How to Fix ‘Please Upload a Standard Document’ Error in PAN/TAN Applications – Guidelines and Resolutions
Recently, while applying for a PAN, I encountered a frustrating error: “Please upload a standard document.” Despite extensive online searches, I couldn’t find a clear resolution. After reaching out to the email helpline, I finally received precise guidelines to address this issue. In my case, the problem was that the supporting documents were not scanned in Black & White format and the DPI was not exactly 200, as required.
To help others avoid similar struggles, I’m sharing the complete set of specifications and resolutions for common errors encountered while uploading documents for PAN/TAN applications.
Common Errors and Resolutions
1. Uploading Signature
Error: The signature file is not in .JPEG format.
Resolution: Upload the signature in .JPEG format ONLY (other formats are not accepted).
2. Uploading Photograph
Error: The photograph file is in .PNG or .GIF format instead of .JPEG.
Resolution: Upload the photograph in .JPEG format ONLY (.PNG and .GIF are not accepted).
3. Uploading Supporting Documents
Error: The POI/POA/PODB document is in color instead of black and white.
Resolution: Upload the supporting documents in Black & White format ONLY (color documents are not accepted).
4. Uploading Documents in Incorrect File Format
Error: The document is uploaded in .JPEG instead of .PDF.
Resolution: Upload the document in .PDF format ONLY (other file formats are not accepted).
Standard File Specifications
| Parameter | Photograph | Signature | Supporting Documents |
|---|---|---|---|
| Resolution (DPI) | 200 DPI | 200 DPI | 200 DPI |
| Type | Color | Color | Black & White |
| File Format | JPEG | JPEG | PDF/A or JPEG |
| File Size | Max. 20 KB | Max. 10 KB | Max. 300 KB per page |
| Dimensions | 3.5 x 2.5 cm | 2 x 4.5 cm | N/A |
Important Notes:
- Ensure that all files meet the above specifications before uploading.
- Use a file converter tool if your files do not conform to the required format, resolution, or size.
By adhering to these guidelines, applicants can avoid delays and ensure their PAN/TAN applications are processed smoothly.
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EXTRACT OF EMAIL RECEIVED FROM PROTEAN
PAN/TAN applicants should have scanned image of photograph, signatures and supporting documents i.e. Proof of Identity (POI) /Proof of Address (POA) /Proof of Date of Birth (PODB). The photo/signature and supporting documents should be scanned as per following specifications :
| Sr. No | Upload type / Error | Issue | Resolution |
| 1 | Upload Signature – Signature File type should be .’JPEG’. |
User is uploading the signature file which is not in ‘.jpeg ‘ format. | Ask the user to upload the signature in “.JPEG” format ONLY (No other file format is accepted ) |
| 2 | Upload Photo – Photograph File type should be ‘JPEG’. | User is uploading the Photograph in ‘.png or .gif’ format. | Ask the user to upload the photograph in “.JPEG” format ONLY(.PNG, .GIF not accepted) |
| 3 | Upload Document – POI/POA/PODB type should be Black and White | The POI/POA/POBD
document uploaded by User is in COLOR format. |
Ask the user to upload the document in ‘BLACK & WHITE’ colour ONLY (COLOR document will NOT be accepted) |
| 4 | Please select proper document, From Upload Document- Document should be uploaded in PDF format and not .JPEG format | User is uploading the document in .jpeg format which is incorrect. | Ask the User to Upload the Document in ‘.pdf’ format (NO other file format is accepted) |
Find the below Standard format-
Note : If your document/photo is not as per above formats, kindly convert it and then upload the same.
We are just a click away to support you and resolve your query. Please connect with us in case you need any further assistance,
- To know the status of PAN/TAN application https://tin.tin.nsdl.com/pantan/StatusTrack.html
- Dial 8069708080 to know status of PAN/TAN application.
- WhatsApp at 8096078080 to Chat with us and check the status of PAN/TAN application
- 24X7 Chatbot facility, click here: https://www.protean-tinpan.com/
- Email us at [email protected]
- Call us on 020 2721 8080
(You need to have a 14-digit acknowledgement number to use the above facilities.)
We trust your query has been answered. Thank you for choosing Protean’s services.
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