With the deployment of Income Tax Portal 2.0, the stakeholders have been facing a lot of issues, one of the same being in respect to filing of the Income Tax Returns. While filing the return of income there has been an issue faced in respect to Verification of the Income Tax return at the portal as for few of the cases the Name of person signing i.e. the Taxpayer is not appearing at the portal or in Utility. Further to add the trouble the cell for the Name of person signing is greyed out i.e. it shall be auto-populated with no option to fill.

One of the way around that I personally experienced is that, instead of selecting self you may select the other option such as “Authorized Signatory” from the dropdown (while selecting capacity in which return is signed) in the verification tab and then the greyed out cell shall allow you to fill name.

Once the details have been filled the option of Authorized signatory can be changed to Self again and you may be surprised that the name shall now appear under the greyed out option as you would have wanted it earlier. While I personally believe that name shall be auto-populated like PAN once the glitches are resolved however, in interest of the time for the taxpayers requiring their filed returns for AY 2021-22 can try the said option as a workaround till the glitch is solved from the back-end by the Income tax Department.

Hope the same helps !

Note: The same is basis the personal experience and shall not be considered as any solution/ advice of any sort, please check the details at your end before filing the return of income.

Author Bio

Qualification: CA in Practice
Company: RISHABH SONI & ASSOCIATES/ SARANSH MAHESHWARI & ASSOCIATES
Location: Chandigarh, Chandigarh, India
Member Since: 17 Jul 2021 | Total Posts: 7
I am tax professional dealing in Income Tax, International Taxation and Transfer Pricing and also tech enthusiast. I am also advising and assisting on automation in the field of Tax and Accounting and keen on finding solutions to user specific issues through use of technology wherever possible. The View Full Profile

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252 Comments

  1. M.Balachandar says:

    Sir, I have filed ITR of my sister for AY 201-22 and also validated it through aadhar OTP, but my ITR is not appearing under “view filed Returns” menu. Also the dash board is still asking me “FILE NOW” file your ITR for AY-2021-22. If other users also facing same problem ?

    1. jagadish says:

      We also faced same issue which we declared our tax filing on 19th September 2021. Its use less to file tax, when govt. not in line up with the web site.

  2. Sindhu T S says:

    Dear Sir,

    I filed Online Income Tax returns for myself on 20/09/2021.

    After filing the online return, I e-verified return using Bank Account.

    But I am not able to view/download the income tax returns filed using the respective dashboard.

    The dahsboard is not showing Income Tax Return for AY 2021 22.

    When i tried to re-file the return, it says that the income tax return had already been filed.

    One more thing, this is the registered mail id corresponding to above returns but I did not get any confirmation mail also.

    If I try to open Ack it says “We cannot open the file”

    1. A Venkat says:

      Filed ITR-2 today 20th Sept 2012 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. The downloaded Pdf file is blank. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email or SMS of return filed confirmation also not received. Please help and request taxguru to take this matter with the authorities

    2. A Venkat says:

      Filed ITR-2 today 20th Sept 2012 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. The downloaded Pdf file is blank. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email or SMS of return filed confirmation also not received. Please help and request taxguru to take the matter with the authorities

  3. BP Baluni says:

    Sir, I have filed ITR of my sisters for AY 201-22 and also validated it through aadhar OTP, but my ITR is not appearing under “view filed Returns” menu. Also the dash board is still asking me “FILE NOW” file your ITR for AY-2021-22. If other users also facing same problem ?

    1. Rupak Debnath says:

      I have also e-verify my return but unable to view the acknowledgement copy in the site. It is pathetic for the users to submit returns in proper way.
      The older version was too good and take hardly 10 min. to submit the return but in the new version all are messed up and its take too long time to submit the IT returns.
      Please revised it to the older version.

    2. A Venkat says:

      My Pan no is AAFPV6872J. Filed ITR-2 today 20th Sept 2021 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. The Pdf file is blank. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email and SMS of return filed confirmation also not received.

    3. A Venkat says:

      Filed ITR-2 today 20th Sept 2021 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email and SMS of return filed confirmation also not received.

  4. Sunil Taneja says:

    Dear Sir,

    I filed Online Income Tax returns of my father (Madan Gopal) and

    mother (Sudesh Kumari ) on 19/09/2021.

    After filing the online return, I e-verified return using Aadhaar OTP.

    But I am not able to view/download the income tax returns filed using the respective dashboard.

    The dahsboard is not showing Income Tax Return for AY 2021 22.

    When i tried to re-file the return, it says that the income tax return had already been filed.

    One more thing, this is the registered mail id corresponding to above returns but I did not get any confirmation mail also.

    Please resolve the issue and make the filed income tax returns to appear in respective dashboards so that I can download the same.

  5. bhakyanath says:

    got the message ” you have successfully filed and verified your return” . But no acknowledgement received to my mail. Also when I try to open the download acknowledgement pdf, it says it is corrupted or could not be read. also tried to find the ITR status by entering the acknowledgment number “No results found” even after e verification done successfully. Any solutions?

  6. Narendranath Mandal says:

    I got following error came after validation :
    The date should be before 01/04/2021 for AY 2021-22
    Now I don’t know what to do? I could not proceed further. Please advice.

        1. Devender says:

          Please use a different browser. I faced the same error when I was submitting self tax paid. I changed the browser from Safari to Chrome and i could do it.

