This page includes the following sections:

  1. System Requirements for Accessing the GST Common Portal
  2. System Requirements for Usage of Digital Signature Certificate (DSC)
  3. Downloading and Installing the Web Socket Installer

1. System Requirements for Accessing the GST Common Portal

Desktop Browser: Internet Explorer 10+/ Chrome 49+ or Firefox 45+

Besides the above on browser compatibility following should not be disabled:

  1. Cascading Style Sheet (CSS) – used to render User Interface look and feel of the portal. Disabling this will not provide appropriate user experience
  2. JavaScript – used to provide enhanced user experience in using User Interface controls. Disabling this will not allow user to perform any transaction in the portal.
  3. Cookie – used to store personalized information of user. Disabling this will not allow user to login and perform any transaction in the portal.

2. System Requirements for Usage of Digital Signature Certificate

  • Desktop Browser: Internet Explorer 10+/ Chrome 49+ or Firefox 45+
  • Valid class 2 or class 3 Digital Signature Certificate (DSC) obtained from a DSC provider

Note:

    1. GST Common Portal supports only Crypto Tokens installed in Hard Tokens for DSC Registration
    2. For Hard Token based certificates, please refer user manual provided by Certifying Authority for certificate download, enrolment and usage of Hard Token
  • Signing using DSC is not supported on mobile devices and browsers

Pre-requisites for installing Web socket installer

  • Windows 32 / 64 bit OS
  • Java 1.6 JRE 1.6.0_38+, Java 1.7, Java 1.8
  • Windows: Admin access to install the emSigner component
  • Any one of the following ports should be free
    1. 1645
    2. 8080
    3. 1812
    4. 2083
    5. 2948

3. Downloading and Installing the Web Socket Installer

For downloading and installing the Web Socket Installer, perform the following steps:

  1. Download the Web Socket Installer from the DSC Registration page of the GST Common Portal.
  2. Double-click the emSigner.msi executable file.

docSigner.msi executable file path

3. The emSigner Setup assistant wizard is displayed. Click the Next button.

starting docSigner installation

4. To install the emSigner in the default folder created under Program Files, click the Next button.

Note: You can click the Browse button, navigate and select the folder to install emSigner.

docSigner installation

5. The emSigner Setup page is displayed. Click the Install button to begin the installation process.
docSigner installation

docSigner installation

6. Click the Finish button to exit the Set up wizard.

docSignComplete

7. Right click the emSigner icon placed on your Desktop and run as Administrator.

startDocSigner

8. A message indicating the start of the emSigner service is displayed. Click the OK button.

docSignerStarted

On successful set up, Digital Signature Signer window is displayed.

docSigner

Source- https://www.gst.gov.in/system/

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48 responses to “System requirements for Accessing GST Common Portal & Using DSC”

  1. selva says:

    nable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.

  2. M.Balu says:

    Same problem facing
    “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”

  3. Shekhar parab says:

    installed EMSigner. Please close any other application running on following ports 1585,2095,2568,2868,4587
    and restart your system, and try again.”

  4. Shekhar parab says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 1585,2095,2568,2868,4587 and restart your system, and try again.”

  5. Sachin says:

    GST helpline is also helpless on these problems. Its a nonsense system. The government is moving in haste like the demonetisation. No preparation, only aspiration. If taxpayer is unable to perform due to government’s failure, even then they will punish the taxpayer.

  6. Jitendra Sharma says:

    it is the correct way
    a little thing to keep in mind is that Be sure that you have disable your pop blocker.

  7. RAMYA says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 1585, 2095, 2568, 2868, 4587 and restart your system, and try again.
    please solve

  8. RAMYA says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 1585, 2095, 2568, 2868, 4587 and restart your system, and try again.
    PLEASE SOLVE THIS

  9. Vishal kumar Mishra says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.

  10. mk roy says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 1585, 2095, 2568, 2868, 4587 and restart your system, and try again.

