Government of India

Ministry of Finance / Department of Revenue

Central Board of Direct Taxes


Dated- 26th March 2015

D.O.F No.Dir.(Hqrs.)/Ch.(DT)/39(2)/2015


Dear Principal Chief Commissioner/Principal Director General

Please refer to this office letter F. No.Dir.(Hqrs.)/Ch.(DT)/39/2010 (Vol.III) dated 19th March 2015 regarding review of public grievances received through CPGRAMS by Hon’ble PM on the fourth Wednesday every month by interacting with the GOI Secretaries under the PRAGATI Programme through Video-conferencing enabled by data and geo-informatics/visuals.

The status of pending public grievances with the Income Tax Department was reviewed by Hon’ble PM yesterday through video-conferencing with Revenue Secretary and the undersigned. During the meeting, the Hon. PM expressed dissatisfaction about delays in responding to public grievances by our Officers as well as about the harassment meted out to the taxpayers and officious behaviour of our Officers. He was assured that redressal of public grievances is one of our priority areas in the interim Central Action Plan for the First Quarter ie, (April,2015 to June,2015) of the FY 2015-16 which has laid down the following timelines for disposal of public grievances as under:

(a) 30th April, 2015 for Grievances pending for more than one year as on 31.3.2015 .

(b) 7th June, 2015 for Grievances pending for more than 60 days as on 31.3.2015 .

In view of the above assurance and the fact that the Hon. PM will be personally monitoring status of public grievances on a monthly basis through PRAGATI programme, redressal of public grievances must take utmost priority in you work plan. I shall be grateful if offices under your jurisdiction are instructed to respond and attend to public grievances on top priority. If need be, Officers may be directed to conduct special drives to dispose of the public grievances pending with them so as to achieve the targets as per the Interim Action Plan 2015-16 noted above. Any breach of the timeline will be viewed seriously and accountability will be required to be fixed for such failure.

I hope, your efforts in this regard will help us report a much better position of disposal of public grievances in the next PRAGATI meeting.

With Best Wishes

Yours Sincerely

(Anita Kapur)

Chairperson, CBDT &

Special Secretary to the Government of India

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