Reserve Bank of India
July 2, 2018
All Agency Banks
Master Circular – Disbursement of Government Pension by Agency Banks
Please refer to our Master Circular RBI/2017-18/1 dated July 1, 2017 on the above subject. We have now revised and updated the Master Circular which consolidates important instructions on the subject issued by the Reserve Bank of India till June 30, 2018.
2. A copy of the revised Master Circular is enclosed for your information. This circular may also be downloaded from our website www.mastercirculars.rbi.org.in.
(Charulatha S Kar)
Chief General Manager
Encl.: As above
Master Circular – Disbursement of Government Pension by Agency Banks
Payment of pension to retired government employees, including payment of basic pension, increased Dearness Relief (DR), and other benefits as and when announced by the governments, is governed by the relevant schemes prepared by concerned Ministries/Departments of the Government of India and State Governments. This Master Circular consolidates important instructions on the subject issued by the Reserve Bank till June 30, 2018. It does not replace or supersede such existing government instructions. In case of any doubt or apparent contradiction, agency banks may be guided by the relevant government instructions. Contents of various circulars issued in this connection by the Reserve Bank of India are summarised hereunder.
Government orders on DR, etc. on websites
2. In order to obviate the time lag between issue of DR orders and payment of DR to the beneficiary and to render expeditious service to senior citizens, the following action is required to be taken:
3. With a view to avoiding inconvenience to pensioners, all pension paying branches should accept Nomination Forms ‘A’ or ‘B’ as the case may be, submitted by Central Civil/Railway pensioners for the payment of arrears of pension to the heir(s).
4. In the case of Central Civil and Railway pensioners, the pension paying banks should endorse the names of nominees as per nomination forms ‘A’ and ‘B’ on the front page of the pass book and the branches may be advised to ensure that the procedure laid down in Schemes for disbursement of pension to pensioners by public sector banks are followed scrupulously by all agency banks.
All India Service officers retiring from Government of India
5. The accounting procedure to be followed for payment of pension to All India Service Officers retiring from Government of India while on Central Deputation is given below:
Credit of pension to joint account
6. Various Central Government Ministries and State Governments have modified the scheme for payment of pension permitting credit of pension also to a joint account operated by pensioner with his/her spouse in whose favour an authorisation for family pension exists in the Pension Payment Order (PPO). The joint account of the pensioner with the spouse could be operated either on ‘Former or Survivor’ or ‘Either or Survivor’ basis subject to the following terms and conditions:
7. Existing pensioners desiring to get their pension credited to a joint account as indicated above are required to submit an application to the bank branch, from where they are presently drawing pension in the prescribed form. This would also be signed by the pensioner’s spouse in token of having accepted the terms and conditions laid down by the Ministry/Government concerned. The facility is applicable to existing / future pensioners.
8. The scheme of some states/ministries add that opening of joint account with any other person for credit of pension, except the spouse in whose favour family pension is authorised in the PPO, shall not be permissible. Family pensioners are also not covered under the revised scheme. For specific details, the scheme of each individual Ministry/State Government may be examined.
Recording of PPO Number in the passbook of Pensioners / Family Pensioners
9. Agency banks were advised to record the PPO number in all the pension passbooks of the pensioners/family pensioners issued to them. This is to alleviate the difficulties reported by pensioners/family pensioners to get duplicate Pension Payment Orders (PPO) in case of missing of original PPO, transfer of pension account from one bank/branch to another bank/branch, commencement of family pension to spouse or dependent children after the death of pensioner, etc. in the absence of ready availability of PPO numbers. Necessary instructions in this regard have already been issued to all authorised banks by the Central Pension Accounting Office vide their Office Memorandum CPAO/Tech/Clarifications/P&PW/2014-15/426-497 dated September 17, 2014 and Office of Principal Controller of Defence Accounts (Pension) vide their Circular No.185 dated November 28, 2016. All agency banks are advised to record the PPO numbers on the passbook of pensioners/family pensioners.
