First-time login

1. I have completed all the steps for the first-time login and I have been directed to a new credentials page. What should I do?

You need to create your username and password to login to the GST Portal. For subsequent logins, you will use the username created now.

2. The system is not accepting the password I am entering. Are there any special requirements for setting the password?

Your password should be of 8 to 15 characters which should comprise of at least one number, special character and letter (at least one upper and lower case).

Subsequent Login

1. I have forgotten my username. How do I retrieve it?

Please use the Forgot Username link available on the login page to retrieve your username.

2. I have forgotten my password. How do I reset it?

Please use the Forgot Password link available on the login page to reset your password.

3. How long is my password valid?

Your password is valid for 120 days.

4. What is Captcha Code? Why do I need to fill it?

Captcha Code is a numeric code that must be filled every time you login to the GST Portal. It has been added as an additional security measure.

5. The Captcha Code provided is not legible. What should I do?

You can click the refresh icon next to the code and the system will generate a new code for you.

Login and DSC

DSC Registration

1. What are the various modes for user authentication on the GST Portal?

There are three methods for user authentication on the GST Portal.

a. Digital Signature Certificate (DSC)

Digital Signature Certificates (DSC) are the digital equivalent (that is electronic format) of physical or paper certificates. A digital certificate can be presented electronically to prove one’s identity, to access information or services on the Internet or to sign certain documents digitally. In India, DSC are issues by authorized Certifying Authorities.

The GST Portal accepts only PAN based Class II and III DSC.

To obtain a DSC, please contact any one of the authorized DSC- issuing Certifying Authorities: http://www.cca.gov.in/cca/?q=licensed_ca.html

b. Electronic Signature (E-Sign)

Electronic Signature (E-Sign) is an online electronic signature service in India to facilitate an Aadhar older to digitally sign a document.

A One Time Password (OTP) will be sent to mobile phone number that is registered with Aadhar at the time of digitally signing documents at the GST Portal.

c. Electronic Verification Code (EVC)

The Electronic Verification Code (EVC) authenticates the identity of the user at the GST Portal by generating a OTP. The OTP will be sent to the mobile phone number of the registered mobile phone of Authorized Signatory filled in part A of the Registration Application.

2. Do I need to register my DSC before I can use it on the GST Portal to digitally sign any documents?

Yes, you must register your DSC before you can digitally sign any document on the GST Portal.

3. Is it mandatory for me to use DSC or can I opt for E-Sign?

DSC is mandatory for companies and LLPs. All other entities can either use DSC or E-Sign to digitally sign documents on the GST Portal.

4. What are the pre- requisites to register DSC?

The pre- requisites are:

a) Emsigner should be installed on the computer

b) DSC Dongle

c) Software of DSC on the computer

5. How do I register/update my DSC on the GST Portal?

Precondition: You must have the EmSigner utility (free download available) installed on your system (mandatory for using DSC on the GST Portal).

1. Login to the GST Portal.

2. Click on your username on the top right section of the post-login landing page.

3. From the drop down, select My Profile.

4. In the My Profile landing page, click on the Register/Update DSC link under the Quick Links section.

5. Attach your DSC dongle and open emSigner utility.

6. The Register/Update DSC landing page will have a drop down with the PANs of all the authorized signatories. Select your PAN from the drop down.

7. Select the relevant option from the emSigner utility.

8. Before registering, you will be asked to enter your password to authorize the registration.

9. Once you enter the correct password, your DSC will be registered on the GST Portal.

6. emSigner is not working on my machine for the trust key tool while using hard token issued from e-Mudhra Limited, Class 3 or Class 2 certificate. How can I resolve this issue?

E-Sign and EVC

1. What is E-Sign and EVC?

In addition to DSC the GST Portal also provides authentication using E-Sign and EVC.

Electronic Signature (E-Sign)

Electronic Signature (E-Sign) is an online electronic signature service in India to facilitate an Aadhar older to digitally sign a document.

A One Time Password (OTP) will be sent to mobile phone number that is registered with Aadhar at the time of digitally signing documents at the GST Portal.

Electronic Verification Code (EVC)

The Electronic Verification Code (EVC) authenticates the identity of the user at the GST Portal by generating a OTP. The OTP will be sent to the mobile phone number of the registered mobile phone of Authorized Signatory filled in part A of the Registration Application.

2. What is the pre- requisites for using E-Sign and EVC?

To avail these services, the taxpayer must have a valid Aadhaar Card and valid mobile phone number that is registered in the Aadhar database.

3. I have used the E-Sign service for the authentication. But I am not able to receive the OTP. What can I do now?

Please wait for at least 180 seconds after generating the OTP.

In case you have still not received the OTP, make sure you are checking the correct mobile phone that is registered in the Aadhar database.

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2 responses to “FAQs on Login, DSC Registration, E-Sign and EVC on GST Portal”

  1. Monali says:

    is it compulsory to furnish aadhaar card details to sign using EVC

  2. vimlesh says:

    can i get gst nob if my business adress is my personal home?

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