Government released New ITR filing portal on 7th June, 2021 for improving efficiency of IT Portal, best user interface and better user services. However, since the day of its launch, portal is facing many problems/errors like unable to File ITR on New Portal, unable to do EVC (E-verify) of ITR, non launching of schema of ITR Forms, facing error in registration of PAN/TAN, unable to opt for New Tax Slab Regime in ITR, non auto population of 26AS data in ITR,  Filing of Form 15CA & CB not enabled, getting error in registration of Digital Signature on IT Portal, inactivation of PAN, unable to download ITR filed for current & past assessment years, unable to submit ITR in response to notice u/s.148, & so on. Further portal was calculating late Filing Fees inspite of ITR due date extension till 30/09/2021. In this article, I have tried to cover up most of the issues commonly being faced & there suggested resolutions.

1. Whether filing of ITR for AY 2021-22 started on New Income Tax Portal?

Yes, ITR filing has started on New IT Portal. Form ITR 1 & ITR 4 can be filed with both offline utility & online mode. Few of Taxpayer might still face error in certain menus, but generally it is being filed now.

2. Whether all the ITR e-Forms i.e. ITR 1 to ITR 7 have been released?

As per latest updated on Income Tax Portal, Common Offline Utility has been released on 02/08/2021 for ITR 1 to ITR 4, however for ITR 5 to ITR 7, the same is yet to be released.

Common Offline Utility (ITR 1 to ITR 4)

3. Unable to download ITR-V & ITR Forms for past assessment years?

Initially option to download ITR-V & ITR Form was not working, It has started from last couple of days, however if you are still facing issue, one can try with Fast Speed Internet Connection or download in early morning time (i.e. before 9 AM)

4. How to opt for New Tax Slab Regime for Filing ITR?

In case you are filing ITR 3 or ITR 4, you need to e-file Form 10IE to opt for New Tax Slab regime. After filing Form 10IE, the same will be auto populated in ITR Form. Option to opt new regime is given in ITR 1 & ITR 2 itself.

5. How to file form 10IE on New IT Portal?

In case you want to opt for New Regime, before filing ITR 3 or ITR 4, you need to file Form 10IE by login to New Portal. Filing of Form 10IE has been enabled on Portal.

> Go to e-file

> Income Tax Forms

> File Income Tax Forms

> Persons not dependent on any source of Income (i.e. Source of Income not relevant for this form)

> Determination of tax in certain special cases (Form 10IE)

Determination of tax in certain special cases (Form 10IE)

6. How to download Excel &/or Java Offline Utility for Filing ITR of AY 2021-2022?

W.e.f. AY 2021-2022, concept of releasing separate Excel & Java Offline utility for each ITR Form separately has been discontinued. Now improved common JSON Utility has released. As on now, Common Offline Utility for filing ITR 1 to ITR 4 has been released, which can be downloaded as under:

Downloads> Income Tax Returns>AY 2021-22>Common Offline Utility (ITR 1 to ITR 4)

Download Excel or Java Offline Utility for Filing ITR of AY 2021-2022

7. Unable to e-verify ITR post filing of ITR?

Many taxpayers are unable to e-verify after filing of ITR as portal do not respond when you click on e-verify option being displayed against ITR V acknowledgement of AY 2021-22. You can try with following trick-

1. Log out of Portal (i.e. Don’t use ID & Password to login)

2. Go to Our Services

3. Click on e-Verify

Click on e-Verify

4. Fill the details as per menu displayed as under-

E-Verify Return - Fill the details as per menu displayed

5. ITR will be successfully verified Post OTP.

8.Best way to e-Verify the ITR?

In case you are filing online ITR through Official Website of Income Tax, then before submission of ITR, portal ask you to choose for one of the following options-

1. E-Verify Now

2. E-Verify Later

3. Speed post to Bangalore

Best way to choose is option 1 i.e. E-Verify now & do Aadhar OTP. This option is working successfully.