    1. Naveen says:

      This turned out to be a browser issue. I was getting that error on Safari , switched to Chrome and strangely enough , it did not give me the same error. was able to submit and e-verify easily.

    1. USHA says:

      I am also facing the same error. Actually in the ITR form, the only date I find is at last page of declaration. How come this can be before 01Apr2021 ??

  7. Nagraj says:

    I have filed my ITR on 01.09.2021. I have e-verified on 03.09.2021 through net banking. I have downloaded the Acknowledgment too.
    However, the Income Tax web site shows the ITR status as ‘ pending for e-verification’.
    Can any one suggest what must be the reason?

    1. bhakyanath says:

      At least you have got acknowledgement. I did not get that even after e verification done successfully. and when i check ITR status it shows “no Results found”. Really I do not know what to do. Any solutions?

  8. Ajay Kumar says:

    Infosys or any other company which is maintaining this site should be penalized with heavy amount of penalty. All citizens are suffering for not being able to file income tax return on time

    1. PC says:

      I tried thru EVC, it didn’t work, stuck in the same place, no response or message.
      I wanted to file a Grievance, same issue – I typed everything, clicked submit, nothing happens. So, you can’t submit a grievance either!!!

  9. Pritam Bhowmik says:

    The e-verify option is working today. Steps to follow –
    1. Login to the income tax portal using PAN and Password
    2. Generate and use Aadhaar OTP to verify
    3. Once you are logged in, go to e-File > Income Tax Returns > E-Verify Return
    4. Generate a new Aadhaar OTP
    5. Enter the OTP and verify

    You should receive the transaction id and acknowledgment pdf

  10. CA Ravish Lalani says:

    Pathetic on government side.

    There was no need for this portal as old portal was working very smoothly.

    But as they say “modi hai to mankin hai” we need to keep our mouth shut and suffer in silent.

  11. Anuradha p says:

    If filing return was a problem E verififying Return is proving to be a Hrruclesn task.
    After I filed return I have tried All methods to EVERIFY. .Verifying thru Netbanking mot allowed stating Name in Bank does not have full name. Don’t get OTp when trying through Aadhar . When I enter EVC thru Bank , get Invalid Code although I have typed correct one dor last 3 days. Highly frustrating. Last year it was so simple.

    1. Somasekhar says:

      Same Problem with Everify validation, I am receiving Aadhar OTPs but after entering OTP its not moving to next step still existing is same page and didn’t receive error message also.

      1. bharani says:

        Same error. i click on e verify, then give adhar OTP validation but nothing happens. When i try with using bank account it lands to a page which is keep on loading for hours 🙁 …

    2. Muthu says:

      Same problem for me too. Too many changes in IT 2.0 and it really sucks people. compared to last year this year is miserable. Infosys sucks salaried people.

  12. Saramma Kochukunju says:

    I have tried to e verify my return with my validated bank account. EVC generated and posted. But not contunued verification.

  13. RAJENDRA KUMAR JAIN says:

    I HAVE FILED ITR 1 SUCCESSFULLY BUT WHEN GOING TO VERIFY ITR RETURN THROUGH AADHAAR OTP NOTHING IS HAPPENING AND ITR REMAINS UNVERIFIED.PLEASE SUGGEST ME A WAY OUT TO SOLVE MY PROBLEM

  14. Srivalli Kantimahanti says:

    I am trying to e verify my ITR via otp adhaar, however even after giving the correct otp several times it still shows as pending e verification. How to fix this.

  15. CHURI says:

    I am trying to E verify .ITR via adhat OTP. However even after submitting correct OTP, the screen goes back to 1st continue screen , which ask to choose method of verification. After doing this for 3 occasions it says you exceeded no of OTPS try tomorrow.

    1. Anonymous says:

      I’m facing the same issue. I’ve filed the return succesfully, but since last week, I’m unable to e-verify it by all the available method

  16. laxmana rao neelapu says:

    I am also facing the same problem. What to do now?

    Validation completed -1 Errors Found
    Please click on respective error description to resolve the error and to proceed further

    Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
    S.No. Error Description Suggestion
    1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

    1. Geethanjali Ganesh says:

      Hi i’m also getting same error..please can any explain what this error states exactly…error is ” maximum amount is 14 digits”

    2. Sarathy says:

      I re-entered ITR3 for every tool release version. I went thru json files of every version and raised grievances to them that many fields have more than 12 digits after decimal, wherever percentages are involved (capital gains, depreciation, dividends…splits into 5 slots). No response, but in the latest version the values are rounded, as found in json. Still I am getting 4 of those maximum size errors. Must be still internal storage error. All my grievances are still pending.

      1. Sarathy says:

        I tried with ITD e-Filing-DU-v1.0.12 version also. Same validation errors of ‘Maximum length should not exceed 14 characters’ for ITR3. Already tried after deleting temporary files and cache also, earlier. If any one found any solution, please let me know.

    3. Ranjith Kumar R says:

      ERROR “Maximum Amount Is 14 Digits”

      IT IS THE BUG IN THE NEW INCOME TAX SITE !.
      THE ONLY WAY TO SOLVE THE ERROR IS CURRENT ASSETS SHOULD BE HIGHER THEN THE CURRENT LIABILITY. Though Its Not The PROPER way of Accounting,Hence,It will be the Temporary Sollution to SOLVE The Error !

