FAQs on Login, DSC Registration, E-Sign and EVC on GST Portal

First-time login

Q.1 When would I receive my Welcome Kit?

Ans: You will receive your Welcome Kit at the time of registration. The kit will be sent along with the Login credentials and GSTIN.

A sample screenshot has been provided below for reference.

Q.2 I have completed all the steps for the first-time login and I have been directed to a new credentials page. What should I do?

Ans: You need to create your username and password to login to the GST Portal. For subsequent logins, you will use the username created now.

Q.3 The system is not accepting the password I am entering. Are there any special requirements for setting the password?

Ans: Your password should be of 8 to 15 characters which should comprise of at least one number, special character and letter (at least one upper and lower case).

Q.4 I have logged in to the GST Portal for first time. I am prompted to file an amendment application to enter Bank Account details. Why?

Ans: Post grant of GSTIN, when you login for the first time on the GST Portal, you will be prompted to file a non-core amendment application to enter Bank Accounts details.

Q.5 I have logged in to the GST Portal for first time. Where can I enter Bank Account Details?

Ans: You can file a non-core amendment application to enter Bank Accounts details.

Q. No. 5 to 11 are FAQs related to Creation of new UT of Ladakh and consequent changes on GST Portal for taxpayers

Q.6 I have received an intimation that a new GSTIN has been assigned to me for UT of Ladakh. What do I do next?

Ans: Once you receive an intimation that a new GSTIN has been assigned to you for UT of Ladakh, for the new GSTIN, you need to login to the GST Portal as first-time login and activate the GSTIN by creating a new username and password.

You would still be able to login to old GSTIN using the old login credentials, for activities related to GST Portal for the period upto 31st December, 2019.

Q.7 Will a taxpayer receive any intimation on assignment of new GSTIN for UT of Ladakh?

Ans: The taxpayer will receive an intimation on their registered e-mail address and mobile number sharing the new GSTIN for UT of Ladakh.

Q.8 Can a taxpayer who has received an intimation that a new GSTIN has been assigned to him/her for UT of Ladakh, login using both Old GSTIN and New GSTIN?

Ans: Yes, a taxpayer who has received an intimation that a new GSTIN has been assigned to him, for UT of Ladakh, can login using with both Old GSTIN and New GSTIN, with different login credentials.

Old GSTIN and its credentials can be used to perform pending activities related to the period prior to the appointed date (i.e. 31st December 2019), it will not work for future activities.

New GSTIN with UT code 38 and its credentials can be used to perform activities related to the period effective from 1st January 2020 onwards.

Q.9 I have received an intimation that a new GSTIN has been assigned to me for UT of Ladakh as I was registered in J&K State and my jurisdiction has changed to Leh or Kargil. What will happen to my earlier GSTIN?

Ans: The GSTIN for which a new GSTIN ID has been created for UT of Ladakh, with new jurisdiction in Leh and Kargil, will be marked as cancelled with effect from 31st December 2019, in case the taxpayer does not have any place of business in J&K.

Q.10 Can a taxpayer who has received an intimation that a new GSTIN has been assigned to him/her for UT of Ladakh, perform all activities using Old GSTIN?

Ans: Taxpayer can use their old GSTIN to log in to the GST Portal to perform activities like upload pending returns, make payment for pre-cancellation period prior to effective date of cancellation of registration, updation of e-mail address and mobile number, file returns etc. for the period earlier to the date from which GSTIN is cancelled.

Q.11 I have received an intimation that a new GSTIN has been assigned to me for UT of Ladakh and my earlier GSTIN has been cancelled. What happens to applications uploaded by me but pending for action, if registration is cancelled?

Ans: All the pending applications uploaded on GST Portal remain unaffected. You can login to the old GSTIN using old login credentials and upload any pending documents.

Q. No. 12 to 19 are FAQs related to Merger of UT of Daman & Diu with UT of Dadra and Nagar Haveli and consequent changes on GST Portal for taxpayers

Q.12 I have received an intimation that a new GSTIN has been assigned to me for UT of Dadra and Nagar Haveli and Daman and Diu. What do I do next?

Ans: Once you receive an intimation that a new GSTIN has been assigned to you for UT of Dadra and Nagar Haveli and Daman and Diu, for the new GSTIN you need to login to the GST Portal as first-time login and activate the GSTIN by creating a new username and password.

You would still be able to login to old GSTIN using the old login credentials, for activities related to GST Portal for the period upto 31st July, 2020.

Q.13 Will a taxpayer receive any intimation on assignment of new GSTIN for UT of Dadra and Nagar Haveli and Daman and Diu?

