform you that incase of PROCESSING or REFUND related issue/problem, please contact on +919999424251 or kundan_021@live.com.
Thanks
CA. Kundan Kumar
Hello. : +919999424251.
+911122732368.
Dear Assessing Officer,
Sub:Inquiry for Non-Receipt” of ITR V within 180
Dear sir/madam
I sent ITR V but not rich 180 then i got mail from Tax Dep. As “Subject: Non-Receipt” of ITR V for PAN AQXXXXXXM and AY 2014 at CPC Bangalore. Please submit at the earliest. Then I sent again but late more then 180
Now tax department sent it back me not any comment on letter
What to do now ?
I am not paying any tax but fill-up return
I am working company myself looking taxation tds e -filling having one doubt. i.e. in tds return party having two names but pan number same.
in return we corrction made e-filled party asking form16a e-flling date is 24-12-2014 return belongs to quater3 fy 2013-14. still I will not able to generate 16a from traces. the return status shown Status available at CPC
that meas what ? party pressuring for form 16a
Dated: 05-01-2015.
Dear Assessing Officer,
Sub: Request to re-issue the refund amount-Reg
Ref: 1) My PAN# AYUPM4775E_A.Y. 2014-2015
2) Your Intimation U/S 143(1) of IT Act,1961 No. CPC/1415/A4/1423857323 & Refund Sequence No 7274628715.
With reference to the above, I am thankful for the completing the assessment and awarding the refund for Rs. 8,170/-.
But as per TIN web, I received message that Paper refund was cancelled with the reason others. Contact your assessing officer for fresh release of refund.
In view of the above reason, I request your good selves to release the refund amount and do needful.
Yours faithfully,
(METHARI SUGREEVA)
My address,
METHARI SUGREEVA
1-45, GHANAPUR VILLAGE
POTHIREDDYPALLY MARPALLY (MANDAL)
RANGA REDDY
TELANGANA 502210
INDIA
I have filed Income Tax Return for AY 2014-15 on 28.07.2014 in ITR-2. The acknowledgement number for the same is 271150800280714. I was informed that the return had been transferred out of CPC to the Jurisdictional assessing officer. The jurisdictional AO has still not received the return as has been ascertained from him. Kindly transfer the return at the earliest to the concerned Jurisdictional AO so that my return may be processed and refund due to me may be given.
SIR/MADAM,
PLS CLARIFY THE FOLLOWING.
1)IF SALARY INCOME IS BELOW THE TAXABLE LIMIT.
(A) DO WE HAVE TO FILE THE I.T. RETURN
(B) IF THE ASSESSEE IS FEMALE & NO EXPENSES FOR HER BUT STILL THE TOTAL EARNING IS THE BELOW TAXABLE, WHAT SHE HAVE TO DO.
(C) I.T. IS ACCEPTING THE FILING OF THE RETURN.
(D) IF NOT RETURN FILING IS REQUIRED, IS THERE ANY SELF DECLARATION.
Dear Sir
My PAN AMGPB7271G
A revised Incom Tax return for Assesment year 2/3/14 was submitted on 24/3/14 by my Advocate Romesh Kumar Malhotra & LUV Malhotra of Chandigarh, with a further reminder request on 8/12/14, for a refund of Rs.576,690/=, and we do not appear to have received neither the refund voucher nor any reply in the matter. Please look into the matter and forward the refund voucher or remit the proceeds direct into my account with Axis Bank, Sector 35, Chandigarh.
Your early attention to the matter will be highly appreciated.
Regards – S S BEMBEY
Reminder
To,
Income Tax Dept -CPC
Banglore
( Sub- Request for Refund the A.Y 2013-14)of PAN NO – ABJPG0272A
Dear Sir
with ref to above request , I have to inform you that I have filed My Income Tax Return For A.Y. 2013-14 , Vide Acknowledgement No 737295320050813 on dated 5th Aug 2013 , Till date I have not received Refund Payment Of Rs 31660/- + Interest Due
You are requested to refund amount as early as possible
All information Regarding Address , Bank account details, email address , Contact No is correctly submiited along with ITR-V form
Hope I will Get Reply soon
Regards
Jayant Hiraman Gajare
– See more at: https://taxguru.in/income-tax/bangalore-income-tax-department-central-processing-center-cpc-helpline-number.html#comment-1220038
Resp. Sir
Assistant commissioner,Income Tax(CPC) Banglore
I would say my Income tax refund send my bank your end, but my bank not received because related bank not in bombay office.
so kindly prepared the bank draft or cheque against Pan no AGQPP9030R AND CPC NO CPC/1415/A1/1416726152 AND DATE BIRTH 10/04/1962.