      I Think The Above Suggestion to Solve The ERROR is Useful to You.
      Thank You

      1. Sarathy says:

        In my case, current assets are greater than current liabilities. Validation error of ‘Maximum length should not exceed 14 characters’ for ITR3, is not resolved even with the latest tool dated 03-Sep-2021.

  17. Dharmendra Shekhar says:

    while filing ITR i am facing problem when submitting ITR for A Y 2021-22 it showing error as under
    Return filing failedError in field2:RULE-37BA_2021_001
    this error shows when i mention OTP for e-verify and subimit the ITR

  18. Paramita Roy says:

    When I was filling ITR, my DOB was showing correctly in the form. But later when I am downloading the ITR, date of birth is coming as blank. Will that create any issue?

  19. Raj kumar Gupta says:

    I tried to file ITR 2, for my HUF income. The ITR does not velidate , shows error / In part A general return is being filed by Rep. Assessee but the PAN quote in Rep. Assessee filed is not same as the PAN who is trying to upload return. In verification drop-down box Karta does not appear.

  20. R.MARIMUTHU says:

    I tried to file the return in ITR 2 in last 15 days But unable to file the return various type of problem arising
    1.Capital gain total mismatching
    2.Dividend income not displayed properly
    3.bank name not appearing validating error coming
    4.Type the name in the verification details error coming

    Any body having idea when it will resolve all type of problem and working the site properly.
    Now a days all the professional wasting our time
    Last date of filing is also 30 th sep 21 but so far ITR Form has not working properly

    1. DR says:

      Facing same issue with dividend. Validation is done then on proceed to verification below error –

      Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.

      In Schedule OS, Sl. No. 10 the quartely break up of Dividend Income (i+ii+iii+iv+v) is not equal to [1a – DTAA Dividend -System calculated value at 3aii] of Schedule OS Please provide the quarterly break up of Dividend Income equal to [1a – DTAA Dividend -System calculated value at 3aii] of Schedule OS

      This is even though quarterly breakup tallies to total

  21. B. Kumar says:

    Validation completed -1 Errors Found
    Please click on respective error description to resolve the error and to proceed further

    Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
    S.No. Error Description Suggestion
    1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.
    For resolving the error on kling nothing ig coming out. How ever i checked several time the reciept on which income tax deducted but could not get suceded.

    1. rao says:

      I am also facing the same problem. What to do now?

      Validation completed -1 Errors Found
      Please click on respective error description to resolve the error and to proceed further

      Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      S.No. Error Description Suggestion
      1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

    2. amit says:

      Validation completed -1 Errors Found

      Please click on respective error description to resolve the error and to proceed further
      Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      S.No. Error Description Suggestion
      1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

      1. Saurabh says:

        I faced exactly the same issue. Struggled with it for more than a month. Finally, today (22-Aug) able to successfully e-verify my return and got the Ack.
        I had submitted grievances multiple times. It seems, they have addressed this issue and squashed the bug in their software… at least for now.
        I encourage you guys to try now and hopefully you should be able to file/upload your returns.
        All the Best.

        1. Indrani Ghosh says:

          while doing e-verify, I am also facing the same error “The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”

          Kindly help as to how I can rectify

    3. LS says:

      Please delete all bank accounts except one where you wish to receive refund. I could file my return after doing this. I have been getting cat. A error for the past month.

  22. Pronob j Dutta says:

    I have trying to e-verify by Net banking for CVC but when I enter into the e-filling website through net banking site it’s only loading and loading. I unable to e-verify my return. Also I have post my ITR -Vo by speed post and it’s shown as delivered about 2 weeks ago but I have not receive any communication email or sms from incometax site

  23. anil says:

    when try to file itr 1 it stucks at validating your return.
    grievences also submitted to income tax new website on 23.07.21 & 03.08.21 still no reply

  24. Parag Vyavahare says:

    I am trying to file ITR 3 for AY 2021-22 thru oline mode. After filling up of return the validation is coming out successful but when I go to verification it is giving error that in income form business/profession when opting for sec 44ADA data is not correct. Rechecked data & same is correct still verification is not giving ok. Has anyone faced this issue pl help me clarify or let me know where to post a complaint/helpline request to IT

  25. N.Rajaraman says:

    My friend’s son filed Return for AY 2020-21 but forget to Verifying/validating Return after completion for which he got notice after 6 months time. He paid the penalty but unable to file the return through portal.
    Please clarify whether he need to file the return manually or any other sorce to go through portel?
    – In case he has to do filing manually whether he can file it with local ITO at Nungambakkam, chennai or compulsory to file it at Bangalore.
    Please advice.

    1. Anuj says:

      Hello Sir, You can request for condonation of delay online. Onmce it is accepted by CPC, you can get the return e-verified . But that time the return will be showing as invalid.

  26. Murugesan says:

    While doing e-verification of my ITR-4 return, I am getting tyhe foll error :
    ” ITR 4
    Validation completed -1 Errors Found
    Please click on respective error description to resolve the error and to proceed further

    Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
    S.No. Error Description Suggestion
    1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”

    pl guide,

  27. Naren says:

    I & my wife own house jointly & self occupied too, I filed my return of AY 21-22 with house details but missed to mention the same in case of my wife’s return. Also, in my return, I have declared my wife as 50% owner & given her PAN & Aadhar details, So, will it be prudent to file revised return in case of may wife just to include house details even though there is no income from it. Also, my wife has interest income & not salaried person. Pls advice about need to file revised return in case of my wife, just to declare the house details.