Ans: The taxpayer who is registered in UT of Daman and Diu will receive an intimation on their registered e-mail address and mobile number of primary authorised signatory, sharing the new GSTIN and login credentials for UT of Dadra and Nagar Haveli and Daman and Diu.

Q.14 Can a taxpayer who has received an intimation that a new GSTIN has been assigned to him/her for UT of Dadra and Nagar Haveli and Daman and Diu, login using both Old GSTIN and New GSTIN?

Ans: Yes, a taxpayer who has received an intimation that a new GSTIN has been assigned to him, for UT of Dadra and Nagar Haveli and Daman and Diu, can login using with both Old GSTIN and New GSTIN, with different login credentials.

Old GSTIN and its credentials can be used to perform pending activities related to GSTIN of UT of Daman and Diu for the period prior to the appointed date (i.e. 31st July, 2020). This login will not work for period after the appointed date (i.e. 31st July, 2020).

New GSTIN with UT code 26 and its credentials can be used to perform activities related to the period effective from 1st August 2020 onwards.

Q.15 I have received an intimation that a new GSTIN has been assigned to me for the merged UT of Dadra and Nagar Haveli and Daman and Diu, as I was registered in UT of Daman and Diu. What will happen to my earlier GSTIN?

Ans: The old GSTIN for which a new GSTIN ID has been created for the merged UT of Dadra and Nagar Haveli and Daman and Diu, will be marked as cancelled with effect from 31st July, 2020.

Q.16 Can a taxpayer who has received an intimation that a new GSTIN has been assigned to him/her for UT of Dadra and Nagar Haveli and Daman and Diu, perform all activities for the Old GSTIN?

Ans: Taxpayer can use their old GSTIN to log in to the GST Portal to perform activities like upload pending returns, make payment for pre-cancellation period prior to effective date of cancellation of registration, updation of e-mail address and mobile number, file returns etc. for the period earlier to the date from which that GSTIN is cancelled.

Q.17 I have received an intimation that a new GSTIN has been assigned to me for UT of Dadra and Nagar Haveli and Daman and Diu and my earlier GSTIN has been cancelled. What happens to applications uploaded by me but pending for action, if registration is cancelled?

Ans: All the pending applications, except those related to cancellation and amendment of registration, uploaded on GST Portal remain unaffected. You can login to the old GSTIN, using old login credentials, to upload any pending documents or for viewing any orders or notices etc.

Q.18 Can a taxpayer who has received an intimation that a new GSTIN has been assigned to him/her for UT of Dadra and Nagar Haveli and Daman and Diu, update the email and mobile number for the old GSTIN?

Ans: Yes, taxpayer can update the email and mobile number for the old GSTIN, even after a new GSTIN has been assigned for UT of Dadra and Nagar Haveli and Daman and Diu.

Q.19 If a registered taxpayer has a GSTIN and principal place of business in Union Territory of Daman & Diu and also a GSTIN and principal place of business in Union Territory of Dadra and Nagar Haveli, what he needs to do?

Ans: For the GSTIN and principal place of business in Union Territory of Daman & Diu, a new GSTIN of the merged UT of Dadra and Nagar Haveli and Daman and Diu will be assigned to taxpayer. The existing GSTIN for UT of Dadra and Nagar Haveli would also be available with the taxpayer apart from the GSTIN for the merged UT of Dadra and Nagar Haveli and Daman and Diu. This way, the taxpayer will have two GSTINS for one Union Territory.

The taxpayer can apply for cancellation of any one of the two GSTINs, if so needed. On cancellation of one of the registrations, the taxpayer can add the principal place of business of cancelled GSTIN as an additional place of business, in the remaining GSTIN. Or the taxpayer may retain and use both the registrations if he/she so desires, as multiple registrations in one Union Territory.

Subsequent Login

Q.1 I have forgotten my username. How do I retrieve it?

Please use the Forgot Username link available on the login page to retrieve your username.

Q.2 I have forgotten my password. How do I reset it?

Ans: Please use the Forgot Password link available on the login page to reset your password.

Q.3 How long is my password valid?

Ans: Your password is valid for 120 days.

4. What is Captcha Code? Why do I need to fill it?

Ans: Captcha Code is a numeric code that must be filled every time you login to the GST Portal. It has been added as an additional security measure.

Q.5 The Captcha Code provided is not legible. What should I do?

Ans: You can click the refresh icon next to the code and the system will generate a new code for you.