Updation of PPO for changes in amount of pension
10. Some of the Pension Paying Bank branches do not update the amount of basic pension/family pension whenever there is change in basic rates in both halves of the Pension Payment Order (PPO) concerned. In this connection, paragraphs 12.17 and 19.1 of the “Scheme for Payment of Pensions to Central Government Civil Pensioners by Public Sector Banks” are reproduced below: “Whenever there is change in the basic rates of pension and/or dearness relief on pension, the paying branch shall call back the pensioner’s half of the PPO and record thereon the changes, indicating, inter-alia, the date(s) from which the changes are effective. After this is done, those halves will be returned to the pensioners.” (Para 12.17).
“Whenever any additional relief on pensions is sanctioned by Government, an intimation to this effect will be sent by the Ministry of Personnel, Public Grievances and Pensions (Department of Pension and Pensioners’ Welfare) to the authorised representative (by name) of each nominated public sector bank at the address given by the latter. Thereafter, it shall be the responsibility of the banks to collect through their representatives operating at Delhi or otherwise, the required number of copies (to be intimated in advance) of the sanction orders, along with the ready-reckoner relating thereto, from the Ministry of Personnel, Public Grievances and Pensions (Department of Pension and Pensioners’ Welfare) and send them immediately to their respective Head Offices for direct transmission to the paying branches within ten days for implementation. Each paying branch will promptly determine the revised rates of relief on pensions payable to the Central Government Civil Pensioners under its payment. The calculations of these rates applicable to individual pensioners would be made as in Annexure XXII (Page 50) and they will be noted in disburser’s portion of the PPOs along with the date from which relief would take effect, under attestation by the Branch Manager or In-Charge before commencing payment of relief at the revised rates and/or payment of arrears, if any, due to the pensioners on this account…” (Para 19.1).
Agency banks may draw the attention of their pension paying branches to the above provisions and advise them to strictly follow the instructions.
Issue of Pension Slip
11. It has been decided by Central Pension Accounting Office (CPAO)/Ministry of Defence/Railway and various State Governments to issue pension slips to their pensioners including family pensioners. Accordingly, pension slips as per the prescribed format prescribed in our, are to be issued to these pensioners/family pensioners at the commencement of pension and thereafter, whenever there is a change in quantum of pension. Both halves of the Pension Payment Order (PPO) would also need to be updated. All agency banks were advised to issue suitable instructions to their pension paying branches. (DGBA.GAD.H-10975/45.05.031/2006-07 dated January 09, 2007)
Staggering of pension payments
12. Payment of pension only on the last day of the month causes much hardship to pensioners as they have to wait in queue for a long time to collect their pension. As per instructions issued in 1995, agency banks were advised to spread disbursal of pension over the last four working days of the month, except for the month of March, which will continue to be credited on or after the first working day of April.
Recovery of excess/wrong payment made to a pensioner
13. Details of the uniform procedure evolved for recovery of excess/wrong payments made to pensioners drawing pensions under the Scheme for payment of pension to Central /Civil/Defence/Railways pensioners through agency banks, are given below:
Refund of excess pension payment to Government
14. Whenever any excess / overpayment is detected the entire amount thereof should be credited to the Government account in lump sum immediately when the excess/overpayment is due to an error on the part of the agency bank. If the excess/wrong payment to the pensioner is due to errors committed by the government, banks may take up the matter with the full particulars of the cases with respective Government Department for a quick resolution of the matter. However, this must be a time bound exercise and the government authority’s acknowledgement to this effect must be kept on the bank’s record. The banks may take up such cases with government departments without reference to the Reserve Bank of India.
Withdrawal of pension by old/ sick/ disabled/ incapacitated pensioners
15. In order to take care of problems/ difficulties faced by sick and disabled pensioners in withdrawal of pension / family pension from the banks, agency banks may categorise such pensioners as under:
16. With a view to enabling such old/sick/incapacitated pensioners to operate their accounts, banks may follow the procedure as under:
Accordingly, the agency banks are requested to instruct their branches to display the instructions issued in this regard on their notice board so that sick and disabled pensioners could make full use of these facilities. Banks are also advised to sensitise staff members in the matter and to refer to the FAQs on pension disbursement hosted on our website www.rbi.org.in in case of any doubt.
Reimbursement of pension payments
17. Link branches of agency banks may submit reimbursement claims to Reserve Bank of India, Central Accounts Section, Nagpur / Government Banking Division at Regional Office for Central/State Government pension payments.
