Dear Taxpayer, below is a useful compilation of common issues reported on GST portal and suggested solutions. You can search errors based on module/form. You may like to check these before approaching Help Desk.

Common Errors

S. No. Error Code Error Category / Form Error Message Why this error comes? Suggested Solution
1 404- No documents found Download File request Document not Found/ File not Found. This error occurs when the time allotted for a file download (24 hours) expires. So, after lapse of that time, if the download link is clicked, the afore-mentioned error occurs, as the file is no longer available for download. Taxpayer should raise a new file generation request for the required file and should download the file from the fresh link available on the respective form page.
2 9018 Application Issue Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
3 9021 Application Issue Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
4 AD-VPAU-9001 Application Issue Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
5 AP-FOAS1003 Appeal Order number entered is invalid. This error is typically seen when number entered by the Taxpayer is incorrect while fetching the demand details for any order type. The order number entered by the Taxpayer should be correct and match with the order received from officer (Applicable for all types of orders)
6 AP-FOWC1002 Appeal Please enter valid order number. This error is typically seen when order number entered by the Taxpayer is incorrect while making payment against the demand. The order number entered by the Taxpayer should be correct and should match with the order received from Assessment Officer.
7 CM-CSCS9020 Application Issue Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
8 GSTR9C – Prepare Offline Errors in File Generation GSTR9C Offline Taxpayer gets a File Generation in Progress error when he/she tries to download JSON from GSTR-9C portal Download tab. Taxpayer gets this error while trying to download JSON from the Download tab without uploading any processed JSON in the Upload tab or without uploading any documents. Taxpayer is advised to upload a JSON in the Upload tab, and status should appear as -Processed. The taxpayer can then proceed to download JSON from Download tab and open the same in GSTR-9C Offline utility, as shown in help video.

See Video:

9 GSTR9C – Prepare Offline Errors in Generating JSON GSTR9C Offline Taxpayer gets the following error on clicking Generate JSON button – There was an error while signing the JSON. Please click on generate JSON again. This error occurs when wsweb.html file is missing or not recognized by GSTR-9C Offline tool. Save wsweb.html with updated time-stamp so that the offline tool can recognize the file, as shown in video, to solve this error.

See Video:

10 GSTR9C – Prepare Offline Errors in opening JSON GSTR9C Offline Taxpayer gets a Run Time error when opening JSON in GSTR-9C Offline Tool downloaded from GSTR-9C portal Download tab. This error occurs when the Taxpayer has uploaded documents – P&L statement, Balance sheet, etc and without uploading any GSTR-9C JSON in the Upload tab, the taxpayer proceeds to download JSON from Download tab. Taxpayer is advised to upload a GSTR-9C JSON generated from the offline tool in the Upload tab, and the status for that uploaded JSON should appear as -Processed. Then, the taxpayer can proceed to download JSON from Download tab, and then open the same in GSTR-9C Offline utility, as shown in help video.

See Video:

11 GSTR9C – Prepare Offline Errors in Processing JSON GSTR9C Offline After uploading JSON in GSTR-9C portal Upload tab, the Taxpayer gets JSON status as Processed with Error instead of Processed. This error occurs when the Taxpayer generates a JSON with some incorrect values and then uploads the same in GSTR-9C Portal Upload tab. The Taxpayer should download the error JSON generated by the portal, open the same in GSTR-9C Offline Utility and make necessary corrections.  The Taxpayer can also take help from GSTR-9C Extract PDF for the same. After making corrections, taxpayer should generate JSON again, sign the same and upload that newly-generated JSON to GSTR-9C Upload tab, as shown in help video.

See Video:

12 GSTR9C – Prepare Offline Errors in Signing GSTR9C Offline Taxpayer gets server connection error when trying to sign GSTR-9C generated JSON. This error occurs when the certificate presented by GST Signer is not trusted by the host system. Taxpayer is advised to import the certificate in Trusted Root certificates store as shown in video to solve this error.

