To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.
Taxpayer queries at CPC, Bangalore will be answered between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.
Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.
Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-
| Purpose | Help Desk | Contact Number |
| General Queries related to Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 |
| Rectification, Refund, Intimation and other Income Tax Processing Related Queries |
Centralized Processing Center | 1800 103 4455 (or) +91-80-46605200 |
| e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal |
e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-26500026 |
| Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing |
TDS Reconciliation Analysis and Correction Enabling System (TRACES) |
1800 103 0344 (or) +91-120-4814600 |
| Queries related to PAN & TAN application for Issuance/Update through NSDL |
Tax Information Network – NSDL | +91-20-27218080 |
FAQ Related to CPC Helpline Numbers, Email ID and Working Hours
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800 103 4455 or paid number at 80-46605200. Once connected, Press 7 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800 103 4455, and Phone Number – 080-46605200
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on 080-46605200
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Updated on 02.04.2020 with Information available on Income Tax Website)
Republished with Amendments
Author Bio
hi guys most of you have commented that income has doubled . it is probably a mistake in filing form bcuz you would have entered the same amount in other sources etc .check your original itr with a auditor
Hi All,
Who needs to recitfy , is it us or the blunder done by Income tax dept.
If they are unabel to audit our returns dont be pleased that we will file the rectification and everything is over.
Can some one tell what does filing the rectification signify?
I called up my chartered accountant and he suggested me to write a letter and attach the income tax return and form 16 and send it to them. In the mean time i called up this processing center and the lady told me that within 1-2 weeks of time they will put a rectification form on the incometax website and I can do the necessary corrections in it. I called my CA again and he said that go by there procedure now and do not write any letter to the income tax office, wait for the website update and follow there procedure for resolution. Hope it helps, please share if any one have a latest news or any procedural update.
regards
dhiraj
Hello all,
I believe this is a problem with CPC & Income Tax Department. I don’t believe it is an issue with the deductors or the employers. In my case also, the TDS is not matching and they are charging some hefty amount as interest under 234B.
Interestingly, I receive the form 26AS every year from them (starting 2007 I believe). The form for fin. year 2008-09 also shows the correct TDS amount that I filed against the wrong amount shown by CPC in the intimation.
After many attempts, my call was picked up and the agent assured me not to be worried about the 30day notice. He said the rectification form would be soon available on the income tax website and then we need to file rectification online. Then they will send another intimation and we will have to act within 30 days of that intimation.
Looks like some extra work and tension (I never would like to get into these tax issues) for us, but what to do?. We are blessed with this kind of Government and the Governance.
I have also received demand for Rs.51000 for A.Y. 2008-2009.
They have not considered any exemptions and calculated tax on whole income whereas Form-16 clearly states all the exemptions.
When I called them, I got same answer – to wait for correction process. I have checked the govt IT website but no link still added for it. If anyone of you see this link,kindly inform others. This forum has helped me a lot, Thanks
Just got a notice of 70K tax liability for the year 08-09. They have
omitted the interest paid on Home loan and slapped me with this amount
with interest.
Kindly let me know any proceedure you are aware of on taking care of
this mess.
Rgds
Chethan
Hi Guys, the same thing with me, they are demanding income tax for the amount of around 40000/- for the year 2007-08 and more interestingly they are charging me interest on that to the tune of around 36000/-, they have slapped a demand of around 76000/- on me without any reason, they have converted my loss on house property as a profit and my entire dedductions for PF,Insurance and house loan pricipal is made ZERO,Not sure what the hell they are going to do with this, we are simply wasting our time making the paper work ready now, emailing them calling them and what all…did any one visited the office and got any clarification, pls share.
Hi!
I too have received intimation letter U/S 143 from CPC regarding huge out standing amount (FY 08-09) and when contacted on phone same reply ‘Wait for rectification application’ in IT site.
Hi All,
Mess has been done by Bangalore IT dept only. No other residents of India are recieving it.
What is the meaning of Rectification? why to do this when they are unable to AUDIT the returns?
What does the Rectification filing signify?
How does it solve the problems?
Please reply to all!!
