EPFO SOP on freezing/de-freezing the MID/UAN/Establishment

The Employees’ Provident Fund Organisation (EPFO) ensures the swift provision of social security benefits to members under various schemes. In the pursuit of protecting funds from potential fraud, impersonation, and forgery, EPFO has established a Standard Operating Procedure (SOP) for freezing and de-freezing Member IDs (MIDs), Universal Account Numbers (UANs), and Establishments. This SOP outlines a time-bound methodology to secure funds, conduct verifications, and subsequently lift the freezing based on genuineness. The primary objective is to safeguard members’ funds and streamline the process of investigating and addressing fraudulent activities.

1. Purpose

This SOP provides for a time-bound methodology for freezing MIDs/UANs/Establishments on account of verification requirement, as a measure of due diligence to secure the funds in these MIDs/UANs/Establishments and the subsequent de-freezing, wherever required, on completion of verification of genuineness.

2. Introduction

• EPFO being a premier Social Security Organisation of the country is committed to provide expeditious Social Security benefits to its members under the aegis of its three schemes viz. the EPF, EPS & EDLI.
• Social security benefits are also being provided under various Government Schemes like the Aatmanirbhar Bharat Rojgar Yojana (ABRY) to eligible members of the EPF & EPS schemes.
• A precautionary verification mechanism is prerequisite to mitigate risks involved because of possible frauds, impersonation and forgery. The first and the foremost action would thus be to protect the capital or its flight from an account. Thus, it is imperative to freeze some or all of the operations in respect of MIDs/UANs/Establishments, where there is a chance of fraudulent withdrawal or an attempt to fraud or having committed the fraud.
• Freezing is carried out to protect the members’ funds and also to ensure proper verification as well as investigation of any fraudulent attempts or acts, till such time the facts are ascertained and genuineness established.
• Once the verification process is over, the funds are protected and made available in the rightful account, the competent authority would need to allow transactions as well as inform the concerned.
• Accordingly, to lay out a procedure for freezing and de-freezing of such MIDs/UANs/Establishments, the present SOP is prescribed.

3. Scope

i. To specify the mechanism for identifying potential cases of suspicious accounts/transactions wherein there is a possibility for impersonating or fraudulent withdrawals.

ii. To specify necessary steps to protect the funds lying within such accounts or transactions made therefrom so that there is no flight of capital and members’ funds are secured.

iii. To inquire into the genuineness or otherwise of such accounts or transactions within a given time frame.

• In case there is an irregularity or fraud, to take corrective actions to address such cases.
• In case there is an irregular or fraudulent withdrawal, to recover the funds as per the laid down procedures.

iv. To bring closure to the incident by: –

• Protecting funds and make them available in the rightful account, allow transactions as well as inform the concerned.
• Address the systemic issues for safeguarding any future recurrences in a given timeframe.

4. Definitions

4.1 “Act” means the Employees’ Provident Funds Miscellaneous Provisions Act, 1952.

4.2 “Scheme” means any scheme framed under the Act.

4.3 “Member ID (MID)” is a unique identity that links member profile to the individual member’s EPF account during an employment.

4.4 “Universal Account Number (UAN)”is a permanent 12-digit unique number allotted to a member and does not change with the change of employment but remains valid throughout the life of a member.

4.5 “Establishment” is any business or organization or the place where an organisation operates including both factory and industry as stated in Section 1 (3) of the Act and may include different departments or branches whether situated in the same place or in different places.

4.6 “Categories” denote the classification of individual or group of MIDs/UANs/Establishments that require due verification so as to secure the accumulations of the genuine members: –

• Category A: MIDs/UANs/Establishments that are identified and communicated by Head Office from time to time.
• Category B: MIDs/UANs/Establishments where there is an attempt or any fraudulent withdrawal either in the form of transfer or settlement to anybody other than the genuine member including the change of member profile and KYC details.
• Category C: MIDs/UANs where there are deposits through Appendix-E, VDR Special, Special 10D, VDR Transfer-in etc., without the approval of the Competent Authority and/or without the adherence to the instructions issued in this regard.