9. How to create signature file for registering DSC on new Income Tax Portal?

Concept of creating signature file for registering Digital Signature Certificate (DSC) has been discontinued on New Portal. Now you can directly register DSC by installing new DSC Management Utility i.e. emBridge from IT Portal.

DSC Management Utility

10. How to register DSC of Partner of Firm or Director of Company for filing ITR/ITR Form of Firm /Company?

Partner / Director have to register DSC in his/her own Individual Profile with their own personal credentials. In case they are authorised signatory in Firm/Company’s IT Profile, then DSC will be automatically working in Firm/Company’s login

11. Form 26AS details are not automatically populated in New IT Portal?

While filing Online ITR form, Few of Taxpayers are facing error due to non-auto population of certain details of Form 26AS e.g. TDS/TCS/Advance Tax/Self Assessment Tax Challan details. In this case, you can manually download form 26AS and enter the details of TDS/TCS/Tax Deposit in ITR Form.

12. How to file ITR in response to notice u/s.148 for AY 2017-2018?

Few taxpayers who have recently received notice u/s.148 for AY 2017-2018, were unable to file ITR in response to notice. Option to file ITR has been enabled now in e-Proceeding Menu> File Response.

13. I am not registered on New as well as Old Income Tax Portal. Can I do it now?

In case you are already registered on old e-filing portal, then you need not to re-register as old assessees have been automatically migrated to new portal with same credentials. However, First time Register on Tax Portal has been enabled on New Portal and working smoothly now.

14. What are the different way out to File ITR on new Portal?

You can choose any of the following way to file the ITR-

1. Directly file Online ITR on New Tax Portal

2. File ITR through Common Offline Utility available on New Income Tax Portal

File ITR through Common Offline Utility available on New Income Tax Portal

3. You can also file ITR through Third Party Vendor software /websites, which let you file the ITR via their portal/software or generating JSON file through them & uploading it on new official website of Income Tax.

15. New Portal computing late fees for delayed filing of ITR of AY 2021-22?

Initially New portal was computing late fees on 01/08/2021 for filing ITR beyond 31st July, inspite of the fact that due date has been extended. However, the issue has been resolved now.

16. I have filed & e-verified my ITR but not received the refund till date. What can I do now?

Kindly check, whether Bank account selected by you for getting IT Refund has been pre-validated & EVC enabled on New IT portal. It ensures faster processing & credit of IT refund to your bank account.

17. Response to grievance on New Income Tax Portal is being displayed as “NA”?

Please check your registered email id as portal is not correctly displaying the response to the grievance but correct communication is being delivered by email response.

18. My Income Tax Profile is not updated upto 100% Level, but don’t know what’s incomplete. Can I file ITR without completing Profile to 100%?

Completing Income Tax Website Profile to 100% level helps in pre-filing most of the basic details while filing ITR. In case you are getting error in updation of Profile, you can choose to fill the details at the time of filing of ITR itself.

19. There are many other glitches in the new portal. What can be done?

Raise grievance at E-filing Portal with detailed facts and screenshot of the error.


Author can be reached at [email protected] for any queries, issues & recommendations relating to article. Any feedback for improvement would be really appreciated.

Disclaimer: The contents of this article are for information purposes only and does not constitute an advice or a legal opinion and are personal views of the author. It is based upon relevant law and/or facts available at that point of time and prepared with due accuracy & reliability. Readers are requested to check and refer relevant provisions of statute, latest judicial pronouncements, circulars, clarifications etc before acting on the basis of the above write up.  The possibility of other views on the subject matter cannot be ruled out. By the use of the said information, you agree that Author / TaxGuru is not responsible or liable in any manner for the authenticity, accuracy, completeness, errors or any kind of omissions in this piece of information for any action taken thereof. This is not any kind of advertisement or solicitation of work by a professional.

