The Central Board of Excise & Customs (CBEC) has released a draft scheme of Authorized Economic Operator (AEO) based on the World Customs Organisation’s (WCO) SAFE Framework of Standards to secure and facilitate global trade. The SAFE Framework of Standards was adopted by the WCO, an organization of 178 Customs administrations, in 2005 to address growing concern among the Customs administrations about the threats posed to national as well as global security through the misuse of channels of import and export.

Under the AEO programme, a party engaged in the international movement of goods is approved by Customs as compliant with the supply chain security standards, and given benefits, such as simplified Customs procedures and reduced Customs intervention which would speed up the clearances of import and export goods. This programme is being increasingly adopted by various Customs administrations world over with the objective of securing the supply chain with resultant benefits for the trading community.

The draft AEO scheme has been placed on CBEC’s website ( for inviting comments and suggestions from various stakeholders such as trade and industry. This programme encompasses various players in the international supply chain such as importers, exporters, warehouse owners, Custom House Agents, cargo forwarders and carriers. Once granted the AEO status, businesses will have a recognized quality mark which will indicate their secure role in the international supply chain and that their Customs procedures are efficient and compliant. An entity with an AEO status can, therefore, be considered a ‘secure’ trader and a reliable trading partner. This will particularly benefit small businesses that account for the majority of importers and exporters.

Under the programme, an AEO status holder can enjoy benefits such as favourable consideration in any Customs proceedings and a low risk score resulting in reduced Customs examination and inspection, clearance of cargo before duty payment and periodical duty payment are some of the possible benefits that can accrue in the long term to an importer having AEO status. International experience also shows that that preferential treatment is accorded to exports from countries where AEO programme exist. Hence, the AEO programme is likely to benefit the exporting community as well.

Taking into account the response received from stakeholders, the CBEC shall shortly initiate few pilots before finalising the programme and rolling it for all eligible businesses sometime by middle of 2011.

F.No.450/179/2009-Cus. IV

Government of India
Ministry of Finance
Department of Revenue
Central Board of Excise and Customs
159A, North Block
New Delhi-110001

Dated : December 1, 2010

In order to ensure security in supply chain of the movement of goods, the Central Board of Excise & Customs (CBEC) is considering introduction of scheme of ‘Authorized Economic Operator (AEO)’. The contents of said draft Scheme are enclosed herewith (Annexure – ‘A’).

2. CBEC solicits views, comments and suggestions on the draft Scheme of ‘Authorized Economic Operator (AEO)’ in Customs from the trade and industry associations, departmental officers and others.  The views, comments and suggestions to the draft Scheme may please be sent, latest by 15th December, 2010, to Director (Customs), Ministry of Finance, Department of Revenue, Central Board of Excise & Customs, Room No.159-A, North Block, New Delhi – 110001 or at Fax No. (011) 23092173 or at e-mail I.D.: [email protected]

3. It is emphasized that the Draft Scheme has been put up only to elicit public response.  No final decision has been taken as yet by the Government / Board, which will proceed further in the matter only after due examination of the response received.


All Concerned.

(R. P. Singh)
Director (Customs)

Encl: Annexure ‘A’.

Annexure – A

Draft Scheme of
Authorized Economic Operator (AEO)

1. Introduction

1.1 The global trading system is vulnerable to terrorist exploitation while the international trade is an essential element for economic development. Customs plays a unique role in providing increased security to the global trade while facilitating the legitimate flow of goods. Thus, in 2005 the World Customs Organisation (WCO), an organization of 178 Customs administrations, adopted the SAFE Framework of Standards to secure and facilitate global trade, which includes the concept of an Authorized Economic Operator (AEO) whereby a party engaged in the international movement of goods is approved by Customs as compliant with the supply chain security standards, and given benefits, such as simplified Customs procedures and reduced Customs intervention. T he AEO concept is being increasingly adopted by various Customs administrations with the objective of securing the supply chain with resultant benefits for the trading community.