4.7 “Freezing” refers to disablement of the following operations for categories defined in Para 4.6: –

Sl. No.	Operations to be temporarily disabled
1	Login into the Unified Portal (Member/Employer)
2	Generation of a new UAN or linking of MID to a pre-existing UAN
3	Any addition or change in member profile & KYC/Employer DSC.
4	Any deposits through Appendix-E, VDR Special, VDR Transfer-in etc., in a MID
5	Any settlements of claims/transfer of funds or withdrawals
6	Registration of New establishment based on the same PAN/GSTN etc. including the usage of Aadhar/PAN/DSC of Employer/Authorised signatory

4.8 “De-freezing” refers to restoring the frozen operations and found genuine after verification in a given time frame and duly authorised by authority as mentioned in Para 4.9 of this SOP.

4.9 “Authorised Officer” is the competent authority to take any or all actions required including the freezing & de-freezing of MID/UAN/Establishment.

i. The Authorised Officers to order the freezing of the specified operations as indicated in Para 4.7 of this SOP are as below: –

Category	District Office/ Regional Office	Zonal Office	Head Office
A	NO	NO	Finance & Accounts (RPFC of Vertical 9-FIA) (For MID/UAN/ Establishment)
B	APFC/RPFC-II* (For MID/UAN) OIC (For Establishment)	RPFC-I (For MID/UAN/ Establishment)	Finance & Accounts (RPFC of Vertical 9-FIA) (For MID/UAN/ Establishment)
C	APFC/RPFC-II* (For MID/UAN)	RPFC-I (For MID/UAN)	Finance & Accounts (RPFC of Vertical 9-FIA) (For MID/UAN)

*APFC & RPFC-II herein are those officers who are entrusted with accounts work of the establishment to which these MIDs belong.

ii. The Authorised Officers to order the de-freezing as defined in Para 4.8 of this SOP are as below –

Category	District Office/ Regional Office	Zonal Office	Head Office
A	NO	NO	ACC of Finance & Accounts Division (For MID/UAN/ Establishment)
B	OIC (For MID/UAN/ Establishment)	ACC of ZO (For MID/UAN/ Establishment)	ACC of Finance & Accounts Division (For MID/UAN/ Establishment)
C	OIC (For MID/UAN)	ACC of ZO (For MID/UAN)	ACC of Finance & Accounts Division (For MID/UAN)

5. Specific Procedure

5.1 Identification of the cases for freezing

i. Whenever a suspicious activity or transaction in MID/UAN/Establishment is reported/detected and which can be classified either in Category B or C vide Para 4.6 of this SOP, then the same must be immediately brought to the notice of the OIC by the concerned official/officials with supporting documents and justifications in e-file.

ii. Similarly, the ACC of the Zone on receipt of credible information on suspicious transactions/MIDs/UANs/Establishments will send written directions to OIC to take necessary actions, in addition to executing the freeze through the Authorised Officer in the Zonal Office.

iii. On receipt of such information the OIC after assessing quickly should immediately get this MID/UAN/Establishment frozen through the Authorized Officer.

iv. OIC will also place this information to the notice of the RFRMC within 3 days. The RFRMC will prima-facie examine the necessity of the above said freezing and confirm it.

v. In cases where there is a clear modus operandi or pattern emerges, the same should be immediately brought by the OIC to the notice of the Zonal ACC and ACC Finance & Accounts, Head Office.

vi. The cases covered in Category A shall be communicated by the RPFC (Vertical 9-FIA) of the Finance & Accounts Division directly to the IS Division to execute the freeze in the Application Software and also place it before the Fraud Risk Mitigation Committee for perusal.

