Government released New ITR filing portal on 7th June, 2021 for improving efficiency of IT Portal, best user interface and better user services. However, since the day of its launch, portal is facing many problems/errors like unable to File ITR on New Portal, unable to do EVC (E-verify) of ITR, non launching of schema of ITR Forms, facing error in registration of PAN/TAN, unable to opt for New Tax Slab Regime in ITR, non auto population of 26AS data in ITR, Filing of Form 15CA & CB not enabled, getting error in registration of Digital Signature on IT Portal, inactivation of PAN, unable to download ITR filed for current & past assessment years, unable to submit ITR in response to notice u/s.148, & so on. Further portal was calculating late Filing Fees inspite of ITR due date extension till 30/09/2021. In this article, I have tried to cover up most of the issues commonly being faced & there suggested resolutions.
1. Whether filing of ITR for AY 2021-22 started on New Income Tax Portal?
Yes, ITR filing has started on New IT Portal. Form ITR 1 & ITR 4 can be filed with both offline utility & online mode. Few of Taxpayer might still face error in certain menus, but generally it is being filed now.
2. Whether all the ITR e-Forms i.e. ITR 1 to ITR 7 have been released?
As per latest updated on Income Tax Portal, Common Offline Utility has been released on 02/08/2021 for ITR 1 to ITR 4, however for ITR 5 to ITR 7, the same is yet to be released.
3. Unable to download ITR-V & ITR Forms for past assessment years?
Initially option to download ITR-V & ITR Form was not working, It has started from last couple of days, however if you are still facing issue, one can try with Fast Speed Internet Connection or download in early morning time (i.e. before 9 AM)
4. How to opt for New Tax Slab Regime for Filing ITR?
In case you are filing ITR 3 or ITR 4, you need to e-file Form 10IE to opt for New Tax Slab regime. After filing Form 10IE, the same will be auto populated in ITR Form. Option to opt new regime is given in ITR 1 & ITR 2 itself.
5. How to file form 10IE on New IT Portal?
In case you want to opt for New Regime, before filing ITR 3 or ITR 4, you need to file Form 10IE by login to New Portal. Filing of Form 10IE has been enabled on Portal.
> Go to e-file
> Income Tax Forms
> File Income Tax Forms
> Persons not dependent on any source of Income (i.e. Source of Income not relevant for this form)
> Determination of tax in certain special cases (Form 10IE)
6. How to download Excel &/or Java Offline Utility for Filing ITR of AY 2021-2022?
W.e.f. AY 2021-2022, concept of releasing separate Excel & Java Offline utility for each ITR Form separately has been discontinued. Now improved common JSON Utility has released. As on now, Common Offline Utility for filing ITR 1 to ITR 4 has been released, which can be downloaded as under:
Downloads> Income Tax Returns>AY 2021-22>Common Offline Utility (ITR 1 to ITR 4)
7. Unable to e-verify ITR post filing of ITR?
Many taxpayers are unable to e-verify after filing of ITR as portal do not respond when you click on e-verify option being displayed against ITR V acknowledgement of AY 2021-22. You can try with following trick-
1. Log out of Portal (i.e. Don’t use ID & Password to login)
2. Go to Our Services
3. Click on e-Verify
4. Fill the details as per menu displayed as under-
5. ITR will be successfully verified Post OTP.
8.Best way to e-Verify the ITR?
In case you are filing online ITR through Official Website of Income Tax, then before submission of ITR, portal ask you to choose for one of the following options-
1. E-Verify Now
2. E-Verify Later
3. Speed post to Bangalore
Best way to choose is option 1 i.e. E-Verify now & do Aadhar OTP. This option is working successfully.
9. How to create signature file for registering DSC on new Income Tax Portal?
Concept of creating signature file for registering Digital Signature Certificate (DSC) has been discontinued on New Portal. Now you can directly register DSC by installing new DSC Management Utility i.e. emBridge from IT Portal.