1.2 Consistent with the “SAFE Framework” developed by the WCO, the Indian Customs administration has developed an AEO Programme that encompasses various players in the international supply chain such as importers, exporters, warehouse owners, Custom House Agents, cargo forwarders and carriers. The objective of the AEO Programme is to provide businesses with an internationally recognized quality mark which will indicate their secure role in the international supply chain and that their Customs procedures are efficient and compliant. An entity with an AEO status can, therefore, be considered a ‘secure’ trader and a reliable trading partner.

2. Benefits of an AEO Programme:

2.1 Under the programme, a business authorized by the Customs an AEO can enjoy benefits flowing from being a more compliant and secure company as well as favourable consideration in any Customs proceedings coupled with better relations with Customs. AEO status will also ensure a low risk score that may be incorporated into Customs ‘Risk Management System’ (RMS) and used to determine the frequency of Customs physical and documentary checks. The benefits may also include simplified Customs procedure, declarations, etc. besides faster Customs clearance of consignments of/for AEO status holders.

2.2 Illustrations : Possible long term benefits flowing to different categories of AEO status holders are as under:

(a) Importers :

(i) Reduced examination and inspection.

(ii) Acceptance of pre-arrival import declarations.

(iii) Clearance of cargo before duty payment.

(iv) Periodical duty payment.

(b) Exporters:

(i) Reduced examination and inspection.

(ii) Acceptance of export declarations without bringing goods into Customs area.

(c) Warehouse Owners:

(i) Faster approvals for a new warehouse.

(ii) Reduced audit.

(d) Custom House Agents:

(i) Acceptance of pre-arrival import declarations for client importers.

(ii) Clearance of cargo before duty payment by client importers / exporters.

(iii) Periodical duty payment by client importers.

(e) Logistics Providers (Carriers / Forwarders / etc.):

(i) Transit of goods without case by case permissions.

(ii) Transit of goods without Customs escort.

3. Criteria for considering application for grant of AEO status:

(i) Appropriate record of compliance of Customs and other relevant laws;

(ii) Satisfactory system of managing commercial and, where appropriate, transport records;

(iii) Proven financial solvency; and

(iv) Maintenance of approved security and safety standards.

4. Who can apply for AEO status?

4.1 Anyone involved in the international supply chain that undertakes Customs related activity in India can apply for AEO status irrespective of the size of the business. These include manufactures, exporters, importers, logistic providers, carriers (airlines truckers, etc.), freight forwarders, and Customs House Agents.

4.2 Others who may qualify include port operators, authorized couriers, stevedores. The list is not exhaustive.

4.3 Businesses that are not involved in Customs related work / activities will not be entitled to apply. This means that in general banks, insurance companies, consultants and the like categories of businesses will not be eligible for AEO status.

4.4 The application for AEO status will only cover the legal entity of the applicant and will not automatically apply to a group of companies.

4.5 There is no provision to grant AEO status to specific site, division or branch of legal entity of the applicant. The application must cover all the activities and locations of the legal entity involved in the international trade supply chain and the identified criteria will be applied across all those activities and locations.

4.6 In order to apply for AEO status the applicant must be established in India . For this purpose, the applicant will be asked to provide evidence which may include:

(i) A certificate of registration issued by the Registrar of Companies

(ii) Details of where staff is employed for making supplies of goods and/or services

(iii) Proof that the business has its own accounts

4.7 An AEO status applies only to the legal entity applying for such status in its own capacity and covering its role in the international supply chain. Therefore, AEO status can be granted to a Custom House Agent, but this will not confer similar status on its client importers / exporters who will need to apply separately for that status.  

5. How to apply for AEO status?

5.1 An applicant for grant of AEO status should submit the following:

(i) Application for Authorized Economic Operator (AEO) (Annex – A)

(ii) Security plan (Annex – B)

(iii) Process map (Annex – C)

(iv) Site plan (Annex – D)

5.2 The application should be sent to the AEO Programme Manager, Directorate General of Inspection, Customs & Central Excise, ‘D’ Block, I.P. Bhawan, I.P. Estate, New Delhi – 110002.

5.3. The AEO Programme Manager will be the Additional Director General (Inspection), Directorate General of Inspection, Customs & Central Excise, ‘D’ Block, I.P. Bhawan, I.P. Estate, New Delhi – 110002 and the AEO Programme Team will comprise the officers from the Directorate General of Inspection and its regional offices.

