- Apr
- 09
- 2013
FAQ related to Central Processing Center (CPC)
Article deals with FAQ related to Non receipt of ITR-V, Intimation u/s 143(1), Rectification order U/s. 154 and how to request for reissue of them online. It further deals with CPC Email ID, Helpline Number Working Hours etc.
I have not received any communication from ITD CPC regarding receipt of ITR-V, Intimation u/s 143(1) or other communications. What should I do?
Answer: Your e-mail ID and Mobile Number in ITD database may not be available. The electronic communications are sent to the e-mail and Mobile Number mentioned in the Income Tax Return. It may be the case that your tax practitioner while registering your PAN might have provided his/her own e-mail ID and Mobile Number. Kindly ensure that the tax practitioner provides your e-mail ID and Mobile Number in the Income Tax Return. If you file through an e-Return Intermediary, ensure they provide your e-mail ID and Mobile Number in the e-Filed Return. If you are filing yourself, verify the e-mail ID and Mobile Number before submitting it as you will receive all communication sent by the ITD on the mentioned e-mail ID and Mobile Number. Further, you can LOGIN and view ITR-V receipt status. Also, you can raise a request for Intimation u/s143 and 154.
If the Original e-Filed Income Tax Return is invalid because of non-receipt of ITR-V, can I file Original return once again?
Answer: If 120 days period (with extension, if any) has lapsed then assessee is required to file a Revised return, however, the revised return filed now will be treated as Original return.
If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?
Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800-425-2229 or paid number at 080-22546500. Once connected, Press 9 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.
How can I open the PDF for Intimation u/s 143(1) OR Rectification Order u/s 154 PDF, which is password protected?
Answer: The password is a combination of PAN (in lower case) and DOB in ddmmyyyy format for e.g. for PAN : bcmps1106b and dob : 02/10/1980, the password should be entered as bcmps1106b02101980.
Under which conditions, assessee needs to contact CPC Bangalore?
Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.
What is CPC help line number?
Answer: The helpline numbers for CPC are: Toll free – 1800-425-2229, and Phone Number – 080-22546500
Assessee wants to know e-mail ID for CPC?
Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800-425-2229, and Phone Number – 080-22546500
Assessee is not able to call on toll free number from abroad?
Answer: If assessee cannot connect to the Toll free number, you can call on +91- 80- 22546500.
What are the working hours of CPC?
Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.
(Republished with Amendments on 09.04.2013)
Sandeep Kanoi+
The answer to few of the queries is – Seniormost govt officer in CPC is working for vendor and highly qualified professionals of vendor who can’t even read the letters and PAN number in letter. Accordind to this vendor 5+3=2+2. I am filing complaint against such things with Chief Commissioner and Hon. Chairman of CBDT. If anyone needs my case study on software glitches of this CMM5 level vendor, one can reach me at murkute@gmail.com. Not all people will be dodged by bullying practices of corrupt official and not filing complaint against such official shall be insult of honest officials working in ITD.
As far the query of Satya Prakash, it is surprising that the ITO does not know how to load on the website the mistakes committed by the dept. Who asked him to go to the CPC? It would suffice for the assessee to give the details of mistakes committed by the Dept is given in writing under his authority. When did the CPC come into existense? In 2003-04, who knew about the CPC?
“Additional Commr is also helpless” Why? Can he not direct his subordinate officer to give the details in writing? Or is he the guy who otherwise forces the AO not to give the details, but tell you some cock and bull story? Now file a petition with the Chief Commissioner. If he is also indulging in the same sort of thing, go the the Ombudsman.
Obviously both of them trying to dodge the assessee. Ask both the guys to give it in writing and that would suffice for you as the return was filed manually.
Kamal Grover has to go through another article on how get the refund re-sent published just above this article.
Hemant Powar seems to be in a hurry. After all we are in India. It is just 8 months over. All legitimate refunds will definitely be given, but it is question of time. There are as many cases where even the receipt of ITR V is not acknowledged. It shows “return uploaded”. On repeatedly nagging the CPC, the status gets changed to ITR V Received. Even then e-acknowledgement doesn’t come. Be patient.
I,
My name is Hemant Shrikant Powar (PAN No.- AOQPP9744N) Date of Birth- 13/05/1978). I have filled my ITR for assessment year 2012-2013 through e-filling. My ITR-V has been received by CPC on dated 26-7-2012 and I also got the receipt for the same. My E-filing acknowledgement number is 431436870260712 Till date I didn’t get any refund.
Just for you information, I check my refund status on ITR site, it showing- Your assessing officer has not sent this refund to Refund Banker.
I tried to resolve the issue by CPC help lines (18004252229 (Toll Free) 080-22546500), but not got any valid answer. They told just wait and you will get your refund. Now since then one month has been passed, still waiting for my refund.
Please help me on this ASAP.
Thanks & Regards,
H.S.POWAR
Respected Sir,
This is bring to your kind notice that, department has send the refund of Rs. 4670/- through ECS on 31-10-12. But at the time of filling of return, I have wrongly mentioned my S. B A/c No therefore Whom I will request, for update my bank account in ITD database and reprocess my refund through fresh record with correct particulars.
In view of above I request your good self kindly look into the matter and oblige.
Looking forward your favorable response in this regard at your convenient.
Thanking You,
Kamal Grover
I had submitted all the documents to the AO for rectification. Under RTI Act AO informed that they do not know the oprocedure how to load on the website of CPC regarding mistake done by them (AO)
,
Kindly inform whom should I contact to rectify the mistakes of AO in 2003-04. Additional Commissioner, Income Tax also feel help less