CIRCULAR

CIR/OIAE/1/2014

December 18, 2014

To

All Companies whose securities are listed on SEBI recognized Stock Exchanges (Through the Stock Exchanges)

All Intermediaries registered with SEBI (Through the Stock Exchanges for Stock

Brokers and Sub Brokers, Depositories for Depository Participants, AMFI for Mutual Funds and Asset Management Companies)

All recognized Stock Exchanges

All Depositories

Association of Mutual Funds in India (AM FI)

Dear Sir/Madam,

Subject : Redressal of investor grievances through SEBI Complaints Redress System (SCORES) platform

1.  SEBI launched a centralized web based complaints redress system ‘SCORES’ in June 2011. The purpose of SCORES is to provide a platform for aggrieved investors, whose grievances, pertaining to securities market, remain unresolved by the concerned listed company or registered intermediary after a direct approach. SCORES also provides a platform, overseen by SEBI through which the investors can approach the concerned listed company or SEBI registered intermediary in an endeavor towards speedy redressal of grievances of investors in the securities market. It would, however, be advisable that investors may initially take up their  grievances for redressal with the concerned listed company or registered intermediary, who are required to have designated persons/officials for handling issues relating to compliance and redressal of investor grievances.

2.  SEBI has issued various circulars/directions from time to time with respect to SCORES. In order to enable the users to have an access to all the applicable circulars/directions at one place, this Circular on SCORES consolidates the current provisions.

3. This Circular inter alia consolidates the following circulars/directions issued by SEBI in this regard till date and shall come into force from the date of its issue:

i. Circular no.CIR/OIAE/2/201 1 dated June 3, 2011

ii.Circular no.CIR/OIAE/1/2012 dated August 13, 2

iii. Circular no.CIR/OIAE/1/2013 dated April 17, 2013

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