F. No. 609/35/2013-DBK
New Delhi dated 4.4.2013
Subject: Grievances related to process of reconciliation of realization of export proceeds in terms of CBEC Circular No. 5/2009-Customs
As you are aware, there is a process of reconciliation of realization of export proceeds that occurs consequent to duty drawback payments in terms of CBEC Circular No. 5/2009-Customs.
2. It has come to the notice of the Board that field formations are insisting on the exporter/owner to submit the BRC/negative statements in person, that even after the exporter has proof of having submitted BRC/negative statement, these documents are asked repeatedly; that the exporter is asked to attend personal hearing despite having submitted BRC/negative statement; and that only the exporter/owner should attend hearing in person.
3. It may be appreciated that such actions on the part of the officers reflect negatively on the department and do not add any value to the process of reconciliation. Such actions are strongly disapproved. The Commissioners shall ensure that no room exists for generation of such avoidable grievances in their respective charges through proper management, guidance and close supervision of the reconciliation process. This instruction may be brought to the notice of all the officers concerned by issuing suitable Standing Orders.