Securities and Exchange Board of India

Circular No.: SEBI/HO/DDHS/DDHS_Div3/P/CIR/2021/599

Dated: July 22, 2021

To,

All Real Estate Investment Trusts (“REITs”)

All Parties to REITs

All Stock Exchanges 

Madam/Sir,

Sub: Continuous disclosures in compliances by REITs – Amendments

1. SEBI issued Circular CIR/IMD/DF/146/2016 dated December 29, 2016 has inter alia prescribed guidelines for Grievance Redressal Mechanism for REITs.

2. In order to further enhance investor protection and to increase transparency in grievance redressal, Para 5.3 of Annexure B of SEBI Circular CIR/IMD/DF/146/2016 dated December 29, 2016 stands modified as under:

“5.3 All complaints including SCORES complaints received by the REIT shall be disclosed in the format mentioned in Annexure – A on the website of the REIT and also filed with the recognized stock exchange(s), where its units are listed within 21 days from the end of financial year or end of quarter, as the case may be.”

3. All other conditions specified in SEBI circular dated December 29, 2016 shall remain unchanged.

4. This circular is being issued in exercise of powers conferred under Section 11(1) of the Securities and Exchange Board of India Act, 1992 and Regulation 33 of the REIT Regulations.

5. This Circular is available on the website of the Securities and Exchange Board of India at sebi.gov.in under the category “Legal” and under the drop down “Circulars”.

Yours faithfully,

Deena Venu Sarangadharan
Deputy General Manager
Department of Debt and Hybrid Securities
Tel No. 022-2644-9266
Email Id – [email protected] 

Securities and Exchange Board of India

Annexure- A 

For Financial Year (FY)                    
All complaints including SCORES complaints SCORES complaints
Number of investor complaints pending at the beginning of the year.
Number of investor complaints received during the year.
Number of investor complaints disposed of during the year.
Number of investor complaints pending at the end of the year.
Average time taken for redressal of complaints
For Quarter Ending (QE)                   
All complaints including SCORES complaints SCORES complaints
Number of investor complaints pending at the beginning of the Quarter.
Number of investor complaints received during the Quarter.
Number of investor complaints disposed of during the Quarter.
Number of investor complaints pending at the end of the Quarter.
Average time taken for redressal of complaints for the Quarter

 –

Complaints pending during FY FY/QE
Less than 1 month 1–3

months

3-6

months

6-9

months

9-12

months

Greater than 12 months Total
All complaints
SCORES complaints
Complaints resolved during FY/QE
Less than 1 month 1–3

months

3-6

months

6-9

months

9-12

months

Greater than 12 months Total
All complaints
SCORES complaints

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