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  1. Dimple Ranka says:

    Sir I am not able to file form 10IE on portal till Submission OTP came but error come that Submission failed. I tried 20 to 30 times and not not while i want to delete draft it is not deleted on portal

  2. Rajesh Karamchandani says:

    Can anyone able to file form (10IE) new regtime in HUF case. we tried all thing like updating address, email, mobile number, pin code but we can not file form 10 IE in all HUF cases. when we file form 10IE error comes that “submission failed. invalied inputs.

  3. Munish says:

    I have Filled ITR 2. However, I am getting the following error when i am uploading the return
    “Kindly restrict the exemption u/s 10(14)(ii) to Salary as per section 17(1) – Prescribed Allowances or benefits granted to meet personal expenses in performance of duties of office or employment or to compensate him for increased cost of living cannot be more than Value of Salary as per section 17(1) at Sl.No. (ia)”
    The error points to the Rs 1200 CEA that i am trying to deduct .
    Please provide advise how i can resolve it.

  4. Barjinder kumar says:

    when i login income tax portal,fill my pan and password there message comes EVC sent to ur mob. and day by mistake I enabled EVC through bank,now everytime i have to login through EVC,is there any solution i may login without EVC.

  5. Kush Gupta says:

    DOB/DOI for my PAN ,HUF, is 01-01-0001 for so many new income tax portal, while filing iITR2 in online mode,it shows: As per profile in personal details DOB/DOI 01-Jan-0001
    In prefilled data/Preview Submit your return, DOB/Date of formation(DD/MM/YYYY): 01-Jan-1
    When compared to Pan ,in Profile , on new portal :
    DOB/Incorporation/formation as per profile 01-Jan-0001 and as per PAN 30-Dec-0001

    After completion of of validation of ITR-2 in on line mode. following errors come repeatedly (which cannot be rectified online )

    “ DOB/DOI mentioned in xml does not match with DOB/DOI of logged in PAN.”
    Which cannot be corrected online.

  6. Anon says:

    I have tried almost 20-30 times to e-verify but when I click on continue, nothing happens.

    Someone please give back all the hours I have wasted on their stupid website.

    I have tried every method, right from bank EVC to Adhaar to even Digital signature but each method getting stuck. When using digital signature it is saying it is expired but my DSC is valid till 2024. Also when I use Aadhar it says NOT linked but it is already linked and it shows linked on their own portal.

    If they expect people to file income tax returns at least they should make a properly functioning website.

  7. Rahul says:

    Schedule SI is not being filled in the new portal. As a result, an error message is shown as capital gains amount does not match with schedule SI. LT Capital gains are also calculated at 20% instead of 10% (that the other schedules show correctly). I first raised this with ITD 2 months ago – I’ve been trying for that long to file my ITR-2.

  8. LAKSMAN IYER says:

    Unable to do everification thru our services . Gto a message ” Error : The entered Acknowledgement number is not linked to the PAN entered in the database, please enter correct PAN”.. In another case, the otp generated , it took me everify section of IT portal .. please check this at your end

  9. Balachandar says:

    i have download e-verified acknowledement ,but in the view filed return shows “pending for e-verification”.when i try to e-verify it shows(0) items to e-verify.

  10. JOJI JACOB says:

    I am an NRI want to update my profile in ITR new portal, tried to update, OTP received in my email but not in registered mobile number. I lodged my problem with Grievance page of new ITR portal, no response so far. While it takes the number correctly, it does not take the country code and automatically defaults it to +91 (India) .
    This in turn creates all problems while attempting validation of bank accounts and e verification.

  11. Shasi says:

    Not able to verify form 10ba thorugh Aadhar otp authentication, error says enter valid values. Also not getting code to mobile if I try to verify through bank evc. Please help.