Continuation of either or survivor pension account after death of pensioner
18. All agency banks disbursing Central Government pension have been advised that in case the spouse (Family pensioner) opts for existing joint account for credit of family pension, banks should not insist on opening a new account when the spouse is the survivor and having a joint account with the pensioner and in whose favour an authorisation for payment of family pension exists in the Pension Payment Order (PPO).
Digital Life Certificate
19. As per the present pension scheme, pensioners are required to furnish a life certificate to the pension disbursing bank every year in November. In view of the difficulties faced by pensioners in submission of these certificates, and in order to alleviate these difficulties, the Government of India has since launched “Jeevan Pramaan”, a digital life certificate based on Aadhaar Biometric Authentication on November 10, 2014. In order to facilitate Jeevan Pramaan, a web portal (jeevanpramaan.gov.in) was launched on November 10, 2014. All agency banks disbursing government pension may take necessary action to implement and benefit from the scheme and issue necessary instructions to all their branches concerned and dealing staff. Banks may, in addition, work towards creating awareness about this facility among their pensioner customers through their branches, websites and other means. Banks may also suitably amend the FAQs on pension payments posted on their websites, and provide a link to the website of Jeevan Pramaan.
20. There have been complaints that life certificates submitted over the counter of pension paying branches are misplaced causing delay in payment of monthly pensions. In order to alleviate the hardships faced by pensioners, agency banks were instructed to mandatorily issue duly signed acknowledgements. They were also advised to consider entering the receipt of life certificates in their CBS and issue a system generated acknowledgement which would serve the twin purpose of acknowledgement as well as real time updation of records.
Single Window System for reimbursement of Pension Payments
21. Single Window System was introduced to facilitate prompt settlement of reimbursement claims and reconciliation. The underlying objective is to make each pension paying bank responsible in its own right to effect settlement without the intervention of RBI Offices or SBI/Associates (at District Headquarters) in the process eliminating cause of delay in reimbursement claims.
22. Under this system, Link Branches of individual public sector banks will prepare summary sheet in duplicate and incorporate therein the payments made by all paying branches linked to them under each category of pension. The Link Branch will forward by 7th of each month one copy of pension payment scroll supported by necessary documents along with summary sheet to its Nodal Branch at LHO/ZO/RO looking after Government business. For this purpose, each public sector bank has to designate a Nodal Branch/Branches. The Nodal Branch/es will consolidate the transactions received from the link branches under their jurisdiction after duly checking the scrolls and prepare Daily Government Debit Scroll in duplicate and forward the original copy with scrolls and other documents on daily basis to the respective accounting authority e.g., CPAO in case of Central Government Civil Pensioners. Simultaneously, it will send advice through Daily Memo (serially numbered for each financial year) to its Link Cell at Nagpur (GAD in case of SBI) for reimbursement/ settlement with Reserve Bank of India, Central Accounts Section, Nagpur. For the purpose of monthly reconciliation, the Nodal Point Branch will prepare in the first week of the following month a Date-wise Monthly Statement (DMS) in triplicate indicating date-wise position reported to accounting authorities through Daily Government Debit Scrolls and settled with Reserve Bank of India, Central Accounts Section, Nagpur through Link Cell of Nagpur in the previous month. The DMS will be submitted in duplicate to pension accounting authority (e.g. CPAO in case of civil pension by 10th of the following month).
23. It was unanimously decided to implement the Single Window System for reimbursement of pension payments made to Central Government Civil Pensioners by public sector banks with effect from November 1, 2002. Subsequently, the Single Window System was introduced for reimbursement of Defence Pension with effect from April 1, 2007, in the case of reimbursement of Telecom Pension payments with effect from October 1, 2012 and in case of Railway Pension payments with effect from April 01, 2011. The procedure for disbursement, accounting and reimbursement of Defence/Railway/Telecom pension payments will be similar to those as applicable in the case of Central Civil Pensioners. However, reimbursement of Railway Pensions will be subject to further conditions as stated below:
Payment of pension to Defence pensioners
(i) Fake and fraudulent payments
24. The Office of the PCDA (Pension) has also noticed that in some cases of payment of gratuity and commutation amount were made to imposters on fake and fraudulent PPOs by the pension paying branches without observing prescribed checks. Defence pension paying branches are therefore requested to strictly follow the procedure laid down in “Defence Pension Payment Instructions” by the PCDA (Pension) for disbursement of pension to Defence pensioners to avoid fraudulent payments against fake pension payment orders.