10. How to register DSC of Partner of Firm or Director of Company for filing ITR/ITR Form of Firm /Company?
Partner / Director have to register DSC in his/her own Individual Profile with their own personal credentials. In case they are authorised signatory in Firm/Company’s IT Profile, then DSC will be automatically working in Firm/Company’s login
11. Form 26AS details are not automatically populated in New IT Portal?
While filing Online ITR form, Few of Taxpayers are facing error due to non-auto population of certain details of Form 26AS e.g. TDS/TCS/Advance Tax/Self Assessment Tax Challan details. In this case, you can manually download form 26AS and enter the details of TDS/TCS/Tax Deposit in ITR Form.
12. How to file ITR in response to notice u/s.148 for AY 2017-2018?
Few taxpayers who have recently received notice u/s.148 for AY 2017-2018, were unable to file ITR in response to notice. Option to file ITR has been enabled now in e-Proceeding Menu> File Response.
13. I am not registered on New as well as Old Income Tax Portal. Can I do it now?
In case you are already registered on old e-filing portal, then you need not to re-register as old assessees have been automatically migrated to new portal with same credentials. However, First time Register on Tax Portal has been enabled on New Portal and working smoothly now.
14. What are the different way out to File ITR on new Portal?
You can choose any of the following way to file the ITR-
1. Directly file Online ITR on New Tax Portal https://www.incometax.gov.in/
2. File ITR through Common Offline Utility available on New Income Tax Portal
3. You can also file ITR through Third Party Vendor software /websites, which let you file the ITR via their portal/software or generating JSON file through them & uploading it on new official website of Income Tax.
15. New Portal computing late fees for delayed filing of ITR of AY 2021-22?
Initially New portal was computing late fees on 01/08/2021 for filing ITR beyond 31st July, inspite of the fact that due date has been extended. However, the issue has been resolved now.
16. I have filed & e-verified my ITR but not received the refund till date. What can I do now?
Kindly check, whether Bank account selected by you for getting IT Refund has been pre-validated & EVC enabled on New IT portal. It ensures faster processing & credit of IT refund to your bank account.
17. Response to grievance on New Income Tax Portal is being displayed as “NA”?
Please check your registered email id as portal is not correctly displaying the response to the grievance but correct communication is being delivered by email response.
18. My Income Tax Profile is not updated upto 100% Level, but don’t know what’s incomplete. Can I file ITR without completing Profile to 100%?
Completing Income Tax Website Profile to 100% level helps in pre-filing most of the basic details while filing ITR. In case you are getting error in updation of Profile, you can choose to fill the details at the time of filing of ITR itself.
19. There are many other glitches in the new portal. What can be done?
Raise grievance at E-filing Portal with detailed facts and screenshot of the error.
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Author can be reached at casagargambhir@gmail.com for any queries, issues & recommendations relating to article. Any feedback for improvement would be really appreciated.
Disclaimer: The contents of this article are for information purposes only and does not constitute an advice or a legal opinion and are personal views of the author. It is based upon relevant law and/or facts available at that point of time and prepared with due accuracy & reliability. Readers are requested to check and refer relevant provisions of statute, latest judicial pronouncements, circulars, clarifications etc before acting on the basis of the above write up. The possibility of other views on the subject matter cannot be ruled out. By the use of the said information, you agree that Author / TaxGuru is not responsible or liable in any manner for the authenticity, accuracy, completeness, errors or any kind of omissions in this piece of information for any action taken thereof. This is not any kind of advertisement or solicitation of work by a professional.
Author Bio
portel not receiving my otp and evc….Got stuck up at e verify.
please help
Income Tax website is not open on my pc whereas it is opend and function well on other PC. what to do?
After trying for almost 100 times, i finally managed to file Form no 10IE on 14th August cos i want to opt for new tax regime but when i try to file ITR 4 the option to fill in the date and ack of form no 10 IE is disabled , today was my 20th try to file ITR 4 but i am unsuccessful , is anyone facing the same issue ?
still not able to save last page of form 10IE, did you face any issues like that?
YES …I am also facing the same issue and same problem in ITR3 …tried several times but I am helpless, do not know what to do and whom to ask. It has become a headache for me
I am also facing the same problem. I have tried at least 12 times but not able to fill data of form 10IE in the ITR-4. It seems that the App makers wanted to fetch the data in auto mode but later decided otherwise. Let me see how many attempts more are required to be successful.
there is problem in filling form 10IE in HUF cases only.
