pri How to resolve technical glitches while uploading GSTR-9C? How to resolve technical glitches while uploading GSTR-9C?

Arjuna (Fictional Character): Krishna, GST department has come out with statistics that only 1% of GST Audit Report for financial year 2017-18 has been filed. As the due date for filing such Audit report is approaching which is 31st August, 2019. Even Government is worried for such statistics of uploading. So, what are reasons for such low percentage of filing of GSTR-9C?

Krishna (Fictional Character): Arjuna, There are many issues for uploading GSTR-9C. Even after finalizing audit, task is not yet done. Uploading GSTR-9C has been trouble. Filing GSTR-9C involves various stages like creation of JSON file. Also, uploading GST audits requires some of the pre-requisite system are like Windows Operating System should be of Version 7 and above, Microsoft Excel 2007 and above. Then we have to download GST emsigner from Even the Internet Explorer 10+ is required and Java 1.6 or above.

Arjuna: Krishna, as you said that we need all the above systems, are there any setting requirements which we have to change in the Internet Explorer?

Krishna: Arjuna you are right, we have to make certain changes. For this open Internet Explorer go to Tools in that Internet Option then Security then custom Level. Under Custom Level Settings you have to enable the “Automatic prompting for Active control” and also prompt “Download unsigned ActiveX Controls. Even we have to make sure that GST website is added to trusted website and check antivirus settings also.

Arjuna: Krishna, what are the common errors one witness while uploading GSTR-9C?

Krishna: Arjuna, the common errors are:· The most common error found while uploading GSTR-9C is of signing with Digital Signature. One can avoid such error by following above stated settings· One can even face error of rounding off. If there exists a slight difference in values of GSTR-9 and that feeded in offline tool of GSTR-9C. Then error report could be generated. To avoid such error one need to be precise while updating figures in offline tool.· While finalizing offline tool, one should validate every sheet and then proceed to generate JSON

Arjuna: Krishna, after all the above settings what is the next step to be taken?

Krishna: Arjuna, the main step is generating json file of GSTR9C for which the following points are to be considered-

1. While downloading the offline utility folder- there are 4 files which comes in the folder, of which one file is Ws web file which should be in the same folder in which the GSTR9C offline utility is saved.

2. Check that latest version of GSTR9C offline utility is being used, which was downloaded from GST portal.

3. GSTR9C offline utility folder should be on the local disk of the system and not on the network.

4. GST emsigner should be as run as administrator. Same settings for emsigner which is used for filing monthly GST returns should be done.

5. Every sheet of GSTR9C offline utility should be validated.

6. Chartered Accountant whose PAN is mentioned in GSTR9C should attach Digital signature before generating JSON file.

7. Click on “Generate JSON file to generate GSTR9C details to GST portal”.

8. Then proceed to save the JSON file, save it in same folder of offline utility and Internet Explorer pop-up will open.

9. One pop-up of “Allow block content” would appear on the bottom of the screen.

10. In Internet explorer pop-up with two steps would appear. Select on “Initiate Signing” and then “Open emsigner”. Once clicked on emsigner, emsigner will open and JSON file would be generated.

Note: While generating and uploading JSON file no other application should be in use.

Arjuna: Krishna, What lesson we should take from this?

Krishna: Arjuna, uploading GST FORM-9C is not simple. Before uploading the json file the auditors have to go through many procedures for conducting GST audits. Even after finalizing the audit, uploading it is a hurdle. We should try to upload all the GST audits as early as possible as during these last days due to excess load there can be issues while uploading annual returns and audits on site.

Other Similar Articles

Filing Form GSTR-9C – issues related to DSC- Part A & Part B

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Error and Solution for GSTR 9C-JSON

Technical Glitches in GSTR 9C and probable solution

How to resolve technical Errors while uploading GSTR 9C

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Qualification: CA in Practice
Company: R.B. Sharma and Co
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1. Vice-Chairmen of WIRC of ICAI for the year 2015-2021. 2. Youngest Chairman of Aurangabad Branch of WIRC of ICAI in 2002. 3. Author of Popular Tax articles series based on Krishna and Arjuna conversation i.e “KARNITI” published in Lokmat on every Monday. Till date 335+ weekly articles ha View Full Profile

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  1. manish kumar says:

    when i was generate JSON file one pop up come from internet explorer and one also pop up is to allowed blocked content , then after click on initiate sing but initiate sign was not open .

  2. madhavi says:

    I think the GST helpdesk should be willing the help the people through anydesk.
    Instead of concentrating on the audit, we have to waste so much time for creating json file and uploading. It is not worth the effort.

  3. SHIVJIT GHOSH says:

    While uploading GSTR-9C json file, error showing “Error occurred”. I have uploaded severela times. But still this error is showing.

  4. MSMBANDRA says:

    Same error is occurring since 23/08/2019. JSON was uploaded on 23/08/2019 after that we filled fresh GSTR-9C utility & tried to upload on 24/08/2019, & still facing the same error.

  5. sushil angiras says:

    Even on uploading json file message will appear that recevied but pending wait for 15 minutes and after that message will appear error occured error in processing request please upload again what to do even gst technical team is unable to solve this puzzle

  6. RAJIV NIGAM says:

    Here Krishna again – Even if you filed GSTR 9C after signing by CA then after up loading Error file generated when you down load after 20 minutes wait then a surprise will appear “THAT NO ERROR IS IN ERROR FILE”.

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July 2021