5.4 Each application will be acknowledged and recorded in an AEO Programme database.

6. Return of application:

6.1 If application is incomplete or deficient, the applicant will be suitably informed within 30 days of the receipt.

6.2 AEO Programme Manager will not process the following applications until these are rectified, as indicated:

(a) Which is incomplete – This may be resubmitted with the complete information.

(b) Where the application has not been made by a legal person – This can only be resubmitted by the concerned legal entity.

(c) Where no responsible person is nominated – This can only be resubmitted when the applicant nominates a responsible person who will be the point of contact for the AEO Programme.

(d) Where the applicant is subject to bankruptcy proceedings at the time the application is made: This may be resubmitted when the applicant becomes solvent.

(e) Where a previously granted AEO status has been revoked: This may not be resubmitted until three years after the date of revocation.

7. Processing of application:

7.1 On receipt of the complete application and after ensuring the applicant is eligible to apply certain validation tests will be carried out to check that applicant is:

(i) able to establish a record of compliance with Customs and other legal provisions .

(ii) able to demonstrate satisfactory systems of managing commercial and, where appropriate, transport records .

(iii) financially solvent .

(iv) able to demonstrate satisfactory systems in respect of security and safety standards.

7.2. Once the application has been accepted, the applicant will be suitably informed of this within 30 days. The application will then be passed to the AEO Programme Team which will by prior appointment visit the applicant’s premises and carry out an AEO verification and make a recommendation to the AEO Programme Manager.

8. Rejection of application:

8.1 Applications will be rejected in cases where the applicant is not eligible for grant of AEO status, or has been convicted of a serious criminal offence linked to the economic activity of his business in the past, or in cases where the deficiency noticed in the application cannot be remedied. The information regarding the rejection of such application will be given to the applicant within 30 days of the receipt of the application.

9. Time limit for grant of AEO certificate:

9.1 Applications meeting the identified criteria will be granted the AEO status ordinarily within 90 days of receipt of the completed application.

10. Compliance

10.1 An applicant must meet certain conditions and ensure compliance with the criteria of grant of AEO status. Thus, an AEO Programme Team will examine applicant’s record of compliance over the last three years preceding the date of applicant’s application to ensure adherence to Customs, Central Excise and Service Tax laws. Major violations in respect of any other fiscal law such as relating to Income/Corporate Tax will also be taken into account to confirm the compliance level of the applicant.

10.2 Normally, ‘technical’ or procedural errors, if any, made by an applicant over the past three years in relation to Customs, Central Excise and Service Tax laws that have no significant impact on the revenue or compliance record may not be considered a disqualification for grant of AEO status. These ‘technical’ or procedural errors may include the following:

(i) Any errors that have been voluntarily disclosed;

(ii) Any decisions which have been overturned by Courts/Tribunal or departmental review;

(iii) Any decisions currently under review; and

(iv) Where a penalty is imposed for a minor irregularity.

10.3 If the applicant has been established for less than three years, the compliance will be judged on the basis of records and information that are available.

10.4 AEO Programme Manager will assess whether a serious infringement or repeat infringements of Customs, Central Excise and Service Tax laws has been committed by any of the following persons:

(i) the applicant, and,

(ii) any other responsible person involved in the running of the business.

10.5 An applicant will also need to demonstrate that he has:

(i) procedures in place to identify and disclose any irregularities or errors to the Customs authorities or, where appropriate, other regulatory bodies.

(ii) taken appropriate remedial action when irregularities or errors are identified.

10.6 Once an error has been identified, the applicant is expected to take steps to ensure that they do not happen again or, at least, to ensure that they are immediately remedied if they do arise. Failure to take such steps could count against applicant.

10.7 Besides assessing the compliance of the business itself, the AEO Programme Team may also look at the previous compliance records of the following persons:

(i) Company Directors;

(ii) Company Secretary;

(iii) Advocates directly employed by the applicant; and

(iv) Employees directly responsible for the import/export of goods.