I have tried to EFile my ITR more than 32 times. Till validation there is no error. On submission I get he following Error message and unable to file:
“The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”
This is a Category A Error.
There is no basis for this error to come into picture as every detail is provided.
i m facing the same problem while verifying the return
how to resolve this error
To verify the errors just select then it will take to a page there you only have to select from drop in box whether income from house property, Dividend or other income just select as per type of income and save it
1.HUF DOI is correct in both PAN and Portal but showing DOI different in portal under PAN details
2 Though my LTCG less than Rs 1 lakh, it is showing tax for Less than Rs. 1 lakh
I am also getting same error of “date of incorporation of HUF mentioned in xml does not match with DOB/DOI of logged in PAN” again and again .Have you /anyone found any solution
I also facing same problem. when i filed HUF Return same error show that DOB/DOI Mentioned in XML Does not match with DOB/DOI of Logged pan.
what to do????
While registering the TAN, there is a PAN number but it was not entered by mistake, I Have Select Mistakely Exempt Organisation so, what is the solution?
The software does not allow both rows of Audit requirement as No while filing ITR 3. Is it a bug or am I missing something. I am not required to do any audit.
This pertains to filing IT returns using offline utility.
Tax not calculated at special rates of 15 & 10 % on STCG & LTCG: On Capital Gains from Equity / Mutual funds; The new portal does not calculate tax on Short term @ 15%; similarly for Long Term gains it does not calculate @ 10%. Infact the entire capital gain is booked for tax to be recovered under the normal rate. This inflates the Tax recovery – in my case by more than Rs 3+ lacs!!! (This is if you work out using excel for calculating tax)
Schedule SI under Part BB TTI is greyed out and so we cannot see how the Capital Gain tax has been calculated.
Is any one facing the same problem?
Hope Infosys is watching these comments.
There has been a huge dent on their credentials and which has severely impinged upon the Finance Ministry / this government. Such a mess is unpardonable !!!
I too face the same problem. My entire capital gains is under the normal rate not under 15% or 10% slab. Anyone found any solution to this.
I too facing the same issue. Schedule SI is grayed out with new tax regime(no details filled) and Form 10IE ack no also not getting populated. All capital gains(long and short) also treated as my regular income. It increases my tax and other penalties. Schedule VI NPS deduction also not considered. It is full of issues. Not sure how to file the returns.
Indeed this seem to be a common problem, which is basic check which should have been done by Infosys. Someone from Infosys said that it is technology and not tax expert. I do not understand why do they have BAs and without knowing domain how it can be developed and tested. 🙁
After enabling NetBanking through e-Filing Vault, on 1st Aug,2021 and then login through net banking directly or through IT log in portal,
my IT portal page displays my name although, but the page is not loading to display full contents for even 20 minutes.
Any advise welcome .I want to remove this Netbanking option from E filing vault, so that I can log in again using PAN and password
It would be prudent to continue old and new regime of filing income-tax return at least for AY 2021-22. Let it run optional till the new system is full proof and assesses are well conversant with new portal.
I have been filing ITR2 using offline utility. Today is 12-Aug-2021, still showing Rs.1000/- late fees.
Since I am an OCI, I do not have Aadhar. Is there an alternate method to get OTP to e-verify?
As mentioned by Author raise Grivances, raised but no satisfactory way,
I filed my itr I on 29.06.21 & started e filling throgh net bank after entering otp I simtted my itr, but due to portal problems could not be everfied, tried so many time up to 31 jully but system does not show e verified. Now a days I am trying to e verify my ITR system show you have tried do many times, try on tomaraw, This types again next day. What to do.
I filled my itr 1 on 29.06.21 but tried so many times e verification through net banking opt entered & submutting but could not be done. Now portal show sessages that you have tried maximum limits, try on tomorrow, same messages come tomorrow & tomorrow. Could not be e verified my ITR I.
Still unable to see rectification option on new Income Tax website portal. How to file rectification in response to tax demand notice?
