The new rules require an Internal Ombudsman to review all partially resolved or rejected complaints. Banks must issue reasoned decisions and ensure fair treatment before closure.
RBI mandates an independent Internal Ombudsman system for small finance banks to review rejected or partially resolved complaints. The move strengthens fairness, timelines, and customer escalation rights.
The new framework mandates an Internal Ombudsman to review all partially resolved or rejected complaints. Banks must issue reasoned decisions within strict timelines and guide customers to external remedies if needed.
The 2026 Directions require eligible NBFCs to appoint independent Internal Ombudsmen to review partially resolved or rejected complaints. The move ensures fairness, transparency, and stronger customer protection before complaints are closed.
The new framework requires eligible non-bank PPI issuers to appoint an independent Internal Ombudsman to review rejected or partially resolved complaints, ensuring fairness before closure.
The 2026 Directions mandate independent Internal Ombudsmen in credit information firms to review rejected or partially resolved complaints before closure.
The government has notified income-tax exemption for specified welfare-related receipts, subject to strict non-commercial and compliance conditions.
The government has officially notified Bhogapuram for unloading imports and loading exports, expanding authorised customs locations under the Customs Act.
The High Court restrained coercive GST recovery as the show cause notice spanned six years in one proceeding. The key takeaway is that consolidated SCNs under Section 74 raise serious legal doubts.
Courts have held that bona fide recipients cannot be penalised for supplier defaults. Using Section 64 against compliant buyers is disproportionate and legally vulnerable.