See Video:

13 LG9060 Ledgers Checksum validation : Failed This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
14 LG9069 GSTR3B Offset the CGST credit against the CGST liability first before cross-utilization. If error persists quote error number {0} when you contact customer care for quick resolution. This message is shown when taxpayer tries to offset his/her liability for a particular return period after changing the autofill cross utilization of CGST, SGST, IGST and CESS credits which is not as per the rules defined by GSTN. Taxpayer is advised to refer to the help section on the payment page to follow the rules of cross utilization of ITC .CGST input tax credit shall first be utilized towards payment of CGST liability and the amount remaining, if any, may be utilized towards the payment of IGST liability. CGST credit shall be utilized only if IGST credit is not available.
15 LG9072 GSTR3B Not a valid cross-utilization Scenario This error occurs when the cross-utilization rules for utilization of ITC credit are not followed properly. The validation rules are available on the help section of payment page in GSTR-3B. Follow those rules to prevent this error.
16 LG9074 GSTR3B Offset the CGST credit completely against IGST tax liability before utilizing SGST credit.If error persists, please call GST Helpdesk or log your issues on Grievance Redressal Portal for GST and quote the errorcode. This error message is shown when the taxpayer tries to offset his/her liability for a particular return period after changing the autofill cross utilization of CGST, SGST, IGST and CESS credits which is not as per the rules defined by GSTN. Taxpayer is advised to refer to the help section on the payment page to follow the rules of cross-utilization of ITC and offset the CGST credit completely against IGST tax liability before utilizing SGST credit.
17 LG9097 GSTR3B Invalid tax act The validation of the Major and Minor heads are taken on the basis of the input provided. In case the input is not under the category mentioned, then this error will be shown. The validation rules are available on the help section of payment page in GSTR-3B. Follow those rules to prevent this error.
18 LU-LUAC-9019 Application Issue – LUT Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
19 LU-LUAS-9018 LUT Missing Hierarchy of Jurisdiction. Such Error comes when the Hierarchy of Jurisdiction of the taxpayer is not updated in the master data. This is not a technical issue. Please contact your Jurisdictional Tax Officer to update the Jurisdiction of your application so that the LUT application can be filed successfully. Once the jurisdiction gets updated, kindly submit a new LUT, without referring to any draft LUT from -My Saved Applications. If the issue still persists, kindly raise another ticket along with screenshot of the issue/error.
20 LU-LUAS-9021 LUT DSC re-register issue. Such Error comes when DSC of the Taxpayer is not updated or registered on our portal. This is due to absence of PAN-based DSC certificate inside the dongle/USB attachment. Kindly check the dongle/USB attachment for a PAN-based DSC certificate inside.
21 LU-LUWS-9021 Application Issue – LUT Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
22 RET000072 GSTR9 Unable to process your request. If error persists quote error number RET000072 when you contact customer care for quick resolution. This error occurs in case of an issue with the application while processing Taxpayer’s request when he/she clicks on Proceed to File. For a quick resoltuion, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
23 RET00009 GSTR9 Return already under process. If error persists, quote error number RET00009 when you contact customer care for quick resolution. This error occurs when the return filed by the taxpayer is already under process and he/she is trying to submit it again. The taxpayer should wait for at least a day for his request to get processed. If the issue persists, taxpayer can raise a ticket with screenshot of the error and time stamp of occurrence.
24 RET12501 Application Issue Unable to process your request. If error persists quote error number RET12501 when you contact customer care for quick resolution. This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
25 RET147 GSTR3B GSTR3B can be filed only after end of tax period and also ensure GSTR-3B for last tax period has been filed. This error is shown to the taxpayer when he is trying to file GSTR3B for a particular return period in the same month. The taxpayer should file GSTR3B only after end of the tax period and he/she should also ensure that GSTR-3B for last tax period has been filed.
26 RET2X91230 TDS/TCS Credit Received Form Please take action and try again. Whenever a Taxpayer tries to file the form -TDS/TCS Credit Received without taking action on the records auto-populated from GSTR-7 or GSTR-8, this error message is shown. Taxpayer is advised to take action on the records auto-populated from GSTR-7 or GSTR-8.
27 RET49115 GSTR4 CGST and SGST (if present) should be zero for Inter State Supply. IGST should be greater than or equal to zero. For Inter state outward supply, if the Taxpayer has entered CGST and SGST amount greater than zero and IGST amount as zero, this error will be shown. For Inter-state outward supply, CGST and SGST (if present) are not applicable as per GST Law and hence should be zero for the same. Further, IGST shall be greater than or equal to zero.
28 RF-FCAS-9017 Application Issue Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
29 RT-3BAS1013 GSTR3B Your Save Request for GSTR-3B is already being processed for Current Return Period. This error is typically seen when a request to save data in a particular return period of GSTR3B return is already being processed and taxpayer tries to send another save request. In such situations, taxpayer will not be allowed to save request and must wait until this existing request is processed successfully. Taxpayer must wait for some time till the existing request is processed successfully and until taxpayer sees a message saying-GSTR3B details saved successfully or Last save request has been processed successfully. Taxpayer will not be able to send another save request into the system for same return period of GSTR3B return unless previous request has been processed successfully.
30 RT-3BAS1031 GSTR3B Authentication has failed at emas. If error persists quote error number RT-3BAS1031 when you contact customer care for quick resolution. This error is seen at filing page while filing with DSC. The error generally comes because taxpayer may be trying to sign the return filing with a signature associated to a PAN different than the PAN of selected signatory. Taxpayer is advised to carefully select the correct signatory from the drop down list of signatories and choose the signature of the said signatory on Emsigner tool while signing the return
31 RT-3BAS1043 GSTR3B OTP is either expired or incorrect. If error persists quote error number RT-3BAS1043 when you contact customer care for quick resolution. This message is shown to the taxpayer when the OTP used to file GSTR3B form has expired as there is an expiry time of 10 minutes for every EVC OTP or the OTP entered by taxpayer is incorrect. Taxpayer must re-generate the EVC OTP, which is shared via SMS on his/her registered phone number or registered Email and then type the same correctly. Incorrect entering of even a single letter or digit will not allow the filing process to complete.
32 RT-3BAS1055 GSTR3B You have SUBMITTED TRAN-1 form but have not FILED it. You are requested to FILE the same before submitting this return. This error is shown to the Taxpayer while submitting the returns when his/her TRAN-1 form has not been filed. Taxpayer is advised to file his/her TRAN-1 form first and then continue with the filing of GSTR3B.
33 RT-3BAS1059 GSTR3B The information found in form seems old and invalid. Please save your form again in each section and then try to proceed with Payment. If error still persists quote error number RT-3BAS1059 when you contact customer care for quick resolution. Taxpayer gets this message while trying to make payment and submit his/her Form GSTR3B for a particular return period without saving the form recently. Taxpayer is advised to go back to the tiles page, save the GSTR3B form again and then try to submit it.

