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Consumer Protection Act

Latest Articles


When Can Celebrities Be Held Liable for Misleading Advertisements?

Corporate Law : This article explains how consumer law regulates brand endorsements. The key takeaway is that endorsers face penalties only when m...

January 20, 2026 690 Views 0 comment Print

Mandatory Levy of Service Charge by Restaurants is illegal: Govt

Corporate Law : Authorities have clarified that compulsory service charges violate consumer law, reaffirming that tips must be voluntary and canno...

January 12, 2026 3564 Views 0 comment Print

Consumer Protection Act 2019: Key Changes & Implications

Corporate Law : Overview of the Consumer Protection Act 2019, its key definitions, the establishment of CCPA, product liability, and penalties for...

May 9, 2025 4572 Views 0 comment Print

उपभोक्ता संरक्षण अधिनियम 2019 में शिकायत दर्ज करने की प्रक्रिया।

Corporate Law : भारत में बढ़ते हुए बाजार के प्रभाव को देखते हुए भा...

August 18, 2024 1806 Views 0 comment Print

Redefining ‘Person’ Under Consumer Protection Act, 1986: SC’s New Take on Long Standing Corporate Claims

Corporate Law : Explore the Supreme Court's landmark ruling on corporate claims under the Consumer Protection Act, 1986, redefining 'person' and e...

May 29, 2024 1266 Views 0 comment Print


Latest News


CCPA Penalises Coaching Institutes for misleading advertisements

Corporate Law : The CCPA imposed penalties on coaching institutes after finding that advertisements highlighted successful candidates while hiding...

May 16, 2026 315 Views 0 comment Print

₹11 Lakh Penalty for Misleading UPSC Result Claims by Coaching Institute

Corporate Law : The regulator held that selective disclosure of course details and inflated success claims misled aspirants. The ruling reinforces...

December 26, 2025 564 Views 0 comment Print

Draft Guidelines for prevention and regulation of Greenwashing

Corporate Law : Explore CCPA's proposed Guidelines for Prevention and Regulation of Greenwashing. Understand definitions, application, and implica...

February 20, 2024 1182 Views 0 comment Print

CCPA Issues Notice to Amazon Over Misleading ‘Sri Ram Mandir Ayodhya Prasad’ Sweets

Corporate Law : Central Consumer Protection Authority (CCPA) takes action against Amazon for deceptive sale of Shri Ram Mandir Ayodhya Prasad swee...

January 21, 2024 1668 Views 0 comment Print

Draft Guidelines for Prevention and Regulation of Dark Patterns, 2023

Corporate Law : Dive into 2023 draft guidelines by Government of India for prevention and regulation of dark patterns in advertising and e-commerc...

September 11, 2023 1383 Views 0 comment Print


Latest Judiciary


CCPA Penalised Coaching Institute for Continued Misleading Advertisements

Corporate Law : The CCPA held that failure to disclose the specific courses attended by successful NEET and IIT-JEE candidates amounted to conceal...

May 7, 2026 372 Views 0 comment Print

CCPA Penalises Seller for Selling Non-BIS Toys Through Snapdeal

Corporate Law : CCPA held that sale of toys without mandatory BIS certification violated the Consumer Protection Act and Toys Quality Control Orde...

May 6, 2026 1971 Views 0 comment Print

Coaching Ads Misleading if Using Non-Enrolled Students Data Without Disclosure: CCPA

Corporate Law : Claims of high success rates in competitive exams were not supported by complete data or documentation. The decision emphasizes th...

May 4, 2026 2226 Views 0 comment Print

Mandatory Service Charge by Restaurant is Illegal: CCPA

Goods and Services Tax : The authority examined whether automatic service charges violate consumer rights. It ruled that default billing of such charges is...

May 2, 2026 3174 Views 0 comment Print

CCPA imposes ₹8 Lakh Penalty for Misleading Infant Development Advertisements

Company Law : The CCPA held that specific developmental claims such as early crawling and walking were misleading as they lacked scientific stud...

February 28, 2026 2388 Views 0 comment Print


Latest Notifications


Customary Units Like Inches & Feet Can Be Used Alongside SI Units Under Legal Metrology Law

Corporate Law : The Department of Consumer Affairs has clarified that customary units like inches, feet, and dozen may be used as supplementary de...

May 21, 2026 159 Views 0 comment Print

Legal Metrology (General) Amendment Rules, 2026

Corporate Law : The 2026 amendment introduces detailed metrological, technical, and safety standards for non-automated blood pressure devices. The...

January 7, 2026 1278 Views 0 comment Print

Draft Rules for Non-Invasive Non-Automated Sphygmomanometers

Corporate Law : The Ministry of Consumer Affairs is seeking comments on draft rules to amend the Legal Metrology (General) Rules for non-invasive ...