Same issue happening with me. How this issue was resolved for you ?
In ITR-2, Schedule AMT & Sched AMTC are getting automatically selected and it does not allow me to de-select it.I tried both offline and online. Any solutions please ?
I have similar problem. Is your problem sorted out?
Can you provide details of resolutions where they are supposedly done. Interest is being shown for late filing beyond 31 Jul when the date has been extended to 30 Sep. If this is resolved, please provide details of how, in which version of the utility so that readers can try the resolution
Most deadly error now, is non-acceptance of TDS values
Error – In the return credit for tds has been claimed but the corresponding receipts/income has not been offered for taxation.
Suggestion – The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.
I am pretty sureI have entered all values correctly, I can see those in the json file as like this
{
“TaxDeductCreditDtls”: {
“TaxDeductedOwnHands”: 6750,
“TaxClaimedOwnHands”: 6750
},
“TDSCreditName”: “S”,
“TANOfDeductor”: “xxxxxxxxxxx”, (masked)
“GrossAmount”: 90000,
“HeadOfIncome”: “BP”,
“AmtCarriedFwd”: 0
},
However the return verification fails and I am stuck there for 2 weeks now.
Did you get any solution to this, as even I am getting the same error message, despite correct details are already being filled in.
can any one get solution? i also have same error
did you get any solution. I am facing same error
Cost of improvement with indexation not showing in final calculation of long-term capital gain in section 48.pl.help
Penalty of Rs 5000 U/s 234F is applied when return is prepared through offline utility.
Dear Sir,
Outstanding demand is shown even after payment and , challan details are displayed in 26 AS but new portal is still shows demand from march and now adding interest, also i responded back by disagree with demand and even after a month demand is there and no action taken. what needs to be done, please suggest.
Very helpfull article, Someone knows how to Login in Legal heir E filing Account (as in old Portal it was approved)
We are unable to file Form 10 IE. it is showing Server error. Is there any chance to file it ??
Unable to e-verify it..
Many issues.testers failed to their job.
I made plan under ICICI PRU LIFELINK WEALTH SP under ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED and got maturity value of Rs.4,96,901.72 during FY 2020-21 out of which Rs.18,634/- has been deducted as TDS.
Now, while filing tax return in the new programme of Income Tax for FY 2020-21 (AY2021-22) I am facing problem as how to show the maturity value and TDS value in the Gross Receipt/Income and under respective heads in the Schedules to get the tax benefits and to file ITax smoothly.
In the absence of details clarifications, I am unable to file ITax presently for AY2021-22.
Kindly do a favour
regards
P.K.Mohapatra
Checked today. Late fee is still being added. I tried to re-download and install the utility. There is no change.
I am a family pensioner. As per calculation the tax under new regime is more beneficial to me. My question is how to opt for new regime and file return. Whether form 10IE has to be filed before filling the return
Thanks for providing Many useful inputs about e filling portal. I am facing a problem. My wife(Pan AATPG3478P) Expired on 25.1.21. I registered myself as her authorised representative on the old portal. it was working but inbetween they revised the portal and new portal is not showing me as her authorised representative and her Pan number has also been deactivated. How I can file her income Tax return Please guide. Greviances lodged in new portal do not work. Please help.
Foolish planning. Enable the old portal till correction. Ideal time for launch new portal is Apr to May. Extend all due dates till 31st Match 2022.
Sir I have registered as legal heir in my login of my deceased and filed the return for AY 20-21 in the old portal and the details are not showing now in the new portal.
ITR filed for deceased assessee. Whether Aadhar OTP will be sent to deceased assessee or Representative assessee??
Very Well Explained.
SIR
ON E FILING IT IS SHOWING PLEASE ENTER NAME AS PER PAN DATA BASE. EVEN THE NAME IS BEEN ENTER AS PER MY PROFILE IT IS SHOWING THE SAME
Sir,
can we file ITR for AY 20-21 & 19-20
Sir. My bank aacount is not getting validated for the last one month. It shows ‘Validation under process’. I am operating upon Jammu amd kashmir Bank Limited. Plz adise me what to do next
I do not think efiling portal is working properly.Checked with Bengaluru IT office They are asking to wait I think instead of filing IT return better to wait This article is misleading and gives an impression that efiling is working with very minor issues
This page was very helpful in e-verifying ITR.