Thanks with regard.
(Kshir Sagar Pandey)
Ashrey A – 187 eldico uddyan IInd R.B.L. Roa,Lucknow
Mobile No. 7408736710
Mr Pradeep .S Asst Comm I.Tax Dept Bangalore
Subject: “Non-Receipt” of ITR-V for PAN AAZPR9943Eand AY 2014-15at Income Tax Department -CPC, Bangalore – Reminder.
Ref:- E-filing Acknowledgement Number 398898550011114 dated 01-11-2014, CPC – Communication Reference No: CPC/1415/G7/141038826.
Dear Sir,
Please refer my TDS Statement (latest)in your website26AS,you will see one company M/s PMDIMENSIONS TAN no:MUMP24376C has shown Rs 12,78,650/- as consultancy fee paid(incl 12.36% ser.tax). Whereas actually they have deposited only 10,000,00/-in the f.y13-14.They have not paid me so far payment shown in sl no1&7.With great persuasion and Filing a Summery Civil Suit against this firm in July2014,I got them deposited the entire TDS amount 1,27,865/- only last month.The case is under Mumbai City Civil Court no 100965 0f 2014.The 1st hearing is on27th Jan2015.Therefore I was waiting for Court Decree if they deposit additional 2.78lakhs then I will also revise my Return and pay additional tax for the unpaid amount.As an alternative Shall I revise my return excluding the above amount and submit to I.Tax for refund of excess TDS paid by the company M/s PM Dimension.Please advise me my action.Regards,
M N RAY
9930021960
8758437809
Dear. Sir,
I sent all document. by speed post as your required.
PAN N0-AOPPP0224A
SPEED POST NO. ED378004136IN Date 30/04/2014
To
The ITRO-V-Income tax CPC
Dear, Sir/Madam
I am Gloria Pal. I was submitting my ITR Refund file every years. But Assessment Year 2009-2010 2010-2011 and 2011-2012. I would not received any refund till now. I am sorry for that time no body received the cheque at my present of address. That time I was not available at my house. The post man return back to ITR office. So I am request to you kindly help me. I am sending also ACKNOWLEGEMENT photo copy by speed post. And sending also canceled cheque bank details
My account no is. 160010100154956 AXIS BANK LTD,E-146,SAKET, NEW DELHI,PIN:110017
IFS CODE-UTIB0000160
1. ACKNOWLEGEMENT no. 2422001961. Year 2009 – 2010 Rs, 5,344
2. ACKNOWLEGEMENT no. 207899670290311.Year 2010 – 2011 Rs, 5,297
3. ACKNOWLEGEMENT no. 344167540270212.Year 2011 – 2012 Rs, 4,739
SPEED POST NO. ED378004136IN Date 30/04/2014
ED2574038551N.Date. 20/082014 Acknowledgement 270383500280714
ED378050060IN Date.14/10/2015.Acknowledgement 207899670290311 with Form 26AS
ED378050189IN Date.14/10/2015.Acknowledgement 344167540270212 with Form 26as
this letter has been sent oby speed post on 19/11/2014.no reply yet
//reference your notice on .2011201010055849603T on 18/08/2011.
i was serving in Indian army i.e. central government. all the taxes have been debited by the PAO(ORs) EME Secunderabad at sources and then issued form no.16 to me through IRLA for the year 2010-11.
in the view of the above the question does not arise to pay the outstanding demand amount Rs22770/- as given in the notice .
please clarify how the tax workout to be Rs22770/-as outstanding demand.
as per form no. , Rs/- has been deducted at source from income chargeable under the head salaries (Form no.16 copy attached for ready reference )
reply as soon as possible.
Dear Sir,
I was filling IT return on 30.07.2014. E-Filling ack No.: 286442190300714.
ITRV received: 21.08.2014.
PAN NO.: AEPPN0721A.
But till date refund not received.
I have paid for my refunds in All India refun d dept, some people called me and made me believed to pay an amount of 96000/- day by day and they told that my money has blocked now and they will transfer the money only if I had some 25000/- in the accoun t. They are calling from Delhi. Their numbers are Rahul-01165095112, Jhanavi-01165250246, shinghania-01165095115, bhatia-01165250591, kapadia-01165250647. Please catch these fradluents and give them punishment. I have been fooled till now and I dont have a hope that I will get back my money.