(ii) First payment of pension
25. It has also been observed that in the cases of first payment of pension, either PPO numbers were not mentioned on the scrolls or incorrect PPO numbers were mentioned making it difficult to verify the correctness of the payment. Further, these payments were being shown in the main pension payment scrolls along with the regular monthly payments of Defence Pensioners. The Pension Paying Branches/ Link Branches / Reimbursing Branches are advised to put in place a more efficient system to ensure the following:
Payment of Pension to Railway Pensioners
(i) Fake and fraudulent payments
26. The Ministry of Railways has detected cases of fraud wherein pension/ pension arrears have been disbursed to unauthorised persons by some agency banks against fake Pension Payment Orders (PPOs). Such fraudulent payments are made by pension paying branches without observing prescribed checks such as releasing payments by relying upon calculation sheet not signed by authorised signatory, as also noncompliance with laid down procedures, especially regarding receipt of PPOs by banks. Railway pension paying branches are therefore requested to strictly follow the procedure laid down in “Scheme for Payment of Railway Pension through Public Sector Banks” by the Ministry of Railways (Railway Board) for disbursement of pension to Railway pensioners to avoid fraudulent payments against fake pension payment orders.
(ii) Issue of Due and Drawn statement
27. All agency banks may issue suitable instructions to their pension paying branches for issuance of ‘Due and Drawn’ statement in the prescribed form to Railway pensioners, whenever there is a change/revision in their pension, so as to avoid inconvenience to the pensioners. (DGBA.GAD.No.H 2084/45.03.001/2009-10 dated September 01, 2009)
28. All agency banks may issue instructions to their dealing branches to adhere to the recommendations of the Prabhakar Rao Committee relating to pension payments. A checklist may be provided to the inspecting officers/auditors, which may at a minimum include the items given in Annex 1. Agency banks may also instruct their internal auditors/inspectors to comment on the quality of customer service in their reports which may be made available to Reserve Bank’s inspecting officers, as and when they visit the branches.
29. Grievances of pensioners are not being addressed properly at the branch level especially after the setting up of Centralised Pension Processing Centres (CPPCs). To provide hassle free service to the pensioners, there should be a forum for regular interaction and settlement of grievances. Accordingly, agency banks should appoint one/two nodal officers at each Region/Zone for monitoring the resolution of grievances of pensioners on regular basis and the GM/CGM concerned should review the position at monthly intervals.
30. At locations outside the CPPCs, there should be designated nodal officers for pension related complaints who should be easily accessible to pensioners and who should hold regular meetings at different locations in their jurisdiction on the lines of Pension Adalat. Each bank should establish toll free dedicated pension line manned by trained persons with access to the database to answer queries, note down and redress complaints.
31. Following several complaints from pensioners alleging inordinate delay in disbursing revised pension and arrears, agency banks were advised as under:
32. In order to create better awareness among staff about pension payment schemes/ rules, banks may include this as an integral part of the training programmes conducted by their training establishments.
33. Regular training session for bank personnel dealing with pension matters may be organised in consultation with concerned Government Department.
Checklist relating to Government Business (pension related) for internal/concurrent audit
Internal inspections should assess branch performance in servicing pensioner customers. In this regard, the following may be ensured:
1. A specific questionnaire covering all aspects of pension payment may be devised for use during inspection of pension paying branches.
2. Inspecting officers may also, during inspections, call up pensioners at random and enquire about their satisfaction with pension-related services.
3. A detailed check-list relating to pension payments/government business may be given by banks to internal auditors/inspectors in order to adhere to the recommendations of the Prabhakar Rao Committee, constituted by the Government of India, relating to pension payments/government business.
