How to Apply for Redressal of Grievances on traces website for deductee’s

How to Apply for Redressal of Grievances on traces website for deductee’s

Grievances in the field of taxation are a common occurrence, and the TRACES website offers a comprehensive platform for deductors to address and rectify these issues. In this article, we will guide you through the process of applying for the redressal of grievances on the TRACES website.

1. Request for the Resolution:

Deductor can raise grievances through online method at login at TRACES websites using “Request for Resolution “functionality. Grievances can be raised from Financial Year 2007-08 onwards

2. Brief Steps for request for Resolution

3. Resolution Tracking:

Deductor can track status of grievance raised through “Request for Resolution” by “Resolution Tracking” option available under “Communication” tab at TRACES.

Description of grievance status:

• Open- It means ticket is with CPC-TDS and will be responded within the prescribed SLA.
• Re-open- It means ticket can be reopened only when tickets status is ‘Closed’ and it has to be done within 14 working days of closure of ticket.
• In-Progress- It means ticket has been picked up by CPC-TDS and is under resolution.
• Clarification Requested – It means clarification has been sought by CPC-TDS for resolution of the issue. Same has to be provided by the deductor within 7 calendar days of ticket status being shown by CPC-TDS as ‘Clarification Requested’ or else request will be closed.
• Closed- It means ticket has been resolved by TDS CPC.

4. Rectification of Mistakes/Defaults in a TD tement:

4.1 Online Correction:

This functionality is available at TRACES website. Using above facility, deductor can file correction in a TDS statement without downloading a conso file*.

4.2 Types of Online Correction available at TRACES website:

• Add Challan to the Statement.
• Challan Correction.
• Pay 220, Interest, Late filling Levy.
• PAN Correction.
• Add/Modify Deductee Details.
• Personal information Correction.
• Add/Delete Salary Details-Annexure-II.
• Add/Delete Salary Details-Annexure-III(194P)

4.3 Guidelines for  online Corrections: 

• online correction functionally is available from financial Year 2007-08 onwards depending upon the type of correction: however, some of the correction are available from Financial year 2012-14 onwards with DSC (Refer for details at para 4.3)
• Online correction facilities can be used for TDS as well as TCS.
• Token number of an online correction statement also be traced using “Track Correction Request” functionally. Clicking on hyperlink under the heading “New Token Number” opens a pop-up window which contains the Token Number of the online correction statement.

Note: Online correction functionally on TRACES will not be available in case of paper return.

4.4 Brief  Steps online online Correction Statement:

Step 1 : Login to TRACE website.

Step 2 : Go to “Request for correction” under “Default” Tab.

Step 3 : Furnish relevant financial Year, Quarter Form Type, correction category as “online” and Latest Token Number of the TDS statement. Thereafter submit request for correction. Note down correction request number.

Step 4 : Request will be available for correction under “Track correction Request” when the request status becomes ” Available/In Progress” which is also hyperlinked.

Step 5 : Click on hyperlink on provide information to validate KYC. 

(User will get DSC Supported KYC and Normal KYC option, if DSC is registered on  the TRACES).

Step 6 : Select the appropriate type of correction category from the drop-down list of categories

Step 7 : Make the required correction in the selected file.

Step 8 : Click on “Submit for processing” to submit correction (Only Available to Admin User).

Step 9 : On successful submission of the request 15 digit token number will be generated. Same is also mailed to Registered e-mail of the deductor

Step 10 : Deducted can track status of correction in “Track correction Request” available under “Defaults” Menu.