10.8 Any errors made by third parties acting on applicant’s behalf would reflect upon the applicant’s compliance. Thus, the applicant should make such third parties aware of the standards that he operates to and that systems are in place to immediately identify any problems.

11. Managing commercial and (where appropriate) transport records

11.1 For the purpose of AEO status the applicant must have a satisfactory system of managing commercial and, where appropriate, transport records. Such a system may include the following:

(i) An accounting system consistent with Generally Accepted Accounting Principles (GAAP) which facilitates audit-based Customs control.

(ii) Allowing the AEO Programme Team physical or electronic access to Customs and, where appropriate, transport records.

(iii) An administrative set up and documented procedures to control and manage the movement of goods.

(iv) Internal controls capable of detecting illegal or irregular transactions.

(v) Satisfactory procedures for the handling of licences, authorizations and documents connected to export/import.

(vi) Satisfactory procedures to archive and retrieve records and information, and also for protection against the loss of information.

(vii) Ensure that employees are made aware of the need to inform the Customs authorities whenever compliance difficulties are discovered and establish suitable contacts for this.

(viii) Satisfactory procedures for verifying the accuracy of Customs declarations.

(ix) Appropriate information technology security to protect against unauthorized intrusion.

12. Financial solvency

12.1 An applicant must be financially solvent for the three years preceding the date of application. Solvency would generally be defined as good financial standing that is sufficient to fulfill the commitments of the applicant including ability to pay duties. Thus, the applicant should not be listed currently as insolvent, or in liquidation or bankruptcy and should not have an outstanding claim against any guarantee in the last three years. Further, the applicant should not have delayed in payment of due taxes.

12.2 AEO Programme Team will rely on the applicants annual accounts due in the last three years to establish solvency. In particular, the following will be taken into account:

(i) Where required, the accounts have been filed with Registrar of Companies within the time limits laid down by law.

(ii) Where applicable, audit qualifications or comments in the annual accounts about the continuation of the business as a going concern.

(iii) Any contingent liabilities or provisions.

(iv) Net current assets are positive.

(v) Net assets position and the extent of intangible assets.

12.3 It is recognized that in some circumstances it may be normal practice for a company to have negative net assets. For example, a company may be set up by a parent company for research and development purposes when the liabilities are funded by a loan from the parent or from a financial institution. In these circumstances, negative net assets will not necessarily be seen as an indicator of insolvency but further evidence of solvency will be required such as a Bank letter or in case of sole proprietor or partnership firms, personal assets.

12.4 If applicant is a newly established business or have just started trading, his financial solvency will be judged on the basis of records and information. This will include the latest:

(i) Cash flow figures.

(ii) Balance sheet.

(iii) Profit and loss forecasts approved by directors/partners/sole proprietor.

13. Safety and security

13.1 Internal controls and measures to secure the safety of applicant’s business and his supply chain will be considered in addition to any specific legal requirements that may be applicable to the business.

13.2 In order to satisfy the requirements of AEO status, the applicant will need to ensure security of import/export cargo, conveyances, premises, etc.

13.3 Cargo Security :

(a) Only properly identified and authorised persons should have access to the cargo.

(b) Integrity of cargo should be ensured by permanent monitoring or keeping in a safe, locked area.

(c) To the extent possible container seals that meet or are equivalent to the existing ISO standards should be used.

(d) The integrity of container seals should be checked and appropriate procedure should exist for the fixing of seals.

(e) Only designated personnel should distribute container seals and safeguard their appropriate and legitimate use.

(f) When appropriate to the type of cargo container used, a seven-point inspection process is recommended: Front wall, Left side, Right side, Floor, Ceiling/Roof, Inside/outside doors, Outside/undercarriage.

(g) Appropriate procedures should be laid down on measures to be taken when an unauthorized access or tampering is discovered.

(h) It should not be possible to deliver goods to an unsupervised area.

(i) Goods should be uniformly marked or stored in designated areas and procedures should exist to weigh / tally them and compare them against transport documents, purchase/sales orders and Customs papers.

(j) Internal control procedures should exist when discrepancies and/or irregularities are discovered.

13.4 Conveyance Security:

(a) Ensure, to the extent possible that all conveyances used for the transportation of cargo within the supply chain are capable of being effectively secured.

(b) Ensure, to the extent possible that all operators of conveyances used for transport of cargo are trained to maintain the security of the conveyance and the cargo at all times while in its custody.

(c) Require operators, to report actual or suspicious incident to designated security department staff of both the AEO Programme Team and Customs, as well as to maintain records of these reports, which should be available to Customs.

(d) Consider potential places of concealment of illegal goods on conveyances and ensure these are regularly inspected, and secure all internal and external compartments and panels, as appropriate. Records thereof are to be made and maintained.

13.5 Premises Security :

(a) Buildings must be secure against unlawful entry.

(b) External and internal windows, gates and fences must be secured with locking devices or alternative access monitoring or control measures.

(c) Management or security personnel must control the issuance of locks and keys.

(d) Adequate internal and external lighting must be provided especially for entrances and exits, cargo handling and storage areas, fence lines and parking areas.

(e) Gates through which vehicles and/or personnel enter/exit must be manned, monitored or otherwise controlled. Vehicles accessing restricted areas must be are parked in approved and their license plate numbers furnished to Customs upon request.

(f) Only properly identified and authorized persons, vehicles and goods may be permitted access.

(g) Access to document or cargo storage areas may be restricted.

(h) There should be appropriate security systems for theft and/or access control.

(i) Restricted areas should be clearly identified.

(j) The integrity of structures and systems must be periodically inspected.

13.6 Personal security:

(a) All reasonable precautions must be taken when recruiting new staff to verify that they are not previously convicted of security-related, Customs or other criminal offences.

(b) Periodic background checks must be conducted on employees working in security sensitive positions.

(c) Employee identification procedures should require all employees to carry proper identification that uniquely identifies the employee and organisation.

(d) Procedures to identify, record and deal with unauthorized or unidentified persons, such as photo identification and sign-in registers for visitors etc. must be ensured at all points of entry.

(e) Procedures must expeditiously remove identification and access to premises and information for employees whose employment is terminated.

13.7 If necessary, encourage other concerned business entities/trading partners to assess and enhance supply chain security and, to the extent practical, include this requirement in contractual arrangements. In addition, make this information available to Customs upon request.

13.8 The applicant must be able to produce documentation showing the safety and security measures and controls put in place for verification by the AEO Programme Team. In addition, the AEO Programme Team will need to see practical examples of the systems working.

13.9 A self assessment should be carried out by a person with extensive knowledge of the risks and threats applicable to his type of business. This may be an independent third party or someone within the business but they must be considered competent to carry out the assessment.

14. Pre-certification verification :

14.1. Once the application is accepted and validated by the AEO Programme Manager, within 15 days thereof it will be sent to an AEO Programme Team under intimation to the applicant, for carrying out a pre-certification audit.

14.2. The AEO Programme Team will visit the business premises and carry out checks to verify the information provided is accurate. Such visit shall be made on a convenient date after consulting the applicant.

14.3. If within 45 days of the date of letter of acceptance of the application, the applicant has not been contacted by the AEO Programme Team than the applicant should contact the AEO Programme Manager immediately.

14.4. The AEO Programme Team will examine the size and nature of business, the record keeping system, and strength of internal control system.

14.5. The applicant should be prepared to answer questions or provide additional information on all aspect of the application to the visiting AEO Programme Team.

14.6. Where appropriate, in addition to the other requirements detailed earlier, the AEO Programme Team will cover the following:

(i) Information on Customs matters.

(ii) Remedial action taken on previous Customs errors, if any.

(iii) Accounting and logistic systems.

(iv) Internal controls and procedures.

(v) Flow of cargo.

(vi) Use of Customs House Agents.

(vii) Security of Computers/IT and documents.

(viii) Financial solvency.

(ix) Safety and security assessment – premises, cargo, personnel etc.

(x) Logistic processes.

(xi) Storage of goods.

14.7 The person who is nominated in the application form as point of contact must ordinarily be available unless unforeseeable situation arises. In addition, individuals responsible for specific business activities such as transport, record keeping and security should also be available.