These include the following:
List of circulars consolidated by the Master Circular
|1||Ref.Co.DGBA(NBS)No.44/GA.64(11-CVL) 90/91||18.04.1991||Scheme for payment of pension to Central Civil/Defence/Railways pensioners through public sector banks -Recovery of excess/wrong payments made to the pensioners|
|2||Ref.Co.DGBA(NBS)No.50/GA.64(11-CVL) 90/91||06.05.1991||Scheme for payment of pension to Central Civil/Defence/Railways pensioners through public sector banks -Recovery of excess/wrong payments made to the pensioners|
|3||Ref.DGBA.GAD.No.179/45.01.001/2001-02||17.08.2001||Reimbursement of pension payments made to Central Government pensioners by public sector banks-Single Window Concept|
|4||Ref.DGBA.GAD.No.130/45.01.001/2002-03||30.08.2002||Single Window System for Reimbursement of pension payments made to Central Government Civil Pensioners by public sector banks|
|5||Ref.DGBA.GAD.No.H-416/45.01.003/2002-03||21.03.2003||Hosting of Government Orders for Dearness Relief (DR) etc. of State Government Pensioners on Web Sites of State Governments.|
|6||Ref.DGBA.GAD.No.H-506/45.01.001/2002-03||12.04.2003||Payment of Pension to Government Pensioners through Public Sector Banks – Steps taken by Government to minimize delay in payment of Dearness Relief (DR) to Pensioners – Discontinuation of forwarding Government orders in respect of DR etc. through Reserve Bank of India.|
|7||Ref.DGBA.GAD.No.770/45.1.003/2003-04||25.02.2004||Hosting of Pension Circulars on RBI’s Website|
|8||Ref.DGBA.GAD.No.H-94/45.05.031/2004-05||24.08.2004||Acceptance of nomination in form ‘A’ and ‘B’ – Central Civil/ Railway Pension.|
|9||Ref.DGBA.GAD.No.612-644/45.01.001/2004-05||07.10.2004||Implementation of procedure for payment of pensions and other retirement benefits to All India Service Officers retiring from Government of India while on central deputation|
|10||Ref. DGBA.GAD.No.867-899/45.02.001/2004-05||18.10.2004||Scheme of Payment of Pension to Defence Pensioners by Public Sector Banks – Delay in Submission of Pension Payment Scrolls and Steps to avoid fake and fraudulent payments.|
|11||Ref.DGBA.GAD.No.H-3611/45.03.002/2005-06||10.10.2005||Acceptance of nomination in form ‘A’ and ‘B’ – Central Civil/ Railway Pension.|
|12||Ref.DGBA.GAD.No.H-3389-3421/45.02.001/2004-05)||06.01.2005||Scheme of Payment of Pension to Railway Pensioners by Public Sector Banks- Steps to avoid fraudulent payments.|
|13||Ref.DGBA.GAD.No.H.3452-3485/45.01.001/2004-05||11.01.2005||Payment of Central Civil Pension – Entry of Dearness Pension in both halves of Pension Payment Order (PPO)|
|14||Ref.DGBA.GAD.No.6073/45.05.031/2004-05||30.05.2005||Disbursement of Railway Pension by Agency Banks.|
|15||Ref.DGBA.GAD.No.H-10746/45.03.001/2005-06||24.01.2006||Scheme of Payment of Pension to Railway Pensioners through Public Sector Banks – Designation of FA & CAOs of seven new zones by Ministry of Railways.|
|16||Ref.DGBA.GAD.No.11303/45.01.003/2005-06||06.02.2006||Disbursement of pension through Public Sector Banks – Payment of Dearness Relief (DR)|
|17||Ref.DGBA.GAD.No.12736/45.03.001/2005-06||24.02.2006||Payment of Pension through Authorised Banks – Credit of Pension to Joint Account operated by pensioner with his/ her Spouse.|
|18||DGBA.GAD.No.H- 2134/45.02.001/2006-07||04.08.2006||Payment of pension through Authorised Banks-Credit of Pension to Joint Bank Account operated by a pensioner with his / her spouse.|