Name CENTRAL REVENUE BUILDING
Address NO. 1
QUEENS ROAD
City BANGALORE
Pin
560001
STD-Code 080
Phone 22864273, 22860096 (PBX)
Name C.R. BUILDING ANNEXE
Address NO.1
QUEENS ROAD
City BANGALORE
Pin
560001
STD-Code 080
Phone 2865604 , 2864273 (PBX)
Name UNITY BUILDING ANNEXE
MISSION ROAD
City BANGALORE
Pin
560027
STD-Code 080
Phone 22275967 , 22221599 (PBX)
Name RASHTROTHANA BHAVAN
Address 14/3, R. P. BHAVAN
NRUPATHUNGA ROAD
City BANGALORE
Pin
560001
STD-Code 080
Phone 22248101 , 22248102 (PBX)
Name KENDRIYA SADAN
Address 4TH FLOOR
B AND C WING ,17TH MAIN
KORAMANGALA
City BANGALORE
Pin
560034
STD-Code 080
Phone 25539188 , 25539189 (PBX)
Name JEEVAN SAMPIGE
Address NO.1/1
SAMPIGE ROAD
MALLESWARAM
City BANGALORE
Pin
560003
STD-Code 080
Phone 23311341 , 23311306 (PBX)
Name CHOWGULE HOUSE
Address NO.18
CRESCENT ROAD
City BANGALORE
Pin
560001
STD-Code 080
Phone 22268876 , 22268876 (PBX)
Name SANTHOSH COMPLEX
2ND FLOOR
KEMPE GOWDA ROAD
City BANGALORE
Pin
560009
STD-Code 080
Phone 22268475 , 22389805 (PBX)
Name NO. 28
Address I FLOOR
INFANTRY ROAD
City BANGALORE
Pin
560001
Phone (PBX)
Name HMT BHAWAN
Address BELLARY ROAD
City BANGALORE
STD-Code 080
Phone 080-23337669 (PBX)
I called the same number from my cell (strange that it does not work from my office landline) and got a reference number and same funda that there will be a link for rectification available shortly in 10 days on http://www.incometaxindia.gov.in and i need to refile there
Pls do not forget to take your call reference number!
I too sent a clarification letter via Registered post for the demand notice they sent to me, but they have refused to accept the same and returned it backI. They have created big mess and harassing honest tax payers.
I have received a letter from CPC income Tax Department, Bangalore which claims that I have pending tax to be paid for the A.Y.2008-09.Even the deductor(Employer) deduct the tax from my salary( Form-16. I have sent the letter with clarification/proof through registered post on 20th Apr10 to below mentioned address as displayed in their letter (Centralized Processing Centre Income Tax Departmen, Post Bag No.1, Electronic City, Bangalore -560100)and the same got returned back to me on 22nd because of invalid address. Kindly suguest what sould I do.
I too got a letter from CPC asking for some huge tax payment. I called up the guys on 080-43456700. They said the same thing as others said. Wait for the rectification form to come up in the http://www.incometaxindia.gov.in. This is not a problem of Employer /Employee. It is huge mess of ITD-CPC. Anyway, at least they opened up a call center with some human on the other end.
I too got a letter from CPC, AY08-09. The number provided always busy and i have got 30 days to pay.
My taxable income is more, which i can think of may be an error though i know i computed it correctly.
Second is Tax on Special icome. I had short term capaital gains tax and CPC computation mentions same amount but with double the tax. Also, self assesd tax and what CPC shows do not match !
I think IT dept has created a mess and is panic as they have also added some rs. 4000 as interest under 234B.
I This is clear case of harassing honest tax payer by showing up huge ‘Tax payeble’ without giving evidence why?
We should be together in such instances. Otherwise, IT dept will say to pay first and then never get back to us on ratification.
I received IT intimation under section 143(1). I was asked to pay additional tax. When I enquired about it on 080-43456700; I have been told that on Income Tax India web site; there will be a link available as “Rectification” within next few days and we can rectify over there. The call representative aksed me to wait till I see rectification link and not to pay the tax. He also told not to worry about any delay (and so the fine.)
Hi I need to get a refund of around 24K for the year 2008-09 ( Assessment year 2009-10 ).
How long will it take for the refund.
Hi all, thansk for sharing your thoughts. i have also received such letter from IT CPC BLR. asking for huge additional Tax amount with Interest. Computation is not done similar to Form 16 – it differs. please help me how to proceed thanks
Income tax dept should not trouble honest people like this. It is negligence on their part.
Hi All,
I also received a letter saying that interest and the TDS deducted is not matching .This is due to the typographic error while filling ITR1 form details.The First sheet is correct as per Form16 but the second sheet with same details is entered wrongly. The tax department is asking for huge refund to the extend that my income will be 100% taxable for AY 2008 -2009. Can some one suggest how to solve this issue.