  12. ratan says:

    After trying for almost 100 times, i finally managed to file Form no 10IE on 14th August cos i want to opt for new tax regime but when i try to file ITR 4 the option to fill in the date and ack of form no 10 IE is disabled , today was my 20th try to file ITR 4 but i am unsuccessful , is anyone facing the same issue ?

    1. Anil Wadhwa says:

      YES …I am also facing the same issue and same problem in ITR3 …tried several times but I am helpless, do not know what to do and whom to ask. It has become a headache for me

    2. Anil Garg says:

      I am also facing the same problem. I have tried at least 12 times but not able to fill data of form 10IE in the ITR-4. It seems that the App makers wanted to fetch the data in auto mode but later decided otherwise. Let me see how many attempts more are required to be successful.

  13. T SRINIVASAN says:

    I have tried to EFile my ITR more than 32 times. Till validation there is no error. On submission I get he following Error message and unable to file:
    “The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”
    This is a Category A Error.
    There is no basis for this error to come into picture as every detail is provided.


    1.HUF DOI is correct in both PAN and Portal but showing DOI different in portal under PAN details
    2 Though my LTCG less than Rs 1 lakh, it is showing tax for Less than Rs. 1 lakh

    1. Kush Gupta says:

      I am also getting same error of “date of incorporation of HUF mentioned in xml does not match with DOB/DOI of logged in PAN” again and again .Have you /anyone found any solution

      1. Heena says:

        I also facing same problem. when i filed HUF Return same error show that DOB/DOI Mentioned in XML Does not match with DOB/DOI of Logged pan.

        what to do????

  15. Sahdev says:

    While registering the TAN, there is a PAN number but it was not entered by mistake, I Have Select Mistakely Exempt Organisation so, what is the solution?

  16. Ranjan says:

    The software does not allow both rows of Audit requirement as No while filing ITR 3. Is it a bug or am I missing something. I am not required to do any audit.

  17. Balendra says:

    This pertains to filing IT returns using offline utility.

    Tax not calculated at special rates of 15 & 10 % on STCG & LTCG: On Capital Gains from Equity / Mutual funds; The new portal does not calculate tax on Short term @ 15%; similarly for Long Term gains it does not calculate @ 10%. Infact the entire capital gain is booked for tax to be recovered under the normal rate. This inflates the Tax recovery – in my case by more than Rs 3+ lacs!!! (This is if you work out using excel for calculating tax)
    Schedule SI under Part BB TTI is greyed out and so we cannot see how the Capital Gain tax has been calculated.

    Is any one facing the same problem?

    Hope Infosys is watching these comments.

    There has been a huge dent on their credentials and which has severely impinged upon the Finance Ministry / this government. Such a mess is unpardonable !!!

    1. Shibin John says:

      I too face the same problem. My entire capital gains is under the normal rate not under 15% or 10% slab. Anyone found any solution to this.

      1. Anbu says:

        I too facing the same issue. Schedule SI is grayed out with new tax regime(no details filled) and Form 10IE ack no also not getting populated. All capital gains(long and short) also treated as my regular income. It increases my tax and other penalties. Schedule VI NPS deduction also not considered. It is full of issues. Not sure how to file the returns.

    2. Sunil O says:

      Indeed this seem to be a common problem, which is basic check which should have been done by Infosys. Someone from Infosys said that it is technology and not tax expert. I do not understand why do they have BAs and without knowing domain how it can be developed and tested. 🙁

  18. P.Bhaskar says:

    After enabling NetBanking through e-Filing Vault, on 1st Aug,2021 and then login through net banking directly or through IT log in portal,
    my IT portal page displays my name although, but the page is not loading to display full contents for even 20 minutes.

    Any advise welcome .I want to remove this Netbanking option from E filing vault, so that I can log in again using PAN and password

  19. Surendra Gandhi says:

    It would be prudent to continue old and new regime of filing income-tax return at least for AY 2021-22. Let it run optional till the new system is full proof and assesses are well conversant with new portal.