5.2 Executing the freezing

i. The execution of freezing in the application software will be undertaken by the Nodal Officer of Vertical – 6 of IS Division at NDC.

ii. The Authorized Officer (as per Para 4.9) will intimate the Nodal Officer of ISD for freezing MIDs/UANs/Establishments through an Issue Tracker under the categories A, B & C. The nodal officer shall execute the freeze on the same day of receipt of communication.

iii. The request for freezing in the Issue Tracker will be on a Request Template finalized by the ACC IS Division in consultation with the ACC-Finance & Accounts Division of the Head Office.

iv. IS Division will ensure that Issue Tracker has a provision for the trail of freezing, de-freezing as well as information sharing on MIS 3.0 on account of such interventions.

v. In cases where the UAN linked with the above frozen MID contains some other MIDs, the OIC should intimate all the other respective OICs where such other MIDs fall through an email, for subsequent action with a copy to the concerned ACC(s) of the Zone(s).

5.3 Intimation of the freezing to the stakeholders

i. Whenever a particular MID/UAN/Establishment is frozen, the information of freezing is required to be shared with the concerned member, employer as the case may be.

ii. Information to the Member will be provided through two modes. An SMS will be sent to the member as mentioned in Para 5.7 of this SOP. Also a message on the Unified Portal should be popped up when the Member accesses the login. IS Division will make provisions for both the interventions. However, OIC will check that such information has been shared with the member.

iii. Information to the Employer will be provided through two modes. An email will be sent to the employer as mentioned in Para 5.7 of this SOP. Also a message in the Employer Login of the Unified Portal should be popped up when the Employer accesses the login. IS Division will make provisions for both the interventions. However, OIC will check that such information has been shared with the employer.

iv. For ZO and HO, the information will also be provided through two modes. One through email by the concerned OIC of the Regional Office with a standardized subject “Freezing of MID/UAN/Establishment”. And, the second mode will be a drill down report in MIS 3.0, to be installed by the IS Division on the request of the ACC Finance & Division.

5.4 Duration of the freezing

i. Normally, the duration of the freeze should not exceed 30 days from the date of freezing, except in the cases where there is a confirmation of the fraud.

ii. On receipt of the information of the freezing, if the member or employer files a grievance in the EPFiGMS Portal, then in that case the duration shall be as below: –

Category	MID	UAN	Establishment
A	15 days within receipt of request in the form of an EPFiGMS grievance from the member or survivors of the deceased member	15 days within receipt of request in the form of an EPFiGMS grievance from the member or survivors of the deceased member	30 days within receipt of request in the form of an EPFiGMS grievance from the employer
B	15 days within receipt of request in the form of an EPFiGMS grievance from the member or survivors of the deceased member	15 days within receipt of request in the form of an EPFiGMS grievance from the member or survivors of the deceased member	30 days within receipt of request in the form of an EPFiGMS grievance from the employer
C	15 days within receipt of request in the form of an EPFiGMS grievance from the member or survivors of the deceased member	15 days within receipt of request in the form of an EPFiGMS grievance from the member or survivors of the deceased member	30 days within receipt of request in the form of an EPFiGMS grievance from the employer

All above grievances shall be accorded the highest priority by the OIC of RO, who is expected to monitor resolution of this category on a daily basis.

iii. Extension of the freeze duration:-In case the verification of disabled MID/UAN/Establishment is not completed within the above prescribed time frame, an extension can be considered in the following manner: –

a. An extension of not more than 14 days by the RFRMC after duly discussing & recording the circumstances that justify such an extension in a RFRMC Meeting.

b. If there is a requirement of more time, the RFRMC shall recommend to that effect to the ZFRMC which after duly discussing & recording the circumstances that justify a second extension in the ZFRMC Meeting and order for such extension of not more than 14 days.

c. Any further extensions will be only after the approval of FA & CAO.