DSC Registration

1. What are the various modes for user authentication on the GST Portal?

Ans: There are three methods for user authentication on the GST Portal.

a. Digital Signature Certificate (DSC)

Digital Signature Certificates (DSC) are the digital equivalent (that is electronic format) of physical or paper certificates. A digital certificate can be presented electronically to prove one’s identity, to access information or services on the Internet or to sign certain documents digitally. In India, DSC are issues by authorized Certifying Authorities.

The GST Portal accepts only PAN based Class II and III DSC.

To obtain a DSC, please contact any one of the authorized DSC- issuing Certifying Authorities: http://www.cca.gov.in/cca/?q=licensed_ca.html

b. Electronic Signature (E-Sign)

Electronic Signature (E-Sign) is an online electronic signature service in India to facilitate an Aadhar older to digitally sign a document.

A One Time Password (OTP) will be sent to mobile phone number that is registered with Aadhar at the time of digitally signing documents at the GST Portal.

c. Electronic Verification Code (EVC)

The Electronic Verification Code (EVC) authenticates the identity of the user at the GST Portal by generating a OTP. The OTP will be sent to the mobile phone number of the registered mobile phone of Authorized Signatory filled in part A of the Registration Application.

Q.2 Do I need to register my DSC before I can use it on the GST Portal to digitally sign any documents?

Ans: Yes, you must register your DSC before you can digitally sign any document on the GST Portal.

Q.3 Is it mandatory for me to use DSC or can I opt for E-Sign?

Ans: DSC is mandatory for companies and LLPs. All other entities can either use DSC or E-Sign to digitally sign documents on the GST Portal.

Q.4 What are the pre- requisites to register DSC?

Ans: The pre- requisites are:

a) Emsigner should be installed on the computer

b) DSC Dongle

c) Software of DSC on the computer

Q.5 How do I register/update my DSC on the GST Portal?

Ans: Precondition: You must have the EmSigner utility (free download available) installed on your system (mandatory for using DSC on the GST Portal).

1. Login to the GST Portal.

2. Click on your username on the top right section of the post-login landing page.

3. From the drop down, select My Profile.

4. In the My Profile landing page, click on the Register/Update DSC link under the Quick Links section.

5. Attach your DSC dongle and open emSigner utility.

6. The Register/Update DSC landing page will have a drop down with the PANs of all the authorized signatories. Select your PAN from the drop down.

7. Select the relevant option from the emSigner utility.

8. Before registering, you will be asked to enter your password to authorize the registration.

9. Once you enter the correct password, your DSC will be registered on the GST Portal.

Q.6 emSigner is not working on my machine for the trust key tool while using hard token issued from e-Mudhra Limited, Class 3 or Class 2 certificate. How can I resolve this issue?

Ans: Click here to troubleshoot DSC issues.

E-Sign and EVC

Q.1 What is E-Sign and EVC?

Ans: In addition to DSC the GST Portal also provides authentication using E-Sign and EVC.

Electronic Signature (E-Sign)

Electronic Signature (E-Sign) is an online electronic signature service in India to facilitate an Aadhar older to digitally sign a document.

A One Time Password (OTP) will be sent to mobile phone number that is registered with Aadhar at the time of digitally signing documents at the GST Portal.

Electronic Verification Code (EVC)

The Electronic Verification Code (EVC) authenticates the identity of the user at the GST Portal by generating a OTP. The OTP will be sent to the mobile phone number of the registered mobile phone of Authorized Signatory filled in part A of the Registration Application.

Q.2 What is the pre- requisites for using E-Sign and EVC?

Ans: To avail these services, the taxpayer must have a valid Aadhaar Card and valid mobile phone number that is registered in the Aadhar database.

Q.3 I have used the E-Sign service for the authentication. But I am not able to receive the OTP. What can I do now?

Ans: Please wait for at least 180 seconds after generating the OTP.

In case you have still not received the OTP, make sure you are checking the correct mobile phone that is registered in the Aadhar database.

What is Composition Scheme Under GST?

(Republished with amendments)

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Disclaimer: The contents of this article are for information purposes only and does not constitute an advice or a legal opinion and are personal views of the author. It is based upon relevant law and/or facts available at that point of time and prepared with due accuracy & reliability. Readers are requested to check and refer relevant provisions of statute, latest judicial pronouncements, circulars, clarifications etc before acting on the basis of the above write up. The possibility of other views on the subject matter cannot be ruled out. By the use of the said information, you agree that Author / TaxGuru is not responsible or liable in any manner for the authenticity, accuracy, completeness, errors or any kind of omissions in this piece of information for any action taken thereof. This is not any kind of advertisement or solicitation of work by a professional.

Source- gst.gov.in