Article deals with FAQ related to non receipt of Income tax refund due to Change in Address, Change in Bank Details, Home was Locked, Wrongs details of bank in ITR etc. Article explains how to Change Bank Account Number Mentioned in ITR, How to raise a request for refund re-issue on new Address and How to change the Address/ e-mail ID/ Mobile Number which I mentioned in my Income Tax Return. In these cases assessee can request for re-issue of Income Tax Refund and procedure for the same is given below.

1. I have e-Filed my Income Tax Return but not received my refund till now.

Answer: If you have not received refund till date, it could be due to the following reasons:

1. Your Income Tax Return has not been processed yet. Once the return is processed you may receive a Refund (if determined). To check the status of your e-Filed IT Return, LOGIN and GO TO ‘My Account’ → ‘My Returns/Forms’.

2. Your Income Tax Return has been processed but no refund is determined.

3. Your Income Tax Return has been processed, a refund has been determined, but the Cheque/ ECS credit could not reach you. This could be because of wrong address, not being available at home (door locked), wrong Bank Account number for ECS credit. To check if your Refund has returned back to us, LOGIN and GO TO ‘My Account’ → ‘My Returns/Forms’ and check the status.

Income Tax

2. I checked the status of my IT Return and it is displayed as ‘Refund Returned’. How can I apply for it again?

Answer: LOGIN and GO TO ‘My Account’ → ‘Refund Re-issue request’. Select the mode of re- receiving refund- ECS or Cheque, Provide Bank Account number (if changed) and Provide Address details.

3. My Bank Account Number has changed. I want to change the Bank Account Number which I mentioned in my Income Tax Return.

Answer: You can only change your Bank Account Number if you had a refund failure i.e your IT Return is processed and a refund is generated for you but you did not receive it.

If you wish to change the Bank Account Number for Refund failure case, then LOGIN and GO TO ‘My Account’ → ‘Refund re-issue request’. Select the mode through which you wish to receive the refund- ECS or Cheque. Entr the new Bank Account Number and provide address details. Submit the request. Once the request is submitted, your Bank Account Number is updated with us.

4. My refund failed to reach me as my Address has changed. I want to raise a request for refund re-issue with my new Address.

Answer: You can only raise a request of refund re-issue if your refund failed to reach you and returned to us. In that case, LOGIN and GO TO ‘My Account’ → ‘Refund re-issue request’. Select the mode through which you wish to receive the refund- ECS or Cheque. Provide the new Bank Account Number (if to be changed) and provide the new Address. Submit the request. Once the request is submitted, your new Address is updated with us.

5. My Address has changed. I want to change the Address/ e-mail ID/ Mobile Number which I mentioned in my Income Tax Return.

Answer: LOGIN and GO TO ‘My Profile Settings → ‘Update Contact details’. Provide the new Address/ e-mail ID/ Mobile Number and SUBMIT. Once submitted, the Address/ e-mail ID/ Mobile number is updated in your profile and also sent to CPC (Central Processing Center) to update on the Income Tax Return.

(Republished with Amendment)

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16 Comments

  1. micks says:

    The account number provided by me in ITR was incorrect. When i am checking the status of refund on TIN-NSDL it is displaying as-“Unable to credit refund as the account number provided is wrong” but when i am raising a new request under “myaccount-new-request-refund reissue” the following line is displayed- “No refund failures to raise refund reissue request” in how many days it gets updated.11 days have passed already.What steps can i take?

  2. BHARATKUMAR GANDHI says:

    I have received my income tax refund of AY 2018-19.but account number mention in cheque is closed so how can i credit refund cheque in my new account?

  3. Amit Ambaliya says:

    I have received my income tax refund of AY 2011-12.but account number mention in cheque is closed so how can i credit refund cheque in my new account?

  4. Sanjay Kumar says:

    Refund Issued for PAN AHAxxxxx8A for Assessment Year 2016-17 has failed due to No such Address, for reissue please use online services.

    SANJAY KUMAR
    7428130597

  5. Anil Bhoir says:

    My case is similar to Mr. Sameer Chauhan, no real time update by the speed post , the courier was returned undeliver. Applied for refund reissue, updated new address , PAN address. Now God knows the processing time other than CPC.