5.5 Establishing genuineness or verifying the frozen account suo-moto or on request

i. The timelines for all frozen cases will be as per Para 5.4 of this SOP.

ii. Once the freezing is confirmed, the OIC will trigger the process of verification as mentioned in sub-paras (v to viii) for MID/UAN and sub-paras (ix to xii) for Establishment. Towards this, the OIC will also monitor that the DA (Accounts) or DA (Compliance) as the case may be, triggers the file for verification the timelines as given in Para 8 of this SOP.

iii. The DA (Accounts) or DA (Compliance) as the case may be, of the DO/RO is required to open a separate e-Office file for recording the freezing as well as the de-freezing the MID/UAN/Establishment.

iv. The standard nomenclature of the above said e-office file shall be “De/freezing/ [MID(22 characters) or UAN(12 characters) or Establishment(12 characters)]/[RO or DO]/(Year of opening)”. The following are some examples: –

• De/freezing/MHBAN17164950000010096/RO-Bandra/2023
• De/freezing/101234104195/RO-Bandra/2023
• De/freezing/MH/BAN/2568426/RO-Bandra/2023

V. Verification process of MID/UAN at the level of DA(Accounts) The following activities need to be undertaken by DA (Accounts), who: –

a. Will check all digital records including member ledger, take relevant uploads and place in the file.

b. Online status of confirmation of Bank A/c verification with member name in UAN (on making such facility available in the application system by the ISD) may also be recorded in the e-file.

c. Will check all physical records including member ledger card, Form-9, Form-24 etc., scan copy and place in the e-file.

d. Will send an email to the employer through the official email id of the office to seek additional data (Each such email should have sender’s name, designation & phone number). This email will also be copied to the OIC’s official email id.

e. Will collaborate all information and put his assessment on the records.

On completion of the above, the DA (Accounts) will send this file to next authority i.e. (SS/AO) (Accounts) within the timelines as given in Para 8 of this SOP.

vi. Verification process of MID/UAN at the level of (SS/AO) (Accounts)

The following activities need to be undertaken by (SS/AO) (Accounts), who in turn will check this validation as well as seek any other necessary information such as: –

a. Verify the member profile through alternate authenticated records, many of these are provided in SOP of Joint Declaration.

b. Seek any additional records from compliance.

c. See if any other additional information about the establishment and such past cases are available.

d. Will collaborate all information and put assessment on the records.

On completion of the above, the (SS/AO) (Accounts) will send this file to next authority i.e. (APFC/RPFC-II) within the timelines as given in Para 8 of this SOP.

vii. Verification process of MID/UAN at the level of (APFC/RPFC-II)

The following activities need to be undertaken by (APFC/RPFC-II) who in turn will: –

a. Check/validate information submitted by both DA (Accounts) and SS/AO (Accounts).

b. Seek any additional records from any other Section like Compliance, Damages, Exemption, etc.

c. Establish the identity of the genuine claimant through biometrics (through the Finger Print Scanner or the Iris Scanner) or other digital means, if deemed necessary,

• Through the physical visit of the claimant to
  • District Office/Regional Office
  • NAN 2.0 camps
• Through the physical visit of an office representative to the location of the claimant in case of hardships, owing to immobility of the claimant.
• Through virtual meetings

d. Will collaborate all the above information and put assessment on the records.

On completion of the above, the (APFC/RPFC-II) will send this file to next authority i.e. OIC within the timelines as given in Para 8 of this SOP.

viii. Verification process of MID/UAN at the level of OIC

The following activities need to be undertaken by OIC who in turn will: –

a. Check/validate information submitted by all the above.

b. Seek any additional records from any other Authority.

c. Critically analyse all such evidences on record as well as collected to decide the case for de-freezing or otherwise.

d. Recommend the case for de-freezing or otherwise with specific justifications.

e. Place the decision before the RFRMC/ZFRMC/FIA depending upon the level of Authorized Officer, who had ordered the freeze to conclude decisions on de-freezing of the account and its operations.

f. In case, not found genuine, or extension of time is required, do so with the recommendation of the RFRMC/ZFRMC/FIA, as the case may be.

g. Issue the order for de-freezing on confirmation from RFRMC and within the timeline as given in Para 8 of this SOP.

h. Propose the de-freezing to the concerned Authorised Officer, wherever the Authorised Officer to de-freeze as per Para 4.9 of this SOP is higher than OIC, along with the details of the verification carried out and the recommendation of the RFRMC.

Wherever, RFRMC will decide for either extension or de-freezing, the same will be recommended by OIC to the following: –

1) For MID/UAN frozen by DO/RO, the communication for de-freezing or extension shall be sent through Issue Tracker to IS Division under intimation to the ACC-ZO.

2) For MID/UAN frozen on the authority of ZO, the communication for de-freezing or extension to ACC Zone for taking further action.

3) For MID/UAN frozen by HO, the communication for de-freezing or extension shall be sent through ACC ZO to Head Office.

All de-freezing decisions in the above cases, will be communicated to the IS Division through Issue Tracker Request Template by the concerned Authorized Officer as per Para 4.9 of this SOP.

The minutes of the RFRMC and all such decisions will be recorded in the e-file.

ix. Verification process of Establishment at the level of DA(Compliance)

The following activities need to be undertaken by DA (Compliance), who: –

a. Will conduct a Desk Review as per the SOP of Inspection of Establishments duly also ensuring to

• check all digital records available in respect of the establishment including the details in Form 5A, Digital Signature Certificate (DSC), particulars of Authorised Signatory, active and in-active UANs, ECR etc. along with the documents like Shops & Establishment Registration, Partnership Deed, Articles & Memorandum of Association, Factory License etc. which were uploaded by the establishment while applying for the code number, take relevant uploads and place in the e-file.
• check all physical records including Form-9, Returns, Compliance File, etc. available with various other sections, scan copy and place in the file.

b. Will send an email to the employer/establishment through the official email id of the office to seek any additional data (Each such email should have sender’s name, designation & phone number). This email will also be copied to the OIC’s official email id.

c. Will collaborate all information and put his assessment on the records.

On completion of the above, the DA (Compliance) will send this file to next authority i.e. SS (Compliance) within the timelines as given in Para 8 of this SOP.

x. Verification process of Establishment at the level of SS (Compliance)

The following activities need to be undertaken by SS (Compliance), who in turn will check this validation as well as seek any other necessary information such as: –

a. Verify the establishment profile through alternate authenticated records.

b. Seek any additional records from other sections like Exemption etc.

c. See if any other additional information about the establishment and such past cases are available.

d. Will collaborate all information and put assessment on the records.

On completion of the above, the SS (Compliance) will send this file to next authority (Circle Officer) i.e. (APFC/RPFC-II) within the timelines as given in Para 8 of this SOP.

xi. Verification process of Establishment at the level of (APFC/RPFC-II)

The following activities need to be undertaken by (APFC/RPFC-II) who in turn will: –

a. Check/validate information submitted by both DA (Compliance) and SS (Compliance).

b. Seek any additional records from any other authorities like ESIC, Registrar of Companies, Income Tax, GST, State Labour Department etc.

c. Establish the genuineness of the establishment through internet or other digital means, and if deemed necessary,

• Through the physical visit of the Employer to
  • District Office/Regional Office
  • NAN 2.0 camps
• Through the physical visit of the EO to the location of the establishment to investigate its physical availability.
• Through virtual meetings

d. Will collaborate all the above information and put assessment on the records.

On completion of the above, the (APFC/RPFC-II) will send this file to next authority i.e. OIC within the timelines as given in Para 8 of this SOP.

xii. Verification process of Establishment at the level of OIC

The following activities need to be undertaken by OIC who in turn will: –

a. Check/validate information submitted by all the above.

b. Seek any additional records from any other Authority.

c. Critically analyse all such evidences on record as well as collected to decide the case for de-freezing or otherwise.

d. Recommend the case for de-freezing or otherwise with specific justifications.

e. Place the decision before the RFRMC/ZFRMC/FIA depending upon the level of Authorized Officer, who had ordered the freeze to conclude decisions on de-freezing of the account and its operations.

f. In case, not found genuine, or extension of time is required, do so with the recommendation of the RFRMC/ZFRMC/FIA, as the case may be.

g. Issue the order for de-freezing on confirmation from RFRMC and within the timeline as given in Para 8 of this SOP

h. Propose the de-freezing to the concerned Authorised Officer, wherever the Authorised Officer to de-freeze as per Para 4.9 of this SOP is higher than OIC, along with the details of the verification carried out and the recommendation of the RFRMC.

Wherever, RFRMC will decide for either extension or de-freezing, the same will be recommended by OIC to the following: –

1) For Establishment frozen by DO/RO, the communication for de-freezing or extension shall be sent through Issue Tracker to IS Division under intimation to the ACC-ZO.

2) For Establishment frozen on the authority of ZO, the communication for de-freezing or extension to ACC Zone for taking further action.

3) For Establishment frozen by HO, the communication for de-freezing or extension shall be sent through ACC ZO to Head Office.

All de-freezing decisions in the above cases, will be communicated to the IS Division through Issue Tracker Request Template by the concerned Authorized Officer as per Para 4.9 of this SOP.

The minutes of the RFRMC and all such decisions will necessarily be recorded in the e-file.

xiii. Once the de-freezing request as per the Request Template is received from the Authorized Officer, the IS Division will ensure that it is executed within 3 days and concerning MID/UAN/Establishment is de-frozen.

xiv. Thereafter, when the claims in respect of the above de-frozen cases, will be entertained in the application software, an additional flag will be shown. Thus, every such claim will go through an additional layer of scrutiny in the application software itself. Till such time, the process is instituted in the application software, the additional layer of scrutiny can happen outside the system by taking the due approval of the concerned higher authority in the e-office file, as a temporary arrangement.

xv. In a normal course, EPFO exercises two level requests approvals for claim settlements that are less than Rs. 5 lacs. An additional layer is created for claims that are between Rs. 5 lacs to Rs. 25 lacs. Another additional layer is added for claims that are more than Rs. 25 lacs.

xvi. Drawing from the above, the verification will go an additional level of scrutiny.

Claim	Normal Delegation for Claim Settlement	Specific Delegation for De-freezing & Claim Settlement
Upto Rs. 50,000	From SSA to SS	From SSA to SS to AO
Rs. 50,000 to Rs. 5 lacs	From SSA to AO	From SSA to AO to APFC/RPFC-II
Rs. 5 lacs to Rs. 25 lacs	From SSA to SS to APFC/RPFC-II	From SSA to AO to APFC/RPFC-II to OIC
Above Rs. 25 lacs	From SSA to AO to OIC	From SSA to AO to APFC/RPFC-II to OIC. (Information will also be shared with the ZO. Concurrent Audit will look at all such categories whether processes are followed or not.)

xvii. The progress as well as the quality of the above said process of verification/establishing the genuineness shall be monitored on a monthly basis by the RFRMC and ZFRMC duly recording in the minutes of the meeting.

5.6 Follow-up actions after verification

i. The cases which had been found to be fraudulent after the above verification, had to be referred to the concerned authorities for registering the criminal cases against the perpetrators as well as to fix accountability on the officials of the field offices, if there is a lapse seen from their side.

ii. The fraudulently withdrawn money has to be quantified and the recovery of the same along with the due interest component, wherever applicable, has to be made by the concerned ROs, so as to re-credit the account of the genuine member from whose account the funds got fraudulently withdrawn so as to bring closure to the incident.

iii. All the systemic issues for safeguarding from the occurrences of all such frauds/attempts to fraud/suspicious activities had to be proposed by the ACC of the Zone to the Head Office as soon as possible but not exceeding 15 days, for putting-in safety measures in the application software and/or the processes to avoid recurrence of such incidents.

