SC ruling on whether deficiency in service to lead to compensation under Consumer Protection Laws

ITC Limited Vs Aashna Roy (Supreme Court of India) Sub- Whether improper hair cut and consequent humiliation and embarrassment amounts to deficiency in service to lead to compensation under the Consumer Protection Laws An interesting question arose in this case when the defendant in this case was given a bad hair cut at Hotel ITC Maurya on 12-4-2018 and thereafter she filed a complaint with the NCRDC claiming compensation of Rs 3 crore. The forum awarded her Rs 2 crore. ITC took the matter to the highest court in the Country. The court upheld that there was a deficiency in service as hair was ...