How decision making can be influenced with the application of a proficient Management Information System.
Management Information System stores data and creates reports that guide businesses to take a scientific approach towards decision making rather than rely on the instinct of the Decision maker. In this article, we have explained how decision making can be influenced with the application of a proficient management information system.
Introduction:
‘Information by itself is meaningless until it’s interpreted and analyzed to capture insight and harness innovation.‘ Management Information System popularly known as MIS is a systematic organization and presentation of information that is generally required by the ‘Decision maker’ of an organization. Accurate decision making relies on accurate data, information and an awareness of all options available which Management Information System (MIS) helps to provide. Successful businesses are built and grown through a series of well-informed and sound decisions. It also helps new age businesses to evaluate critical decision making points like deployment of scarce capital.
The role of MIS in decision making is to generate data that is useful to Decision maker as they consider strategy, staffing, teams, marketing and more. Choosing what data MIS tracks as well as how to use data to arrive at decisions can make or break the direction of a business in the competitive marketplace.
At their core, Management Information System exist to store data and create reports that guide businesses to take a scientific approach towards decision making rather than rely on gut of the Decision maker.
For Ad-hoc & Real time MIS, support of software or ERP systems would be critical. Excel based MIS systems can be developed for Scheduled MIS reports. Frequency of MIS report can be determined based on Business nature & requirement.
Decision making through use of MIS:
When Decision maker get an accurate MIS report, they do not have to guess about who is doing well or what needs to be improved or wonder where their blind spots are. The data helps them see a clearer, less-biased picture than they could come up with on their own. Since MIS provides a plethora of information that helps with proactive decision making, it is also useful for goal setting and review. It is easy to track actual performance against your goals and then either increase or decrease your goals in the future to make them more probable and make profit margins more accurate. Let us understand how MIS can influence decision making with help of few case studies.
Case Study-I:
Scenario without MIS:
Game Product Inc. is one of the leading manufacturers of Games and has major 3 segments- Sporting Games Division, Board Games Division & Computer Games Division. The Income Statement of Game Product Inc. as on 31st August, 2020 highlights the following information:
| Game Products Ltd | |||
| Income Statement for the period ending 31st August, 2020 | |||
| Particulars | Sporting Goods Division | Board Games Division | Computer Games Division |
| Sales Revenue | 20,000 | 34,000 | 29,000 |
| Cost of Goods Sold [B] | 6,000 | 11,000 | 10,000 |
| Gross Margin [A-B] | 14,000 | 23,000 | 19,000 |
| Allocated Overheads | 1,205 | 2,048 | 1,747 |
| Selling and Administrative Expense | 9,500 | 16,000 | 15,000 |
| Operating Income | 3,295 | 4,952 | 2,253 |
As evident from the breakup above & based on only above information, Decision maker of Game Products Ltd is of the opinion that Board Games Division is the most profitable segment.
Scenario with MIS:
| Game Products Ltd | |||
| Segment wise Profitability for the period ended 31st August, 2020 | |||
| Particulars | Sporting Goods Division | Board Games Division | Computer Games Division |
| Sales [A] | 20,000 | 34,000 | 29,000 |
| Cost of Goods Sold [B] | 6,000 | 11,000 | 10,000 |
| Gross Margin [A-B] | 14,000 | 23,000 | 19,000 |
| Allocated Overheads | 1,205 | 2,048 | 1,747 |
| Selling and Administrative Expense | 9,500 | 16,000 | 15,000 |
| Operating Income | 3,295 | 4,952 | 2,253 |
| Income Tax Expense (30%) | 988.5 | 1485.6 | 675.9 |
| Net Income [C] | 2,307 | 3,466 | 1,577 |
| Profit Margin Ratio to Sales [C/A] | 11.53% | 10.20% | 5.44% |
| Amount Invested [D] | 6,500 | 25,000 | 8,000 |
| Return on Amount Invested [C/D] | 35.48% | 13.87% | 19.71% |
With the help of more data, even though the Board Games Division was contributing the maximum sales to the company, it is still the least profitable segment in terms of Return on Amount invested. Also, it came to light that Sporting Goods Division earns a higher margin on sales along with highest return of 35.48% on amount invested and is actually the most profitable segment of the company.
Therefore, if we analyse data properly with the help of MIS, the decision making changes. Due to the Decision Support Systems, Game Products Ltd can be enabled to make more of the informed decisions within the organizations which otherwise would be impossible without MIS.