Thanks in advance.
Hi All,
1) Why do we need to do rectification procedure if the problem is created by Deductor
2) What is the gaurantee they have audited correctly and going to do correclty after rectificaton
3)There is no 30 days mentionned in the letter. May be it is told by agents when u guys are calling
4)This situtation i guess is created by Bangalore IT dept only
5)Why they are coming 2 or 3k when so many bussines people are doing fraud things
6)What they did for 1 yr when the return was filed
7)Why the TDS deducted in F16 is mentionned as Amt Claimed in the CPC letter?
So many qts coming in mind……
sir,
Reff your CPC/ITO/Unit-I/Invalid/0234
Validation of permanent account number(PAN)AY 2008-09
My PAN is Correct that is AFDPA4351A as per pan availeble with me Please advice what to do.
Please let me know email so that i can send scan copy of pan to you.
KRUSHNA MOHAN ACHARYA
Mobile 09342250489
Hi All,
I also spoke to them today. I think the instructions are clear now.
They said to keep a watch on the website http://www.incometaxindia.gov.in
They shall launch a rectification form and you can file the rectification online. if you file rectification , the 30 day clause in the current notice is void.
So people, dont panic , please let all know once the forms are available. if anyone call again , please ask for the form number of this rectification form.
Most crazy thing about this is, they are yet to launch rectification procedure and they have also mentioned we need to pay the amount within 30 days of receiving the letter. Please share if someone has solved this.
I also recieved a letter saying that intrest and the TDS deducted is not matching . The tax department is asking for huge refund to the extend that my income will be 100% taxable for AY 2008 -2009 :(, Did any get any help , please advise what is the best way to file rectification filed . Thanks in advance
Hello all, Me too got the letter from CPC. This seems to be a mass error from the IT dept and even after many got the letter, they are still issuing. We need to understand where & who have gone wrong. This coud be result of less knowledge of filling the form as the govt changed the ITRs during this period, or the negligence by dept in handling the taxpayer’s returns properly.
First thing i would suggest is call the number provided in the cpc and get the reference no. I heard some are e-mailing the clarifications on what went wrong to IT dept. Does any one have the E-mail Id to which we need ot communicate?
Any one who filed IT returns thru online… and received your ITR-V to your mail id,
Check the details entered by you are correctly matched with that of the FORM 16 issued by the
employer/deductor. Ask the employer or deductor to provide the complete details of the tax
deducted and deposited, with acknowledgement numbers.
If you have necessary information try reaching a reputed Auditor (CA) for help who would help
you
Dear All
Pl. call 08043456700 and get reference no. for your commiunication. Income tax Dept will lauch recetifcation form Soon.
Hi,
The answer given to Deva is like creating a website and for Kumar is like publishing a form. I dont think CPC guys are aware what needs to be done. And I also think that letters are also sent to those people who filed their returns in Blore. I also read my letter but I did not find any 30 days clause on that; may be for diff conditions it may be valid. But we need to be one against this mess done.I am still in dark what I should do now!!
Thanks taxguru.in for providing a platform/forum to bring people agonized by this IT department mess on to one platform.
All you guys , please stay together till this mess is cleared.
Please subscribe to
incometaxcpcnotice@googlegroups.com
Remember there is a 30 day clause in the notice you have received. you need to act. But it seems for several of you they have assured to launch a rectification process.
if we grow in numbers , we can even bring this to press notice , about this huge mess IT department has created. it’s a gross negligence on their part.
wondering only Bangalore guys have got this ? How about others..got from other CPC’s?
I too received a similar letter from cpc and there is a mistake from their side. I called them up and they said they are going to publish a RECTIFICATION FORM on their website (incometaxindia) in another 15 days and I need to approch them for correction using that.
Today I received a letter from Centralized processing Center, this is for AY year 2008-09,
I called up the phone number:080-43456700, spoke to the customer care guy, in the call I mentioned the Communication reference no, they said they have made a mistake , they are in the process of creating a website where in they can correct this kind of mistake. I am also clueless about this. They have also provided me a reference number for the conversation we had for this issue.