  20. Vipan kumar verma says:

    I filed my itr I on 29.06.21 & started e filling throgh net bank after entering otp I simtted my itr, but due to portal problems could not be everfied, tried so many time up to 31 jully but system does not show e verified. Now a days I am trying to e verify my ITR system show you have tried do many times, try on tomaraw, This types again next day. What to do.

    1. Vipan kumar verma says:

      I filled my itr 1 on 29.06.21 but tried so many times e verification through net banking opt entered & submutting but could not be done. Now portal show sessages that you have tried maximum limits, try on tomorrow, same messages come tomorrow & tomorrow. Could not be e verified my ITR I.

  21. Gaurav Dave says:

    Still unable to see rectification option on new Income Tax website portal. How to file rectification in response to tax demand notice?

  22. BHASKAR says:

    In ITR-2, Schedule AMT & Sched AMTC are getting automatically selected and it does not allow me to de-select it.I tried both offline and online. Any solutions please ?

  23. Srinivas says:

    Can you provide details of resolutions where they are supposedly done. Interest is being shown for late filing beyond 31 Jul when the date has been extended to 30 Sep. If this is resolved, please provide details of how, in which version of the utility so that readers can try the resolution

  24. Arijit says:

    Most deadly error now, is non-acceptance of TDS values

    Error – In the return credit for tds has been claimed but the corresponding receipts/income has not been offered for taxation.
    Suggestion – The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

    I am pretty sureI have entered all values correctly, I can see those in the json file as like this

    “TaxDeductCreditDtls”: {
    “TaxDeductedOwnHands”: 6750,
    “TaxClaimedOwnHands”: 6750
    “TDSCreditName”: “S”,
    “TANOfDeductor”: “xxxxxxxxxxx”, (masked)
    “GrossAmount”: 90000,
    “HeadOfIncome”: “BP”,
    “AmtCarriedFwd”: 0

    However the return verification fails and I am stuck there for 2 weeks now.

  25. sunil says:

    Dear Sir,
    Outstanding demand is shown even after payment and , challan details are displayed in 26 AS but new portal is still shows demand from march and now adding interest, also i responded back by disagree with demand and even after a month demand is there and no action taken. what needs to be done, please suggest.


    Very helpfull article, Someone knows how to Login in Legal heir E filing Account (as in old Portal it was approved)

  27. prafulla kumar says:

    I made plan under ICICI PRU LIFELINK WEALTH SP under ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED and got maturity value of Rs.4,96,901.72 during FY 2020-21 out of which Rs.18,634/- has been deducted as TDS.
    Now, while filing tax return in the new programme of Income Tax for FY 2020-21 (AY2021-22) I am facing problem as how to show the maturity value and TDS value in the Gross Receipt/Income and under respective heads in the Schedules to get the tax benefits and to file ITax smoothly.
    In the absence of details clarifications, I am unable to file ITax presently for AY2021-22.
    Kindly do a favour


  28. VG Nambiar says:

    I am a family pensioner. As per calculation the tax under new regime is more beneficial to me. My question is how to opt for new regime and file return. Whether form 10IE has to be filed before filling the return

  29. Vijay Garg says:

    Thanks for providing Many useful inputs about e filling portal. I am facing a problem. My wife(Pan AATPG3478P) Expired on 25.1.21. I registered myself as her authorised representative on the old portal. it was working but inbetween they revised the portal and new portal is not showing me as her authorised representative and her Pan number has also been deactivated. How I can file her income Tax return Please guide. Greviances lodged in new portal do not work. Please help.

  30. G S Krishnan says:

    Foolish planning. Enable the old portal till correction. Ideal time for launch new portal is Apr to May. Extend all due dates till 31st Match 2022.

  31. Subba Rao Y says:

    Sir I have registered as legal heir in my login of my deceased and filed the return for AY 20-21 in the old portal and the details are not showing now in the new portal.



