Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade
Dated: 22nd April 2022
Udyog Bhawan, New Delhi
Trade Notice No. 02/2022-23
To,
1. All Exporters/Members of Trade
2. DGFT Regional Authorities
3. Export Promotion Councils/ Commodity Boards
Subject: DGFT Helpdesk support now available on 24×7 basis- reg.
In order to facilitate trade and extend more proactive helpdesk support to the exporting community, it is informed that the services of DGFT Helpdesk will now be available on a 24×7 basis.
2. Stakeholders may use any of the below channels to flag any issues, suggestions or feedback on matters related to DGFT as follows –
i. Call the Helpdesk support on Toll Free numbers 1800-572-1550 or 1800-11-1550
ii. Raise a Helpdesk ticket by navigating to DGFT website (https://dgft.gov.in ) -> Services -> DGFT Helpdesk Service. Users may also see their earlier ticket(s) status on real-time basis or search previously filed requests.
iii. Write an email to dgftedi@nic.in
3. Trade Community may also refer to the Help manuals, FAQs and educational videos for suitable guidance. The same is available on the DGFT Website – Learn – ‘Application Help &FAQs’ for perusal of the trade community.
This issues with the approval of the competent authority.
(Md. Moin Afaque)
Deputy Director General of Foreign Trade
Email: ddg2egov-dgft@gov.in
(Issued from File No. 01/02/107/AM22/EG&TF[E-30138])
