Taxpayer’s Charter- Obligations & Expectation of Income Tax Dept.

The Income Tax Department’s commitment to taxpayers is encapsulated in the Taxpayers’ Charter 2020. This declaration outlines the department’s vision, mission, and standards of service delivery. In this article, we delve into the core aspects of the Taxpayer’s Charter, exploring both the obligations of the department and the expectations it holds for taxpayers.

Taxpayer’s Charter- Obligations & Expectation of Income Tax Dept.

The Income Tax Department is committed to TAXPAYERS’ CHARTER 2020

The Taxpayers’ Charter of the Income Tax Department is a declaration of its Vision, Mission and Standards of Service Delivery.

VISION

To partner in the nation building process through progressive tax policy, efficient and effective administration and improved voluntary compliance.

„”— MISSION —————-  

• To formulate progressive tax policies;
  To make compliance easy;
• To be accountable and transparent & act with honesty, in fair & judicious manner;
• To deliver quality services;
• To continuously upgrade skills and build a professional and motivated workforce.

WE BELIEVE IN

• Equity and transparency;
• Promoting taxpayer awareness and encouraging and assisting them towards voluntary compliance;
• Effective deterrence against tax evasion;
• ‘Continuous Research’ as is the foundation of tax policy and administration; and
• Adopting technology as an enabler for improved service delivery.

The Income Tax Department is committed to :

• Fair, courteous, and reasonable treatment.
• Treat taxpayer as honest.
• Fair and impartial appeal and review mechanism.
• Provide complete and accurate information for obligations under the law.
• Timely decisions.
• Collect due tax as per law.
• Respect privacy of taxpayer.
• Maintain confidentiality.
• Hold its authorities accountable.
• Taxpayer to choose an authorized representative of their choice.
• Provide mechanism to lodge complaint thereof.
• Provide a fair & just system.
• Publish service standards and report periodically.
• Reduce cost of compliance.

And expects taxpayers to :

• Be honest and compliant.
• Be informed – Know compliance obligations.
• Keep accurate records.
• Know what their representative does.
• Respond in time.
• Pay tax on time

Service Delivery Standards

Provides following key services within specified time limits: