Article deals with FAQ related to Non receipt of ITR-V, Intimation u/s 143(1), Rectification order U/s. 154 and how to request for reissue of  them online. It further deals with CPC Email ID, Helpline Number Working Hours etc.

I have not received any communication from ITD CPC regarding receipt of ITR-V, Intimation u/s 143(1) or other communications. What should I do?

Answer: Your e-mail ID and Mobile Number in ITD database may not be available. The electronic communications are sent to the e-mail and Mobile Number mentioned in the Income Tax Return. It may be the case that your tax practitioner while registering your PAN might have provided his/her own e-mail ID and Mobile Number. Kindly ensure that the tax practitioner provides your e-mail ID and Mobile Number in the Income Tax Return. If you file through an e-Return Intermediary, ensure they provide your e-mail ID and Mobile Number in the e-Filed Return. If you are filing yourself, verify the e-mail ID and Mobile Number before submitting it as you will receive all communication sent by the ITD on the mentioned e-mail ID and Mobile Number. Further, you can LOGIN and view ITR-V receipt status. Also, you can raise a request for Intimation u/s143 and 154.

If the Original e-Filed Income Tax Return is invalid because of non-receipt of ITR-V, can I file Original return once again?

Answer: If 120 days period (with extension, if any) has lapsed then assessee is required to file a Revised return, however, the revised return filed now will be treated as Original return.

If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?

Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800-425-2229 or paid number at 080-22546500. Once connected, Press 9 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.

How can I open the PDF for Intimation u/s 143(1) OR Rectification Order u/s 154 PDF, which is password protected?

Answer: The password is a combination of PAN (in lower case) and DOB in ddmmyyyy format for e.g. for PAN : bcmps1106b and dob : 02/10/1980, the password should be entered as bcmps1106b02101980.

Under which conditions, assessee needs to contact CPC Bangalore?

Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.

What is CPC help line number?

Answer: The helpline numbers for CPC are: Toll free – 1800-425-2229, and Phone Number – 080-22546500

Assessee wants to know e-mail ID for CPC?

Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800-425-2229, and Phone Number – 080-22546500

Assessee is not able to call on toll free number from abroad?

Answer: If assessee cannot connect to the Toll free number, you can call on +91- 80- 22546500.

What are the working hours of CPC?

Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.

(Republished with Amendments)

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