See Video:

34 RT-3BAS1076 GSTR3B GSTR3B is not filed for previous period <Return period>. If error persists, quote error number RT-3BAS1076 when you contact customer care for quick resolution. This message is shown to let the taxpayer know that Form GSTR3B cannot be filed for a return period unless the same return for the previous tax period has been filed. Taxpayer must save, offset and file returns for all previous tax periods first. i.e. starting from the month of his registration approval in GST system. GSTR3B is supposed to be filed sequentially and system does not allow filing in any random order.
35 RT-3BSS103 GSTR3B Same POS is repeated in inter state supplies list. Occurs when same POS is being used more than once in section 3.2 of GSTR3B form. Taxpayer must use one POS only once and mention consolidated value in a single entry itself. Taxpayer needs to remove repetitive POS entries from payload and must mention consolidated amount value in a single entry for each corresponding POS.
36 RT-3BWS-9018 Application Issue- GSTR3B Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution. This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
37 RT-3BWU-9018 Application Issue- GSTR3B Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
38 RT-CADS-1002 DSC This is a common error for all forms for use of invalid PAN or sign while filing a form using DSC. This is a common error for all forms for the use of invalid PAN or sign while filing a form using DSC.For instance, if a Taxpayer is trying to sign a filing using DSC with a signature that is not corresponding to the PAN number of chosen authorized signatory. Taxpayer needs to use the correct signature as per signatory selected.
39 RT-CADS-9017 Application Issue Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
40 RT-CWRS9018 Application Issue Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution This error occurs in case of an issue with the application while processing the request of the taxpayer. For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.
41 RT-SCVU101 GSTR3B Offline Error in json structure validation. If error persist quote error number RT-SCUV101 where you contact customer care for quick resolution. Taxpayer gets this message while trying to upload the JSON created using offline utility of GSTR3B but has made some changes to the JSON before uploading it. Taxpayer is advised to create the JSON file again using the GSTR3B offline utility and upload it directly without making any changes to it as shown in the video on GSTN Video Channel

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4 Comments

  1. Dharmesh Gupta says:

    notice us 46 is being uploaded as system generated for not filing GSTR3B-for the period march 2020-2021 to those taxpayers who are in composition scheme since long i.e.01-04-2018 till today on Common portal whereas these tupe or status of taxpayer as composition scheme need not file GSTRB atall as per cgst act2017.It seems a mojor technical glitich at gst common portal by classiying the type of taxpayers who to file GSTRB n who to file file cmp-08/gstr-4annual.Then why this notice to composition taxpayers?

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