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DTPA  appraises FM about the problems and issues faced by the assessee and professionals in new Income Tax Portal after three months since its launch.


Income Tax Building, 3, Govt. Place West, Ground Floor, Kolkata 700001 Ph 033-22420638

Ref. No. – DTPA/Rep/21-22/01

Date: 15th September, 2021

Mrs. Nirmala Sitharaman,
Hon’ble Finance Minister,
Government of India,
North Block, New Delhi 110 001

Respected Madam,

Subject- Representation for issues assessee is facing in new ITD Portal

Respected Madam,

We wish to appraise your good self about the problems and issues faced by the assessee and professionals in new ITD Portal after three months since its launch. Listed below are some of the issues: –

1. Unable to file I-T returns for Assessment Year 2021-22.  Though facility for furnishing ITR -1, 2,3 and 4 has been provided but these are not being filed properly.

2. If there is capital gain it is showing Error while uploading ITR 2 and 3.

Representation for 18 issues assessee is facing in new Income Tax Portal

3. The portal is also showing error in respect of bank accounts.

4. It is also showing Late Fee and the due date is being shown as 31st July though the due date has already been extended to 31st Dec 2021 (Earlier 30th September, 2021).

5. The DSC is now required to be registered on the personal e-filing account of the authorized signatory. However, in many cases it is not being registered. In case of AOPs/ private Trusts, the Executor has got the DSC but the option is not showing to register the DSC of the Executor as was available in earlier portal.

6. In many cases facility is missing for downloading Intimation u/s 143(1) for AY 2019-20 and earlier years and also earlier ITR return forms in many cases.

7. The e-proceedings tab is functional but not FULLY.

8. Online rectification option is not available.

9. JSON utility for filing tax returns in ITR 5, 6 and 7 is still not available

10. Form 15CA/15CB utility (relating to remittances) is still awaited.

11. The taxpayer is not able to file ITR in response to Notice u/s 148/ 153A/ 153C of the Income Tax Act for earlier years as download of utility is happening erratically and attachment of digital signature is not taking place consistently even though the return is required to be filed within 30th September 2021 or within 30 days in case of Return under sec. 148. 11. Sometimes the assessee is able to file above returns after trying hard several times and sometimes is unable to file above return at all.

12. In some cases, OTP is not reaching the taxpayer for e-verification of ITR.

13. The taxpayer is not able to file applications u/s 154 for rectification of mistakes as tab is not available.

14. Though the time for application for re-registration by NGOs in the form 10A has been extended till 31st March 2022. However in some cases the Form 10A filed needs to be revised. The portal is not allowing the same.

15. There is a problem in registering the DSC of director in the case of company assessee as in the director profile the portal is not allowing to register DSC as data is pulled from MCA portal and in company cases, they are not allowing proceeding as director DSC not registered.

16. In some cases, even though response has been filed on the earlier e-Portal and it is showing in the new Portal, notices are being issued once again on similar issues for compliance, even where the compliance has already been made. This reflects non consideration of records as well as non-application of mind.

17. It is nearly impossible to update one’s profile to 100 per cent. The Portal shows at best 75 per cent completion of profile without pointing out as to what information is missing. There is no clarification regarding the same.

18. At the time of filing of Form 35, error is being shown as ‘’something went wrong’’ in some cases.

Your goodself will further appreciate that these are some of the issues being faced by the assessee and professionals. We would appreciate if your goodself would kindly consider the issues faced and get the same sorted out in the mew portal as soon as possible.

We request your honour to kindly consider the above representation favorably and we shall be obliged for such consideration.

Thanking you,
Yours faithfully,

Adv Kamal Jain
President, DTPA

Advocate Narayan Jain,
Chairman, DTPA Representation Committee


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  1. Raju Kavilery says:

    Sir, I have filed my IT return for A.Y.2021-22 claiming a refund of Rs.4,500/- on 23/6/2021, which was verified through Adhar OTP. However , it is seen that the return filed is not processed, On going through it is seen that following remarks were given: “Filed successfully. Note: we ill process your filing and make sure it is completed at the earliest”
    However, the said return filed is not yet processed whereas, the return filed thereafter is processed and refund issued.

  2. vinod vishin says:

    Govt can not just sit and do nothing.
    Allow affected persons to file IT Returns for AY21-22 manually as an exception. Or alternately, revert to the pre july website portal which was functioning.

  3. Phaniraj says:

    While filing return, it had not updated Form 16 records of employer, last year’s carry over of capital gain losses. Unablevto complete.
    While declaring contribution to NPS under sec80ccdb1 , the system says warning not declared in Firm 16. The system does not know contribution can be done by retirees also .

  4. Mrs. Chandrakanta A.Mehta says:

    While filing ITR 3, the ITR does not accept paise but software is considering fraction this lead to mistake in Auto calculation of depreciation and when saved reduces one Rupee under each head leading to difference in BP, CYLA , BFLA. Validation shows no error but on uploading it shows errors, before saving CYLA is seen in fraction, mistakes cannot be corrected as edit is not available in these fields.Help line is not function so also no Email available to lodge complains.


    Sir, there is a big glitches in new portal,
    Portal has issue many notice u/s 143(1)(a)(ii) which are wrongs. example- i declared house property income but notice says that you should declared loss in this column, i declared information in sl. no. 5 for other incomes and take it in the return in the head other sources income but notice says it should be include in business profession. and response button against 143(1) not in working

  6. K S Lakshminarayan says:

    1. Not able to file form 10IE which is mandatorily to be filed before ITR for assesee having business income and opting for new rates. hence not able to file ITR
    2. No provision created for filing the return of representative assessee in the portal of the authorised person.when attempted to file, portal treats it as his own return as there is no option for choosing whose return is filed.
    3. No clarity on issue of 15CB for cases where manual certificate has been issued.
    4. No option for selecting bank account for e-verification.
    5. No option for deleting unsucessfull forms created due to error in portal.
    4. 143(1) intimations reporting non existing errors in schedule CYLA and reports return as defective.

  7. Bharathidasan says:

    No one is listing out the absence of “Save and Exit ” option , while preparing the ITR in the utility. This puts to immense hardship and frustration.

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