Hello Friends,
I too got a letter from Income tax department yesterday. For me the problem is that I had two employers during that financial year. I have submitted the full TDS details along with both form 16. But the letter says that they have got only one employer’s tax. Though I have acknowledgement of full tax paid as well as both form 16 with me. How should I take it up. The letter has come from Electronic city office. Is it OK if I go to Ganganagar office and give them all the proofs. Can somebody help me here?
I too got a letter from CPC saying I have pending tax to be paid. When I verfied I find that they have added my income twice!!! and made it double for the tax. I have submitted TDS details and form-16 too don’t know how to rectify this?
Hi guys,
My name is Kiran Venkatarao.
I received the same letter from the glorious CENTRALIZED PROCESSING DEPT, claiming that i have a ‘huge amount’ as ‘Income From Other Sources’.
My email id is kiranrao123@gmail.com
Who should i meet for queries, anyone have any ideas.
All the time taxes are deducted at source which i have the form16 and the IT acknowledged forms.
Anyone going thru the same things, any suggestions. ?
A very angry tax payer.
I will keep you guys posted.
Kiran
kiranrao123@gmail.com
Hi fellow Tax payers,
I have created this Google groups.
http://groups.google.com/group/incometaxcpcnotice
Please do join and start communicating and sharing information.
you can either share the information on this thread or on the Google groups. on ggle grps we may share the contact numbers and pass the necessary information.
pls be aware. There is a 30 day clause in the notice. we need to act fast.
The phone number provided here actually dsnt work 🙁
Other than this i have no information.
Hey guys ,
Thank god i landed in the right forum. I also have received this letter. Problem is with TDS. Employer Form 16 shows every other details(DD number , date of payment etc.., ), but the CPC notice claims that they haven’t received any.
Can you all guys please share your email ID’s? we can work together , share info and get this resolved.
Hi,
It is very clear that letters are deptached to pan holders hwo have some tax to be paid and the same was not deducted by deductor.And these letters have sent only from Bangalore. And now the question is who has to pay it – is it the pan holder or the deductor. And suppose we dont pay now then they will charge the inetret and it will become a huge money. Has any one called them and asked what to do?
Reply soon!!
Hi
I also recieved the letter that I have not paid any taxes.Though my company has deducted the same at the source.And I have form -16 depicting this.
Any idea where we can email them and get the clarification.
Kunaal
I have received a letter from income tax department(Banagalore)named ” income Tax intimation “. Have you guys received the same letter From CPC- Bangalore.
What is the help line no to the CPC Banglore
I am confused about that how many no. of copies of ITR posted to Income Tax Office Bangalore.
I too received a letter from CPC which claims that I have pending tax to be paid for the F.Y.2008-09 plus Rs 5319 as Interst for Rs19008. Even the deductor( Employer) deduct the tax from my salary ( Form-16 ) and I had submitted ITR-1 for the same also. Who is responsible for this? please help give me the suggestions.
Has anyone called the reference telephone no given in CPC letter and inquired what we r suppossed to do.
I think they have not done their calculations correclty.
What r we supposed to do now?
Even I have got a letter. Which claims that I have pending Tax to be paid. Moreover it says it is related to some agricultural benifits. I am not sure how and from where I had them. Please suggest What to do?
Hi Subodh,
I too recieved a letter from CPC with umayched amt. It is the problem of the Deductor(employer) who did not deduct correct amt.
Who is repsonsible? is it the PAN holder or the deductor?
Hi all,
I received a letter from CPC,blr dated 22/02/2010 which mentions the details of unmatched TDS claims of FY 2007-08 & AY 2008-2009. When I checked the tax deduction of that yr. the amt. deducted is what mentioned in “Amt. claimed” of letter. But in “Amt. matched” column is not 0. Can any tell me what to do in this condition? Do any one have complete address of CPC,blr as the address on the envelope is of post bag#. Did anyone recieve similar letter from CPC?
This year most of Individual have filed there income tax return online.And on website there is no progress in Income tax Refund Status.
How can we inquire about our Income Tax Refund of Assessment Year 2009-10? As there is no information in Income Tax Department regarding Refund of Income tax returned filed online.can i use call centre service as mentioned on your website for ITD.
Lol! I mailed the above comment to this so called Ayushi and I got this message which further prove the malafide intention of one who posted such remark:-
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
ayushi30@gmail.com:
SMTP error from remote mail server after RCPT TO:
host gmail-smtp-in.l.google.com [209.85.212.4]:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient’s email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 http://mail.google.com/support/bin/answer.py?answer=6596 4si2455405vws.112
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