Employees’ Provident Fund Organisation
Ministry of Labour & Employment,
Government of India
Bhavishya Nidhi Bhawan
Bhikaiji Cama Place, New Delhi 110066
Tel : 011-26197023 Fax : 011-26100166


No. NDC/Appl Software/2018/41 Dated: 02-04-2018

All ACC (Zones) & ACC (Audit)
All Regional PF Commissioners (RO)
OIC, Concurrent Audit Cell.


Further to the instructions issued vide reference number NDC/Appl.Software/2018/30094 dated 16-03-2018, wherein directions were given to make use of the reports provided on the settlement of online claims to step up the vigil, the following further instructions are issued for strict compliance:-

(i) Out of the list of online claims being provided, atleast 1% of online cases must be test checked for genuineness.

(ii) The member/employer may also be contacted, if felt necessary based on the above observations, to confirm genuineness of the claim.

(iii) Since the employer is being provided with the list of online claims preferred by the members from his establishment through email, the employer may be advised to scrutinise the same regularly and inform irregularity, if any, detected by them.

(iv) The list of online claims verified as mentioned at (i) above, shall be recorded and reported to ACC (Zone) with due observations on regular basis.

(v) In case any software related issue is identified while processing the claim which needs to be addressed for improving the robustness of the system, the same may be raised with ACC (IS) for rectification.

(vi) In case of detection of any fraud or any suspicious transaction, the instructions on Fraud Analysis and Management be followed.

Yours faithfully,

(Sushil Kuma Lohani)

Additional Central Commissioner-HQ (IS)

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