FAQs > Filing Ledger Related Grievances (PMT-04)
1. For which issues can I raise a grievance related to Ledgers?
Grievance can be raised in case of following issues:
- Discrepancy in Electronic Cash Ledger
- Discrepancy in Electronic Credit Ledger
- Discrepancy in Electronic Liability Register
2. Who can report grievances? Do I need to be a registered user of GST Portal for filing grievances related to ledgers?
Any registered taxpayer, taxpayer with UIN and any user who has been assigned Temporary ID can raise grievance for Ledger related issues.
3. Who addresses the submitted grievances?
All grievances are handled through the GST Portal and Grievance request is sent to the notified Grievance Officer of the respective Jurisdiction, to which the GSTIN holder /UIN holder/ holder of Temp Id belongs.
5. Is there a way I can monitor the progress / status of my grievance after filing?
Users can check the progress / status of their grievances from within the GST Portal itself using “Enquire Status” service under Grievance Menu. All grievances will show one of the following statuses, depending on their resolution path and check point:
- Submitted: On submission of grievance
- Awaiting Inputs: If some query is raised or further inputs are required from the taxpayer
- Closed: Once the grievance is resolved
Whenever there is an update on the grievance ticket, Taxpayer / Applicant will receive updates by SMS and e-mail message.
6. Can I submit grievance in pre-login mode?
The grievance can be submitted in both pre-login and post login mode.
7. How can I file a Grievance / Complaints on the GST Portal?
You can file a grievance in both pre-login and post login mode. Navigate to Services > User Services > Grievance / Complaints and submit the grievance form thereafter.
8. How can I enquire/ track status of the Grievance / Complaints filed on the GST Portal?
Navigate the Services > User Services > Grievance / Complaints > Enquire Status and enter the Grievance Number and status will be displayed.
Manual > Filing Ledger Related Grievances (PMT-04)
How can I submit grievances / complaints related to ledgers on the GST Portal? OR How can I submit response to the Grievance Officers further query?
To submit a grievances / complaints related to ledgers on the GST Portal, perform the following steps:
1. Access the GST Portal.
2. Login with your credentials.
Grievances can be submitted either before or after logging-in to the GST Portal.
3. Click the Services > User Services > Grievance / Complaints command.
The Grievance / Complaints page is displayed. The Submit Grievance section will open by default.
4. In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance id in the Previous Grievance Number field.
5. In the Grievance Type drop-down list, select the Grievance against Ledgers/Register option.
6. In the Grievance Related To drop-down list, select one of the available three options:
7. The details in theGSTIN/ Other ID, Name and Address of Business, Email Address and Mobile Numberare auto-populated. In case you have not logged in, you will need to enter these details along with the State.
8. In theName of Complainantsection, enter the name of the complainant.
9. In theDescription of Grievancesection, enter the details related to grievance.
10. Click theChoose Filebutton to upload documents in support of grievance.
Note: You can upload PDF or JPEG file format with maximum size of upload as 500 KB.
11. Enter the details in the Details of the Discrepancy in Electronic Credit Ledger/ Cash Ledger/ Liability Register section. Click theADDbutton.
In case of pre-login, enter Capcha code.
12. Select the Sign with Authorized Signatory’s PAN option and select the Authorized signatory from the drop-down list.
13. Click the SUBMIT WITH DSC or SUBMIT WITH EVC button to submit the grievance form.
FILE WITH DSC:
a. In the Warning box that appears. Click the PROCEED button.
b. Select the certificate and click the SIGN button.
FILE WITH EVC:
a. Enter the OTP sent on email and mobile number mentioned in the grievance form and click the VALIDTATE OTP button.
On submitting the grievance form, the GST Portal will generate a Grievance Tracking Number and send it to the e-mail address as mentioned in the form. You can check your grievance status after 10 minutes, using the ‘Enquire Status’ service.
How can I monitor the progress / status of my submitted grievance?
To monitor status of your submitted grievances / complaints regarding the GST Portal, perform the following steps:
1. Access the GST Portal.
2. Login with your credentials.
Status of a Grievances can be enquired before or after logging-in to the GST Portal.
3. Click the Services > User Services > Grievance / Complaints command.
The Grievance / Complaints page is displayed.
4. Click the Enquire Status section.
5. Enter either your Grievance Number or Date Range. In case you have not logged in you can only search the Grievance Number.
6. Click the Search button.
The search result will get displayed, allowing you to access the status of your submitted grievance.
If you are logged-in to the portal and have searched using the Date Range option, the search result will display the status of all submitted grievances along with their respective Grievance Numbers.
Clicking the Grievance Number will display the corresponding details in read-only mode.
(Republished with amendments)
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