14.8 In case several sites of applicant are run in a similar way by standard systems of record keeping and security etc. there will be no need for the AEO Programme Team to audit all of them. However, if the business of the applicant covers a range of activities or different sites have different method of operating, then it may be necessary for more visits to be made.

14.9 The duration of visit/verification would depend on the size of business, number of sites, how they operate etc. The AEO Programme Team will give the applicant an estimate of time required, though this may have to be amended once the audit has commenced.

14.10 On completion of verification, the AEO Programme Team will prepare their report and make a recommendation to the AEO Programme Manager. The contents of report and recommendation can be seen by applicant who will get the opportunity to sign the same, but this will not be a mandatory requirement.

14.11 Where the application is not accepted after the AEO verification, the applicant will be informed suitably within 60 days and advised of the criteria that have not been met and give the applicant time to adapt procedures to remedy the deficiency. If applicant is unable to make the required changes within the specified time limits, the AEO Programme Manager will issue a decision to reject applicant’s AEO application, explaining the reasons for rejection. This decision will be subject to the applicant’s right of appeal.

14.12 In exceptional cases, the AEO audit verification may be stopped by consensus between the applicant and the AEO Programme Manager in order for the applicant to provide additional information or to permit minor problems to be addressed. The period of stoppage will normally not longer than six months and applicant will be informed in writing of the date when the AEO verification will recommence and the revised date by which applicant can expect a decision on his application.

15. Certification :

15.1. The AEO Programme Manager will inform the applicant of the outcome of his application, which should ordinarily be done within 90 days of the date on acceptance of application. The period during which the AEO verification is stopped does not count towards the 90 days limit within which the AEO Programme Manager must give the applicant a decision on his application.

15.2. If AEO status is granted, the AEO Programme Manager shall send the Certificate of AEO Status to the applicant in hard copy alongwith an electronic copy. The Certificate shall bear the ‘AEO logo’ that may be used where it is appropriate to do so for the business, for example, company stationary, signage on vehicles or other publicity materials. The copyright for the logo is owned by the AEO Programme Manager on behalf of the Indian Customs Administration.

15.3. Once the applicant has received the Certificate of AEO Status, it will be activated within 10 days from the date of issue. Following this period, the applicant should enter the certificate number on all Customs documentation to indicate their AEO Status.

15.4. It is highly recommended that the applicant should keep the Certificate of AEO status at a safe place and not release the Certificate number to anyone unless required to do so for business purposes. Although the AEO status can be advertised by the applicant, the Certificate number should not be part of their advertisement.

16. Maintaining AEO Status:

16.1. After obtaining AEO status, the AEO status holder should maintain their eligibility by adhering to the appropriate standards.

16.2. The holder of a Certificate of AEO Status is required to notify any significant change in business and processes this may affect the AEO status to the AEO Programme Team. These changes may include the following:

(i) Change to the legal entity.

(ii) Change of business name and/or address.

(iii) Change in the nature of business i.e. manufacturer / exporter etc.

(iv) Changes to accounting and computer systems.

(v) Changes to the senior personnel responsible for Customs matters.

(vi) Addition or deletion of locations or branches involved in international supply chain.

16.3. The AEO status holder should notify the AEO Programme Team as soon as the change is known or, at least within 14 days of the change taking place.

16.4. If the legal entity changes, the AEO status holder needs to reapply for AEO in the name of new legal entity.

16.5. If the AEO status holder makes Customs errors, they must be reported to the local Customs officers as well as the AEO Programme Team. Errors that are voluntarily disclosed will not impact the AEO status provided that the AEO status holder has:

(a) Examined the reasons for the errors.

(b) Taken appropriate remedial action to prevent recurrence.

17. Review of AEO Status:

17.1. The AEO Programme Team will review AEO status periodically to ensure continued adherence to the conditions and standards of grant of Certificate of AEO Status. Although the Certificate has no expiry date, it will only remain valid for as long as they meet the conditions of certification. Thus, it is recommended that the AEO status holder should continue to re-assess it’s compliance with the conditions of certification and act upon any identified problems as soon as they arise. To begin with, the frequency of such review will be one year.