|19||DGBA.GAD.No.6926/45.05.005/2006-07||30.10.2006||Scheme for payment of pension to West Bengal (Part-A) Government Pensioners by Public Sector Banks-Credit of Pension to Joint bank Account operated by a pensioner with his/ her spouse|
|20||DGBA.GAD.H-10975/45.05.031/2006-07||09.01.2007||Issue of Pension Slips.|
|21||DGBA.GAD.No.H-13834/45.02.001/2006-07||13.03.2007||Introduction of Single Window System for reimbursement of Defence Pension Payments.|
|22||DGBA.GAD.No.H-14279/45.05.024/2006-07||23.03.2007||Scheme for payment of pension to Arunachal Pradesh Government pensioners by public sector banks.|
|23||DGBA.GAD.No.H-17663/45.05.031/2006-07||12.06.2007||Disbursement of Central Government Pension through Public Sector Banks- Issue of Pension Slip to Defence Pensioners|
|24||DGBA.GAD.No.H-3856/45.05.031/2007-08||08.10.2007||Disbursement of Central Government Pension through Public Sector Banks – Issue of Pension Slip to Railway pensioners|
|25||DGBA.GAD.No.7570/45.05.018/2007-08||15.01.2008||Scheme for payment of pension to Assam Government pensioners by Public Sector Banks – Credit of pension to Joint Bank Account operated by a pensioner with his / her spouse.|
|26||DGBA.GAD.No.11653/45.05.013/2007-08||06.05.2008||Payment of pension through Authorised banks – Credit of pension to Joint Account operated by a pensioner.|
|27||DGBA.GAD.No.H 12499/45.05.010/2007-08||04.06.2008||Scheme for payment of pension to Uttar Pradesh Government Pensioners by Public Sector Banks- Credit of pension to Joint Account operated by a pensioner with his / her spouse.|
|28||DGBA.GAD.No.H 12656/45.05.010/2007-08||05.06.2008||Scheme for payment of pension to Uttarakhand Government Pensioners by Public Sector Banks- Credit of pension to Joint Account operated by a pensioner with family pensioner/ nominee|
|29||Ref.DGBA.GAD.No.H 12704/45.05.005/2007-08||11.06.2008||Issue of Pension Slips.|
|30||Ref.DGBA.GAD.No.H 13024/45.05.006/2007-08||24.06.2008||Scheme for Payment of Pension to Orissa Government Pensioners by Public Sector Banks – Credit of pension to Joint Bank Account operated by a pensioner with his / her spouse|
|31||Ref.DGBA.GAD.No.924/45.05.012/2008-09||23.07.2008||Issue of Pension Slips.|
|32||Ref.DGBA.GAD.No.H-1917/45.04.001/2008-09||21.08.2008||Scheme for Payment of pension to Telecom pensioners through Authorized Banks-Credit of pension to Joint Bank Account operated by a pensioner with his / her spouse|
|33||Ref.DGBA.GAD.No.1918/45.05.016/2008-09||21.08.2008||Scheme for Payment of Pension to Andhra Pradesh Government pensioners through Authorised Banks- Credit of Pension to Joint Pension Account operated by a pensioner with his / her spouse.|
|34||Ref.DGBA.GAD.No.H-3085/45.01.001/2008-09||01.10.2008||Recommendations of the Prabhakar Rao Committee on customer service – Pension Payments.|
|35||Ref.DGBA.GAD.No.2090/45.05.015/2009-10||01.09.2009||Issue of Pension Slips.|
|36||Ref.DGBA.GAD.No.H – 7652/45.05.031/2008-09||03.03.2009||Scheme for payment of pension to Central Government Civil/Defence/Railway/Telecom/ Freedom Fighters/ State Governments Pensioners by Public Sector Banks-Staggering of pension payments by PSBs.|
|37||Ref.DGBA.GAD.No.H-9326/44.01.001/2008-09, dated April||29.4.2009||Issue of Pension Slips / Updation of Pension Payment Order by Pension paying branches of Agency banks.|
|38||Ref.DGBA.GAD.No.H-10450/45.03.001/2008-09||01.06.2009||Recovery / Refund of overpayment of pension to the Government Account.|
|39||Ref.DGBA.GAD.No.H-2434/ 45.05.031/2009-10||15.09.2009||Recovery / Refund of overpayment of pension to the Government Account.|