  28. Tax Payer says:

    Getting a validation error. Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
    Error Description
    1. Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed R20 lakhs
    Suggestion – Enter Rs. 20,00,000 in the field “Sec 10(10)-Death-cum-retirement gratuity received.

    I have entered the amounts as per Form-16. Gratuity amount is less than salary and less than 20 Lakhs.
    Not sure what is wrong. No error until last step and getting a validation error.
    Very poor software.

  29. vignesh says:

    Sir,
    We have File our return 3days before ITR has been Suceesfully Verified but i can’t download my Acknowledgment Please gudie me if you have any solution

    1. Ragini Verma says:

      Even I am facing similar issue..I filed my ITR yesterday and no data is appearing under view filed returns..Even I don’t have acknowledgement number of filed ITR…
      Can someone please help

  30. Uma says:

    My bank account is not getting validated for the last 25 days. It says, “validation in progress” because of which I am not able to file my return. I have written a grievance and also spoke to the call center. They are saying it will be resolved. But, it’s not yet resolved. What to do under the circumstances.

    1. Minati says:

      Same issue. Trying to E-verify through bank account. I have done this last year too – same account. But this, it’s not working… I tried enabling EVC on this account – it’s getting validated, email getting validated, but not phone number. My phone has remained same for many years.

    2. Namrita Varier says:

      Same issue I am also facing. Tried several times to revalidate but it says “bank cannot be validated” . How this can be resolved ?

      Namrita

  31. srini says:

    (1) Validate Return….. is successful
    (2) Confirm your Return Summary…… is also successful
    (3) Verify and Submit ……… not able to successful I’m not able to proceed to verification ? Why and I did not receive any acknowledgement email

  32. manickam r n says:

    I have been struggling for the last 15 days spending at least 3 to 4 hrs daily. I have reached upto download Json. Got stuck up at e verify now. ITD may please consider the the previous ITR forms at least as an option.

    1. faizan says:

      could not e-verify my return even after 10 days…
      Old portal was much better than this new portal.
      Unplanned migration of portal,,like everything else.

  33. viral says:

    offline JSON (version 1.07) says everything is valid
    however on uploading form get following error
    getting this error : In Schedule VI A, sum of Sl.no 1a to 2 u is not consistent with total deduction sl. no. 2v
    have checked schedule VI – the breakup & total are matching

    is anybody else facing this issue ?

    Looks like Infosys is getting the testing done by tax payers 🙂
    Being a software architect, the only thing I can say is Infy has delivered a piece of sh*t

    1. Rishabh Soni says:

      Yes similar issue encountered but no solution found till now. Will post the same once any solution is available in this regard

    2. Rajesh says:

      The V1.0.8 continues to have the issue. Schedule IV A, sum of Sl. no 1a to 2u is not consistent with total deduction sl. no. 2v. This issue is present despite all numbers are matching.

  34. MIHIR says:

    NO NEED TO FILE ANY INCOME TAX RETURN BEFORE MARCH 2022. ENJOY ALL. I HAVE NEVER SEEN SUCH TYPE OF WORST UNBELIVEBLE SERVICE. WHAT INFOSYS DONE HERE IS TAKEN HUGE MONEY FROM INCOME TAX DEPARTMENT AND NOW NOT ABLE TO RESSOLVED ISSUE. I DONT THINK SO THEY ARE CAPABLE BEFORE MARCH 2022. ALL THE BEST TO INFOSYS AS ENTIRE MOST TRUSTED PROFESSIONAL CHARTERED ACCOUNTANT ARE ON MERCY OF INFOSYS NOW.

  35. Melvin Desouza says:

    When will prefilled data on capital gains on share trading be done. If I file based on my working and afterwards there is a difference based on what my broker files, I will be sent a notice by income tax department.

    1. Rishabh Soni says:

      This option is available for FY 2021-22 and accordingly you may have this data in next year return. For this year you shall have to fill the same yourself.

  36. Sudhir says:

    The Capital Gains Schedule is a sham. First filling gives the correct result. But when you re-enter into the CG Gains Schedule again, all values have changed on their own. When you log out and re-log in, the values change again on their own. For e.g. LTCG loss of (-) 2.35 lacs change on its own to +9.92 lacs and a staggering +32.85 lacs. How can anyone file a return ? They haven’t yet rectified the problem for over 1 month inspite of me sending screenshots and step by step explanation. I never though that INFOSYS can do such third class work.

    1. mahi says:

      Any update on this issue..or solution to overcome this capital gains getting changed…? Infosys can’t write code to parse decimal number from csv file such a shame… what kind of software delivery they do… i’m stuck now… waiting to resolve this fix

  37. Himanshu Suri says:

    I have filed my ITR today but it’s not showing under everify section can anyone please let me know till when can i verify my return.?

  38. Dasprakash says:

    I had the same issue for E-Verify.
    I had successfully submitted the IT returns with option e-Verify later.
    But when I tried to click on e-Verify, the option was not responding.
    I learnt from my colleague to try the e-Verify option before logging in to e-filing portal.
    Select the E-Verify under ‘Our services’ in the e-filing home page. It takes to the new page and asked to enter the details like PAN, acknowledgement number. mobile number etc.

    Once you enter the details, it send a OTP to your mobile and enter the OTP received.
    Finally you reach the e-verify section.

    From here you could e-Verify. I had trouble here as well, as I wanted to choose the e-verify via Bank account. But after a lot struggle, successfully e-Verified.

    Dasprakash

    1. S.P.Dhua says:

      I has same issue as earlier opted for ‘e-Verify later on’ during filing on 23.07.2021. But unfortunately e-Verify link was not responding even after trying at least 50 times on different date.
      But now as described I have successfully e-verified through ‘Our Services’ link.
      Thanks a lot for information.

    2. SP Dhua says:

      I had same issue but following the steps you have described successfully e-verified on 09.08.2021. Earlier I was trying since 23.07.2021 after initial login but failed repeatedly.
      Lot of thanks to you. আপনাকে অনেক ধন্যবাদ ।

  39. Ashok says:

    Thank you very much for providing the workaround. I had the same issue mentioned in this article (Name appearing blank and hence verification failed). I followed the idea explained in this article and it helped overcome that error. Thank you!

  40. Arun kumar says:

    Validation of ITR 1 passes and when I proceed to verify it throws an error. Have tried atleast 10 times but facing the same issue – The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

    1. Sahu says:

      I am also getting same error :

      “The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”

      Is there any resolution ? how to proceed ?

      1. Manoj says:

        I also faced same issue. After I logged off completely, close the browser and login back after some time and resumed the IT filing by again entering Income section. It Did not give me validation error and I was able to file successfully.

        1. Anjali says:

          I am getting same error. Don’t know how to resolve
          The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

    2. pritish mitra says:

      hi got the solution , file it via ITR 2 , you shall have no problem uploading it, I faced the same issue , thought I should share, don’t think will have any legal issue either.

  41. Suman bala says:

    While doing e-verification of my ITR-I return, I am getting tyhe foll error :
    ” ITR 1
    Validation completed -1 Errors Found
    Please click on respective error description to resolve the error and to proceed further

    Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
    S.No. Error Description Suggestion
    1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”
    Pls. Guide

  42. Suman Bala says:

    While doing e-verification of my ITR-I return, I am getting tyhe foll error :
    ” ITR 1
    Validation completed -1 Errors Found
    Please click on respective error description to resolve the error and to proceed further

    Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
    S.No. Error Description Suggestion
    1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”

    pl guide,

  43. Tintu Mathew says:

    Absolutely pathetic portal…. No way to e verify filed return…. Even filing was a big headache…. Shame on income tax department and Infosys

    1. Anju says:

      Hi,
      I am to file ITR for assessment year 2021-2022.

      But when I am selecting assessment year 2021-2022 in the portal, the other below fields like select filing type and select ITR type gets greyed out and becomes not editable.

      Anyone facing this issue and what is the solution ?

  44. Arun says:

    It is HUF account, I am Karta of the account.During the process of e-filing on line, After filling all the required schedules (form ITR-2), while at the process of validating/verification, an error messsage is generated saying ” In part A General, Return is being filed by Representative Assessee but the PAN quoted in representative assessee field is not same as the PAN who is trying to upload the return.” In the representative Assesse field of part A General, I filled “NO”. Then, I also tried filling in that field “YES” and PAN of Karta, but the errror message is same. I am not able to submit the return.

    1. clearday says:

      I am still facing error while uploading HUF ITR2. Please help if anyone is able to successfully upload ITR2 for HUF. Error is while verification e verify. Says PAN is not same as who is trying to upload the return

    2. Greenize Jain says:

      I am also facing the same issue. I have written an email to efiling web manager and let’s us see whether they can rectify this bug in the utility.

  45. Venkatesan says:

    Even after 4 days penalty for itr for late submission is not removed for AY 21-22.And if we select ‘NO’ button given below the Part TTI regarding foreign assets is not saved. No saving option is available. Anybody help me out. Addressed to incomtax grievance cell. No reply.

  46. Neha negi says:

    Hlo sir , yesterday i filed itr 4 ay 21-22 but its not showing under filed return.
    Could you please help me sir what should i do??

  47. SYED NAYEEMUDDIN says:

    While doing e-verification of my ITR-I return, I am getting tyhe foll error :
    ” ITR 1
    Validation completed -1 Errors Found
    Please click on respective error description to resolve the error and to proceed further

    Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
    S.No. Error Description Suggestion
    1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”

    pl guide,

    1. Surinder says:

      I am also facing the same problem for the last 15 days and tried to everify but when sumitted the return same error comes out Dont know how to solve .The gross income has been added in the schedules under the respective head of income

    2. Ashwin says:

      I am also facing same issue any solution you got
      Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      S.No. Error Description Suggestion
      1. The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.”

    1. rakesh kumar sharma says:

      same problem from the start day, no one to hear or tell the proper way, lodged 6 times grievances but no response .
      waste of time everyday without no result

  48. user says:

    I never faced any such issues upto last financial year. Earlier IT website was maintained by Tata Consultancy Services (TCS). They did a wonderful service to IT Dept. But, now, NEW CONTRACTORS those who are maintaining the new IT website are collapsing not only the “Good Name” of IT Dept. but also they are creating BAD NAME to our respected modiji Government too. In my experience, upto last year i did Online ITR-1 for my client in Just 10 Minutes including E-Verify. But, now, i require to spend upto 2 and Half Hours for a simple ONLINE ITR-1 uploading. However, i inform you that OFFLIN JSON filing is working without any issues EXCLUDING uploading and E-Verify. I am facing below problems 1) TOO much delay to display the Login Page. 2) After Login, it displays the Dashboard with permanent irritation of update your profile / update your bank A/c and only 75% completion of your profile. 3) After spending a LONG hours system uploaded the file successfully. But the uploaded file was NOT displayed in Filed Return menu and also E-verify was not displayed under worklist / pending list menu. However, the next day it displayed under Filed Return Menu. However, still it is not displaying E-verify button in worklist / pending list. I selected E-verify under normal menu, and i clicked the button E-verify. I have been trying to click several time for the past 3 Days. But “Nothing Happened”. I tried Mozilla Firefox 90, Microsoft Edge 92 and also Internet Explorer 11. I am using original windows 7 professional with uptodate update of softwares.

    1. Unknown says:

      Hamare modiji apne chaheto ko contract dilwa rahe hai aur ham aap janta ko iska bhugtaan karna pad raha hai,,, aese ghatiya pradhan mantri ki lat maro Modi ji mat kaho balke ghatiya modi kaho..

  49. PK Gupta says:

    The Finance Minister does not seem to have any clue as to how resolve all those glitches. And, may be to restore the earlier Tax Filing Portal even for the time being might have become a big prestegious issue for her and also for the BJP ruled Govt.

  50. Prashanta Guha says:

    I filed my return successfully on 27th of July’2021. However, failed to E-Verify the same. I tried every way, but failed. Before logging in, there is an option to e verify. I tried there. Received the OTP, inserted. And then pressed continue. It gave option for everify. I chose bank account ( I chose the bank a/c which is already validated). Now asked to press “my bank accounts”. As soon as I did that, it gave me a message that it is gimed out, despite I had 12 minutes time. I cleared all temp.files from laptop. I tried 3 times. Thereafter, a message appeared which says “You have crossed the limit of OTP receipt. Please try tomoroow”. Funniest thing is that even after trying thecsame way, the same message popped up. I am at loss, harassed and frustrated….It appears I have to send the filed form to Bangalore for physical verification. Never faced such glitches in eralier version…..

  51. Kanchan mala verma says:

    This trick is not final for e verification of ITR, as I shall give my opinion that both portal may plese be restored until new portal shall start trouble free.

  52. Vipan kumar verma says:

    This trick is not final for e verification of ITR, as I shall give my opinion that both portal may plese be restored until new portal shall start trouble free.

  53. Venkatesan says:

    We have paid assessment tax less than 10000 during June for ay 21-22. However the system calculates interest and fee under 234B and 234C for assessment tax.Since before March more than 93% of the total tax has been paid for fy 20-21. Anyone
    tells whether the interest charged is correct.

  54. Rishabh Soni says:

    For those facing the following issues:
    1. ITR verification – you may noted that I have recently filed returns where the verification has been done using EVC i.e. using Aadhar linked verification. Those facing verification issue may try the same once as I have not faced any issues while verifying through Aadhar based OTP.

    2. For those still facing the error with bank, while the same has worked for me by removing and adding bank account, however, considering that a lot of taxpayers facing such issue, the same may be taken up by ITD from their end.

    Additional problem that I have encountered is that the Long term Capital Gains exempt to the extent of INR 100,000, the tax is getting computed on same, please check the computation properly before filing. The issue was resolved only after I filled the data again from the scratch.

    For queries you may reach out to me and would try my best to provide solution if available with me.

    1. Satyen says:

      Sent this message in grievance but no reply for almost a week

      Have been trying for 10 days to incorporate STCG details under Schedule 111A but cannot access, under Capital Gains it is always taking to 112A LTCG portion. Whereas I could incorporate the STCG quarterly breakup; hence there is a mismatch. PLEASE HELP.

    2. arvind r says:

      Yes, even my bank accounts are not being validated. Without validation, I am not able to file EReturn. On top of that Department is now charging Penalty for late filing.

  55. Y. M.Nile says:

    At the time of submission of ITR 1,Rs.5000-shown as penalty for late submission whereas the extended date is 30.09.2021.What to be done now.Pleasr guide.

  56. Venkatesan says:

    Even though extended last date of submission of itr 30th sep 21, income tax put penalty of rs.5000/- in the new portal Please all tax payers are requested to look into the matter

    1. Bhavana S says:

      I am clicking on e verify button and it’s not responding. Trying since couple of weeks and still the issue was not resolved and not sure why its happening with few users.

  57. Venkatesan says:

    In declaration name could not enter. After changing authorised signatory to self it allows to enter the name. But again change to self, name disappears in itr2. The suggestion given by one person in comment doesn’t work out. Pl. help me out to file the return. Mail sent to income tax. No reply sofar.

  58. Pawan Sharma says:

    Error of please add bank name refuses to go away at time of validation of return. Although I have one account fully validated and EVC ready.
    Same bank accounts showing validation in progress since last 15 days.I tried to delete the account which shows validation in progress but there is no option I need guidance how to solve this problem and finish my return.

  59. Bhaskar Reddy says:

    My father deceased. As a legal heir of my father I wanted to file ITR for AY 2021-22.But the option to Register as Representative in the new portal is not made available. I am waiting since 2 months to file his ITR and another 2 months only is left. No proper guidance or assistance is given by IT Helpline. In previous version it was available. Still how long it takes. If not what is the other way or option to file ITR of a deceased person

    1. ark says:

      yes, this is an issue and i believe they are sorting it out. totally absurd portal is the new one with full glitches. E verify button also does not work

    2. Anju says:

      Same issue facing. Unable to fill ITR on my husbands behalf. Getting below error while trying to click forget password for legal heir account :
      Error : Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number ITD-EXEC2002 when you contact customer care for quick resolution.
      Should I rather directly submit ITR using his credentials ?

  60. Ashok kumar says:

    Figures reflecting in prefilled ITR1 for TDS amount is less than what is reflected in form 26AS. Income details in pre filled ITR 1 is shown as zero. Shame on the part of program developers. Previous e filing was customer friendly and smooth. Simplification of tax filing is made complicated

  61. Ajay Kuvawala says:

    I am unable to login on site. It is hopeless. Earlier data autofill was not coming. Now login not coming. Unable to file teturn

  62. RAGHAVAN ARASANIPALAI JAGANNATHAN says:

    The most useless user unfriendly site developed ny Infosys. The Previous e filing system was much better and there was no need to change it. Lotoif data entry and factual errots in personal details, pan data, ITR I prefilled first page regarding nane, DOB, gender, address etc. A very careless and silly mistakes.. i will tell about my grievence which is not resolved over 3 weeks.

    Sent: Wed, 28 Jul 2021 at 12:38
    Subject: IMPORTANT CIRRECTION OF MY DOB IN MY ITR 1 RETURNS PREFILLED PAGE

    Dear Sir,

    My date of birth (05-Mar-1946) is correctly appearing in my AADHAR, PAN as well as online under my Personal Details in Dashboard. However, when I go online to ‘File Income Tax Return’ in ITR-1 for AY 2021-2022, my date of birth is incorrectly pre-filled as 04-Mar-1946 under ‘Validate Your Pre-Filled Data’ (page 1 of ITR). Kindly make necessary corrections as my date of birth is 05-Mar-1946. I am unable to file my tax returns without correcting this.

    PAN number: ACFPJ6147G
    Contact number: +91 9895110347
    AY: 2021-2022
    Error screen shot: Please find attached

    image.png

    With Regards,
    Raghavan Arasanipalai Jagannathan

  63. Vipan says:

    I have am not able to file return. A message keeps on flashing that I have already filed return and now I should file revised return. Then I shifted to offline utility for itr 2, but again the platform is not accepting return.

  64. S goyal says:

    Working with the new website is a real-time persisting nuisance. Without download of JSON file return filing offline is not allowed, but when one can change the data, what’s the relevance of the download which contains as much errors rectification of which is also a nightmare. The officials of the Finance Ministry and Infosys should be tried for cruelty to tax payers.

  65. Raj Kumar Sharma says:

    It would be much better if the income tax department or the govt of India allow the taxpayers to file their return off line. I can file my return with in half an hour. This portal is totally useless.

  66. Priya says:

    Useless portal developed by Infosys. They should be made to pay penalty. As an IT company don’t they test that asis functionalities should work in new portal. They should sack the entire project team for doing a lousy job. Even after almost 2 months, they are yet to fix critical defects

  67. Krishnan Iyengar says:

    Another problem faced is that in pre-filled form 2, there is no provision to enter data relating to long term capital gains (loss) in respect of units, which are not equity oriented and where no STT is paid. Department should address this issue. Further, pre-filled form 2 has only general information. Rest, assessee has to fillin.

    1. Under the schedule CAPAITAL GAINS, select, from the sale of debentures or bonds which has not suffered STT and here, you should be able to compute long-term capital loss on account of securities mentioned above. Please try and let me know through this thread. With Best Wishes, Jagadeesh Bharadwaj

  68. Ashish Tambawala says:

    Validation error says Max amount can’t exceed 14 digits. Hyperlink is not activated for this error so can’t trace where this error exist. As such no amount entered or auto computed exceed 14 digits. Badly stuck at the fag end……

    1. I did face similar problem while computing Capital Gains, particularly under the CELL -expenses incurred. Log-out, clear temporary files, caches etc., and re-try. It did work for me. Please let me know through this thread once done for the benefit of all others who may be facing similar problem.

    2. sathyanarayanan says:

      Sir I tried as per Mr. Jagadeesh. But the error of “Maximum 14 digits is not cleared for me idespite of . clearing all the tempory files pl. find me a solution to filed the returns

  69. MURTHY says:

    For me everytime I try to e verify it throws errors of name mismatch between aadhaar and pan which is not at all the case. Unable to find a solution to it.

  70. Ashish Tambawala says:

    Validation error says Max amount can’t exceed 14 days.
    Unfortunately hyperlink is not activated on this error so you can’t trace where this error has occurred. As such no amount entered or auto computed is seen exceeding14 digits. Badly stuck at the fag end…….

  71. RAJOO GUPTA says:

    Mr Nandan Nilekani along with the Infosys team assured the FM that the new portal will be fine more than a month ago,Still to see the same working without glitches.

  72. Barathidason says:

    In the profile, under bank accounts the same bank account is shown 2 times with validated sign. If we click details one shows validation pending. If we try to delete, account closed or deactivated to be selected. Both the options are not relevant. Actual is “duplicate” . Not sure how to deal.

    1. Rishabh Soni says:

      May have to wait for the ITD to provide with the other options in this regard. Else may have to select one of the given option and keep screenshot for record to substantiate that any other option was not available and hence, were forced to select one of the options even though not relevant

  73. Debaprasad Banerjee says:

    I am facing problem of a pre filled bogus account of three digit of SBI which I never filled up a d it is not validated. And I cannot remove an a count which is not validated. Can you suggest how such a count can be delited or removed.

