Question-1 Taxpayer has paid all liability along with late fees and interest, but is unable to file Form GSTR 3B due to system error. Will he/she have to pay more late fees?
Answer: If after submit, return is filed late, then in that case late fee is payable from date of submit to date of filing. Such late fee is auto-populated to next month’s return as current month’s liability has already been finalized.
Question-2 Supply to SEZ with payment of IGST shown under taxable supply column instead of zero rated column in GSTR 3B. While applying refund of IGST paid, system displays error that you can’t claim more than what you mentioned in zero rated column in 3B. What is the solution?
Answer: All zero rated supplies are to be reported in 3.1(b) of GSTR-3B.
Question-3 For GSTR-1, new version of offline utility is downloaded. At the time of uploading of JSON file. System is prompting “File Could not be uploaded download the latest version”.
Answer: Taxpayer should ensure JSON payload is from the latest JSON template or generated from new version of utility. Taxpayer can also download JSON schema of latest version from the link:
If you face any other issue, kindly log a new ticket along with the screenshot of the error visible to you. Also, please mention date and time – when this issue occurred.
Question-4 Migrated taxpayers were unable login on their GSTN account and “system error” occurred. But they were able to login earlier and also filed returns previously.
Answer: Taxpayer has changed primary Authorized Signatory email that’s the reason his user id has got deleted. Taxpayer needs to create new user id with the token sent on updated email id and mobile no. Taxpayer will be able to login once new user id is created.
Question-5 Taxpayers are unable to file GSTR-3B for the month of January; they are receiving error- “Please file previous return first”. Though they have filed already.
Answer: Taxpayer has already filed for Jan month yesterday and his previous months were also filed earlier. Please log ticket and share GSTIN in case still getting same error.