|40||Ref.DGBA.GAD.No.H 2084/45.03.001/2009-10||01.09.2009||Scheme of Payment of Pension to Railway Pensioners through Public Sector Banks-issue of Due and Drawn statement|
|41||Ref.DGBA.GAD.No.H 3194/45.01.001/2009-10||14.10.2009||Scheme for payment of pension to Central Civil/ Defence/ Railway/Telecom Pensioners/ Freedom Fighters/ State Governments’ Pensioners through Public Sector Banks- Facility for withdrawal of pension by old/ sick/ disabled/ incapacitated pensioners.|
|42||Ref.DO.No.CSD.CO/8793/13.01.001/2009-10||09.04.2010||Pension Payment to central/ State Govt. Pensioners by agency Banks-Compensation for delay|
|43||DGBA.GAD. No.H- 46/45.01.001/2010-11||02.07.2010||Pension Payment to central/ State Govt. Pensioners by agency Banks-Compensation for delay|
|44||DGBA.GAD.No.H-6212 & 6213/45.01.001/2010-11||11.03.2011||Pension Payment to central/ State Govt. Pensioners by agency Banks-Compensation for delay|
|45||Ref.DGBA.GAD.No.H-6493/45.03.001/2010-11,||21.03.2011||Introduction of Single Window System for Reimbursement of Railway Pension Payments.|
|46||DGBA.GAD.No.H-74/45.03.001/2011-12||05.07.2011||Introduction of Single Window System for Reimbursement of Railway Pension Payments.|
|47||Ref.DGBA.GAD.No.H-6581/45.03.001/2011-12||09.04.2012||Irregularities in the Railway pension payment by the public sector banks|
|48||DGBA.GAD.No.H-6760 and 6762/5.01.001/2011-12||13.04.2012||Pension Payment to central/ State Govt. Pensioners by agency Banks-Compensation for delay|
|49||DGBA.GAD.No.H-8024 & 8026/45.03.001/2011-12||06.06 2012||Introduction of Single Window System for Reimbursement of Railway Pension Payments.|
|50||Ref.DGBA.GAD.No.H-8042/45.01.001/2011-12||07.06.2012||Payment of Central / State Government pension by agency banks- Settlement of reimbursement claim for pension payments made.|
|51||DGBA.GAD.No.H-562&563/45.03.001/2012-13||27.07.2012||Introduction of Single Window System for Reimbursement of Railway Pension Payments.|
|52||Ref.DGBA.GAD.No.H-1594/45.04.001/2012-13||14.09.2012||Introduction of Single Window System for Reimbursement of Telcom Pension Payments.|
|53||Ref.DGBA.GAD.No.H-5443/ 45.04.001/2012-13||19.03.2013||Introduction of Single Window System for Reimbursement of Telcom Pension Payments.|
|54||Ref.DGBA.GAD.No.H-7386/45.01.001/2012-13||03.06.2013||Payment of pension to the Central Government pensioners- Continuation of either or survivor pension account after death of a pensioner|
|55||Ref.DGBA.GAD.No.H-27/45.01.001/2014-15||01.07.2014||Redressal of Grievances of Pensioners|
|56||Ref.DGBA.GAD.H.2529/45.01.001/2014-15 dated December 09, 2014||09.12.2014||Submission of a digital life certificate based on Aadhaar Biometric Authentication|
|57||Ref.DGBA.GAD.No.H 4054/45.03.001/2014-15||13.03.2015||Recovery / Refund of overpayment of pension to the Government Account.|
|58||Ref.RBI/2014-15/587 : DGBA.GAD.No.H – 5013/45.01.001/2014-15||07.05.2015||Mandatory issue of acknowledgement to pensioners on submission of life certificates|
|59||Ref.RBI/2015-16/340: DGBA.GAD.No.2960/45.01.001/2015-16||17.03.2016||Recovery of excess payments made to pensioners|
|07.04.2017||Systems and Controls for Conduct of Government Banking|
|08.06.2017||Recording of PPO Number in the passbook of Pensioners / Family Pensioners|
|21.12.2017||Prompt implementation of Governments’ instructions by agency banks|
|63||Ref.DGBA.GBD.No.3214/45.01.001/2017-18||21.06.2018||Customer Service provided by agency banks|