    1. Rishabh Soni says:

      Please raise Grievance at the portal for removing said account, though I have not personally faced such issue till now but at the times the resolution have been received from back-end team for other issues.

  74. Debaprasad Banerjee says:

    I am facing problem of a pre filled bogus account of three digit of SBI which I never filled up a d it is not validated. And I cannot remove an a count which is not validated. Can you suggest how such a count can be delayed or removed.

  75. ROHITASH SHARMA says:

    I AM A LEGAL CONSULTANTS OF INCOME TAX AND GST WORK FACING PROBLEM IN FILING OF INCOME TAX RETURN VERFICATION , LINK ADHAR AND STATUS OF LINK ADHAR IN NEW INCOME TAX PORTAL

    1. Rishabh Soni says:

      Sir there is no doubt that glitches are innumerable and it shall take significant time before the Income Tax portal goes back to working fine.

  76. Dinesh Bharat says:

    Date of birth has simply drifted to minus one day. All have promised to correct it. But there is no solution. Editing it is not allowed. It is also picking up the wrong date from the Aadhar and PAN portals.
    Please help!

    1. Balbir says:

      Same problem is being faced by me. However, I was astonished when before filing my return, I looked at my Perview and Submit Page, it was still showing my wrong date of birth ie one day earlier than my actual DOB. I took the print of this page and PRINTED PAGE shows the correct DOB. Unimaginable thing. Screen shot shows wrong DOB whereas printed page shows correct DOB. I am still undecided as to weather I should submit my return or wait. Really perplexed. If you find any solution please write.

  77. srinivasan N says:

    I AM ALSO FACING SAME ISSUE..PLEASE HELP
    Error of please add bank name refuses to go away at time of validation of return. Although I have one account fully validated and EVC ready.
    2 other bank accounts were validated earlier are showing validation in progress since last 3 days.I revalidated these 2 bank accounts to eliminate this bank name error. I need guidance how to solve this problem and finish my return.

    1. R.THULASSIRAMAN says:

      Two Bank accounts “Validation in Progress” for 15 days . Unable to file ITR or delete the bank account. There is no edit option also. Please advise

  78. V K Jain says:

    I was facing many similar problems but on 26/7 I just tried filling a totally fresh return in online mode and it got submitted without any issue. It seems they’ve silently launched a new version with some schema changes on 21/7 without any announcement. Just try filling a totally fresh return online now. It may help.

    1. Rishabh Soni says:

      Probably you are right Sir, filling new form afresh has solved for glitches appearing earlier in few of the cases. Those facing issue may try this option as well but no assurance on this being accurate solution, so proceed accordingly.

    1. Rishabh Soni says:

      True indeed there is lot of lag and glitches. Even the Tax experts are facing lot of issues and are taking every efforts to inform Department of such glitches to obtain quicker resolution but the same may take some time.

    2. chandrasekaran says:

      persons should always consult the proper professional for any important works instead of doing it on their own or through touts etc to be safe and secure

  79. Minal Wad says:

    I removed bank accounts for which bank name error was shown and readded the same but now it’s showing validation in progress for almost a month and now I can’t delete also. One more thing, after uploading, I am unable to everify through net banking or bank account

  80. GANDHI MOHAN BHARATI says:

    I have given up wasting time. Whatever is applicable to one and all shall be for me also. Why waste time with this useless portal?
    Hope the Government is serious about it

    1. Hemant Kumar Masih says:

      New developers have messed the complete site in this new version. It used to be excellent user friendly & smooth site in older version. Full of glitches & errors in new version. Government should take strict action on developers as almost all users are facing problems. I am fully frustrated, not able to e-verify till now. Tried all options but no success… Hope someone will take action sooner.

  81. Jeeban jyoti Pradhan says:

    There are much more issues like cannot everify after we choose everify later option… server become too overloaded after 11…new registration.cannot be done..

  82. PREM RAMCHAND BHATIA says:

    Error of please add bank name refuses to go away at time of validation of return. Although I have one account fully validated and EVC ready.
    2 other bank accounts were validated earlier are showing validation in progress since last 3 days.I revalidated these 2 bank accounts to eliminate this bank name error. I need guidance how to solve this problem and finish my return.

    1. Shantanu Khandelwal says:

      Hello, I am CA Shantanu Khandelwal from Nagpur. We were facing this same issue in some of our returns while filing the return in online mode. The way to fix this is to file the return using the offline utility. This can be downloaded from the portal and after installing it, download the JSON file from the online login where you have filled the return. This JSON file can be imported into the offline utility saving you time from having to make the return again in offline mode. After this, you can click on the validation rules, it will give the same error regarding the bank name. Click on the error, it will take you to another screen. Just click on the IFSC code in this screen and then click away anywhere else. The name of the bank will get filled in.

    2. Rishabh Soni says:

      Please remove the bank account that is giving the validation error and re-add the same. The issue of bank name will get resolved. Validation for all accounts is not mandatory, you need one account that is validated for refund purposes so ensure that you select pre-validated account for refund.

      Hope the same helps else you can connect with me for same.

      1. Prem Bhatia says:

        Sir,
        One account is already validated and EVC ready. 2 other bank accounts were validated but to remove the bank name error I put for revalidation. The error of bank name to be added persists.

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