July 31, 2025 288 Views 0 comment Print

Draft Rules for Clinical Electrical Thermometers for Continuous Measurement

Corporate Law : India's Department of Consumer Affairs released draft rules for clinical electrical thermometers for continuous measurement, seeki...

July 31, 2025 408 Views 0 comment Print

Draft CCPA Guidelines to Prevent Illegal Sale of Radio Equipment Online

Corporate Law : India's CCPA has issued guidelines effective May 27, 2025, to regulate the listing and sale of radio equipment, including walkie-t...

May 27, 2025 630 Views 0 comment Print


FAQs on Consumer Protection Act, 2019

April 23, 2022 3852 Views 0 comment Print

Q.1 When was Consumer Protection Act 2019 enacted? Ans. The Consumer Protection Act 2019 was notified on August 9th 2019. However, it came into effect from July 20th 2020. Q.2 What are the main features of Consumer Protection Act 2019? Ans. While retaining certain old provisions, the New Act has certain new provisions that tightens […]

Remedy available to home buyers in Consumer Protection & RERA Act in case of delayed possession

April 19, 2022 12399 Views 0 comment Print

Where there was delay in handing over possession to homebuyers, there was remedy available to the Consumer under Consumer Protection Act and Real Estate Regular Act which run parallel side by side. Moreover, one sided clauses in Agreement amounted to unfair trade practice and could not govern the refund mechanism therefore, refund was allowable to assessee with 9% interest from the date of deposit allowed.

PepsiCo Case: Different MRPs cannot Be Fixed for Same Product

April 18, 2022 3435 Views 0 comment Print

PepsiCo India Holdings Pvt. Ltd. Vs Adithya Banavar (Karnataka State Consumer Disputes Redressal Commission) The Brief facts are: Complainants went to Mantri Mall and purchased one litre water bottle of Aquafina, a 330 ml Pepsi Tin and 350 ml bottle of Nimbooz, which costs them at the rate of Rs.20, Rs.50/- and Rs.50/-, respectively in […]

Analysis of Consumer Protection (Direct Selling) Rules, 2021

April 6, 2022 12564 Views 0 comment Print

Direct Selling is also known as Multi Level Marketing. Government of India has passed Rules for Direct Selling Business dated 28th December, 2021. This Rule is called as the Consumer Protection (Direct Selling) Rules, 2021. Now most of the Direct Selling Entity or Direct Seller thinks that Direct Selling Business has been banned in India. […]

Consumer Dispute Resolution through Mediation under Consumer Protection Act, 2019

February 25, 2022 38406 Views 1 comment Print

As you are aware that the Consumer Protection Act, 1986 is serving consumer fraternity since last three decades. This act has been promulgated to protect the interest of consumers from Unfair Trade Practices and fraudulent trade practices adopted by market players.

Consumer u/s 2(1)(d) covers only services availed exclusively for the purposes of earning the livelihood by means of self-employment

February 22, 2022 3279 Views 0 comment Print

It could thus be seen, that when a person avails a service for a commercial purpose, to come within the meaning of ‘consumer’ as defined in the said Act, he will have to establish that the services were availed exclusively for the purposes of earning his livelihood by means of self-employment. There cannot be any straitjacket formula and such a question will have to be decided in the facts of each case, depending upon the evidence placed on record.

Govt withdraws Direct Selling Guidelines, 2016

January 21, 2022 2355 Views 0 comment Print

Central Government, having regard to the publication of the Consumer Protection (Direct Selling) Rules, 2021 withdraws the Direct Selling Guidelines, 2016 of the Government of India in the Ministry of Consumer Affairs, Food and Public Distribution (Department of Consumer Affairs). MINISTRY OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (Department of Consumer Affairs) NOTIFICATION New Delhi, […]

Courts Cannot Relax Terms of Insurance Policy- NCDRF

January 16, 2022 1248 Views 0 comment Print

As you know that warranties in an insurance policy is some terms and conditions , the fulfilment of those are necessary to bind both parties on contract of insurance. It is utmost important to follow and fulfil warranty and any breach of warranty may lead to termination or avoidance of contract by he insurance company.

Direct selling companies not banned & CS have an important role to play

January 3, 2022 3072 Views 0 comment Print

Direct selling companies are not banned and the Company Secretaries (CS) are ready to hold the new responsibility entrusted to upon them by the central government. We are well aware that with the changing business environment direct selling businesses were awaiting some reform in their supervision environment so that they can well protect themselves from […]

Centre notifies rules for Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021

December 30, 2021 6114 Views 0 comment Print

Centre notifies rules for Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021 The revised pecuniary jurisdiction for entertaining consumer complaints shall be upto – 1) 50 lakh for District Commissions, 2) More than ₹50 lakh to ₹2 Crore for State Commissions and 3) More than ₹2 Crore […]

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