How to resolve “Error in establishing connection with TRACES Websocket Esigner” on TRACES?

Updated Em-signer utility is available for download. Existing utility will stop working w.e.f. March,19, 2023. Users need to uninstall existing Em-signer utility and download updated version using Web signer setup V 2.0 link available under ‘Download’ Tab at the login of user at TRACES website. 

You might be facing issues with the Emsigner on TRACES, In this article I made an attempt to give 100% solution for this issue.

Also Read: How to resolve Error occurred while DSC registration on TRACES

The most common error while signing/validating with DSC on TRACES is

“Error in establishing connection with TRACES WebSocket Esigner. Please ensure that WebSigner Setup is installed and service is running on your machine and there are no proxies enabled on the browser while doing DSC activities”

Steps to resolve this error:

1. First, Un-install the existing Java Utility, Emsigner (including MCA, GST) that was installed on your PC and start from the Scratch.

2. Install JAVA 8 Update 162 32-bit version only

– Even if you are using windows 7/10 and 32bit/64bit version, you have to install aforesaid version only.

– Yes, TRACES need older version of Java, your existing JAVA may be updated one, because of auto-update functionality.

– You can also download the aforesaid version Java Utility from the below link-

https://www.filepuma.com/download/java_runtime_environment_32bit_8.0.1620.12-17918/

– To ensure that you have installed correct version of the JAVA utility, you can cross-check with below screenshot from the Control Panel > uninstall programmes

3. Download TRACES Web Signer Setup V 2.0 setup file from the TRACES website.

– Login into TRACES > downloads > requested downloads > and click on “Click here” to download the utility > enter the Captcha and click on submit > scroll down and find TRACES WebSigner Setup V 2.0 > download > right click on the setup file > click on “Install” option to start the installation.

– TRACES has updated WebSocket in 1^st week of June 2019. So, even if you are using WebSocket V 2.0, I suggest you uninstall and download the latest WebSocket from TRACES site.

4. Install DSC drivers on your PC, if not installed earlier or you are using DSC for the very first time on PC, DSC drivers will be available in the CD provided along with the DSC or Online.

5. Update your Chrome (if it is of Older version).

6. Clear Cache & Cookies from your browser.

7. Now restart your PC.

8. Run EmSigner as administrator.

After following the above steps, still if you are facing the same issue:

1. Install the JAVA FXER software from the below link:

https://johann.loefflmann.net/downloads/jarfix.exe

2. Run the above software as Administrator, your problem will be fixed.

Important:

1. Even if you are facing same issue after performing the above steps you might be using internet connection through mobile hotspot or JIO Fi device, please change your internet connection.

2. Incorrect DSC Token password issue on TRACES website.

While browsing TRACES site especially on Google Chrome, you may face issues with DSC Password, even though you have entered it correctly it shows Incorrect DSC Token password, this is purely a technical issue, please try clearing cookies and cache or logout and open TRACES site in Internet Explorer/Mozilla Firefox browsers.

That’s it, now Insert your DSC Token and you will be able to validate DSC on TRACES website without any hurdles.

I have discussed and interacted with the TRACES technical team, IT Experts and in the article, I mentioned all the possible steps to be taken care of. I request before reaching me WhatsApp or email please try the steps mentioned in the article a it is. After following above steps mentioned in the article you shouldn’t be facing any issues with the EmSigner on TRACES Portal.

If you are facing DSC Incorrect password issue, Uninstall existing DSC driver (ePass 2003) from your control panel and Install again by selecting Private CSP during the installation process,  earlier you may have selected Microsoft CSP.

Please follow the steps carefully as listed above. If you are still facing the same issue, please uninstall all the existing JAVA and Em signers (Including TRACES, GST, Income Tax, MCA etc.,), restart your PC and follow the above steps. Still, if you are facing any issues please message me on WhatsApp at 7569989230

FAQs – Resolving EmSigner and DSC Issues on the TRACES Portal

Q1. Why does the “Error in establishing connection with TRACES WebSocket Esigner” message appear?
Answer: This error usually occurs when the required TRACES WebSigner utility is not installed correctly, the EmSigner service is not running, Java or DSC drivers are incompatible, or browser settings such as proxies, cache, or cookies interfere with the connection.

Q2. Which version of Java should be installed for the TRACES EmSigner utility?
Answer: The article recommends installing Java 8 Update 162 (32-bit), regardless of whether the computer is running a 32-bit or 64-bit version of Windows, as newer Java versions may not work properly with the TRACES EmSigner utility.

Q3. What should users do before installing the updated TRACES WebSigner utility?
Answer: Users should uninstall all existing EmSigner utilities (including those used for MCA, GST, and other portals), remove incompatible Java versions if necessary, restart the computer, and then install the latest TRACES WebSigner Setup V 2.0 along with the recommended Java version and DSC drivers.

Q4. How can users resolve the “Incorrect DSC Token Password” error on the TRACES portal?
Answer: Users should clear their browser cache and cookies, try accessing the portal through Internet Explorer or Mozilla Firefox if the issue persists, and, where required, reinstall the DSC driver by selecting the Private CSP option instead of Microsoft CSP during installation.

Q5. What additional troubleshooting steps can be tried if the EmSigner still does not work?
Answer: If the issue continues after following the standard installation steps, users can run EmSigner as Administrator, install the Jarfix utility, update their browser, avoid using mobile hotspot or JioFi internet connections, and ensure the latest WebSigner utility and DSC drivers are properly installed before attempting DSC validation on the TRACES portal.

(Republished with amendments)

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