Regards,
T.SRINIVAS-09761685771
Dear Sir/Madam,
I have not filed my IT returns for the last few years and have recently started working again.
I am now required to submit a letter which would confirm that have not filed any Income Tax return for a while.
Please advise on how can get hold of this proof. Many Thanks.
Dear Sir,
MY ITR-V return receipt is not being received at IT department, Bangalore for the assessment year 2014-2015. I sent it 2 times already via speed post and then later by normal post.
I am unable to understand the reason why it is not being received. Speed Post sent on 27th September, the status shows that it has been delivered.
Regards,
Neha
PLEASE INCOME TAX REFUND AY 2014-2015 PAN NO.AQBPS3593B
i have filied return of income for the asst year2014-2015 on july 2014
my pan no is AAPPB6404N DOB-17.04.1953 I HAVE CLAIM REFUND OF RS 68830/- BUT I HAVE NOT RECD REFUND AMOUNT PLEASE CHECK STATUS
MY PHONE NO 9448336849
dear sir,madam
mera naam ashish hai maine apna tds 2014-2015 apply kiya tha but
5 month se jayada ho gaye hai abhi tak mera refund ka check nahi aaya
mera pan num ANQPA1107R hai plz send me msg on my email id
ashishmehandirata7244@gmail.com
The Income Tax Department-CPC Bangalore.
espected Sir,
Sub: Request for Refund for the year 2011-2012 Ref : PAN No. AMQPD8312A E-FILING ACKNOWLEDGEMENT NUMBER: 315409320171111 (Refund status) Check No. CMPQ908182 status Expired Cheque-refund voucher cancelled. the refund voucher was not deposited for encasement within 90 days late for revived. Issue me a new check. . CONTACT NO: 9736371394. mail: rkondal9@gmail.com
THANK YOU. Devraj
sir,
My father is BCCL (CIL) employ….can you tell me which ITR form will choose to submit income tax
dear sir,madam
mera naam ashish hai maine apna tds 2014-2015 apply kiya tha but
5 month se jayada ho gaye hai abhi tak mera refund ka check nahi aaya
mera pan num ANQPA1107R hai thankyou
Hi,
Can anyone please give me the Income tax department mail id.
Its urgent.
Thanks & Regards,
Sonam Agrawall
Sir
My pan No. Is AOBPB9888C I have NoR Received MY Ttds Refund Cheque Sir pls tel me what is that it almost 3-4month old…
Tarun Bhatnagar
tarun.bhatnagar1985@gmail.com
Thanx
Sir
My pan No. Is AOBPB9888C I have NoR Received MY Ttds Refund Cheque Sir pls tel me what is that it almost 3-4month old…
Tarun Bhatnagar
tarun.bhatnagar1985@gmail.com
Hello All,
Can someone guide me how & where can i find the CPC Communication Reference Number ?
Refund Sequence Number ?
Am in the process of raising request to re issue refund check kindly guide me
Thanks & regards
Sir, My PAN No. is AJXPS5360H . Acc to your SMS dated 25/10/2014 sent cheque is not received yet.(ref.no.T021000407 . for A.y. 2014-15)
ADDRESS-Rajwant Singh,S.O-Chanan Singh,V.P.O Makhan Windi,distt.Amritsar,Punjab
. Thanking you
Hello,
Has anybody got any success in reaching to CPC folks on the phone numbers provided in the site. I have been trying for last 2-3 hours to get answers to my queries but phone is always in a busy mode as if somebody has put the receiver down.
thanks
Rohit
Sir, My PAN No. is AJXPS5360H . Acc to your SMS dated 25/10/2014 sent cheque is not received yet.(ref.no.T021000407 . for A.y. 2014-15)
ADDRESS-Rajwant Singh,S.O-Chanan Singh,V.P.O Makhan Windi,distt.Amritsar,Punjab
. Thanking you
Sir, My PAN No. is AJXPS5360H . My I.T.Refund cheque returned undilivered (ref.no.T021000407 . for A.y. 2014-15)
ADDRESS-Rajwant Singh,S.O-Chanan Singh,V.P.O Makhan Windi,distt.Amritsar,Punjab
. Thanking you
Account has been closed – Electronic credit rejected by the bank of the assessee as the account number provided to the ITD has been closed. Contact your assessing officer for change in account details and fresh release of refund
Unable to get any any way to update email Account on poratal