5.7 Provision of Standardised Message

There would be a provision for a standardized message to be sent in all the categories of cases referred in Para 4.6 to intimate about the freezing/de-freezing to the members/employers as below: –

Case	In the event of Freezing	In the event of De-Freezing
MID	Your MID [22 characters] is frozen. Please file a request for de-freezing in the EPFiGMS Portal under the category “MID/UAN/Establishment is disabled”.	On completion of verification, your MID [22 characters] is de-frozen with immediate effect. Inconvenience caused is regretted.
UAN	Your UAN [12 characters] is frozen. Please file a request for de-freezing in the EPFiGMS Portal under the category “MID/UAN/Establishment is disabled”.	On completion of verification, your UAN [12 characters] is de-frozen with immediate effect. Inconvenience caused is regretted.
Establishment	Your Establishment [12 characters] is frozen. Please file a request for de- freezing in the EPFiGMS Portal under the category “MID/UAN /Establishment is disabled”.	On completion of verification, your Establishment [12 characters] is de- frozen with immediate effect. Inconvenience caused is regretted.

6. Roles and responsibilities

i. The Finance &Accounts Vertical (Under Finance& Accounts Division, Head Office) shall be responsible for: –

a. smooth execution of all functions of freezing/de-freezing as prescribed in this SOP

b. closely monitor the progress of freezing and de-freezing as stipulate in this SOP.

RPFC/FIA Vertical will be Nodal Officer from Head Office to closely monitor the process of freezing/de-freezing and bring to the notice of CPFC any delay in the process at any level.

ii. The IS Division shall be responsible for: –

a. incorporating all the functionalities as per this SOP in the existing application software itself, within a period of 90 days from the issue of this SOP including a detailed dashboard for monitoring purpose.

b. ensuring that the prescribed messages (as per Para 5.7) are sent to the registered mobile number of the respective members on freezing & subsequent de-freezing of the MIDs/UANs as well as to the mobile numbers of the respective employers in the case of freezing/de-freezing of establishments.

RPFC/IS will be the Nodal officer from NDC to ensure that the existing application software smoothly carries out the said freezing/de-freezing.

iii. The concerned Authorised Officers (as per Para 4.9) shall be responsible for identifying the individual cases falling under the categories A, B & C (as per in Para 4.6) and executing the operations of freezing / de-freezing within the given time frame/duration duly carrying out the required and relevant verifications as per this SOP.

iv. The CS Division shall be responsible to incorporate a separate category of grievance “MID/VAN/Establishment is disabled” in the EPFiGMS portal through ISD and also provide a login facility to FIA to monitor the grievances filed in the above category.

v. The OIC is responsible to critically assess the prima-facie evidence available before him to immediately ensure that the freeze is executed in respect of all the MID/UAN/Establishment wherever fraud is detected or suspected so as to avoid the flight of money duly getting the confirmation from the RFRMC.

vi. The OIC is also responsible to trigger and complete the qualitative verification as prescribed in this SOP so that the genuine cases are getting de-frozen within the specified and allowed time with due confirmation of the RFRMC again.

vii. The ACC of the Zone is responsible to ensure that the process as well as the time limits as specified in this SOP is adhered by all concerned in the field offices under their jurisdiction.

viii. The ACC of the Zone is also responsible to critically examine the decisions of the RFRMC in the ZFRMC so that the quality as expected in the process of verification is ensured.

7. Monitoring Mechanism

In order to keep track of all the activities performed during the process of Freezing & De-Freezing a UAN/MID/Establishment, a comprehensive Dashboard need to be made available for real-time monitoring of the activities carried out through this SOP. Till such time the monitoring need to be carried out by the OICs, ACCs of the Zones as well as the Finance Division of the Head Office in all the above areas.

i. IS Division shall provide specific reports and alerts so that the process and the time limits as specified in this SOP are monitored by the Head Office, Zonal Office as well as the Field Offices.

ii. Finance Division shall monitor the smooth working of all operations as contained in this SOP.

iii. Zonal Office shall monitor the quality of the verification conducted by the field offices including the time limits specified in this SOP.

iv. OIC shall monitor the process of verification as well as the time limits specified in this SOP.