    Anil Bhoir

    Kalyan

  6. shinde shivaji baburao says:

    हम घर पर न होणे के कारण CPC/1415/G3/1410763554 refund AY-2014-15 का चेक हम प्राप्त न कर सके. आपसे अनुरोध हे की, दोबरा रिफंड भेजे पता सही हे फिर भी नीचे दिया गया हे बँक के खाते संबंधी जानकारी निम्न लिखित हे और AY 2012-13 के चेक न 162705 (रु 170) पर बँक नाम और खाता गलत होणे के कारण चे का प्रयोग कीया नही हे, सही बँक नाम और खाता निम्न प्रकार हे
    बँक का नाम – PUNE DISTRICT CENTRAL CO-OP BANK
    BRANCH – KATRAJ PUNE
    POST PIN – 411046
    IFSC CODE – HDFCOPDCCB
    MICR CODE – 411174044
    SAV. A/C. NO 311

    CPC/1415/G3/14107635548
    AQVPS3627E
    SHIVAJI BABURAO SHINDE
    FLAT NO 1 SARASWATI SADAN
    OPP RIDDHI SIDDHI AUTO MANGADEWADI KATRAJ
    PUNE MAHARASHTRA 411046

  7. Ajeet pratap singh says:

    Sir, I have received refund cheque late after 3 months, that is why it was bounced due to out dated . request for re-issue the same. how to I get refund cheque

  8. PRADEEP KUMAR BARIK says:

    Dear Sir,
    Due to some reason my refund for the year of 2011-12 & 2012-13 has returned. i wanted to reissue my refund but i have forgot my user id & pass word for applying reissue my refund.

    Requested to send my id & pass word. i am sending following information as required by you.

    PAN NO- AYHPB7742D
    PAN HOLDER- PRADEEP KUMAR BARIK
    DATE OF BIRTH-14/06/1980
    FATHERS NAME- NARAYAN CHANDRA BARIK
    REGISTERED PAN ADDRESS

    PRADEEP KUMAR BARIK
    C/O- NAVEEN CHANDRA PANDEY
    RAM DUT PANDEY
    LIG-247, AWAS VIKASH,
    RUDRAPUR,
    UTTRAKHAND-263253

    THANKS * REGARDS
    pRADEEP KUMAR BARIK
    AYHPB7742D

  9. Krishna Kumar says:

    My income tax refund returned by the post office due to the sddress error. My ITR-V for the year 2013-14 ACK No: 832117300091113 dated 09-11-2013 refund amount Rs 5780/-PAN No: AOHPP3920R please requested to you re-issue the amount to the bellow address:
    Krishna Kumar PV
    Infosys Ltd
    Kampalapadav
    Kurnad (PO)(In side the campus)
    Pajjer (Village)
    Bantwal (TK)
    Mangalore- 574153

  10. AZAD SINGH says:

    MY INCOME TAX REFUND CHEQUE IS NOT DELIVERED

    STATUS – No such Address – Refund voucher cancelled. The instrument returned undelivered by the speed post as the address provided by the assessee is not complete/ non existent.

    ASSESMENT YEAR 2012-2013
    PAN CSQPS3420J
    A/C NO. 65044467889 (STATE BANK OF PATIALA)

    ADDRESS H.NO. 3253/1, SECTOR 45 D , CHANDIGARH – 160047

    OFFICIAL ADDRESS – PROTOCOL BRANCH, PUNJAB AND HARYANA HIGH COURT, SECTOR – 1 CHANDIGARH (U.T.) – 160001

    CONTACT NO. 09878740850

    EMAIL ID azad1787@gmail.com

    MY INCOME TAX REFUND CHEQUE IS NOT DELIVERED

    SPEED POST REF.NO. EQ833960886IN

    REF. NO. CMPS2953251

  11. Kamal says:

    My refund amount is less than 50,000 Rs, but CPC has kept on issuing cheque through speed post to my old address, though i have updated my contact details and opted for credit to my bank account.

  12. Lupita says:

    Hi Sameer, I am going through the same situation as yours. I have updated my contact details in their website. Now if I raise re-issue request, do you think it’ll pick from the website?

  13. Sameer Chauhan says:

    Certain important facts should be known to all. Firstly, if the refund amount is less than Rs 50,000 and the Assessee has intimated bank acct details, only then direct credit is resorted to by CPC. If the refund amount is more than 50,000/-, even if the bank acct details are mentioned in the ITR, CPC will not credit the refund directly, but send it in form of cheque by SPEED POST. God forbid, if you have changes accommodation / address, you are in for a long haul. I suffered in this case. Inspite of giving the changed address a number of times, CPC (thru SBI) continued sending refund cheque by SPEED POST on old address. Further, the Dept of Post doesn’t update movement status of SPEED POST Article real time. Twice I was left ‘one step behind’. finally, I could track for one whole night and got hold of my old post office, sat through their SPEED POST sorting drill and rescued my cheque, thanks to few good men still left in Postal Dept. So be very careful, when refund is more than Rs 50,000. But, just want to know, why shouldn’t this too not be directly credited? Can CPC give a reasonable reply?

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