Validation of bank details pending last 1 month
Any resolutions on below issues:
1. Unable to put Refund reissue request.
2. UNable to reset password through forgot password using new DSC
screenshot attached mails done number of times, but no response from the department yet.
Your article is breathing some life into our LOST hopes about the new system. Let me try it out soon. Thanks .
Sir,
I am unable to find the new release of Json utility dated 2.8.21. In which ITR3 functionality is enabled. Can you please share link?
ITR-3 still not enabled.
It worked for for e-verify. Though there was a 10seconds silence after entering OTP, and then Boom, e-verification done. A simple everification process took 3 days for me to get done.
Thanks
NICE PROGRAM
Dear Sagar, You tried to explain. Thanks. But the fact remains that till now IT dept. unable to provide a solution by which people can file return or do any other work confidently. When such is state of affairs why shouldn’t professionals & businessbodies DEMAND IN ONE VOICE TO REVERT BACK TO OLD PORTAL and allow people to do compliance as they were doing.
In the meantime CBDT, ministry can form task force to take back new portal & check the new portal at back end from all aspects… How can such half cooked things be allowed to dump miseries to pubic at large.
SECONDLY ALL PENALTIES AND INTEREST ON LATE PAYMENT OF IT MUST NOT BE LEVIED.
True and extend all due dates till 31st March,’ 22. Unwanted move at the filing time of IT Returns. Launch ideal time is April to May. Foolish planning.
Horrible utility. Dumped on public without testing. Government should start paying public to test out their untested software. Infosys should return hard earned tax payers money back to government to create such a horrible software. “Intended to tone down my sentiments on public forum”
Very useful article, sir. Thank you.
In respect of manually filling in TDS/TCS details which are available on form 26AS but not auto-populated in the ITR, would this create any problem if the auto-population gets done at a later date before submitting the ITR? Would the system over-ride the manual entry or would it result in a duplicate of the manual entry?
GOOD ONE
Thanks for a very detailed article.
Kindly clarify one query – I have STCG on which 15% tax should be calculated but the TTI page is calculating it at the applicable slab rate (20%), it is not calculating tax on STCG at 15%, thus showing higher tax due. What to do?
*
I had sent a mail to the efilingwebmanager more than a week ago but there is no response yet..
This pertains to filing IT returns using offline utility.
Tax not calculated at special rates of 15 & 10 % on STCG & LTCG: On Capital Gains from Equity / Mutual funds; The new portal does not calculate tax on Short term @ 15%; similarly for Long Term gains it does not calculate @ 10%. Infact the entire capital gain is booked for tax to be recovered under the normal rate. This inflates the Tax recovery – in my case by more than Rs 3+ lacs!!! (This is if you work out using excel for calculating tax)
Schedule SI under Part BB TTI is greyed out and so we cannot see how the Capital Gain tax has been calculated.
Is any one facing the same problem?
Hope Infosys is watching these comments.
There has been a huge dent on their credentials and which has severely impinged upon the Finance Ministry / this government. Such a mess is unpardonable !!!
LTCG is being taxed at nominal rate even when amount is less than 1 lakh. Any solution for this?
Main issue is how to download acknowledgement?
For my HUF when I want to upload my ITR just after clicking my HUF PAN, I am getting error that PAN of person who has done e verification does not match with the PAN of authorised person. In fact I am the authorised person for my HUF giving my individual PAN in e verification. Any solution.
Kindly share the issue with new registration
Late filing is being computed n the offline utility mode even now .Refund is geeting reduced by Rs 5000. How to remove that late filing fees
Shutdown system and start again
SIR E VERIFICATION NOT YET POSSIBLE FROM PAST 25 DAYS. FILED FORM 4 ON 14.JULY.2021 AND NOT YET VERIFIED THE FORM DUE TO NOT RECEIVING THE OTP FROM THE PORTAL
Please revise return and submit again