Case Study-II:
Scenario without MIS:
Luctose Limited is a FMCG company, which deals into Noodles, Biscuits, Snacks & Chocolates. The Profit & Loss account for the year ending 31st March, 2020 is:
| Particulars | Amount |
| Sales Revenue | 30,61,000 |
| Cost of Production | 13,81,300 |
| Direct Exp | 5,37,800 |
| Gross Profit | 11,41,900 |
| Add :Indirect Income | 1,72,000 |
| Less :Indirect Exp | |
| Employee Benefit Exp | 2,87,500 |
| Selling & Distribution Exp | 31,400 |
| Office & Administration Exp | 91,100 |
| Total Indirect Exp | 4,10,000 |
| Profit Before Interest & Tax | 9,03,900 |
| Less :Interest Exp | 54,000 |
| Profit After Interest & Tax | 8,49,900 |
| Less :Tax Exp | 2,81,460 |
| Profit After Tax | 5,68,440 |
As seen from above, the overall company’s profit is Rs.5,68,440/-. The Board of directors are not satisfied with the company’s performance. So Board of Directors has appointed a management consultant & seeks to check the overall performance of the company.
The Management Consultant prepared MIS on the basis of Product-wise Profitability. The Management consultant submitted the MIS along with his report to the Board of Directors. The MIS prepared by Management Consultant is as under-
| Particulars | Noodles | Biscuits | Snacks | Chocolates | Total |
| Units Sold | 70 | 450 | 200 | 340 | 1,060 |
| Sales Price | 3,900 | 2,000 | 4,000 | 3,200 | |
| Sales Revenue | 2,73,000 | 9,00,000 | 8,00,000 | 10,88,000 | 30,61,000 |
| Cost of Production | 1,91,100 | 3,15,000 | 4,40,000 | 4,35,200 | 13,81,300 |
| Direct Exp | 1,02,000 | 63,000 | 2,64,000 | 1,08,800 | 5,37,800 |
| Gross Profit | (20,100) | 5,22,000 | 96,000 | 5,44,000 | 11,41,900 |
| Add :Indirect Income | 55,000 | 42,000 | 30,000 | 45,000 | 1,72,000 |
| Less :Indirect Exp | |||||
| Employee Benefit Exp | 89,000 | 58,000 | 76,500 | 64,000 | 2,87,500 |
| Selling & Distribution Exp | 12,500 | 3,400 | 5,500 | 10,000 | 31,400 |
| Office & Administration Exp | 15,000 | 20,000 | 32,100 | 24,000 | 91,100 |
| Total Indirect Exp | 1,16,500 | 81,400 | 1,14,100 | 98,000 | 4,10,000 |
| Profit Before Interest & Tax | (81,600) | 4,82,600 | 11,900 | 4,91,000 | 9,03,900 |
| Less :Interest Exp | 6,700 | 18,500 | 8,800 | 20,000 | 54,000 |
| Profit After Interest & Tax | (88,300) | 4,64,100 | 3,100 | 4,71,000 | 8,49,900 |
| Less :Tax Exp | – | 1,39,230 | 930 | 1,41,300 | 2,81,460 |
| Profit After Tax | (88,300) | 3,24,870 | 2,170 | 3,29,700 | 5,68,440 |
The MIS revealed the fact that manufacturing of Noodles is not profitable to the company & Snacks segment is hardly earning anything for the company. In fact, this loss is set off against the profits earned from other segments. Major reason for this is higher production cost for Noodles & higher indirect cost overheads for Snacks. Accordingly, company should do away with Noodles manufacturing unless they can find a market with premium pricing for their product. Also, if company wishes to continue with Snacks, they should dig in their cost structure & optimize their Indirect cost overheads to make Snacks segment more profitable.
As seen from the case studies above, MIS reports are arranged so the management can easily evaluate various aspects of a company’s performance. It’s like looking at the instruments and gauges on the dashboard of a car, but these MIS gauges are lined up on the front of the desk.
As it can be seen from above two case studies, MIS can offer following advantages:
Conclusion:
Every organization consists of one or more than one core competency, that is, to have a competitive edge over their competitors. With the application of a proficient Management Information System, company has better chances to be ahead of their competitors.
MIS is a subset of the overall planning and control activity covering the application of human, technologies and producers of the organization. As organization grows, MIS allows information to move between functional area and department instantly, reducing need for face to face communication among employee, thus increasing the responsiveness of the organization. Therefore, MIS are indispensable to the businesses & industries to meet the future challenges as a Management Information System is essential for any small business owner who is serious about improving the performance of his company. Without a good MIS, managers are managing by trial-and-error rather than making intelligent decisions based on a thoughtful analysis of data.
Authors:
CA Aakash Mehta, Partner, MASD – E-mail: aakash.mehta@masd.co.in
Zaran Saiya, Consultant, MASD – E-mail: zaran.saiya@masd.co.in
Varsha Dhake, Consultant, MASD – E-mail: varsha.dhake@masd.co.in
Poojan Joshi, Associate Consultant, MASD – E-mail: poojan.joshi@masd.co.in
Author Bio