  33. Sameer Ahmad says:

    Sir. My bank aacount is not getting validated for the last one month. It shows ‘Validation under process’. I am operating upon Jammu amd kashmir Bank Limited. Plz adise me what to do next

  34. Kalyan Banerjee says:

    I do not think efiling portal is working properly.Checked with Bengaluru IT office They are asking to wait I think instead of filing IT return better to wait This article is misleading and gives an impression that efiling is working with very minor issues

  35. Shagun Tibrewala says:

    Any resolutions on below issues:

    1. Unable to put Refund reissue request.
    2. UNable to reset password through forgot password using new DSC

    screenshot attached mails done number of times, but no response from the department yet.

  36. Vishal Thakur says:

    I am unable to find the new release of Json utility dated 2.8.21. In which ITR3 functionality is enabled. Can you please share link?

  37. Ankit Maini says:

    It worked for for e-verify. Though there was a 10seconds silence after entering OTP, and then Boom, e-verification done. A simple everification process took 3 days for me to get done.


  38. JITENDER RANKA says:

    Dear Sagar, You tried to explain. Thanks. But the fact remains that till now IT dept. unable to provide a solution by which people can file return or do any other work confidently. When such is state of affairs why shouldn’t professionals & businessbodies DEMAND IN ONE VOICE TO REVERT BACK TO OLD PORTAL and allow people to do compliance as they were doing.
    In the meantime CBDT, ministry can form task force to take back new portal & check the new portal at back end from all aspects… How can such half cooked things be allowed to dump miseries to pubic at large.


    1. G S Krishnan says:

      True and extend all due dates till 31st March,’ 22. Unwanted move at the filing time of IT Returns. Launch ideal time is April to May. Foolish planning.

    2. RG says:

      Horrible utility. Dumped on public without testing. Government should start paying public to test out their untested software. Infosys should return hard earned tax payers money back to government to create such a horrible software. “Intended to tone down my sentiments on public forum”

  39. rugram says:

    Very useful article, sir. Thank you.
    In respect of manually filling in TDS/TCS details which are available on form 26AS but not auto-populated in the ITR, would this create any problem if the auto-population gets done at a later date before submitting the ITR? Would the system over-ride the manual entry or would it result in a duplicate of the manual entry?

  40. NALIN KISHORE says:

    Thanks for a very detailed article.
    Kindly clarify one query – I have STCG on which 15% tax should be calculated but the TTI page is calculating it at the applicable slab rate (20%), it is not calculating tax on STCG at 15%, thus showing higher tax due. What to do?
    I had sent a mail to the efilingwebmanager more than a week ago but there is no response yet..

    1. Balendra says:

      This pertains to filing IT returns using offline utility.

      Tax not calculated at special rates of 15 & 10 % on STCG & LTCG: On Capital Gains from Equity / Mutual funds; The new portal does not calculate tax on Short term @ 15%; similarly for Long Term gains it does not calculate @ 10%. Infact the entire capital gain is booked for tax to be recovered under the normal rate. This inflates the Tax recovery – in my case by more than Rs 3+ lacs!!! (This is if you work out using excel for calculating tax)
      Schedule SI under Part BB TTI is greyed out and so we cannot see how the Capital Gain tax has been calculated.

      Is any one facing the same problem?

      Hope Infosys is watching these comments.

      There has been a huge dent on their credentials and which has severely impinged upon the Finance Ministry / this government. Such a mess is unpardonable !!!

  41. vijay kumar kasera says:

    For my HUF when I want to upload my ITR just after clicking my HUF PAN, I am getting error that PAN of person who has done e verification does not match with the PAN of authorised person. In fact I am the authorised person for my HUF giving my individual PAN in e verification. Any solution.

  42. CA RAJALAKSHMI J says:

    Late filing is being computed n the offline utility mode even now .Refund is geeting reduced by Rs 5000. How to remove that late filing fees

  43. RAGHAVENDRA M R says:


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