SECURITIES AND EXCHANGE BOARD OF INDIA
SECONDARY MARKET DEPARTMENT
Mittal Court, A Wing, Gr. Floor,
224, Nariman Point, Mumbai 400 021
SMD/POLICY/CIRCULAR/18 /97
August 4th, 1997
TO,
ALL STOCK EXCHANGES
Dear Sir,
This is with reference to the reporting of complaints against Sub brokers by the stock exchanges. For monitoring the complaints redressal mechanism more effectively, has been decided that stock exchanges shall send a Monthly Status Report of Complaints against Sub brokers in enclosed format instead of sending replies on case to case basis. Reports on individual cases shall be given by stock exchanges as and when asked by SEBI separately.
The format for ‘Monthly report on redressal of investor grievances’ is segregated into three parts :
Part A: Summary of total Complaints of last six months.
Part B: Details of SEBI referred Complaints resolved during the month.
Part C: Details of SEBI referred Complaints pending more than 4 months with reasons.
This procedure should be implemented immediately from the month of August 1997 and the Monthly status report shall be sent before 5th of every month.
Yours faithfully,
O P GAHROTRA
EXECUTIVE DIRECTOR
SECONDARY MARKET DEPARTMENT
Report on redressal of investor grievances Against
sub brokers of __’97
A. SUMMARY OF TOTAL COMPLAINTS/ARBITRATIONS OF LAST 6 MONTHS
| Particular for last Six Months | FEB | MAR | APR | MAY | JUN | JUL | |||||||||
| Opening Balance | Referred by Sebi (1) | ||||||||||||||
| of the Complaints | Received Directly by exchange (2) | ||||||||||||||
| Total (3) | |||||||||||||||
| Complaints Received | Referred by Sebi (4) | ||||||||||||||
| Received Directly by exchange (5) | |||||||||||||||
| Total (6) | |||||||||||||||
| Complaints resolved | Referred by Sebi (7) | ||||||||||||||
| Received Directly by exchange (8) | |||||||||||||||
| Total (9) | |||||||||||||||
| Closing Balance | Referred by Sebi (10) | ||||||||||||||
| Received Directly by exchange(11) | |||||||||||||||
| Total (12) | |||||||||||||||
| Complaints | Referred by Sebi (13) | ||||||||||||||
| pending for more than 3 months | Received Directly by exchange(14) | ||||||||||||||
| Total (15) | |||||||||||||||
* Includes cases referred to Arbitration for which Award has not yet been passed.
B. Details of complaints referred by SEBI Resolved during the month
(As specified under Table A – Row No.7)
| Sl. No. | Complainant | Complaint against | SEBI Ref No. | Details of redressal |
D. Details of complaints referred by SEBI pending more than 3 months
(As specified under Table A – Row No.13)
| l. No. | Date of receipt of complaints by Stock exchange | Complainant | Complainta gainst | SEBI Ref No. | Reasons for pendancy & Course of action taken by the exchange. | |
| Name of Broker | Name of Sub Broker | |||||
