On September 3, 2024, the Reserve Bank of India (RBI) imposed penalties on Axis Bank and HDFC Bank for non-compliance with banking regulations. Axis Bank was fined ₹1.91 crore for violating provisions of the Banking Regulation Act, 1949, including issues with Know Your Customer (KYC) norms, agricultural loans, and multiple customer IDs. The bank also permitted a subsidiary to operate a non-permissible business. Similarly, HDFC Bank was fined ₹1 crore for non-compliance with RBI guidelines on deposits, customer service, and recovery agent practices. Violations included offering gifts exceeding ₹250 to depositors and contacting customers outside permissible hours. Both banks were penalized after RBI’s statutory inspections revealed deficiencies in statutory and regulatory compliance. The penalties are not related to any specific transactions or agreements with customers but highlight broader compliance failures. The RBI’s action underscores its commitment to maintaining strict oversight of banking operations.
Reserve Bank of India
Date : Sep 10, 2024
RBI imposes monetary penalty on Axis Bank Limited
The Reserve Bank of India (RBI) has, by an order dated September 3, 2024, imposed a monetary penalty of ₹1.91 crore (Rupees One crore and ninety-one lakh only) on Axis Bank Limited (the bank) for contravention of provisions of Section 19 (1) (a) of the Banking Regulation Act, 1949 (BR Act), and non-compliance with certain directions issued by RBI on ‘Interest Rate on Deposits’, ‘Know Your Customer (KYC)’ and ‘Credit Flow to Agriculture- Collateral free agricultural loans’. This penalty has been imposed in exercise of powers conferred on RBI under the provisions of Section 47 A (1) (c) read with Section 46 (4) (i) of BR Act.
The Statutory Inspection for Supervisory Evaluation (ISE 2023) of the bank was conducted by RBI with reference to its financial position as on March 31, 2023 and a review of activities of its subsidiary company was carried out by RBI. Based on supervisory findings of contravention of provisions of BR Act and non-compliance with the RBI directions and related correspondence in that regard, a notice was issued to the bank advising it to show cause as to why penalty should not be imposed on it for its failure to comply with the provisions of BR Act and RBI directions.
After considering the bank’s reply to the notice, additional submissions made by it and oral submissions made during the personal hearing, RBI found, inter alia, that the following charges against the bank were sustained, warranting imposition of monetary penalty:
a. The bank opened certain savings deposit accounts in the name of ineligible entities;
b. The bank had allotted multiple customer identification code to certain customers instead of a Unique Customer ldentification Code (UCIC) for each customer;
c. The bank had obtained collateral security for agricultural loans upto ₹1.60 lakh in certain cases; and
d. A wholly owned subsidiary of the bank undertook business of technology service provider, which is not permissible business that can be undertaken by a banking company under Section 6 of the BR Act.
The action is based on deficiencies in statutory and regulatory compliance and is not intended to pronounce upon the validity of any transaction or agreement entered into by the bank with its customers. Further, imposition of monetary penalty is without prejudice to any other action that may be initiated by RBI against the bank.
(Puneet Pancholy)
Chief General Manager
Press Release: 2024-2025/1078
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Reserve Bank of India
RBI imposes monetary penalty on HDFC Bank Limited
The Reserve Bank of India (RBI) has, by an order dated September 03, 2024 imposed a monetary penalty of ₹1,00,00,000 (Rupees One crore only) on HDFC Bank Limited (the bank) for non-compliance with certain directions issued by RBI on ‘Interest Rate on Deposits’, ‘Recovery Agents engaged by Banks’ and ‘Customer Service in Banks’ read with the BCSBI Code and ‘Guidelines on Managing Risks and Code of Conduct in Outsourcing of Financial Services by banks’. This penalty has been imposed in exercise of powers conferred on RBI under the provisions of section 47 A (1) (c) read with section 46 (4) of the Banking Regulation Act, 1949.
The Statutory Inspection for Supervisory Evaluation (ISE 2022) of the bank was conducted by RBI with reference to its financial position as on March 31, 2022. Based on supervisory findings of non-compliance with RBI directions and related correspondence in that regard, a notice was issued to the bank advising it to show cause as to why penalty should not be imposed on it for its failure to comply with the said directions. After considering the bank’s reply to the notice, additional submissions made by it and oral submissions made during the personal hearing, RBI found, inter alia, that the following charges against the bank were sustained, warranting imposition of monetary penalty.
The bank:
a. gave gifts (in the form of paying first-year premium for the complimentary life insurance cover) costing more than ₹250 to the depositors at the time of accepting certain deposits;
b. opened certain savings deposit accounts in the name of ineligible entities; and
c. failed to ensure that customers are not contacted after 7 pm and before 7 am.
The action is based on deficiencies in statutory and regulatory compliance and is not intended to pronounce upon the validity of any transaction or agreement entered into by the bank with its customers. Further, imposition of monetary penalty is without prejudice to any other action that may be initiated by RBI against the bank.
(Puneet Pancholy)
Chief General Manager
Press Release: 2024-2025/1075