18. Suspension of AEO Status :

18.1 The AEO Programme Manager may suspend the Certificate of AEO Status in the following cases:

(a) Where there is a reasonable belief that an act has been perpetrated that is liable to lead to prosecution and /or is linked to a serious infringement of Customs law.

(b) Where non-compliance with the conditions or criteria for the Certificate is detected and no remedial steps have been taken within 30 days thereof.

18.2 Ordinarily, prior to any decision to suspend the authorization, the applicant will be contacted and asked to explain why such action should not be taken. Any decision taken in this regard will be subject to right of appeal of the applicant.

18.3 An applicant can also request the AEO Programme Manager that his authorization be suspended in case he has detected some irregularities and needs some time to correct the situation. In this case, if necessary, this period can be extended provided that the AEO Programme Team is satisfied that the difficulties cannot be resolved within a reasonable time.

18.4 When the AEO Programme Team is satisfied that the problems affecting certification have been satisfactorily resolved, the AEO Programme Team will make suitable recommendation to the AEO Programme Manager who will withdraw the suspension under intimation to the AEO status holder and the AEO Programme Team.

19. Revocation of AEO Status :

19.1. In following circumstances, the Certificate of AEO Status will be revoked:

(a) Where the Certificate of AEO Status is already suspended and the AEO holder fails to take the remedial measure to have the suspension withdrawn.

(b) Where the AEO status holder has committed serious infringement of Customs law and has no further right to appeal.

(c) Where the AEO status holder requests the authorization be revoked.

19.2. Prior to any decision to revoke authorization, the applicant will be contacted. Any decision taken in this regard will be subject to right of appeal of applicant. Revocation is applied from the day following the authorization holder being notified.

19.3. In case the authorization is revoked, the applicant will not be entitled to reapply for another certificate for a period of three years from the date of revocation.

20. Right to Appeal:

20.1. In case the Certificate of AEO Status is suspended / revoked, the AEO status holder can, within thirty days of the decision, file an appeal before a Committee comprising of the Director General (Inspection) and the jurisdictional Chief Commissioner of Customs for review of the said order. The Committee, after considering the case of the applicant, shall dispose of the appeal within a period of thirty days.

Annexure – A


Name of Company:
Type of business :

(i.e. importer / exporter / carriers etc.)


(A separate list can be attached for all locations)

Contact person: *
Phone number:
Fax No.
Email address
Company registration No. (in case of companies registered under the Companies Act and / or LLP Act)
List of sites, under control, where import / export goods are packed / unpacked / handled / loaded / unloaded / consolidated.

Please include site address, phone number and contact person.

(A separate list can be attached)

Major Items of import:
Main countries of imports
Major Items of export:
Main countries of exports:


Full Name:

Position in Company:


Contact point will be a senior management official who will be nodal contact point and responsible to the Customs for proper implementation of the AEO Programme.

Annexure B


The company wishing to participate in the AEO Programme shall submit to Customs a security plan documenting the policies, processes and procedures that it has in place to ensure that goods for export/import are packed at a secure premise/facility, accurately accounted for and transported securely to the point of export/import from the point of origin.

The security plan must detail the company’s written and verifiable policies, processes, procedures etc., in respect of the following:

  • Procedural security.
  • Document security.
  • Physical security.
  • Access controls.
  • Personnel security.
  • Training and skill upgradation.
  • Compliance with other Government security related requirements, if any.

Annexure C


Process map which illustrates the flow of goods and documentation/information from receipt of order to the point of export/delivery/receipt of the product.

Annexure D


The site plan should cover the whole area managed by the company, clearly illustrating the following (if present):

  • The external perimeter of the area, including features such as boundary roads, railway lines, streams/rivers, neighbouring properties.
  • All access points to the site (e.g. vehicle, rail and pedestrian entrances) with traffic flows.
  • All buildings identified with access ways (e.g. administration office, export/import storage areas, export/import packing areas, export container movement).
  • Internal and/or external lighting facilities that contribute to security.
  • Other security features (e.g. CCTV, electronic access gates).
  • Visitor, contractor and company personnel parking areas.
  • Perimeter fences with description (e.g. 2-metre high security fence).

Areas used for container storage.

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