8. Timeline Matrix

The timeline is indicated with a “T” which is the Date of Trigger. In cases of suo-moto initiation of verification by the OIC, the T should be within 7 days from date of freeze while in case of receipt of grievance, the T will be the either the same day of receipt of grievance or latest by the next day.

For Establishment

Timeline (in days)	Activity
Within T+4	DA (Compliance) opens the E-file for verification
Within T+8 (Next 04 Days)	DA (Compliance) completes the verification and submits the file to SS (Compliance).
Within T+13 (Next 05 Days)	SS (Compliance) completes the verification and submits the file to APFC/RPFC-II.
Within T+20 (Next 07 Days)	APFC/RPFC-II completes the verification and submits the file to OIC.
Within T+27 (Next 07 Days)	OIC validates the verification and recommends for de-freezing after confirmation of RFRMC/ZFRMC/FIA, if found genuine.
Within T+30 (Next 03 Days)	ISD execute the de-freezing on receipt of orders from the OIC.

For MID/UAN

Timeline (in days)	Activity
Within T+2	DA (Accounts) opens the E-file for verification
Within T+4 (Next 02 Days)	DA (Accounts) completes the verification and submits the file to SS/AO (Accounts).
Within T+6 (Next 02 Days)	SS/AO (Accounts) completes the verification and submits the file to APFC/RPFC-II.
Within T+9 (Next 03 Days)	APFC/RPFC-II completes the verification and submits the file to OIC.
Within T+12 (Next 03 Days)	OIC validates the verification and recommends for de-freezing after confirmation of RFRMC/ZFRMC/FIA, if found genuine.
Within T+15 (Next 03 Days)	ISD execute the de-freezing on receipt of orders from the OIC.

9. Forms and Templates to be used

9.1 Request Template for Issue Tracker

The Authorized Officer shall raise the freezing/de-freezing request with respect to MID/UAN/Establishment in the Issue Tracker under a separate category namely “freezing/de-freezing request” which is added in the Issue Tracker Module by the ISD.

Regional office will need to enter the list of MIDs/UANs/Establishments in the description section with the request to unblock the MIDs/UANs/Establishments (or upload the list in Excel format) under the category “freezing/de-freezing request” duly also mandatorily uploading the copy of the Order for Freeze or De-freeze as approved by the Authorized Officer. A screenshot of above request template is enclosed as “Annexure-I”.

10. Internal and External References

10.1 Internal References

• HO Circular No. WSU/17(4)2015/F/Part/568 dt: 06.04.2018.
• HO Circular No. WSU/FIA/42(1)2017/ZFRMC/WZ/17707 dt: 26.02.2019
• HO Circular No. FIA/4(14)2018/ZFRMC/UP/Part/19671 dt: 27.03.2019.
• HO Circular No. FIA/11(2)Zero balance/non-Aadhar UAN/2021/(e-38763)/964 dt: 18.08.2021.
• Standard Operating Procedure (SOP) for Inspection of Establishments issued vide HO Circular No. CAIU/SOP/2022/(E-47416)/2818 dt: 31.07.2023. (Available on EPFO Website)
• Standard Operating Procedure (SOP) for processing Joint Declarations issued vide HO Circular No. WSU/2022/Rationalisation of work areas/Joint Declaration (E-54018)/3638 dt: 22.08.2023. (Available on EPFO Website)

10.2 External References

• RBI Circular No. RBI/2015-16/75 dt: 01.07.2015.
• RBI Circular No. RBI/DBS/2016-17/28 dt: 01.07.2016 (updated as on 03.07.2017)

11. Change History

11.1 Whether the SOP is the initial version: Yes

• SOP No: 1 (Version 1)
• Effective Date: Date of issue
• Significant Changes: New SOP
• Previous SOP no.: Not Applicable

11.2 Whether replacing a previous SOP:

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