You might be facing issues with the Emsigner on TRACES, In this article I made an attempt to give 100% solution for this issue.

The most common error while signing/validating with DSC on TRACES is

“Error in establishing connection with TRACES WebSocket Esigner. Please ensure that WebSigner Setup is installed and service is running on your machine and there are no proxies enabled on the browser while doing DSC activities”

TDS 1

Steps to resolve this error:

1. First, Un-install the existing Java Utility, Emsigner (including MCA, GST) that was installed on your PC and start from the Scratch.

2. Install JAVA 8 Update 162 32-bit version only

– Even if you are using windows 7/10 and 32bit/64bit version, you have to install aforesaid version only.

– Yes, TRACES need older version of Java, your existing JAVA may be updated one, because of auto-update functionality.

– You can also download the aforesaid version Java Utility from the below link-

https://www.filepuma.com/download/java_runtime_environment_32bit_8.0.1620.12-17918/

– To ensure that you have installed correct version of the JAVA utility, you can cross-check with below screenshot from the Control Panel > uninstall programmes

TDS 2

3. Download TRACES Web Signer Setup V 2.0 setup file from the TRACES website.

– Login into TRACES > downloads > requested downloads > and click on “Click here” to download the utility > enter the Captcha and click on submit > scroll down and find TRACES WebSigner Setup V 2.0 > download > right click on the setup file > click on “Install” option to start the installation.

– TRACES has updated WebSocket in 1st week of June 2019. So, even if you are using WebSocket V 2.0, I suggest you uninstall and download the latest WebSocket from TRACES site.

4. Install DSC drivers on your PC, if not installed earlier or you are using DSC for the very first time on PC, DSC drivers will be available in the CD provided along with the DSC or Online.

5. Update your Chrome (if it is of Older version).

6. Clear Cache & Cookies from your browser.

7. Now restart your PC.

8. Run EmSigner as administrator.

After following the above steps, still if you are facing the same issue:

1. Install the JAVA FXER software from the below link:

https://johann.loefflmann.net/downloads/jarfix.exe

2. Run the above software as Administrator, your problem will be fixed.

Important:

1. Even if you are facing same issue after performing the above steps you might be using internet connection through mobile hotspot or JIO Fi device, please change your internet connection.

2. Incorrect DSC Token password issue on TRACES website.

While browsing TRACES site especially on Google Chrome, you may face issues with DSC Password, even though you have entered it correctly it shows Incorrect DSC Token password, this is purely a technical issue, please try clearing cookies and cache or logout and open TRACES site in Internet Explorer/Mozilla Firefox browsers.

That’s it, now Insert your DSC Token and you will be able to validate DSC on TRACES website without any hurdles.

I have discussed and interacted with the TRACES technical team, IT Experts and in the article, I mentioned all the possible steps to be taken care of. I request before reaching me WhatsApp or email please try the steps mentioned in the article a it is. After following above steps mentioned in the article you shouldn’t be facing any issues with the EmSigner on TRACES Portal.

If you are facing DSC Incorrect password issue, Uninstall existing DSC driver (ePass 2003) from your control panel and Install again by selecting Private CSP during the installation process,  earlier you may have selected Microsoft CSP.

Still if you are facing any issues please reach me on my mail cavinayreddy@icai.org

(Republished with amendments)

Get detail Information about Form 16/16A from here

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Qualification: Student - CA/CS/CMA
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Location: Hyderabad, Telangana, IN
Member Since: 11 Jan 2020 | Total Posts: 19
CA Aspirant | Article Assistant | RTI User | Author on Taxation | Paper presenter at ICAI Student Conferences. View Full Profile

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35 Comments

  1. PRAKASH says:

    Error in establishing connection with TRACES Websocket Esigner. Please ensure that WebSigner Setup is installed and service is running on your machine and there are no proxies enabled on the browser while doing DSC activities

  2. KANNAN says:

    sir, i could not register in traces. when i enter TAN and capcha, it says that”Requested resource could not be found” Kindly help

    regds

    kannan

  3. Sandeep Pagar says:

    After following the steps given in article, I am facing error ” Please insert smart card” when I enter DSC token password. please guide

  4. arvind says:

    dont worry about this
    Pl follow before login traces website
    first ensure your proxy key soft run & show connected in taskbar
    second- Run Esigner (if already running stop the services & run again)
    After that login on tracer website
    (NO ISSUE YOU ARE USE ANY ESINGER VERSION)
    Regards
    Arvind Kumar
    8427694880
    Punjab

  5. B Vinay Reddy says:

    Hello Everyone,
    Today TDS CPC has updated WebSocket package.
    Please uninstall the existing EMSIGNER and download the latest from TRACES site
    Vinay Reddy

    1. PRANIT GANDHI says:

      Have done all as u mentioned, have Java8 162 version latest websigner form the site delete all cache n cookies, reinstalled everything but still not working…
      The GST emsginer is working fine on port 1585 only this one is not working.

  6. Sivaraman Viswanathan says:

    Why the govt site is so out dated?
    The current security Java version is 8.0-211
    They may as well go the age old system of manual filing. No wonder, since the portal is maintained by the most inefficient [ inEfficient’Osys the so called security famous Service Provider].

    1. B Vinay Reddy says:

      Dear Mr.Pranab sir,
      Yes, even if you are using 32bit or 64bit windows, you have to install ONLY 32 bit Java update 162, which can be downloaded from the link in the article.

    1. B Vinay Reddy says:

      Dear Mr.Tarun sir,
      Please follow below steps:1. Login to TRACES & Click on Requested Downloads.
      2.Then you will find hyperlink “Click here*, 3.Enter the Captcha, Find Websocket and download

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