CA Sandeep Kanoi

Online facility to provide Grievance relating to Income Tax CPC and e-Filing

The facility to provide Grievance relating to the CPC is made available to the assessee in the e-Filing portal. After Login, select Helpdesk –> Submit Grievance–> CPC then from the drop down select Assessment Year, category and sub category of the grievance.

Similar facility for grievance relating to e-Filing can also be submitted. After Login, select Helpdesk–> Submit Grievance–> e-Filing then from the drop down select category, sub category, summary and description of the grievance.


1. Login to you account on

grievance 1

2. After login select Helpdesk–> Submit Grievance

grievance 23. After Click on Submit Grievance as shown in above picture we will be shown following two options and we have to choose one related to our grievance –

  • CPC [ITR-V/ Processing/ Refund/ Rectification/ Communication]
  • e-Filing [e-Filing of Returns/ Forms/ Profile updates/ My Account]

 As shown in below Picture-

grievance 44. After that based on your choices of grievance you will be shown category and Sub-Category of grievance and you can submit the same. You can also check the status of your grievance after login into income e-filing account by visiting Helpdesk–> Grievance Status.

  1. Grievance Related to CPC are as follows

1. Status in eFiling shows “ITR-V received” but no acknowledgment received from CPC
2. Received ITR-V ack from CPC but the status in eFiling does not show as ITR-V received
3. Posted signed ITR-V more than 15 days ago but no ack received from CPC
4. Others

B. Processing
1. Once again received notice u/s 139(9) from CPC even after filing correction 139(9)
2. Unable to upload correction u/s 139(9) as communication Ref and PIN is failing as invalid
3. AO has confirmed that there is no outstanding demand but received a notice u/s 245 from CPC
4. Claimed Tax credits are appearing in Form 26AS but credits are not allowed
5. TDS/TCS credits are appearing in Form 26AS and no data entry errors but credits are not allowed
6. Advance Tax/SAT credits not given at CPC though the credits are available in Form 26AS
7. Difference in total income between “As computed” and ‘As entered” in order, please clarify
8. Already paid the demand amount but CPC has sent demand again
9. Others

C. Refund
1. Got the intimation order 10 days ago showing refund payable but not received the refund
2. The status in efiling shows “Refund determined” but not received refund
3. Raised “Refund Reissue” request 7 days back but refund not received
4. AO verified the legal heir and informed CPC but not received refund
5. Refund status at TIN-NSDL shows as “Refund paid” but not received refund
6. Refund payable adjusted against the outstanding demand, please clarify on the adjustment
7. Others

D. Rectification
1. Online rectification filed 3 months back but not received the order
2. Received rectification order from CPC which is the same as earlier order. Please clarify
3. TDS/TCS credits are appearing in Form 26AS and no data entry errors but credits are not allowed
4. Advance Tax/SAT credits not given at CPC though the credits are available in Form 26AS
5. AO has confirmed that there is no outstanding demand but received a notice u/s 245 from CPC
6. Already paid the demand amount but CPC has sent demand again
7. Others

E. Communication
1. Status in eFiling is “Return processed at CPC” but not received the order
2. Raised “Resend Intimation” request more than 10 days ago but not received the communication.
3. Please confirm the email id to which the order has been sent
4. Others

6.  Grievance Related to e-filing  are as follow –

My Profile

  • 139(9) Defective Return
  • Compliance related query
  • How to Fill ITR Return/Forms
  • How to open ITR-V
  • How to Raise Rectification Request
  • How to Revise Return
  • ITR-V Receipt Status
  • Pre-filled XML Related Query
  • Issues in ITR/Other Forms

My Account

  • Add/Dis Engage CA/ERI
  • Form 26AS/16 Related Queries
  • How to Download XML/ITR/ITR-V Receipt
  • Intimation Related Query
  • Legal Heir Request
  • Profile Updates
  • View Form 15CA
  • XML/ITR/Forms Not Available

More Under Income Tax

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Category : Income Tax (28058)
Type : Articles (17813) Featured (4021)
Tags : CBDT (696) cpc (62)

11 responses to “How to submit Grievance related to Income Tax CPC & e-Filing”

  1. Subhraranjan Senapati says:


    I have filed for ITR refund since 06/2018. But, till date, my request is in the e-verification stage. Please guide me in this context.

  2. chetan says:

    my client a.y. 2017-18 return submitted but form 26as year previous year field. hence not show 26as this year tds. hence income tax notice for demand .. pls solution

  3. Venkata Raman Kumar Rekapally says:

    This relates to my tax return filed for AY 2016-17.I paid all the required taxes, TDS deducted from bank income and other incomes and also advance tax and self assessment taxes paid by me appear in form 26AS.However I have received a demand notice U/S 143(1) for payment of the entire tax already paid along with interest .Can someone help please?

  4. Parvesh chander bhalla says:

    Dear income tax office

    I have submitted ITR on 16 -Jul 2017 for the financial year 2017-18. The refund of 1000 Rs. is still not recieved .Pls refund the due amount at the earliest. My Details of PAN is as under .

    PAN No. ACMPB0876H
    Ackowldgement No. is 879128700160717
    Name : Parvesh Chander Bhalla
    Contact No. 9891977960


  5. gurdev lal surila says:

    Sr citizens loaded with more income tax in 2017-18 than the previous year having income in between 350,000 to 400,000.———————————————- suppose sr citizen have an income of 360,000— income tax during 2016-17 will be after rebate Rs 1000 (6000-5000) and during 2017-18 tax will be after rebate Rs 3000 (3000-0) that is to say Rs 2000 (3000-1000) more than the previous year.—please approach the income deptt for rectification this ambiguity by changing rebate limit of 350,000 to 400,000 for sr. citizens. thank you.

  6. Ulhas Vairagkar says:

    Thank you for the detailed guidelines. My income tax return for AY 2014-15 and 2015-16 has not been processed. I have already registered my grievance on the Income tax website as explained in the article 10 days back but have not received any response. The status column says ‘open’. How do I escalate it to get it resolved?

  7. Udit Bansal says:

    One of my client is providing doctors to a organisation as per their requirement. Organisation is making payment to them after deducting tds @ 10% under the head professionals being doctors provided by him. My question is whether tds deducted @ 10% is correct or not?? Whether this agreement fall under the head contract and tds to be deducted @2%? Email – Please reply.

  8. Paras Chhajed says:

    A person hold a PAN card issued by IT deptt. He is receiving his TDS certificates generated through TRACES site with the same PAN. When he tries to register on efiling site for efiling of return of income the message is “PAN does not exist”. He contacted efiling help-desk and he was told to contact NSDL. NSDL says that it is not its job. What remedy does one have in such a situation? Kindly guide. Thanks

  9. B.Chackrapani Warrier says:

    Thank you.

  10. U R K RAO says:

    Your website is extremely helpful. But not a single question of mine got answered.

    I am US citizen getting indian BARC pension. My deductible is what as a senior citizen? Email me


    • Himanshu Mohta says:

      Dear Mr. Rao

      Please tell me what is the problem, which you are facing in your case?
      I will love to help you out..

      CA Himanshu Mohta

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