  11. MAMINUR MANDAL says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.

  12. Mehul Shah says:

    how to locate port number in computer

  13. anup says:

    Facing the problem in Crome —-Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.
    internet explorer does not just go to next page after login….

  14. Biswajit Banik says:

    Guys those who are facing problem “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”…… kindly close all applications or exit all applications you find running beside the time and date option in taskbar….including anitivirus…..it will work…….

  15. Sinimon says:

    I’m facing the same problem while submitting with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again. – See more at: https://taxguru.in/goods-and-service-tax/system-requirements-accessing-gst-common-portal-using-dsc.html#sthash.AFWAMcry.dpuf

  16. naresh says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again. –
    when i have upload dsc then show above problem
    plz reply 7042199570

  17. Rupesh ghule says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.
    when i have uploan dsc then show above problem
    please hem me

    • naresh says:

      Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again. –
      when i have upload dsc then show above problem

    • Babita says:

      I am also facing the same problem Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again –

  18. Ravi Gangwani says:

    I have tried in every explore chrome, internet explorer, mozilla firefox .,even on different desktops and laptop also the problem is same. This issue i this is from direct site. The site can’t even send OTP the people who has Aadhar.

  19. vishwanath g. moolya says:

    ’m facing the same problem while submitting with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”
    Even I was tried in Window7, Xp and Winodw 10, the same message displayed.
    This to total 100% failure software, no proper gudience avilable

  20. Jayendra Katti says:

    Unable to connect to emsigner. Please close any other application…….” is the common problem everyone is facing. I tried running emsigner as administrator, still there is no change, and the message keeps on showing. Any solution?

  21. Tushar Kalid says:

    We are facing query while submit with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.” Request you to guide. – See more at: https://taxguru.in/goods-and-service-tax/system-requirements-accessing-gst-common-portal-using-dsc.html#sthash.g8C5lSVY.dpuf

  22. boobalan says:

    I’m facing the same problem while submitting with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.” – See more at: https://taxguru.in/goods-and-service-tax/system-requirements-accessing-gst-common-portal-using-dsc.html#sthash.i19kHY9Z.dpuf

  23. manish garg says:

    You should run emSigner as administrator.

    is correct solution

    Thanks

  24. CA Arun Valera says:

    Use Internet Explorer and the Problem gets solved.

  25. Sandeep pathak says:

    I m also facing the same problem “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”

  26. Manisha Patil says:

    I’m facing the same problem while submitting with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”

    Please Help

  27. Vijay says:

    Use internet explorer. This problem comes only if you use firefox.

  28. SK AJIBUL ALI says:

    i also facing same problem

  29. Aruna says:

    Failed to establsh connection to the server.For “run as administrator” i have to enter a password. What is the password. Kindly help. Not able to register DSC

  30. PRS Raju says:

    Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again. Please help us in resolving this issue

    • GOLAM LATIF says:

      Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.

  31. Rajendra Kumar mishra says:

    I am also facing the same problem for dsc registration Kindly solve the matter

  32. radha says:

    I am also facing the same problem Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.
    How to upload the digital signature

    • Biswajit Banik says:

      Hi Radha… kindly close all applications running in the taskbar….. those icons which you see beside the time and date option including antivirus…..and then try signing after registering the dsc…. it will work….

  33. SUBASH says:

    We are facing query while submit with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”
    Request you to guide. –

  34. Hardik Thakkar says:

    You should run emSigner as administrator.

  35. Vikram says:

    I’m facing the same problem while submitting with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”

    • Tiager says:

      Hello I have same problem
      Pls help if you get any idea.

      • selva says:

        unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again. pls give the solution.

  36. OM says:

    We are facing query while submit with DSC “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”
    Request you to guide.

    • Ananth says:

      “Unable to connect to the installed EMSigner. Please close any other application running on following ports 8080, 1645, 1812, 2083 and restart your system, and try again.”

      This is solved by
      1) using Internet Explorer
      2) Ensuring there ports are free as explained in the above post

  37. vivek says:

    how upload Digital Sign

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